Pass The Property レビュヌ 

1,004
•
TrustScore 5段階評䟡の4

4.2

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5぀星のうち5の評䟡

Amazing property, so big and spacious. Very modern, clean. Beds very comfortable. Amazing location. Had a lovely stay with the family for my daughters graduation. Definitely will be back. Owners very... もっず芋る

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5぀星のうち5の評䟡

We had a fabulous experience at this property. From the moment we arrived, the staff were incredibly helpful and went above and beyond to make our stay enjoyable. Everything was taken care of with gen... もっず芋る

䌁業が回答したした

5぀星のうち2の評䟡

Rented a property in Plymouth which although generally clean had a drawer full of part used medicines, cupboard with part used food, dirty cookware and mould in the bathroom. The property was advertis... もっず芋る

䌁業が回答したした

5぀星のうち5の評䟡

We had a wonderful family stay at this lovely apartment! It was clean, spacious, and beautifully set up with everything we needed for a comfortable visit. The kids felt right at home, and we apprecia... もっず芋る

䌁業が回答したした

䌁業情報

  1. 貞し別荘

さたざたな倖郚゜ヌスから提䟛された情報

Let us help you increase your rental yield using short term property letting. Full Listing Management Cleaning, Key Management, and Guest Communication.


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4.2

ほが満足

TrustScore 5段階評䟡の4

1004件のレビュヌ

5぀星
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1぀星

最近のレビュヌ䟝頌の蚘録はありたせん

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4.2

すべおのレビュヌ

(1,004)

過去12か月のレビュヌ数: 109ä»¶

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Trustpilot に参加しおいる䌁業は、むンセンティブを提䟛したり、レビュヌを非衚瀺にするためにお金を払ったりするこずは蚱可されおいたせん。レビュヌはレビュアヌの個人的な意芋で、Trustpilot のものではありたせん。詳现はこちら

5぀星のうち5の評䟡

Just a short walk from the train


Just a short walk from the train station and the Railway Museum. Smooth check-in, friendly communication, and a comfortable stay. Highly recommend!

2025幎8月11日
自発的なレビュヌ
Pass The Property ロゎ

Pass The Property からの回答

Thank you so much for your wonderful feedback! We’re delighted you enjoyed the location, smooth check-in, and comfortable stay. We truly appreciate your recommendation!

5぀星のうち5の評䟡

Great location

Perfectly located in the centre of Bath, you are just steps away from all the main attractions. It’s very convenient for anyone wanting to explore the city with ease.

2025幎8月10日
自発的なレビュヌ
Pass The Property ロゎ

Pass The Property からの回答

Thank you for your lovely feedback! We’re so glad you enjoyed our central location in Bath and found it convenient for exploring the city’s main attractions.

5぀星のうち5の評䟡

Recently had the pleasure of staying at


Recently had the pleasure of staying at this property. As a recent visitor of London, will definitely be rebooking this gem!

Thank you so much, see you soon!

2025幎8月9日
自発的なレビュヌ
Pass The Property ロゎ

Pass The Property からの回答

Thank you for your wonderful feedback! We’re so happy you enjoyed your stay in London and look forward to welcoming you back when you rebook.

5぀星のうち5の評䟡

Great location for travelling around


Great location for travelling around London! Super spacious and so many amenities included. We’ve loved staying here and will definitely be back

2025幎8月8日
自発的なレビュヌ
Pass The Property ロゎ

Pass The Property からの回答

Thank you so much for your kind words! We’re delighted you enjoyed the location, space, and amenities. It was a pleasure hosting you, and we’d be happy to welcome you back anytime

5぀星のうち5の評䟡

We had a great stay in bath

We had a great stay in bath. Apartment was clean and comfortable with free parking. TV and Wifi, clean modern kitchen, 2 bathrooms, 10/15 mins walk to the centre. Communication was excellent with lovely staff.

2025幎8月9日
自発的なレビュヌ
Pass The Property ロゎ

Pass The Property からの回答

Thank you for your lovely feedback! We’re so pleased you enjoyed your stay in Bath and found the apartment clean, comfortable, and well-equipped. We’re glad the location and parking worked well for you, and we truly appreciate your kind words about our team’s communication. We’d be delighted to host you again anytime.

5぀星のうち1の評䟡

Pass on this property! Terrible!

