Pass The Property レビュー 

I hate writing bad reviews and always try to resolve any issues I have with the company directly, however I’m afraid Pass the Property are uninterested in resolving issues, repeat custom and are incapable of a basic admission of where something has gone wrong.
My family and I (party of 5) recently rented a property for 2 nights - the property was able to accommodate up to 13 people and according to the listing was modern and stylish, however the reality was far from the shiny pad shown in the photographs.
After travelling 4.5 hours to get to the property we were ready for a cuppa, however there was no teapot, on further investigation there was no cafetière. The listing stated a ‘fully equipped’ kitchen but apparently this does not stretch to tea/coffee pots and as they were not specifically listed, Sheilla (customer service mgr) was not sure why we would expect them to be there! In hindsight I guess it was lucky there was cutlery even though this was not specifically listed - I would hate to be on the tea run when there were 13 people all looking for a brew.
My elderly parents were with us (both 78) and on arrival we found the stairs to be extremely steep and unsafe and also on the middle landing part of the floor had been cut away to accommodate the top step. There were motion sensor lights that came on so you could see where you were stepping however one of these was not working making these stairs treacherous in the dark. When we raised this with Sheilla, she helpfully suggested that if we had had any concerns we could have raised them in advance. The only issue with that logic is that there are no photographs of the staircases on any of the listing photographs so unless we have psychic powers how would we know?
We had concerns about the hanging spaces, or lack thereof, but we were assured they are “stylish, modern industrial-style wall mounted hanging rails” which they were, however, there were 1 or 2 hangers on each - not great when there are no coat hooks anywhere in the house that accommodates up to 13 people. There were also no mirrors in any of the bedrooms, however, the listing did not state that there were mirrors so again why would we expect there to be?
Our major concern was the cleanliness of the property with Sheilla asserting that they “take such matters seriously”. We sent over photos of the disgusting oven, dirty blinds, shower cubicle and window sills and at that point, Sheilla stopped communicating with us.
Clearly this is a business designed to make money, that’s the whole point, however it’s laughable that Pass the Property are so arrogant that they can’t even acknowledge that something may not be quite right and heaven forbid they actually agree with a customer that they could do better. That is not a sign of weakness, actually it generates goodwill and therefore repeat business. I don’t expect to hear from this company again, they don’t care about my custom but please think twice before booking a property with them.
I should also mention that this property has no reviews and yet it appears to be booked out every weekend - strange!

**update after 1st response from Pass the Property** you have already said all this to me! You are missing my point completely, can you not see how unsuitable 1 and 2 hangers per room is when you advertise capacity of up to 13? Can you not see how you do not, in fact, have a fully equipped kitchen when you do not have basics like a teapot? I have never disputed that the listing said they should have been there but commented on the expectation that they should be there when you use terms like ‘fully equipped’.
Again had the listing on the property had photographs showing the whole property including the stairs then this was not have been an issue - your listing is at fault - tell people the reality and allow them to make an informed decision on whether or not they want to book after being aware of the full facts. You have still not commented on the fact that one of the stair lights is not working making these stairs very dangerous.
Finally you have still failed to comment on the photographs sent showing the filthy oven, the blinds covered in paint, the dining table covered in paint, the fridge supported by cardboard to stop it wobbling! What a joke.

Good house. Fast responses

Wonderful stay! Everything you need for a big group!!! All you need! Thankyou!!!

Any questions i asked were promptly and politley answered very quick at getting back to you very polite and helpful highly recommed looking forward to the stay

Great experience, very easy to deal with and very helpful

Great to deal with. Looked after us well and accommodated our requests. Thanks

The house was clean and comfortably furnished, comfortable firm beds and a well organised, functioning and well equipped kitchen. There was a pool table, table football and other nice things to pass the time.

Located a little bit out of the centre, however in a nice quiet road with a huge Morrisons a few minutes away. I would definitely recommend this house for any large family staying in Cheltenham.

I've recently enjoyed a 10 days break at the above property located at Lower Oxford Street; the apartment was quite nice, with modern furniture and simple, inspirational kitchen design. The bathroom was a bit tiny, but functional. Satisfactory bedrooms space, with 2 beds. I would recommend this accomodation unreservedly.

Great location

Very accommodating and very thorough information ahead of our stay!

The support team was helpful and we loved our stay

Property itself was spacious, light and well located. Good facilities. But it was clear that guest comments over 3 or 4 years had not been addressed. TVs in bedrooms did not work, shower leaked into the living room below, slats on the bed were loose. As soon as we entered, we were met with an awful smell from fishing kit left in the entrance lobby. In the living room, the floor under the sofas had not been cleaned and there was food there. A pill was left on the bedroom floor. The cleaners addressed these issues on the afternoon of day 2.
Our messages were promptly answered.

Great communication ahead of event, house in Bristol was perfect for what we needed and Frecious was extremely responsive and accommodating to any questions I had.

Great experience with this host and Airbnb. The place is nice and really clean. Due to losing our Airbnb last minute, this host helped us out a lot. If your looking for a good Airbnb host, this is one of them!!!

Great stay with Pass The Property for a flat in central Bath, great location to everything around. Would recommend booking with them!

Unsafe and Horrible Stay – My Holiday Was Completely Ruined

This was supposed to be a happy holiday for my mom ,me, my husband, my autistic daughter — her first proper break in a long time. Instead, it turned into a nightmare that broke her heart and left us feeling unsafe, stressed, and humiliated.

From the first day, the house was filthy. The carpets were so dirty that our feet turned black from just walking on them. The bedding was stained, the fan and oven were disgusting, and the bins outside were overflowing with trash, smelling horrible, with rubbish blowing in from other gardens. The “garden” wasn’t even usable.

The back garden door didn’t lock, which made me feel unsafe the entire time. The bath and shower drains were blocked, and water barely drained. The whole house was freezing cold and damaged — noisy stairs, broken flooring, and a constant sense that we were staying somewhere neglected and unsafe.

One morning, the electricity went off completely. They paid for the top-up, but I had to figure out on my own how to turn it back on, following confusing instructions. This meant I couldn’t fully charge my phone. Later, when I went out with my daughter to the park, my phone died. At the same time, the landlord was calling me nonstop, demanding I come back immediately to give the keys for a viewing. I had already said I didn’t want anyone entering the house during my holiday while our belongings were there. They didn’t respect that. They kept calling and asking for my location. When my phone died, they started calling my mum and my husband instead.

I have a cardio condition, and that day, rushing to get back to the house, lost outside with no battery and no way to use Google Maps, I started having chest pain. My little girl got scared and worried for me — and that moment is something I’ll never forget. What was supposed to be a joyful holiday turned into panic, stress, and fear.

We left early because we didn’t feel safe staying there. My daughter cried because she didn’t understand why her holiday was cut short. It broke her heart and mine too.

To make it even worse, I still haven’t received my full refund. I don’t understand how I had to pay even the amount they kept after everything we went through. This experience is something I can hardly put into words — it was exhausting, humiliating, and completely unacceptable.

No one should have to go through this. The property is unsafe, dirty, and nothing like what is shown in the listing. I would never recommend this property or this company to anyone.

We had a great stay thanks. Check in process was smooth and accomodating for late check out

The property management team were really lovely, and responsive if we needed anything. The property itself was beautiful, and clean. An amazing stay.

Easy booking experience and brilliant stay. Accommodation top notch

Stayed with these guys for a stag do. Lovely spacious property which was super accommodating for our group and had a great time staying here! Would stay again