Sara & Craig have been so helpful over the past few weeks dealing with my fleet renewal going above and beyond. its been an absolute pleasure to deal with both of the them
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
I’m an existing customer of Radius however when Sam contacted me regarding my fleet insurance needs he was fantastic. He guided me through the whole process effortlessly and we arrived at the right... もっと見る
i felt the process hard work, very poor communication. Chasing for paperwork and no apologies for delay. Not replying to emails or returning my calls.
Excellent service received from the agent. I was able to contact him directly for updates and amendments and received prompt, detailed responses to all my questions. I would highly recommend this agen... もっと見る
企業情報
当該企業による記述
Fast-growing UK business insurance broker | National specialists in business vehicles & fleets
連絡先
Radius Campus, Emperor Way, CW1 6BD, Crewe, 英国
- info@radiuspaymentsolutions.com
- www.radiusinsurancesolutions.com
4.6
優良
204件のレビュー
ネガティブなレビューの 66％に回答しています
通常2週間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
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I would not recommend radius Insurance corrupt insurance company
Lying too much about every single thing
Ripping off Poor people
Once they find out that you don’t speak English then they will try everything on you
The rudest stuff ever seen in my life very unhelpful stuff not fit for the job
If you don’t believe me, try them
Then you will know what I was talking about
If you had accident, they will not cover you. They will make you to pay for even if is not your fault. You have to pay for your access. They will say we will pay you back. You will never see the money in your life. What the point of paying them for Insurance.
If you have to repair your own car
Even if it’s not you fault
Drive without Insurance but don’t buy from them waste of time waste of money and my point of view this company should be seize or someone should take a legal action against this company because it’s not fair on people the way they treat them there should be someone above them to teach them
That’s not legal the way they’re treating their clients there is a head office of insurance company. They should take legal action against this company. The stuff are sleeping in the office when you call them they’re half of sleep dude , I never experienced such a thing
2023年12月14日
自発的なレビュー
Radius Insurance Solutions からの回答
We are disappointed to receive this review as we pride ourselves on the customer service provided to all our valued clients. From reviewing your file and the points you have raised your concerns do surround the claims handling on your policy. Its important for us to clarify that as your broker we are not directly responsible for the claims handling of any incidents or indeed decisions made as these rest with the insurance company or party handling the claim. We are however more than happy to support any client and liaise with the designated Claims Department (I can see we’ve already passed on your complaint to the party involved). I genuinely hope this reassures you of our service but please do not hesitate to contact our offer either by calling 0113 259 6689 or indeed emailing us at insservice.leeds@radius.com and we will be more than happy to answer any further questions or concerns that you have.
Gill (Gillian Krywycz) extremely helpful and professional !
Gill (Gillian Krywycz) was extremely helpful when she brokered an insurance for me at the very beginning of last month, April 2024. The simple fact that she was really keen on explaining the plus and minus of each option of the insurance, and not focused on the aspect of "do you have your card handy", made me feel very confident and finalised the insurance with her help.
Again many thanks Gill and soon will get in contact for another insurance for a different car.
2024年4月4日
自発的なレビュー
Radius Insurance Solutions からの回答
Many thanks for taking the time to provide your 5 star review. We are very proud of the service we provide here at Radius Insurance Solutions and it’s always especially pleasing to receive such positive feedback. Rest assured your comments will be relayed back to Gillian.
Radius Insurance Solutions からの回答
Many thanks for taking the time to provide your review, it is really appreciated.
From Milestone to now Radius
We've been with Milestone for many years and they've always gone above and beyond to help and assist me with my taxi insurance. Especially this year Caroline was extremely helpful in sorting it all for me . customer service has been 5 star
2024年5月1日
自発的なレビュー
Radius Insurance Solutions からの回答
Thank you for taking the time to provide your 5 star review. We are very proud of the service we provide here at Radius Insurance Solutions and it’s always especially pleasing to receive such positive feedback. Rest assured your comments will be relayed back to Caroline.
