Onlinecomponents.com レビュヌ 

170
•
TrustScore 5段階評䟡の3

2.8

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5぀星のうち5の評䟡

Placed an order and quickly realized I made a mistake. Thankfully I was able to get assistance quick enough to stop the item from being shipped. They corrected my issue and were still able to hit the... もっず芋る

5぀星のうち2の評䟡

Packaging was very weak, if you ask standart questions communication is good else communication is bad too. And also they do not know the counting... Some goods was arrived incomplete some was over. S... もっず芋る

5぀星のうち1の評䟡

We run repair business for another businesses and know how important to keep the word. When restaurant is having leaking fridge that may cause them thousand dollars and what is crucial - customers, if... もっず芋る

5぀星のうち1の評䟡

We placed order online which shows in stock and still show the same quantity in stock as today. We called them because we did not receive invoice, and were told that delivery time is Jan 2026. Fortuna... もっず芋る

䌁業情報

  1. 電気機噚卞売業
  2. 電子機噚店

さたざたな倖郚゜ヌスから提䟛された情報

Onlinecomponents.com, founded in 1999, is an authorized e-commerce distributor of electronic components featuring over one million part numbers for purchase exclusively over the internet. The site features over 350,000 in-stock part numbers from a selection of more than 250 premier brands like Mean Well USA. We offer a one-stop shop offering customers a broad product offering spanning active, passive, interconnect, and electromechanical. Users can search this vast inventory of product by part number, keyword, product category, or manufacturer.


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2.8

たあたあ

TrustScore 5段階評䟡の3

170件のレビュヌ

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2.8

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5぀星のうち2の評䟡

They don't know counting

Packaging was very weak, if you ask standart questions communication is good else communication is bad too. And also they do not know the counting... Some goods was arrived incomplete some was over. So you should think about twice before spending.. And one type of the component (~50 pcs Dsub connector) was arrived rusty.. It should be damped..

2019幎3月3日
自発的なレビュヌ
5぀星のうち1の評䟡

HORRIBLE COMPANY TO DEAL WITH STAY AWAY!!

HORRIBLE COMPANY TO DEAL WITH. THEIR CUSTOMER SERVICE IS HORRENDOUS. THEY HAVE A LOT OF PARTS LISTED THAT DO NOT MATCH THE COMPONENT YOU ARE GETTING. SO IF YOU NEED TO RETURN SOMETHING YOU ARE OUT OF LUCK!!
THEY WILL FIND EVERY POSSIBLE REASON TNOT TO ACCEPT A RETURN.

SAVE YOUR MONEY. GO TO ARROW.COM FREE OVERNIGHT SHIPPING EVEN FOR A ONE CENT ORDER!. ARROW WILL MATCH THE LISTED PRICE VIA THEIR ONLINE CHAT ALL YOU NEED IS TO SEND THEM A LINK TO THE SITE THAT HAS THE COMPONENT YOU NEED IN STOCK. YOU LIKE ONLINE'S PRICES? SEND THE LINK TO ARROW THEY WILL HAPPILY TAKE YOUR BUSINESS, SO GOODBYE ONLINECOMPONENTS YOU HAVE LOST OUR COMPANY BUSINESS TO OTHER SERIOUS COMPANY. YOU WILL NEVER GROW UNLESS YOU GET YOUR ACT TOGETHER, PLEASE YOUR SERIOUS CUSTOMERS LIKE US AND STOP HIRING MORONS FOR CUSTOMER SERVICES AND SALES MANAGERS.

DON'T GO BY THE FIVE STARS REVIEWS; FILTER TO SEE THE BAD ONES - THOSE ARE THE REAL ONES POSTED BY SERIOUS PURCHASING PEOPLE.

