This is the second time I've used Northgate, and they were again, brilliant! While I had the hire vehicle, they were easy to contact, very helpful answering all my calls promptly and questions politly... ãã£ãšèŠã
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Been dealing with Sheffield for a number of years now, all the team both Rental and Workshop are excellent, but especially Emily. Nothings to much trouble, and always finds a solution to a problem no... ãã£ãšèŠã
Brilliant team my employer has been using Northgate for years every time we go to pick up or drop off due to breakdown they always have something available for us. Happy team and always good having a... ãã£ãšèŠã
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Delivered car spot on in time to my home address thank you. Top condition clean inside out and the bloke who delivered, Darren, took his time to answer all of my questions in details, always polite an... ãã£ãšèŠã
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With over 50,000 vehicles and 50 branches nationwide, Northgate has grown to become the UK's largest B2B light commercial vehicle rental provider. Our mission is to give businesses the reliable vans they need with minimum fuss. This is backed up by a high-quality maintenance programme and 24/7 breakdown cover on all our vehicles, as well as our investment in our own state of the art workshops. Call us today on 0330 042 0790 for more information or visit our website www.northgatevehiclehire.co.uk
Northgate Vehicle Hire
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- Whether you need one or 1000+ business vans, our hire options and fleet management services can be tailored to your needs.
- We can do more than just providing the vehicles your business needs. Our growing range of fleet management services can help you reduce costs, improve operating efficiencies, and meet your legal and duty of care obligations. Existing customers can hire more than just vans from Northgate with HGVs, minibuses, cars, 4x4s and luxury cars available at very competitive prices.
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Lingfield Way, DL1 4PZ, Darlington, è±åœ
- 0330 019 8775
- info@northgatevehiclehire.co.uk
- www.northgatevehiclehire.co.uk
4.9
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John Taggart was the start of the showâŠ
John Taggart was the star of the show but everyone I came into contact with during the process were excellent too. Great effort all round from the team at Northgate Mallusk .
As a new limited company getting vehicles on standard finance deals is impossible, unless you pay over the odds or give personal guarantees etc. A long term lease or hire agreement with no silly hidden charges or clauses etc is perfect for me and my business. It gives me ultimate flexibility as the business grows; I can change my vehicle regularly and add vehicles to the fleet that match exactly what the job demands.
It was a Brucey Bonus having the vehicle was delivered out to me. Highly recommend.
2026幎7æ23æ¥
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Northgate Vehicle Hire ããã®åç
Hi Dave, thank you for your fantastic review.
We're delighted to hear that John Taggart and the team at our Mallusk branch provided such excellent service throughout the process.
It's great to know that our flexible long-term hire solution has been a good fit for your new business, giving you the flexibility to grow your fleet without the challenges that can come with traditional finance options. We're also pleased that having your vehicle delivered to you was an added bonus!
Your recommendation means a great deal to us, and we'll be sure to pass your kind comments on to John and the rest of the Mallusk team.
We wish you every success with your business and look forward to supporting you as it continues to grow.
Take care,
Imogen
Amazing customer service at Broxburn branch
went to the Broxburn branch to get my brakes sorted on a company hired van and was really surprised that they got done straight away. The staff member was extremely helpful and really courteous. The whole process took about an hour and I was back on the road again. I honestly was so shocked as I had never had this sort of experience at any other branch. Should any other issues arise with the van, this is the branch I will always come back to
2026幎7æ20æ¥
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Northgate Vehicle Hire ããã®åç
Hi Everett, thank you for taking the time to leave such a fantastic review.
We're delighted to hear that the team at our Broxburn branch were able to get your brakes sorted quickly and get you back on the road in around an hour.
It's great to know that our team member was helpful and courteous throughout your visit, and we're especially pleased that your experience exceeded your expectations.
We really appreciate your kind words and your confidence in choosing Broxburn for any future maintenance needs. We'll be sure to pass your feedback on to the teamâthey'll be thrilled to hear it.
Thanks again for your support, and we look forward to helping you again whenever you need us.