WORNING this company is set out to rip-off customers
WORNING this company is set out to rip-off customers by adding as many fees as possible. if you try to move your insurance change details or simply cancel they will force you to pay huge amounts of money. I have tried to get in touch with them for 4 consecutive days never answered or called back. I have managed to get a different phone from the claim department it was a different company, and this was the only way to reach them. I AM NOT RECOMMENDING THIS COMPANY
2024年4月24日
自発的なレビュー
Radius Insurance Solutions からの回答
We are very sorry to receive details of your review. Unfortunately we’ve been unable to trace your records and would therefore ask you to contact us at: insleeds@radius.com or call 0113 259 6689 to enable us to look into your concerns and undertake a thorough review of your case.
Radius Insurance Brilliant Service & Competitive Pricing
I called Radius Insurance today & from the moment I spoke to the new sales advisor Sophie about an insurance quotation for my Private Hire Vehicle, Sophie was very clear, precise, professional & efficient. I called back later to accept the quotation as it was far better than my current insurance provider (8% cheaper) for a policy which is virtually identical. This process was super fast, despite the fact that I asked questions & Sophie gave very precise information about every aspect of the policy. I would recommend Radius Insurance to anyone who needs car insurance, especially Private Hire Insurance or Taxi Insurance.
2024年3月27日
自発的なレビュー
Radius Insurance Solutions からの回答
Thank you for taking the time to provide your 5 star review. We are very proud of the service we provide here at Radius Insurance Solutions and it’s always especially pleasing to receive such positive feedback. Rest assured your comments will be relayed back to Sophie.
I got a great quote for my renewal and…
I got a great quote for my renewal and that was followed up by a speedy and efficient service. I would highly recommend.
2024年3月25日
自発的なレビュー
Radius Insurance Solutions からの回答
Thank you for taking the time to provide your 5 star review.
Taxi insurance
Very helpful quick and easy I'll recommend the company to other people
2024年3月19日
自発的なレビュー
Radius Insurance Solutions からの回答
Thank you for your 5 star review. We are really proud of the service we provide here at Radius Insurance Solutions and really do appreciate it when our clients take the time to provide a review.
Milestone, now Radius
Having used Milestone Insurance for a number of years I would have said they were excellent, unfortunately, since being taken over by Radius the customer service has slipped, in particular when trying to contact by phone.
However, I was contacted by 'Jennifer Swan' about renewing my insurance who was amazing.
Clear, precise, informative and diligent, made renewing a dream. I have passed her details to a colleague of mine, who had a difficult time with Radius, in order to make thing easier next time.
Jennifer Swan 5*
Radius (Generous) 4*- need to improve to 'Jennifer' level of service
2024年3月15日
自発的なレビュー
Radius Insurance Solutions からの回答
Thank you for taking the time to provide your review and rest assured your positive comments will be relayed back to Jennifer. We are sorry to hear your feedback, in particular when trying to reach us by phone and rest assured this is something we are looking at with our phone system suppliers and are confident these matters are now resolved. However please do let us know if you continue to experience any difficulties either by email at insservice.leeds@radius.com or calling 0113 2582219.
Sold me taxi insurance
Sold me taxi insurance , I sent all my details including claims. Sent me documents to then 7 days later say the broker is cancelling due to undisclosed claims. I have the email proof that these were sent. I've asked for all my money back and now seeking legal advice. Miss selling insurance and keeping people's money. AVOID!
2024年3月15日
自発的なレビュー
Radius Insurance Solutions からの回答
We are very sorry and disappointed to receive this review as we pride ourselves on the customer service provided to all our valued clients. Following a review of your file I can see that we have been actively speaking to yourself on your concerns and as a priority we have now resolved this matter to your satisfaction. If you would like to discuss this matter further, please do not hesitate to contact us on 0113 258 2219.
Great service…
I got a great quote for my renewal and that was followed up by a speedy and efficient service. I would highly recommend.