BY THE WAY I TRIED VERY HARD TO GIVE THEM A CHANCE FOR VOLUME BUSINESS, THEY TELL YOU TO GO ONLINE AND SEND A QUOTE REQUEST. THEY DO NOT ALLOW TO UPLOAD SEVERAL PARTS SO FOR EACH PART YOU WANT A QUOTE YOU NEED TO FILL UP LIKE 5 LINES.... REALLY??

LASTLY, CALL THEIR NUMBER ASK FOR A SALES MANAGER OR TEAM LEADER. SURPISE! THEY TRANSFER YOU TO SOMEONE ANSWERING THE CALLS ON THEIR CELLPHONES. GIVE IT A TRY IT'S HILARIOUS!

2019幎2月18日
自発的なレビュヌ
Onlinecomponents.com ロゎ

Onlinecomponents.com からの回答

Hi Al, thank you for your feedback, we do appreciate when customers share their experiences as we are always trying to improve our systems and processes. We know that our site and service will not be perfect for everyone all of the time, but we will continue to try to make things better. (This does include our price matching options.)

I am sorry to hear about your trouble with receiving the wrong part, I have checked with our RMA department and they have already approved to get you your money back. They will continue to follow up with you until it is all taken care of.

Please know that our customer service team very dedicated and we will always be available via phone chat and email for anything you need.

And if you have any other suggestions or feedback in the future, feel free to send us an email to CS@onlinecomponents.com, we do review all feedback, and although we can't do everything everyone wants, to do try to let direct customer feedback steer the direction we go!

5぀星のうち1の評䟡

False Advertisement?

Long story short, my company had received a quote from onlinecomponents.com and they wouldn't stand by it. Their system was recognizing two parts as the "same component" even though their website reflected they had 1,410 in stock. They where very happy to cancel the said part I wanted and send me the alternative that was $12 more per piece, without offering any sort of other solutions or ownership for their mistake.

not looking to use their services in the future if I don't have to.

2019幎2月15日
自発的なレビュヌ
Onlinecomponents.com ロゎ

Onlinecomponents.com からの回答

Hello, we are sorry about any confusion with the listing of this product; while we did have 2 different prices listed this was not an attempt to do anything unscrupulous, this was a simple error on our part with the unit of measure between the 2 listings. When we discovered this error we did our best to try to inform you. This part has 2 numbers for the same item, one of them is listed with the price per foot, while the other listing is the price per 4 ft length. Our inventory currently is all of the priced per length part, while you had ordered on the priced per foot part.

After reviewing how our service team informed you I can say that we did let you down and this was not explained clearly. We do apologize that it was not made clear as to what the case is and we completely understand how it left you feeling this way.

Please do understand that this never our intention. The part you ordered and the part that was offered was not a switch in the product, it is the same product but there was different pricing due to a different unit of measure between them. The reason price appeared higher was due to the 4' lengths at $12 vs 1' at $3 each. But know that ordering 100 of the $3 part would get you 100ft, while 100 of the $12 would get you 400 ft.

We do want to thank you for your feedback on this; as it has allowed us to get this corrected for the product series. Again I do want to apologize for the confusion that was caused for you on our end. I am will also have someone from our service team reach out to you offline to ensure this situation is fully taken care of for you.

5぀星のうち5の評䟡

The best shipping ever

The best shipping ever! I ordered 4 small switches. They were packed in a plastic tray, inside a bubble wrap bag, inside a small box. The small box was nested in air pillows inside a larger box. A raw egg would have survived shipping like this. I contrast this with a package I received from China a few days before. The Chinese shipper placed several metal parts, including 400mm long steel rods, in a plastic zipper bag inside of a plastic shipping bag. Yes, it arrived with holes in both bags and no metal rods. The Postal Workers of the world are not kind or gentle with our packages. Onlinecomponents.com charged a reasonable shipping rate and provided outstanding packaging. It is never a good deal if you don't actually receive what you ordered.

2019幎2月6日
自発的なレビュヌ
5぀星のうち2の評䟡

Ordering from them takes just too much effort

They emailed me with a Cyber Monday 5% off coupon. Unfortunately I could not get it to work for any of the items in my cart.