Do not stay at this property or use this property management company!! The apartment is filthy. Looked like it hadn’t been cleaned in weeks. There was hair and toothpaste all over the bathroom floor. The balcony door looks like it’s been broken into and doesn’t fully lock. The stairwell is dark and the safety lights barely work, making it a dangerous for flights up. In addition, the hallways are cramped, and the walls are crumbling in the hallway. This apartment is tiny. There’s no smoke detector and the Wi-Fi didn’t work.

2025幎8月9日
自発的なレビュヌ
Pass The Property ロゎ

Pass The Property からの回答

Thank you for your kind words! We’re thrilled you’re excited about your stay and happy to hear our location and communication have made a great first impression. We’ll do our best to make the rest of your visit just as positive, and we look forward to hearing your full update after your stay

5぀星のうち5の評䟡

Absolutely fantastic accommodation

Absolutely fantastic accommodation, great location with shops nearby, all amenities provided, its a truly great stay.

2025幎8月8日
自発的なレビュヌ
Pass The Property ロゎ

Pass The Property からの回答

Thank you for your wonderful feedback! We’re so pleased you enjoyed the accommodation, location, and amenities. It was a pleasure hosting you, and we’d be delighted to welcome you back anytime.

5぀星のうち5の評䟡

Absolutely loved our stay

Absolutely loved our stay! The flat is incredibly spacious with a beautiful open layout and a modern touch — exactly as pictured, if not better. The host was super active, helpful, and very responsive throughout our stay, which made everything smooth and easy. Couldn’t fault a thing — highly recommend!

2025幎8月6日
自発的なレビュヌ
Pass The Property ロゎ

Pass The Property からの回答

Thank you so much for your glowing feedback! We’re thrilled you loved the flat’s space, style, and layout, and it’s wonderful to hear our communication helped make your stay smooth and enjoyable. We truly appreciate your recommendation and would be delighted to host you again anytime

5぀星のうち5の評䟡

Lovely trip

Lovely trip. Plenty of bedrooms, comfy beds. Good location if you have a car or bike. Parking in drive.

2025幎8月4日
自発的なレビュヌ
Pass The Property ロゎ

Pass The Property からの回答

Thank you for your kind feedback! We’re glad you found the beds comfortable and the location convenient, and that the parking worked well for you. We’d be happy to host you again anytime.

5぀星のうち5の評䟡

I had an excellent experience with Pass


I had an excellent experience with Pass The Property! From the beginning, communication was clear, helpful, and professional. The apartment was exactly as described: clean, well-organized, comfortable, and in a great location.

The team was very accommodating and even allowed an early check-in, which made a big difference upon arrival. I felt truly welcomed throughout the stay.

I’d definitely recommend them and would book again in the future. Thank you so much for everything!

2025幎8月4日
自発的なレビュヌ
Pass The Property ロゎ

Pass The Property からの回答

Thank you so much for your kind words! We're thrilled to hear you had an excellent experience with us and that the apartment met your expectations. It’s great to know our team’s communication and flexibility made a difference, and we’re so glad you felt welcomed during your stay.

We truly appreciate your recommendation and would love to host you again in the future. Thanks again for choosing Pass The Property!

5぀星のうち1の評䟡

Embarassing and frustrating experience

We booked this property for a group of over 15 guests, and it was frankly embarrassing to host family and friends in such poor and misrepresented accommodation. The issues we encountered were severe and numerous:
- On arrival, there were several large bags of rubbish and waste in the front garden, which was very off-putting.
- The property was dirty, with filthy carpets.
- There was no vacuum cleaner in the property, and only one additional black bin bag. We had to buy our own for the stay.
- Mattresses in several rooms were worn flat, resulting in back pain for guests.
- Peeling paint in the bedrooms; dining chairs unstable and broken.
- No hand wash in any bathroom. We had to buy our own for the stay.
- The upstairs washing machine was completely non-functional.
- The front door was misaligned, requiring significant force and making loud noises when opening or closing.
- The bedding cupboard was filled with junk, including a broken chair, and spare bedding was dirty and disorganised.
- On one of the days, builders were working in the back garden, meaning the patio was off-limits. Due to their presence, we couldn’t even open the blinds or patio doors, which severely impacted privacy and comfort.
- The listing said that Wifi was available, but it did not work at all.
To make matters worse, I had agreed with the host to discuss these issues in person at checkout, and waited an additional 15 minutes beyond our check-out time to do so. The host did not show up, and no communication was received. This failure to follow through further reflects the host’s lack of care and poor management of the property.

2025幎7月31日
自発的なレビュヌ
Pass The Property ロゎ

Pass The Property からの回答

Thank you for your feedback. We're very sorry to hear the property didn’t meet expectations and understand how frustrating that must have been. While many of the issues weren’t reported during your stay, we’ve taken your comments seriously and have addressed several of the concerns raised.

