This is the second time I've used Northgate, and they were again, brilliant! While I had the hire vehicle, they were easy to contact, very helpful answering all my calls promptly and questions politly... ãã£ãšèŠã
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Been dealing with Sheffield for a number of years now, all the team both Rental and Workshop are excellent, but especially Emily. Nothings to much trouble, and always finds a solution to a problem no... ãã£ãšèŠã
Brilliant team my employer has been using Northgate for years every time we go to pick up or drop off due to breakdown they always have something available for us. Happy team and always good having a... ãã£ãšèŠã
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Delivered car spot on in time to my home address thank you. Top condition clean inside out and the bloke who delivered, Darren, took his time to answer all of my questions in details, always polite an... ãã£ãšèŠã
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With over 50,000 vehicles and 50 branches nationwide, Northgate has grown to become the UK's largest B2B light commercial vehicle rental provider. Our mission is to give businesses the reliable vans they need with minimum fuss. This is backed up by a high-quality maintenance programme and 24/7 breakdown cover on all our vehicles, as well as our investment in our own state of the art workshops. Call us today on 0330 042 0790 for more information or visit our website www.northgatevehiclehire.co.uk
Northgate Vehicle Hire
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- Whether you need one or 1000+ business vans, our hire options and fleet management services can be tailored to your needs.
- We can do more than just providing the vehicles your business needs. Our growing range of fleet management services can help you reduce costs, improve operating efficiencies, and meet your legal and duty of care obligations. Existing customers can hire more than just vans from Northgate with HGVs, minibuses, cars, 4x4s and luxury cars available at very competitive prices.
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Lingfield Way, DL1 4PZ, Darlington, è±åœ
- 0330 019 8775
- info@northgatevehiclehire.co.uk
- www.northgatevehiclehire.co.uk
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Amazing service
Amazing service as always from Martin and Jo the go out of their way all the time to help any situation thank you
2026幎8æ13æ¥
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Northgate Vehicle Hire ããã®åç
Hi, thank you for your review, Martin!
We're delighted to hear that you received amazing service from Martin and Jo. ð
It's wonderful to know that they consistently go out of their way to help and support you in any situation. Providing friendly, reliable, and customer-focused service is exactly what we strive for, and your kind words will mean a great deal to them. âš
Thank you for taking the time to share your feedback and for choosing Northgate. We truly appreciate your continued support and look forward to welcoming you again soon.
Take care,
Emma
Communication is terrible
Communication is terrible. No one know what is happening across their business. Itâs difficult to speak to people as the wait time on phone takes forever. Not impressed
2026幎7æ24æ¥
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Northgate Vehicle Hire ããã®åç
Hello Sarah, we completely understand your disappointment and the frustrations you've experienced with the service provided on this occasion.
We would really appreciate the opportunity to look into this matter further and work towards a more positive resolution for you. It is never our intention to leave a customer feeling this way, and we take feedback like yours very seriously.
If possible, please contact us at customer.services@northgate.co.uk or on 03330 431095 (Option 4, then Option 2). We would welcome the chance to discuss your experience in more detail.
We hope to hear from you soon.
Take care,
Emma
Brilliant service by jo
Brilliant service by jo, kept me updated on what was happening with vehicle while I was waiting.
Never a problem when ive been here
2026幎8æ12æ¥
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Northgate Vehicle Hire ããã®åç
Hi James, thank you for your review!
We're delighted to hear that Jo provided brilliant service and kept you updated throughout your visit while your vehicle was being attended to. ð
It's wonderful to know that you've consistently had positive experiences with us and that it's never a problem when you visit. Providing clear communication and excellent customer service is exactly what we strive for. âš
Thank you for taking the time to share your feedback and for choosing Northgate. We truly appreciate your support and look forward to welcoming you again soon.
Take care,
Emma
Great service, very friendly staff
Great service very friendly staff, was seen to straight away, always good service when visiting or have a query.
2026幎8æ12æ¥
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Northgate Vehicle Hire ããã®åç
Hi, thank you for your review!
We're delighted to hear that you received great service from our team and found everyone friendly and welcoming. ð
It's fantastic to know you were seen to straight away and that you've consistently had positive experiences whenever you've visited us or needed assistance with a query. Providing prompt, helpful service is exactly what we strive for. âš
Thank you for taking the time to share your feedback and for choosing Northgate. We truly appreciate your support and look forward to welcoming you again soon.
Take care,
Emma
Northgate Vehicle Hire ããã®åç
Hi Ad, thank you for your review!
We're delighted to hear that you received brilliant service from our team. ð
Providing a friendly, helpful, and reliable experience for our customers is what we strive for every day, so it's fantastic to know we've met your expectations. âš
Thank you for taking the time to share your feedback and for choosing Northgate. We truly appreciate your support and look forward to welcoming you again soon.
Take care,
Emma
Not the best
I recently visited Northgate Vehicle Hire in Inverness and unfortunately had a very disappointing customer service experience.
