This is the second time I've used Northgate, and they were again, brilliant! While I had the hire vehicle, they were easy to contact, very helpful answering all my calls promptly and questions politly... ãã£ãšèŠã
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Been dealing with Sheffield for a number of years now, all the team both Rental and Workshop are excellent, but especially Emily. Nothings to much trouble, and always finds a solution to a problem no... ãã£ãšèŠã
Brilliant team my employer has been using Northgate for years every time we go to pick up or drop off due to breakdown they always have something available for us. Happy team and always good having a... ãã£ãšèŠã
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Delivered car spot on in time to my home address thank you. Top condition clean inside out and the bloke who delivered, Darren, took his time to answer all of my questions in details, always polite an... ãã£ãšèŠã
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With over 50,000 vehicles and 50 branches nationwide, Northgate has grown to become the UK's largest B2B light commercial vehicle rental provider. Our mission is to give businesses the reliable vans they need with minimum fuss. This is backed up by a high-quality maintenance programme and 24/7 breakdown cover on all our vehicles, as well as our investment in our own state of the art workshops. Call us today on 0330 042 0790 for more information or visit our website www.northgatevehiclehire.co.uk
Northgate Vehicle Hire
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- Whether you need one or 1000+ business vans, our hire options and fleet management services can be tailored to your needs.
- We can do more than just providing the vehicles your business needs. Our growing range of fleet management services can help you reduce costs, improve operating efficiencies, and meet your legal and duty of care obligations. Existing customers can hire more than just vans from Northgate with HGVs, minibuses, cars, 4x4s and luxury cars available at very competitive prices.
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Lingfield Way, DL1 4PZ, Darlington, è±åœ
- 0330 019 8775
- info@northgatevehiclehire.co.uk
- www.northgatevehiclehire.co.uk
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Very good customer service
Very good customer service, very quick response from the engineer Rambo. Very professional. Explained the service in detail. Great work from the team.
2026幎8æ18æ¥
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Northgate Vehicle Hire ããã®åç
Hi Michael,
Thank you for taking the time to share your feedback.
We are delighted to hear that you were pleased with the service provided. Our Huntingdon team take great pride in delivering prompt, professional support and ensuring our customers are fully informed throughout the process.
Your kind comments will be passed on to the workshop and the wider team.
We appreciate your support and look forward to assisting you again in the future.
Thanks again,
Emily
Amazing service at Northgate Cardiff
Anthony Sellick at Northgate Cardiff did an amazing job of helping me arrange a hire vehicle at very short notice. He was extremely helpful throughout the process and went above and beyond to liaise with the hire team on my behalf.
Anthony and the rest of the team made everything so simple and straightforward, which I really appreciated, especially given the short notice.
A massive thank you to Anthony and the entire Northgate team for their help and for providing such first class customer service. It really made a difference and I wouldnât hesitate to recommend Northgate to friends and family.
Thank you again!
Corey Jones
2026幎8æ17æ¥
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Northgate Vehicle Hire ããã®åç
Hi Corey,
Thank you for taking the time to share such wonderful feedback.
We are delighted to hear that Anthony provided such exceptional support in arranging your hire vehicle at short notice.
It's great to know that Anthony's dedication, communication, and willingness to go above and beyond made the process simple and stress-free for you. We are also pleased that the wider Northgate Cardiff team contributed to such a positive experience.
Your kind words and recommendation mean a great deal to us, and we will ensure that Anthony and the team receive your compliments.
Thank you again for choosing Northgate, and we look forward to assisting you in the future.
Take Care,
Emily
Fantastic service from Jo coudnt be anyâŠ
Fantastic service from Jo coudnt be any happier
2026幎8æ17æ¥
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Northgate Vehicle Hire ããã®åç
Hi,
Thank you for your wonderful review.
We're thrilled to hear that you received such outstanding service from Jo and that you had an amazing experience at our branch.
I'll make sure your kind words are passed on to her and her colleagues.
We really appreciate you taking the time to share your comments and hope to see you again in the future.
Take Care,
Emily
Brilliant service Jo was fantastic
Brilliant service Jo was fantastic
2026幎8æ17æ¥
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Northgate Vehicle Hire ããã®åç
Hi,
Thank you for taking the time to leave such lovely feedback.
