Hi, I reached out to Lloyd Latchford for assistance after there was a change in my car lease arrangements. I needed a letter on my claims history which Janis J provided for me by return. This was e... ãã£ãšèŠã
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Great customer service from William. I called up to make a change to the car insurance policy (change of registration number). After a quick security check William confirmed the change was made wi... ãã£ãšèŠã
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Super efficient service - Amelia Drummond was such a fantastic help - really pleased our request was handled so promptly.
I had a really positive experience and just want to say a huge thank you to Edyta. She was incredibly kind, patient, and helpful throughout the whole process. Nothing felt rushed, and she made sure... ãã£ãšèŠã
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We are Lloyd Latchford, an award-winning Insurance broker, Third Party Administrator and Delegated Underwriter, with over 40 years of successful trading history. We manage more than 12,000 policies a month, including car, driving instructor, commercial, and home insurance. As part of Atlanta Group, we have access to some of the best people, systems, and pricing capability within the industry and are continuing to grow.
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Artisan, Hillbottom Road, Sands Industrial Estate, High Wycombe, HP12 4JX , è±åœ
- +441844275555
- customerservice@lloydlatchford.co.uk
- www.lloydlatchfordgroup.co.uk
4.9
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Really good support from Lauren today
Really good support from Lauren today! Thank you!
2026幎1æ8æ¥
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Lloyd Latchford Group ããã®åç
Good afternoon Sergio,
We're happy to hear that you had a positive experience regarding the support that Lauren provided you with. Thank you for sharing your feedback; we appreciate it greatly.
Have a wonderful day,
Lewis - Lloyd Latchford
Lloyd Latchford Group ããã®åç
Good afternoon Nick,
Thank you for your 5 star review. We appreciate you taking the time to share your positive experience with Lauren with us which we will ensure we pass on.
Have a super day,
Lewis - Lloyd Latchford
Paul Fairweather was great
Paul Fairweather was great - he sorted out a glitch on my policy with the minimum of fuss. Highly recommend!
2026幎1æ5æ¥
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Lloyd Latchford Group ããã®åç
Good afternoon Laurie,
Thank you for your 5 star review. We are happy to hear that Paul resolved the issue smoothly and efficiently. We appreciate your recommendation and thank you for your feedback. We will ensure this is passed onto Paul.
Have a super day,
Lewis - Lloyd Latchford
Great service
Emma quickly and efficiently sorted our enquiry, actioning the changes required and notifying us. Thanks for your help.
2025幎12æ18æ¥
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Lloyd Latchford Group ããã®åç
Good morning Steve,
We're happy to hear that the enquiry was sorted out quickly and efficiently by Emma and that the necessary changes were made. We appreciate you taking the time to leave us feedback.
Have a lovely day,
Lewis - Lloyd Latchford
Lauren Halsall
Lauren Halsall , has been very helpful and professional. She even did extra check to help resolve my queries.
2025幎12æ29æ¥
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Lloyd Latchford Group ããã®åç
Good morning Zeinab,
We appreciate you taking the time to share your positive experience. We're happy to hear that the service you received from Lauren was helpful and that the extra effort resolved your questions.
Happy New Year,
Lewis - Lloyd Latchford
Danielle was brilliant at solving my query
Danielle was brilliant at solving my query - kept me up to date while she talked to the lease company and get everything sorted a lot quicker and easier than I had expected - thank you!!
2025幎12æ29æ¥
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Lloyd Latchford Group ããã®åç
Good afternoon Andy,
We're happy to hear of the service you received from Danielle and that your query was solved. We are glad everything was sorted quicker and easier than expected. Thank you for your positive feedback!
Have a lovely week,
Lewis - Lloyd Latchford
Great customer service
Super fast, the agent Lauren Halsall was very helpful, very polite, efficient and resolved my query quickly and without issue.
2025幎12æ23æ¥
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Lloyd Latchford Group ããã®åç
Good afternoon James,
We are happy to hear that you had a super fast and efficient experience with Lauren! We appreciate your positive feedback regarding the helpful and polite service you received.
Have a great day.
Diana
Lloyd Latchford
Friendly and helpful service
I spoke to Paul Fairweather to correct a couple of incorrect details in my contract. Paul was friendly and helpful and managed to resolve this very quickly which I really appreciated
2025幎12æ22æ¥
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Lloyd Latchford Group ããã®åç
Good afternoon Natalie,
We're happy to hear that the issue with your contract was resolved quickly and efficiently by Paul. We appreciate your positive feedback and are glad that you found our service helpful. We will ensure your feedback is passed on to Paul.
Have a lovely day,
Lewis - Lloyd Latchford
Correction to policy details - excellent
Spoke to Lauren to correct some details on my initial policy documents that had fallen between the cracks. She was excellent, helped me with my query very efficiently and was a pleasure to speak to.
2025幎12æ19æ¥
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Lloyd Latchford Group ããã®åç
Good afternoon Tom,
We're happy to hear that the policy details were corrected efficiently by Lauren and that you had a positive customer experience. We appreciate you taking the time to share your feedback.
Have a great afternoon.
