Lovely quality ,delivered quickly (I was at home which is a bonus with Evri as you never know where they are going to leave it) Really pleased with the items and will definitely reorder
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Ordered some things. Quite excited as been recommended. No parcel received (they use EVRI soâŠâŠ). Emailed customer support who replied saying I can have a refund or replaced but they strongly recommend... ãã£ãšèŠã
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Great company fantastic products, I would highly recommend everything I have bought has fitted true to size and looks amazing.
Order process super simple, and delivery prompt. Liked the range of colours and sizes available. Product was good quality, and very good value, and have found them very comfortable to wear everyday. H... ãã£ãšèŠã
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Knickerbox.com is the lingerie destination designed to help every woman feel effortlessly sexy, stylish and completely herself. We believe great lingerie is more than just what you wear underneath, itâs the foundation of how you carry yourself and how it makes you feel. Whether youâre embracing a laid-back Sunday morning or dressing up for a night out, weâve curated a collection that moves with you and elevates every moment. Discover a thoughtfully edited mix of must-have brands, including Ann Summers, Tommy Hilfiger and Calvin Klein, alongside hidden gems we know youâll fall in love with. From trend-led lingerie to elevated lounge, nightwear and swim, Knickerbox.com makes finding your perfect fit feel modern, seamless and effortless. Our collections are designed to match your mood, from soft, everyday comfort to elevated pieces that make you feel instantly more confident and ready to take on the day. And to complete the look, our perfume collection is the perfect finishing touch, turning everyday rituals into something quietly extraordinary. For the confidence to feel completely yourself, in every moment of every day, Knickerbox.com has you covered, elevating the everyday through style, intention and effortless sensuality.
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Gold House Group, Godstone Road, Whyteleafe, CR3 0GG, Whyteleafe, è±åœ
- www.knickerbox.com
4.0
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Knickerbox ããã®åç
Hi there - appreciate the feedback! Quick delivery and a fuss-free order process? Weâll take that ð
Knickerbox ããã®åç
Hi there - Thatâs what we like to hear! A gorgeous fit can make all the difference ð« Thanks for the fab feedback.
Team Knickerbox (Steve)
Knickerbox ããã®åç
Hi there - Love to hear that! Comfort and style is the dream combo ð« Thanks for taking the time to share.
Team Knickerbox.com (Steve)
Easy process to order
2025幎5æ5æ¥
Knickerbox ããã®åç
Hi Debbie - Love that it was smooth sailing ðïž Weâve worked hard to make ordering easy, so itâs great to hear itâs landing right.
Team Knickerbox.com (Steve)
True to size, fantastic quality
Have purchased from knickerbox twice before,so ordered again without hesitation. Everything fits true to size, fantastic quality, great service and fast, secure delivery. Recommended.
2025幎5æ3æ¥
Knickerbox ããã®åç
Hi Steven,
Weâre blushing! Thanks for the fab feedback and for coming back to us without hesitation. True to size, fantastic quality, great service â weâll take that ð
Team Knickerbox.com (Steve)
Knickerbox ããã®åç
Hi there - Thatâs what we like to hear ð Thanks for the support â lots of newness has landed for AW25 if you're looking for an excuse to pop back.
Team Knickerbox.com (Steve).
Knickerbox ããã®åç
HI there - we love hearing that! Making things easy and fuss-free is exactly what we aim for ð« Thanks for sharing.
Team Knickerbox.com (Steve).
Have bought two comfy joggers and topsâŠ
Have bought two comfy joggers and tops and bras and the quality and fit is amazing.
Speedy delivery and brilliant experience - I will definitely be buying again!
2025幎3æ20æ¥
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Knickerbox ããã®åç
Hi Katie,
We love this! So happy the fit and quality impressed, and that everything arrived quickly too ð Thanks for the kind words. We've just launched loads of newness onto the site for AW25, if you need a reason to pop back.
Team Knickerbox.com (Steve).
Knickerbox ããã®åç
Hi Tracy,
Thank you for taking the time to leave a review, we really value your feedback.
Please can we ask you to email us directly at support@knickerbox.com with the subject Trustpilot Review, so we can discuss this further.
Many Thanks
Team Knickerbox
Ordered at lunch on Tuesday and had myâŠ
Ordered at lunch on Tuesday and had my order delivered on Thursday morning. Super quick and easy, packaging was great! Reading the rest of the comments it seems issues are with returns which is a shame cos otherwise the prices are amazing and delivery is super fast!
2025幎3æ6æ¥
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Knickerbox ããã®åç
Hi Jenny,
Quick delivery and fab packaging? Yes please! ðâš Weâre really happy you had a smooth experience and hope you'll pop back for some of the newness we've launched for AW25.
We appreciate you flagging the returns feedback â as a new business, we've not been perfect on this and are learning, but the team and I are working hard to put things right for customers when they do go wrong, and address any underlying issues to stop it happening in future.
Team Knickerbox.com (Steve)
The latest KBX designs are good qualityâŠ
The latest KBX designs are good quality and pretty, delivered quickly in simple eco friendly packaging. Prices are great too, particularly in sales.