Take care,
Imogen
Zero if I could give it
Zero if I could give it. Was due to get a hire car from them on Tuesday. They had known one was needed since June (it was after my car was in repairs for an accident someone else had admitted blame for) and that I had asked specifically for a manual car. Nothing came Tuesday so I had to call, to be told no cars available so we are sourcing it to another of our branches (Snodland). Was told it would come Wednesday. Car arrived - itâs automatic and it absolutely stinks of smoke inside. My son has chronic asthma, so even if I was happy to drive an automatic (which Iâm not), I wouldnât be able to use it because of the smell. Many phone calls to swap the car, promises of being called back- day 3 and still no driveable car for us and we are meant to go on holiday tomorrow! Apparently has been escalated to management but we are not likely to get a car before our holiday tomorrow so we have had to break the news to our son that it may not be happening. Made even worse that the lady I spoke to on the phone said sheâs had lots of problems with this particular branch. Iâve been without a car since Tuesday and had to take 3 days off work now to wait for a mystery car and non-existent phone calls. Wouldnât be recommending this company to anyone. Edited to add- issue was escalated to âmanagementâ on Thursday by the claims department and the insurance company that use them and marked as âurgentâ- we are now on Sunday and not even a courtesy call to say it was being dealt with by anyone from management. Was told I would have a call back Friday morning to let me know what was happening with the car swap. This hasnât happened. Very unprofessional company, terrible service.
2026幎7æ21æ¥
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Northgate Vehicle Hire ããã®åç
Hi Carly, thank you for taking the time to share your experience.
We are very sorry to read about the issues you've encountered and understand how frustrating and disappointing this must have been, particularly with your holiday plans affected and your son's health considerations.
We sincerely apologise that the vehicle provided did not meet your requested requirements and arrived in an unacceptable condition. We also recognise the inconvenience caused by the repeated delays, lack of communication, and the time you have had to take away from work while waiting for updates.
This is not the level of service we aim to provide, and we appreciate you bringing these concerns to our attention. We would like the opportunity to investigate what happened and review the handling of your booking with the relevant teams.
If you haven't already been in touch with our Customer Services team, please contact us with your details at customer.services@northgate.co.uk so we can look into this matter further and work towards a resolution.
Thank you again for your feedback.
Take care,
Imogen
Northgate Vehicle Hire ããã®åç
Thank you for your fantastic 5-star review, Grant!
We're delighted to hear that you found our team polite, efficient, and friendly. Providing excellent customer service is at the heart of what we do, so it's great to know we made a positive impression.
We really appreciate you taking the time to share your feedback and look forward to welcoming you again soon. ð
Take care,
Emma
No negatives
Reception staff great, technicians great. Good friendly service & straight talking.
The Tech who worked on my vehicle was a good guy.
Sorted a courtesy vehicle no problem whilst repairs taking place.
2026幎7æ23æ¥
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Northgate Vehicle Hire ããã®åç
Hi, thank you for your fantastic 5-star review!
We're delighted to hear that you received such great service from the team. It's wonderful to know that our reception staff and technicians were friendly, professional, and kept things straightforward throughout your visit.
We're especially pleased that your vehicle was repaired smoothly and that arranging a courtesy vehicle was quick and hassle-free while the work was carried out. ðâš
Thank you for taking the time to share your experience. We'll be sure to pass your kind words on to the team. ðð
Take care,
Emma
I had fantastic and positive experienceâŠ
I had fantastic and positive experience with Northgate. I was supported by Natasha who was lovely and professional!
2026幎7æ23æ¥
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Northgate Vehicle Hire ããã®åç
Hi Naveed, thank you for your fantastic 5-star review!
We're thrilled to hear you had such a positive experience with Northgate. It's especially wonderful to know that Natasha provided such professional and friendly support throughout.
We'll be sure to pass your kind comments on to her, she'll be delighted to hear that she made such a positive impact on your experience. ðâš
Thank you for taking the time to share your feedback. We really appreciate it and look forward to helping you again in the future! ð
Take care,
Emma
Professional service experienced at allâŠ
Professional service experienced at all my visits to this branch.
2026幎7æ23æ¥
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Northgate Vehicle Hire ããã®åç
Thank you for your fantastic 5-star review, Lawrence!
We're delighted to hear that you've consistently received a professional service during your visits to the branch. Providing a high standard of service every time is something we pride ourselves on, so it's great to know this has been your experience.