Diana
Lloyd Latchford
Emma Heaton
Spoke with Emma Heaton today with regards to a query I had on my policy. Emma was knowledgeable, polite and followed up on what she promised. Great service.
2025幎12æ18æ¥
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Lloyd Latchford Group ããã®åç
Good afternoon Stuart,
We're happy to hear that you had a positive experience and found the service you received from Emma helpful. We appreciate you taking the time to share your feedback regarding the assistance you received and will ensure this is passed onto Emma.
Many thanks,
Lewis
Lloyd Latchford
Great service
Great, professional and friendly service by Emma Heaton! Thanks.
2025幎12æ15æ¥
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Lloyd Latchford Group ããã®åç
Good afternoon,
Thank you so much for your 5 star review about the great service you received from Emma. We will ensure that this is passed on to Emma.
Have a super week.
Many thanks,
Lewis
Lloyd Latchford
it was a very complicated issue thatâŠ
it was a very complicated issue that was eventually solved by Ella. Thanks for the customer service
2025幎12æ9æ¥
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Lloyd Latchford Group ããã®åç
Good afternoon.
Thank you so much for your 5 star review. We are so please to hear that Ella was able to resolve your issue even though there were complications. We will ensure that your comments are passed on to Ella.
Many thanks,
Lewis
Lloyd Latchford
Amelia Drummond was great
Amelia Drummond was great - made the process very easy
2025幎12æ5æ¥
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Lloyd Latchford Group ããã®åç
Good afternoon Oliver,
Thank you for taking the time to provide your 5 star review.
We are delighted to hear that you were pleased with the service you received and how easy Amelia made it for you.
Many thanks,
Lewis
Lloyd Latchford
Great company to deal with
I was insured through Lloyd Latchford for a salary sacrifice lease car and found them to be a great company to deal with. Everything was very straight forward and they always responded quickly and helpfully when needed - particularly Ella who was a great help at the end of my lease.
2025幎12æ3æ¥
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Lloyd Latchford Group ããã®åç
Good afternoon,
We're happy to hear that your experience with your salary sacrifice lease car insurance was straightforward. We appreciate your positive feedback regarding our team's responsiveness and helpfulness, especially the assistance you received at the end of your lease.
Have a lovely evening,
Aisha - Lloyd Latchford
Quick to respond when I wanted toâŠ
Amelia Drummond was quick to respond when I wanted to update my license details. Certificate received on the day with full explanation. Very helpful and polite.
2025幎12æ3æ¥
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Lloyd Latchford Group ããã®åç
Good afternoon
We're happy to hear that the license update process was quick and easy. We appreciate your positive feedback regarding the helpful explanation and prompt certificate delivery.
Have a lovely evening,
Aisha - Lloyd Latchford
Dealing with Ella was a pleasure andâŠ
Dealing with Ella was a pleasure and she is a credit to the company
2025幎12æ2æ¥
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Lloyd Latchford Group ããã®åç
Good afternoon,
We are happy to hear that you had a positive experience. Thank you for taking the time to share your feedback with us.
Have a lovely evening,
Aisha - Lloyd Latchford
Helpful
I rang them.
A human (Emma), answered and listened to my issue.
She sorted my problem really quickly.
It's that simple - if only other companies could learn from this!
2025幎12æ1æ¥
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Lloyd Latchford Group ããã®åç
Good afternoon,
We're happy to hear that our team promptly addressed your issue! We appreciate you taking the time to share your positive experience with us.
Have a lovely day,
Aisha - Lloyd Latchford
Lauren gave amazing customer service!!
Spoke to Lauren twice today with time sensitive queries and I didnât have to wait to speak to anyone she was so quick and reassuring that I was fully insured on my new vehicle. Easiest and friendly customer service experience I have had in a long time and my queries took minutes to resolve! Canât recommend enough! Thank you Lauren!!
2025幎12æ1æ¥
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Lloyd Latchford Group ããã®åç
Good afternoon,
We're happy to hear that you had such a quick and easy experience. It's great to know that our team was able to resolve your queries so efficiently and provide reassurance about your new vehicle's insurance. Thank you for your positive feedback!
Have a lovely day,
Aisha - Lloyd Latchford
Lauren was so awesome in getting theâŠ
Lauren was so awesome in getting the changed documentation for my insurance at such a short notice. The vehicle was delivered early and so they needed to amend the Insurance
2025幎11æ28æ¥
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Lloyd Latchford Group ããã®åç
Good afternoon Salvatore,
We're happy to hear that the documentation was handled quickly for your insurance needs. We appreciate your positive feedback regarding Lauren's awesome! assistance in relation to the early delivery of your vehicle.
Have a great afternoon!
Diana
Lloyd Latchford
Made the whole process easy especially âŠ
Made the whole process easy especially when adding an additional driver - really quick docs sent out straight away - Emma was very helpful
2025幎11æ25æ¥
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Lloyd Latchford Group ããã®åç
Good Morning,
Thank you for taking the time to leave your 5 star review. We really appreciate your feedback and we will ensure your comments are passed back to Emma. We look forward to assisting you in the future.
Have a great week.
Rebecca, Lloyd Latchford.
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