We're delighted to hear that Jo provided excellent service and made such a positive impression. I will be sure to pass your kind comments on to her and the rest of the branch.
We really appreciate your support and are pleased we could help.
Thanks again,
Emily
Excellent service fromâŠ
Excellent service from Northgate,especially Martin who couldn't do enough for us.Thank you.
2026幎8æ17æ¥
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Northgate Vehicle Hire ããã®åç
Hi,
Thank you for your wonderful review.
We're delighted to hear that you received excellent service from the team, and especially from Martin. It's fantastic to know that he went above and beyond to support you and ensure everything went smoothly.
We truly appreciate your kind words and will be sure to pass your feedback on to Martin. Thank you for choosing Northgate, and we look forward to assisting you again in the future.
Take Care,
Emily
The driver who brought the car was very nice and polite.
The driver who brought the car was excellent, he phoned to say he would be around at a particular time.
2026幎8æ15æ¥
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Northgate Vehicle Hire ããã®åç
Hi Olushola,
Thank you for taking the time to leave your review.
We're delighted to hear that our driver provided excellent service and kept you informed with a call ahead of delivery. We understand how important good communication is, and it's great to know this helped make your experience a positive one.
Thank you for choosing Northgate. We really appreciate your feedback and look forward to assisting you again in the future.
Take Care,
Emily
Great effort from all the staff at Banbury âŠ
Need tyres so called in on my way back to London at Banbury site. Turned out that I was also about 10,000 miles over service interval. No sticker on windscreen to remind me, so I went with what the dashboard told me.
They could not give me the van back until this was done. To cut the story short, 3 hours later I was on my way to London. Great effort from all at Banbury.
2026幎8æ11æ¥
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Northgate Vehicle Hire ããã®åç
Hi John,
Thank you for taking the time to share your experience.
We're pleased to hear that the team at our Banbury branch were able to get you safely back on the road, even with the unexpected tyre replacement and overdue service requirements. We appreciate that this caused a delay to your journey, so it's great to know that the team's efforts and commitment made a positive difference.
I'll be sure to pass your kind comments on to the Banbury team. Thank you for your patience and understanding, and we look forward to supporting you again in the future.
Take Care,
Emily
Sarah from NorthGate scunthorpe
Sarah from Scunthorpe Northgate vehicle hire brilliant giving us a lift from Scunthorpe to Sheffield to collect a hired van! Thank you very much! Brilliant service
2026幎8æ14æ¥
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Northgate Vehicle Hire ããã®åç
Hi,
Thank you for leaving such a wonderful and positive review!
We're delighted to hear that Sarah has provided exception service and went above and beyond to ensure you made it to Sheffield to collect your new hire vehicle.
We'll be sure to pass your kind words on to Sarah, who will be thrilled to receive the recognition.
Thank you for choosing Northgate, and we look forward to helping you again in the future.
Take Care,
Emily
Both staff members where very helpful
Both staff members where very helpful
2026幎8æ14æ¥
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Northgate Vehicle Hire ããã®åç
Hi Luke,
Thank you for taking the time to leave us a review.
We're delighted to hear that both Hire Desk members were so helpful during your experience with us. Providing friendly and supportive service is something we pride ourselves on, so it's great to know their efforts made a positive impression.
We appreciate your feedback and look forward to assisting you again in the future.
Thanks,
Emily
Popped into Cannock branch as engineâŠ
Popped into Cannock branch as engine light came on
Spoke to harj and then a tech called mark said he can fit me in straight away
Mark then came out and fixed the issue for me so quickly and kept me on the road
Friendly guy and had a good chat with him he said heâs usual out on the road as heâs a mobile tech
Great team at Cannock
And the mobile tech mark who fixed it for me
2026幎8æ14æ¥
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Northgate Vehicle Hire ããã®åç
Hi Ant,
Copilot said:
Thank you for taking the time to leave such positive feedback.
We're delighted to hear that Harj and Mark at our Cannock branch were able to help when your engine warning light came on. It's great to know that Mark was able to fit you in straight away, quickly identify and resolve the issue, and get you safely back on the road with minimal disruption.
We'll be sure to pass on your kind comments to both Harj and Mark. Providing friendly, efficient service is what we strive for, and we're pleased to hear that the team made such a positive impression.