2025幎3æ3æ¥
Knickerbox ããã®åç
Hello!
Love hearing this! Weâre so glad the latest KBX designs ticked all the boxesâpretty, great quality, and delivered fast in eco-friendly packaging ð±âš
We've just launched loads of fab new product for AW25, too.
Team Knickerbox.com (Steve)
Knickerbox ããã®åç
Hi Gill,
So glad it was simple to find what you wanted! Thatâs exactly the kind of experience we want to deliver ð« We've just launched loads of fab new product for AW25, so if you needed a reason to pop back, maybe that's it?
Team Knickerbox.com (Steve)
Need a refund or response? Forget it
I returned one item from an order two weeks ago and am still waiting for a refund. I have contacted their support email but not getting a response. Doesnât appear to be a phone number. I can see the item was delivered back on the tracking. Terrible customer service. Will NEVER buy from them again. ð¡ð¡ð¡
2025幎2æ21æ¥
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Knickerbox ããã®åç
Hi Lyndsay,
Thank you for taking the time to leave a review.
I would like to apologise for the inconvenience caused by your recent experience, this certainly isnât the journey we want for our customers when attempting to resolve their issues.
Please can we ask you to email us directly at support@knickerbox.com with the subject Trustpilot, so we can discuss this further.
Many Thanks
Team Knickerbox
They won't give me a refund despiteâŠ
They won't give me a refund despite acknowledging they've received my returned item. Can't get hold of anyone and they just fob me off on the web chat saying I have to wait another 72 hours. Awful service - AVOID AVOID AVOID
2025幎2æ10æ¥
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Knickerbox ããã®åç
Hi Katie,
Thank you for taking the time to leave a review.
I would like to apologise for the inconvenience caused by your recent experience, this certainly isnât the journey we want for our customers when attempting to resolve their issues.
Please can we ask you to email us directly at support@knickerbox.com with the subject Trustpilot, so we can discuss this further.
Many Thanks
Team Knickerbox
Knickerbox ããã®åç
Hi Alison,
So glad to hear your order arrived quickly and that youâre loving the quality ð« We work hard to make sure everything feels just right, so this means a lot.
Team Knickerbox.com (Steve)
Easy order process, pleased with items
Easy order process. Fab delivery. Pleased with items purchased, would definitely purchase from again.
2025幎2æ2æ¥
Knickerbox ããã®åç
Hi there - This is exactly what we love to hearâeasy ordering, speedy delivery and happy vibes all round ð« Thanks for the kind words, and weâll be ready when youâre back for more!
Team Knickerbox.com (Steve)
Confusing website
Tried to buy their lingerie, but found it impossible to purchase their lingerie, as their website was confusing to progress sales of different items
2025幎2æ8æ¥
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Knickerbox ããã®åç
Hi Jeff,
Thank you for taking the time to leave a review, we really value your feedback.
Please can we ask you to email us directly at support@knickerbox.com with the subject Trustpilot Review, so we can discuss this further.
Many Thanks
Team Knickerbox
I didnt receive my parcel
I didnt receive my parcel, and its no chance to get reach a customer service support.
2025幎2æ1æ¥
Knickerbox ããã®åç
Hi Justina
Thank you for taking the time to leave a review.
I would like to apologise for the inconvenience caused by your recent experience, this certainly isnât the journey we want for our customers when attempting to resolve their issues.
Please can we ask you to email us directly at support@knickerbox.com with the subject Trustpilot, so we can discuss this further.
Many Thanks
Team Knickerbox
Awful experience
Awful experience, placed an order 4 weeks ago and started taking payment from me via Klarna straight away. 3 weeks later nothing received, been ignored by customer services for 5 days now with no reply, nobody seems to be bothered that theyâve taken money off me for a product that hasnât been delivered and no information as to if or when I will get the product or a refund.
2025幎1æ25æ¥
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Knickerbox ããã®åç
Hi,
Thank you for taking the time to leave a review.
I would like to apologise for the inconvenience caused by your recent experience, this certainly isnât the journey we want for our customers when attempting to resolve their issues.
Please can we ask you to email us directly at support@knickerbox.com with the subject Trustpilot, so we can discuss this further.
Many Thanks
Team Knickerbox
My boyfriend purchased items via the UKâŠ
My boyfriend purchased items via the UK site but billing address in the US. They donât fit but canât return via portal as it doesnât support US addresses. After initial response requesting more information from the support email address, Iâve followed up 6 times in 2 months with zero response. Just wanted to return ill fitting gifts and repurchase in correct size. Please can someone at knickerbox respond to me!
2024幎12æ12æ¥
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Knickerbox ããã®åç
Hi Katie
Thank you for taking the time to leave a review.
I would like to apologise for the inconvenience caused by your recent experience, this certainly isnât the journey we want for our customers when attempting to resolve their issues.
Please can we ask you to email us directly at support@knickerbox.com with the subject Trustpilot, so we can discuss this further.
Many Thanks
Team Knickerbox
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