We really appreciate you taking the time to share your feedback and look forward to welcoming you again soon. ð
Take care,
Emma
Used northgate for a long while andâŠ
Used northgate for a long while and there service is flawless and staff are very polite and helpful
Highly recommend hire company to use
2026幎7æ23æ¥
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Northgate Vehicle Hire ããã®åç
Hello George, thank you for your fantastic 5-star review!
We're thrilled to hear you've had such a positive experience with us over the years ð It's great to know that you've consistently received excellent service and found our team polite, helpful and professional.
Your recommendation means a lot to us, and we're grateful for your continued trust and support. ð
We look forward to assisting you for many more years to come!
Take care,
Emma
Friendly fast reliable service
Friendly fast reliable service
2026幎7æ22æ¥
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Northgate Vehicle Hire ããã®åç
Thank you for your fantastic 5-star review, Oliver!
We're delighted to hear you received friendly, fast and reliable service. Delivering a smooth and hassle-free experience is what we aim for, so it's great to know we hit the mark.
Thank you for taking the time to share your feedback. We really appreciate your support and look forward to helping you again in the future! ð
Take care,
Emma
What a great service by Tahmid andâŠ
What a great service by Tahmid and Aziz. I had a really stressful morning but Tahmid and his enthusiasm really helped make my day smoother.
2026幎7æ20æ¥
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Northgate Vehicle Hire ããã®åç
Hi Yamin, Thank you for your fantastic review!
We're so pleased to hear that Tahmid and Aziz were able to turn a stressful morning into a much smoother experience. ð
Tahmid's enthusiasm and positive attitude clearly made a real difference, and it's wonderful to know that both he and Aziz provided the kind of service that left such a lasting impression. ðâš
We'll be sure to share your kind words with them. Thank you for taking the time to recognise their efforts, it really means a lot to the team.
We look forward to welcoming you again soon! ð
Take care,
Emma
Iâve always had great experiences withâŠ
Iâve always had great experiences with the Plymouth branch, the chaps at the front desk are friendly, and very welcoming, and the garage are very efficient. I brought my van in with a fault without a booking and the guys got it straight in and repaired within 45 minutes. Great branch
2026幎7æ22æ¥
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Northgate Vehicle Hire ããã®åç
Hi Kyle, Thank you for your 5-star review!
We're absolutely delighted to hear about your experience with our Plymouth branch. It's great to know that the front desk team made you feel welcome and that our workshop team were able to get your van inspected and repaired so quickly.
Having a fault looked at without a prior booking and being back on the road within 45 minutes is exactly the kind of efficient service we strive to provide! ðâ¡
We'll make sure your kind comments are shared with the whole Plymouth team. Thank you for taking the time to leave such positive feedback and for recognising their hard work. ð
We look forward to welcoming you back again soon!
Take care,
Emma
Found the telematics fault quickly
Found the telematics fault quickly, fixed it super fast and I was back on my way. Explained it all to me and were very courteous
2026幎7æ21æ¥
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Northgate Vehicle Hire ããã®åç
Thank you for your brilliant 5-star review, Rhiannon!
We're thrilled to hear that our team was able to quickly diagnose the telematics fault and get it fixed so efficiently, helping you get back on the road in no time! ððš
It's fantastic to know that the issue was clearly explained and that you found the team courteous and professional throughout. Providing fast, friendly service is exactly what we strive for, so your feedback means a lot to us. ðð
Thanks again for taking the time to share your experience. We'll be sure to pass your comments on to the team, who will be delighted to hear them!
Take care,
Emma
Called in to pick up a vanâŠ
Called in to pick up a van today,reception was clean and staff helpful as usual would highly recommend Northgate derby,van that I picked up was clean other staff on site were also helpful ,
2026幎7æ21æ¥
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Northgate Vehicle Hire ããã®åç
Hi David, Thank you for your 5-star review!
We're delighted to hear you had a positive experience when collecting your van from our Derby branch. It's great to know that the vehicle was clean and ready for collection, and that both our reception and site teams made you feel welcome and well looked after.
Thank you for your recommendation and for taking the time to share your feedback. We'll make sure your comments are passed on to the team. ð
We look forward to seeing you again soon! ð
Take care,
Emma
I visit alot of Northgate sites.