Thank you again for your feedback and for recognising the excellent service provided by our Cannock team.
Take Care,
Emily
Honest review
Iâm writing a review here as when I tried to complete the one via email, itâs stated that I had already completed using a PC which is incorrect!
Had multiple conversations and had to repeat myself over and over again as staff donât add notes. I got given 2 wrong email addresses from two members of staff which I wouldnât have known had I not rang them serval times to ensure they had received the CCTV footage.
I asked for a small car hire and for it not to be automatic - guess what I gotâŠ..An automatic.
The delivery/collection from the Stoke branch was great and thatâs whatâs saved them from having a 1 star review.
I hope I donât have to use Northgate again, they made the whole process difficult and stressful.
2026幎7æ16æ¥
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Northgate Vehicle Hire ããã®åç
Hi Naomi,
Thank you for taking the time to share your feedback and I apologise that our email review service did not work correctly.
We are sorry to hear that your experience did not meet your expectations, and appreciate how frustrating it can be to repeat information and/or account details in order to obtain the correct documentation. Especially after the difficulties faced when arranging your new hire vehicle.
Our branches always aim to provide a vehicle which meets all our customer's requirements, but may not be able to complete this every time due to low stock and availability. In this scenario, we always offer the closest match possible and I apologise once again that this was not communicated to you at the time.
We will ensure that your feedback is relayed to the relevant teams to ensure appropriate communication moving forward.
We are pleased to hear that the delivery and collection service provided by our Stoke branch left a positive impression, and we will pass on your kind words to the team there.
Thank you again for bringing these issues to our attention and we appreciate your honest feedback as it helps us improve our service.
If you ever need us to look into this further or experience any future service issues, please send this over to Invoice.Queries@northgate.co.uk and we will be happy to investigate this for you.
Take Care,
Emily
Fast,efficient
Fast,efficient, and courteous, Brendan the mechanic completed the service, with no inconvenience at all, would have no problem recommending this service to anyone, thanks also to Chris admin, great team, first class
2026幎8æ14æ¥
èªçºçãªã¬ãã¥ãŒ
Northgate Vehicle Hire ããã®åç
Hello, thank you for your review!
We're delighted to hear that Brendan provided such a fast, efficient, and courteous service, making the whole experience hassle-free. ð
It's also great to hear your kind words about Chris and the admin team. Working together to deliver first-class service is exactly what we aim for.
Thank you for your recommendation and for taking the time to share your feedback. We'll be sure to pass your comments on to Brendan and Chris.
Take care,
Emma
Brendan the service technician is anâŠ
Brendan the service technician is an absolute credit to your company...went over and beyond and even carried out things that weren't booked in. Gentleman. Good staff are really hard to come by, i sincerely hope your company recognises this attribute. Thanks again brendan. Jim at wrightbus.
2026幎8æ12æ¥
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Northgate Vehicle Hire ããã®åç
Thank you for your review, Jim!
We're delighted to hear that Brendan provided such exceptional service. Going above and beyond for our customers is what it's all about, and it's fantastic to know he made such a positive impression. ð
We'll make sure your kind words are passed on to Brendan. He's a real asset to the team, and we're sure he'll appreciate the recognition.
Thanks again for your feedback and for choosing Northgate. ð
Take care,
Emma
Van hand over
Darren called ahead, to give an ETA. Very helpfull and a proffesional hand over.
2026幎8æ14æ¥
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Northgate Vehicle Hire ããã®åç
Hello Andrew, thank you for your review!
We're delighted to hear that Darren kept you informed with a call ahead to provide his estimated arrival time. â°
It's great to know that you found the handover professional and helpful. Clear communication and a smooth customer experience are things we pride ourselves on, and it's wonderful to hear Darren delivered exactly that. ð
We'll be sure to share your kind feedback with Darren. I'm sure he'll appreciate the recognition!
Thank you for taking the time to leave a review and for choosing Northgate. We look forward to assisting you again in the future.
Take care,
Emma
First time using here for a work vanâŠ
First time using here for a work van service, had a lovely welcome this morning by Kristen, coffee made for me and snacks available. Had a lovely area set up where I could set up with laptop and do some work while I waited. Great customer service ð¥°
2026幎8æ14æ¥
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Northgate Vehicle Hire ããã®åç
Hi Laura, thank you for your review!