The older grey-haired lady who was covering due to staff shortages was rude and abrupt throughout my visit. Her manner came across as dismissive and unprofessional, which made what should have been a straightforward interaction unnecessarily unpleasant.
What I found particularly inappropriate was that she attempted to diagnose the fault with my vehicle despite, as far as I am aware, not being a qualified mechanic. Making assumptions about a vehicleâs mechanical issues without the appropriate qualifications is unhelpful and frustrating, especially when customers are looking for professional service.
I also witnessed her speaking rudely to other members of staff, particularly the drivers. Seeing employees treated in that way created an uncomfortable atmosphere and reflected poorly on the branch.
I understand that staff shortages can put people under pressure, but that is not an excuse for poor customer service or disrespectful behaviour towards customers and colleagues. I hope management addresses these concerns and ensures everyone is treated with professionalism and respect
2026幎7æ29æ¥
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Northgate Vehicle Hire ããã®åç
Hello, we completely understand your disappointment and the frustrations you've experienced with the service provided on this occasion.
We would really appreciate the opportunity to look into this matter further and work towards a more positive resolution for you. It is never our intention to leave a customer feeling this way, and we take feedback like yours very seriously.
If possible, please contact us at customer.services@northgate.co.uk or on 03330 431095 (Option 4, then Option 2). We would welcome the chance to discuss your experience in more detail.
We hope to hear from you soon.
Take care,
Emma
Great service
Great service and friendly staff, nothing is too much trouble.
2026幎8æ12æ¥
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Northgate Vehicle Hire ããã®åç
Hi Ray, thank you for your review!
We're delighted to hear that you received great service from our team and found everyone friendly and approachable. ð
It's wonderful to know that nothing was too much trouble. Providing helpful, customer-focused service is exactly what we strive for, and your kind words mean a lot to us. âš
Thank you for taking the time to share your feedback and for choosing Northgate. We truly appreciate your support and look forward to welcoming you again soon.
Take care,
Emma
Good service.
Natasha Wells at the desk Was welcoming , perlite,friend helpful didânt have to wait to long to be seen too.
2026幎8æ12æ¥
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Northgate Vehicle Hire ããã®åç
Thank you for your review, Brian!
We're delighted to hear that Natasha provided such a welcoming, polite, friendly, and helpful experience during your visit. ð
It's great to know that you didn't have to wait long to be seen and that Natasha helped make the process smooth and efficient. Providing excellent customer service is something we pride ourselves on, and we're pleased she made such a positive impression. âš
Thank you for taking the time to share your feedback and for choosing Northgate. We'll be sure to pass your kind comments on to Natasha.
Take care,
Emma
Vehicle misery
Very prompt and helpful service, great coffees machine.
2026幎8æ12æ¥
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Northgate Vehicle Hire ããã®åç
Hi Ian, thank you for your review!
We're so pleased to hear you received very prompt and helpful service from the team at Northgate. ð
It's also great to know that you enjoyed our coffee machine while you were with us! âð We believe it's the little touches that can make a visit even more enjoyable.
Thank you for taking the time to share your feedback and for choosing Northgate. We really appreciate your kind words and look forward to welcoming you again soon. ð
Take care,
Emma
Came into Barking today- A1 serviceâŠ
Came into Barking today- A1 service from the team, super professional and knowledgeable. Very friendly immediately felt I was in good hands! Highly recommend!!
2026幎8æ11æ¥
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Northgate Vehicle Hire ããã®åç
Thank you for your review, Walli!
We're so pleased to hear you had such a great experience with the team at Northgate Barking. ð
It's fantastic to know that you found the team professional, knowledgeable, and friendly from the moment you arrived. Making our customers feel confident they're in good hands is exactly what we strive for!
Thank you for your recommendation and for choosing Northgate. We really appreciate your kind words and look forward to welcoming you again soon. ð
Take care,
Emma
Very nice staff and comfortableâŠ
Very nice staff and comfortable recommend
2026幎8æ11æ¥
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Northgate Vehicle Hire ããã®åç
Hi Muhammad,
Thank you for your kind review.
We're delighted to hear that you found our staff friendly and that your experience was comfortable and enjoyable. Providing excellent customer service and making our customers feel welcome are priorities for us, so it's wonderful to know we met your expectations.
We really appreciate your feedback and look forward to assisting you again in the future.
Kind regards,
Emily
NORTHGATE CRAWLEY
Amazing team. Amazing time waiting. North gate Crawley thank you to Rita and alika for an amazing time waiting for my van to be ready
2026幎8æ11æ¥
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Northgate Vehicle Hire ããã®åç
Hello, thank you for your review!
We're so pleased to hear you had a great experience with the team at Northgate Crawley.
A special thank you for mentioning Rita and Alika. ð They'll be delighted to know they helped make your wait while the van was being prepared a positive one.
Thank you for choosing Northgate, and we hope to see you again soon. ð
Take care,
Emma
Take care,
Cheryl and Kayley were very friendlyâŠ
Cheryl and Kayley were very friendly and helped out with whatever request or question that I had.