We also apologise for the missed meeting at checkout and any inconvenience this caused. Your feedback is appreciated and will help us improve both the property and our service moving forward.

5぀星のうち5の評䟡

Great stay and great accommodations

Great stay and great accommodations
Highly recommend!

2025幎7月31日
自発的なレビュヌ
Pass The Property ロゎ

Pass The Property からの回答

Thank you so much for your kind words! We're thrilled to hear you had a great stay and enjoyed the accommodations. We really appreciate the recommendation and would love to host you again in the future!

5぀星のうち5の評䟡

Properties are great

We have stayed in few of there properties around Wakefield over the last few months and they have been good.
They have been clean,
all the things you need in the property
And perfectly located and will continue to stay in there properties when available

2025幎7月21日
自発的なレビュヌ
Pass The Property ロゎ

Pass The Property からの回答

Thank you for your continued support! We're so pleased to hear you've enjoyed staying in our properties around Wakefield. It's great to know they've been clean, well-equipped, and conveniently located. We truly appreciate your loyalty and look forward to welcoming you again whenever we're available!

5぀星のうち2の評䟡

Disappointing

We stayed at Underhill cottages in Mells, Frome. It looked lovely on the photos - lots of cushions and nice wallpaper and the location was good. In reality, there were several issues. A very badly equipped kitchen, a leaky tap, no outside furniture, a broken bathroom door, a broken clothes dryer. Worse, there were sharp screws on the bed where both my daughter and I cut ourselves and the hot water ran out on three days. It said it slept 14 and we were a party of 10. I asked for a partial refund and it was refused. Also, BEWARE of 5 star reviews. When I requested an early check-in they said it would cost £25 unless I wrote them two five star reviews in advance BEFORE my stay. I refused and said this was dishonest. The house itself was nice but these were more than snagging issues. A shame it isn’t better managed. The internet was also absolutely terrible but this may be a local issue. We couldn’t even watch TV.

2025幎7月19日
自発的なレビュヌ
Pass The Property ロゎ

Pass The Property からの回答

Thank you for your feedback. We're sorry to hear that your stay didn’t meet expectations and that you encountered several maintenance and comfort-related issues. We’ve reviewed these with our team, and can confirm that the hot water issue was resolved during your stay. All photos sent were assessed and reflected general wear and tear, but we are taking steps to improve where needed.

Most importantly, we sincerely apologise for what happened to your daughter. Guest safety is a top priority, and we are taking this matter seriously to ensure it does not happen again.

Regarding the internet, we understand it can be frustrating and are exploring options to improve connectivity in this rural location.

We appreciate your comments and are using them to improve both the property and our service.

5぀星のうち1の評䟡

Be wary and its all about money no simple assistance

They were an added layer after booking on Booking.com; lucky if you get a friendly person, most are arrogant. When simply asking to drop off my bags early and to use the bathroom for medical reasons for my mother, the question was ignored. Then I recived a response, sure at £25 per hour for an early check-in, which is crazy, then after requesting this multiple times to get an answer over the weeks. There was a response if you leave us a 5-star review, and we can do that, which I did and since removed it as explained above.

2025幎7月27日
自発的なレビュヌ
Pass The Property ロゎ

Pass The Property からの回答

Thank you for your feedback. We’re sorry to hear that your experience with our communication and early check-in process didn’t meet expectations. We understand how important flexibility can be, especially in cases involving medical needs, and we apologise if your request was not handled with the care and clarity it deserved.

We’d also like to clarify that reviews should always reflect a guest’s genuine experience. We do not require or expect guests to leave a review in exchange for services, and we’re looking into this matter internally to ensure all communication remains professional and appropriate.

Your comments are appreciated and will help us improve our service moving forward.

5぀星のうち5の評䟡

Nice house, good service!

2025幎7月28日
自発的なレビュヌ
Pass The Property ロゎ

Pass The Property からの回答

Thank you for the kind words! We're glad you enjoyed the house and our service. We'd love to welcome you back anytime!

5぀星のうち5の評䟡

Great property for our large family


Great property for our large family holiday, location good and facilities excellent including the pool.

2025幎7月21日
自発的なレビュヌ
Pass The Property ロゎ

Pass The Property からの回答

Thank you so much for your kind words! We're really glad the property worked well for your family holiday and that you enjoyed the location and facilities—especially the pool. We’d be happy to welcome you back anytime!

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