After a 30 minute online chat that went absolutely nowhere, it then took 5 rounds of email before it turned out that because they had previously sent me a price match on one single Aries item, this was now "glued" into their server (even though I wasn't clicking on the price quote link and was manually adding it by part#) and worse it prevented the 5% discount from applying to all the other unrelated items in my cart.

There was a second problem trying to add some Molex items. I've had this exact same issue previously with Online Components, namely wildly different min quantity across items in the same series. 09-50-3101, min order 1. The 9 pin in the same series, min 258. The 6 pin in the same series, min 449.

Previously I've had to email them to fix these cases, they fixed them but it simply takes too much time. It is better to stick to DigiKey, they're more expensive but there is way less run-around.

2018幎11月26日
自発的なレビュヌ
5぀星のうち1の評䟡

Received quote for item , ordered items and paid in full, now been charged extra delivery. Now Online components will not give me refund only online credit???

ordered items, items coming from multiple location and part back order. I selected ship multiple when item were available, which I paid extra for. was sent order confirmation from online components, and payment total inclusive of delivery. Paid in full.
only to have online components contact me a month later try to charge extra for delivery saying the item were a bit heavy.
This is not right.
you have already given them your delivery address, the items you want to order, and they reply with a order confirmation with a confirmed total, then to ask for more money after everything has been finalized and paid. this leave a very bad experience and I will not be using this service any more

Update.
Online components have now said they can not supply to good to the original quote and have canceled the order. they have initialized the refund and asked for account detail from us to refund the money. One, two weeks pass. No email from Online components, so I ask what is happening,. They said the refund has been process, and they have given us a store credit.
Store credit what?
and they even had the nerve to ask did you want to send your credit now.

Online components, you are a joke.

2018幎10月9日
自発的なレビュヌ
Onlinecomponents.com ロゎ

Onlinecomponents.com からの回答

Hello Andrew, first off we want to apologize again for this situation.

I see the refund for your order was processed on the 10/30 as our reps indicated. I apologize if you got the impression we were offering store credit. After the order was canceled you were very clear about getting a full refund and I see our reps moved that process along as quickly as they could.

I am checking with our accounting today to ensure you receive your money back.


Even though things did not work out, please believe our intent is always good and for the best results for our customers. The parts you ordered are large and often damaged in shipping. To ensure they are protected carriers charge a premium for transportation. The size of your order ended up being greater then what is covered by our flat rate shipping cost that was initially quoted. Once we had the weight of the order we reached out to correct the shipping cost. We acknowledge our error in not catching these details up front, and for that we are sorry.

It is also unfortunate that to transport these parts safely it is very costly to do so internationally, and we understand you wanted to cancel the order.

I am really sorry this happened at the time the parts were ready to ship instead of at the time you placed the order; we try very hard to have these details ready on our website at the time of order to avoid any revisions to freight costs.

We do regret we could not come to an agreement and we do feel bad how it turned out.

5぀星のうち5の評䟡

You are one of the best business site

1. Easy to search. The result were better than the others.
2. Better price relatively than the other site.
3. Stock are much more than the others.
4. But it's something hard to do payment on the web site.
payment system are something hard.

2018幎8月1日
自発的なレビュヌ
5぀星のうち5の評䟡

They seem ready AND able to get you


They seem ready AND able to get you what you need, and for the most part, when you need it. And, believe it or not, some pretty good pricing as well. The website ordering is pretty simple, and it amazes me how well they were able to identify what I needed with scant info. I highly recommend, and will return often myself.

2018幎7月26日
自発的なレビュヌ
5぀星のうち5の評䟡

Thank

Thank you good job

2018幎7月25日
自発的なレビュヌ
Onlinecomponents.com ロゎ

Onlinecomponents.com からの回答

Thank you for the review!

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