2026幎8æ11æ¥
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Northgate Vehicle Hire ããã®åç
Hi Angus, thank you for your review!
We're delighted to hear that Cheryl and Kayley were so friendly and helpful throughout your experience. ðð
It's great to know they were able to assist with all of your requests and questions, making everything as easy and stress-free as possible. That's exactly the level of service we strive to provide every day. ðâš
We'll be sure to pass on your kind comments to Cheryl and Kayley. Recognition like this means so much to our team and is always greatly appreciated. ð
Thank you for choosing Northgate, and we look forward to supporting you again in the future. ð
Take care,
Emma
Efficient straight away
Efficient straight away
Straightforward and easy very helpful
Cheryl and Kayleigh very helpful
2026幎8æ11æ¥
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Northgate Vehicle Hire ããã®åç
Thank you for your review, Lee!
We're delighted to hear that your experience was efficient from the very start and that everything was straightforward and easy. âš
A special thank you for mentioning Cheryl and Kayleigh. ðð They'll be thrilled to know that their helpfulness made such a positive difference to your experience.
We'll be sure to pass on your kind comments to the team. Feedback like yours means a lot and helps us continue delivering great service. ð
Thank you for choosing Northgate, and we look forward to supporting you again in the future. ð
Take care,
Emma
Northgate Vehicle Hire ããã®åç
Hi Ian, thank you for your review!
We're so pleased to hear that you found our team very polite and that everything was completed on time. â°ð
Providing a professional and reliable service is always our goal, so it's wonderful to know we met your expectations. Your comments will be shared with the team and will certainly brighten their day. ð
Thank you for choosing Northgate, and we look forward to supporting you again in the future. ð
Take care,
Emma
Take care,
What can I say about NorthgateâŠ
What can I say about Northgate hoddesdon branch. They were very good and quick to deliver a great service and a good clean van for me. William was very helpful and polite to explain everything to me and took the time to make sure that I was ok. Customers service is top notch.
Thank you for making things easy for me.
2026幎8æ10æ¥
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Northgate Vehicle Hire ããã®åç
Hi Neil,
Thank you for taking the time to leave such a wonderful review and apologies for missing this earlier.
We're delighted to hear that you received a great service from our Hoddesdon branch and that the van met your expectations. It's especially rewarding to know that William made a positive impression by being helpful, polite, and taking the time to ensure everything was explained clearly and that you were comfortable throughout the process.
Your kind words about our customer service mean a lot to the team, and we'll be sure to pass your feedback on to William.
Thank you for choosing Northgate, and we look forward to assisting you again in the future.
Take Care,
Emily
Tia was so very helpful with theâŠ
Tia was so very helpful with the service of my van and very friendly
2026幎8æ6æ¥
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Northgate Vehicle Hire ããã®åç
Hi Janet,
Thank you for your lovely feedback and apologies for the late acknowledgement.
We're happy to hear that Tia's service stood out to you and was able to help your through the process of having your vehicle serviced. It good to know our branches are doing their best to make things as clear and easy as possible for all our customers.
We'll be sure to pass your comments onto Tia and her supporting branch manager.
Thanks again,
Emily
Northgate Vehicle Hire ããã®åç
Thank you for your review, Cosmin!
Simply the best! ð What fantastic feedback! ð
We're delighted to hear that you had such a positive experience. Comments like yours mean a lot to the team and will be shared with everyone involved. ðð
Thank you for choosing Northgate, and we look forward to supporting you again in the future. ð
Take care,
Emma
Tia was very helpful when I brought myâŠ
Tia was very helpful when I brought my vehicle in. She made me feel welcome and like I was in good hands! She was very attentive and efficient and because of this, I would definitely bring my vehicle back. Thank you Tia :)
2026幎8æ5æ¥
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Northgate Vehicle Hire ããã®åç
Hi Ellie,
Thank you for taking the time to leave such a thoughtful review.
We're delighted to hear that Tia made you feel welcome from the moment you arrived and that her attentive, efficient service gave you confidence that your vehicle was in good hands.
Providing a friendly and professional experience is something we pride ourselves on, so it's fantastic to know that Tia made such a positive impression. We'll be sure to pass your kind comments on to her.
Thank you again for your feedback, and we look forward to welcoming you back in the future.
Take Care,
Emily
Northgate Crawley and the amazing Paul
Paul. E was amazing helped massively and effectively, quick change over and had me back on the road in 30 mins
2026幎8æ10æ¥
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Northgate Vehicle Hire ããã®åç
Hi Danny, thank you for taking the time to leave this feedback!
We're delighted to hear that Paul E was able to help you so effectively. ð It's great to know he acted quickly, managed the vehicle changeover smoothly, and got you back on the road in just 30 minutes ððš.
Your comments will be shared with Paul and his management team as recognition of the excellent service he provided. ðð
Thank you for choosing Northgate, and we look forward to supporting you again in the future.
Take care,
Emma
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