We're so pleased to hear that your first visit with us for your work van service was such a positive experience. ðð
It's wonderful to know that Kristen gave you such a warm welcome and helped you settle in with a coffee and some snacks. âðª Her friendly and attentive approach is exactly what we aim to provide for every customer.
We're also glad you were able to make good use of the workspace while you waited. Creating a comfortable environment where customers can relax or stay productive is something we're always striving to offer.
Thank you for taking the time to share your experience. We'll be sure to pass your lovely comments on to Kristen. We look forward to welcoming you back again soon!
Take care,
Emma
never answer the phone
never answer the phone , promised to drop a car of between 12 / 4 today and it has not turned up and no answer from the phone line , would any one use this company after this honest review , even direct line can not contact them !
2026幎8æ13æ¥
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Northgate Vehicle Hire ããã®åç
Hi, we completely understand your disappointment and the frustrations you've experienced with the service provided on this occasion.
We would really appreciate the opportunity to look into this matter further and work towards a more positive resolution for you. It is never our intention to leave a customer feeling this way, and we take feedback like yours very seriously.
If possible, please contact us at customer.services@northgate.co.uk or on 03330 431095 (Option 4, then Option 2). We would welcome the chance to discuss your experience in more detail.
We hope to hear from you soon.
Take care,
Emma
Ian from Snodland made me a LatteâŠ
Ian from Snodland made me a Latte whilst i was waiting , loveliest guy iâve ever met
2026幎8æ13æ¥
èªçºçãªã¬ãã¥ãŒ
Northgate Vehicle Hire ããã®åç
Thank you for your review, Jade!
We're so pleased to hear that Ian helped make your wait a little more enjoyable with a freshly made latte. â
Itâs fantastic to know that his warm personality and friendly approach left such a lasting impression. Our team takes great pride in making customers feel welcome, and it sounds like Ian did exactly that.
We'll make sure your lovely feedback is shared with him.
Thank you for choosing Northgate and for taking the time to leave such a kind review. We hope to see you again soon! ð
Take care,
Emma
Northgate Vehicle Hire ããã®åç
Hi Shay, thank you for your review!
We're delighted to hear that Chris and Amanda were spot on! ðð
Providing friendly, professional, and efficient service is what we strive for, so it's fantastic to know they made such a positive impression on your experience. âš
We'll be sure to pass your kind words on to both Chris and Amanda. I'm sure they'll be pleased to hear your feedback!
Thank you for taking the time to share your review and for choosing Northgate. We truly appreciate your support and look forward to welcoming you again soon. ð
Take care,
Emma
My delivery was carried out by Ian heâŠ
My delivery was carried out by Ian he was smart and polite a good firm hand shake .He then went on to explain on the other services the company offers very thoroughly and not in a dull way overall a very pleasant delivery .thank you Ian
2026幎8æ13æ¥
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Northgate Vehicle Hire ããã®åç
Hi Tony, thank you for your review!
We're delighted to hear that Ian made such a positive impression during your delivery experience. ð
It's fantastic to know that he was smart, polite, and professional, and that he took the time to explain our services in a clear and engaging way. Providing helpful information without overwhelming our customers is exactly the kind of service we aim to deliver. ðð
We'll be sure to pass your kind words on to Ian, who I'm sure will be thrilled to hear your feedback.
Thank you for taking the time to share your experience and for choosing Northgate. We truly appreciate your support and look forward to assisting you again in the future. ð
Take care,
Emma
Perfect service
Perfect service. Car delivered and collected as per the agreement. The staff we superb and polite. Andy and Anson were very polite and professional. The car was in good order and met my needs.
2026幎8æ13æ¥
èªçºçãªã¬ãã¥ãŒ
Northgate Vehicle Hire ããã®åç
Thank you for your review!
We're delighted to hear that everything went perfectly and that your vehicle was delivered and collected exactly as agreed. ðð
It's especially wonderful to know that Andy and Anson provided such polite and professional service throughout your experience. We'll be sure to pass on your kind words to them. ð
We're also pleased that the vehicle was in great condition and met your needs. Providing reliable vehicles and excellent customer service is what we strive for every day. ð
Thank you for taking the time to share your feedback and for choosing Northgate. We truly appreciate your support and look forward to welcoming you again in the future.
Take care,
Emma
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