I visit alot of Northgate sites and I always find Northgate Derby the most accommodating . The gentleman on the front desk are always helpful.
Thanks guys.
The one thing that would make the experience better, would be having tomato soup in the vending machine.
2026幎7æ21æ¥
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Northgate Vehicle Hire ããã®åç
Hello Mr Sullivan, Thank you for your fantastic 5-star review!
We're delighted to hear that Derby stands out as the most accommodating of the Northgate sites you visit. ð It's great to know the front desk team are always helpful and make your experience a positive one.
We'll be sure to pass your feedback on to the team. ð
And as for the tomato soup in the vending machine... ð
𥣠we'll pass that suggestion along too, as it sounds like a great idea! ð
Thanks again for your support, and we look forward to seeing you again soon.
Take care,
Emma
I would like to say what a bright andâŠ
I would like to say what a bright and bubbly site the derby one is ,every time you go in you are greeted with a smile and nothing is ever too much trouble ,Mark and Michael are the ones I deal with the most and they are always helpful when it comes to arranging delivery and collections of my vehicles
Great service
2026幎7æ20æ¥
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Northgate Vehicle Hire ããã®åç
Hi Chris, thank you for your fantastic 5-star review!
We're delighted to hear such great feedback about our Derby branch. ð It's wonderful to know that you're always greeted with a smile and that the team consistently provides a helpful and welcoming service.
We'll be sure to pass your kind words on to Mark and Michael. ð It's great to hear they've been so helpful in arranging your vehicle deliveries and collections and that they've made such a positive impression.
Thank you again for taking the time to share your experience. We really appreciate your support and look forward to helping you again in the future! ðâš
Take care,
Emma
Amazing customer service!
I visited the barking branch last week, they provided brilliant service and the team were amazing. Really impressedððœ
2026幎7æ15æ¥
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Northgate Vehicle Hire ããã®åç
Hi Abdullah, thank you for your fantastic 5-star review!
We're delighted to hear you received brilliant service from the team at our Barking branch. It's wonderful to know they made such a great impression and left you feeling so impressed.
We'll be sure to share your kind words with the team. We really appreciate your feedback and look forward to welcoming you again soon!
Take care,
Imogen
Quick
Quick, efficient and very friendly! Glenn and the ladies were very helpful
2026幎7æ20æ¥
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Northgate Vehicle Hire ããã®åç
Hi Connor, thank you for your wonderful 5-star review!
We're so pleased to hear that you found our service quick, efficient, and friendly. It's great to know that Glenn and the team were so helpful during your visit. We'll be sure to share your kind words with them.
We really appreciate your feedback and look forward to welcoming you again soon!
Take care,
Imogen
Emergency handbrake adjustment
Outstanding service at Northgate Plymouth. I brought my van in for an emergency handbrake adjustment and was seen straight away. Highly professional, efficient, and great customer care.
2026幎7æ20æ¥
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Northgate Vehicle Hire ããã®åç
Hi Jordan, thank you for your fantastic 5-star review!
We're delighted to hear that the team at Northgate Plymouth could assist you quickly with your emergency handbrake adjustment. Providing professional, efficient service and excellent customer care is what we strive for, so it's wonderful to know we delivered.
We really appreciate your kind words and look forward to helping you again whenever you need us.
Take care,
Imogen
Ansan was polite and efficient
Ansan was polite and efficient
2026幎7æ20æ¥
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Northgate Vehicle Hire ããã®åç
Hi Daniel, thank you for your 5-star review!
We're so pleased to hear that Ansan provided polite and efficient service. We'll be sure to pass your kind words on to them.
We really appreciate your feedback and look forward to welcoming you again in the future!
Take care,
Imogen
Chris and Maggie - fantastic!
Chris and Maggie were extremely welcoming, friendly and accommodating. They provided excellent updates and information.
Great stuff!!!
2026幎7æ20æ¥
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Northgate Vehicle Hire ããã®åç
Hi David, thank you for your fantastic review!
We're delighted to hear that Chris and Maggie made you feel so welcome and provided friendly, accommodating service throughout your visit. It's great to know they kept you well informed with excellent updates and information. We'll be sure to share your kind words with them.
Thank you for your support, and we look forward to seeing you again soon!
Take care,
Imogen
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