2024年2月22日
自発的なレビュー
Radius Insurance Solutions からの回答
Many thanks for taking the time to provide your review, it is really appreciated. We are very proud of the service we provide here at Radius Insurance Solutions and it’s always pleasing to receive such feedback.
Very good customer service they called…
Very good customer service they called me to renew my insurance
2024年2月22日
自発的なレビュー
Radius Insurance Solutions からの回答
Thank you for your 5 star review. We are really proud of the service we provide here at Radius Insurance Solutions and really do appreciate it when our clients take the time to provide a review.
I was really upset…
I was really upset when I come on the phone due to the company, not answering the phone. I was very frustrated till I spoke to Jennifer and explained myself why I wasn’t happy but she was really professional. Done with the situation very professional She’s such a nice person just want to say thank you so much for helping me out
2024年2月20日
自発的なレビュー
Radius Insurance Solutions からの回答
Thank you for taking the time to provide your 5 star review. We are very proud of the service we provide here at Radius Insurance Solutions and it’s always especially pleasing to receive such positive feedback. Rest assured your comments will be relayed back to Jennifer.
Great service
Great service, everything was explained and the best price that suited me
2024年2月15日
自発的なレビュー
Radius Insurance Solutions からの回答
Thank you for taking the time to provide your 5 star review.
Wonderful experience As Always Jennifer…
Wonderful experience As Always Jennifer was very helpful best Regards
2024年2月1日
自発的なレビュー
Radius Insurance Solutions からの回答
Thank you for taking the time to provide your 5 star review. We are very proud of the service we provide here at Radius Insurance Solutions and it’s always especially pleasing to receive such positive feedback. Rest assured your comments will be relayed back to Jennifer.
The person was clear concise and…
The person was clear concise and professional throughout the phonecall.
2024年1月31日
自発的なレビュー
Radius Insurance Solutions からの回答
Many thanks for taking the time to provide your review, it is really appreciated. We are very proud of the service we provide here at Radius Insurance Solutions and it’s always pleasing to receive such feedback.
Radius Insurance Solutions からの回答
Thank you for taking the time to provide your 5 star Trustpilot review.
Very professional
Jennifer was so helpful from explaining things to her professional dealings with my quote so valuable in these times. Thank You.
2024年1月30日
自発的なレビュー
Radius Insurance Solutions からの回答
Thank you for taking the time to provide your 5 star review. We are very proud of the service we provide here at Radius Insurance Solutions and it’s always especially pleasing to receive such positive feedback. Rest assured your comments will be relayed back to Jennifer.
Radius Insurance Solutions からの回答
Thank you for taking the time to provide your 5 star Trustpilot review.
I took out insurance with these guys…
I took out insurance with these guys under good faith. I answered all the questions i was asked to my best knowledge. I than receive a letter about a week later asking me to fork out an additional £800+ pounds because they said i had not disclosed two incidents (one my fault and the other not my fault). They made out as if i was lying and trying to make a fraudulent application. After reviewing the phone conversation, it turned out to be a complete lie. I did disclose the correct information, which i was asked. Avoid this company like the plague. These are one of those companies that are trying to make money any which way possible, instead of actually being professional and providing a professional service.
2024年1月25日
自発的なレビュー
Radius Insurance Solutions からの回答
We are disappointed to read your review and do feel it’s important to point out some unfortunate inaccuracies surrounding your comments. We are very proud of the service provided here at Radius Insurance Solutions and our advisers follow a very thorough and compliant process – completing all aspects of your new policy arrangements. In line with all policies it is vital that clients provide a fair representation of the risk details. Upon investigation it was highlighted that there was an anomaly with your claims history and further investigation highlighted that the correct information was not disclosed by yourself, which unfortunately resulted in an additional premium from your insurer. It is important to clarify the figure mentioned is not due to our charge as a broker, the additional premium was calculated directly by your insurer for the correction in your claims history, which we have no control over. I genuinely hope this reassures you of our service but please do not hesitate to contact our office either by calling 0113 259 6689 or indeed emailing us at insservice.leeds@radius.com and we will be more than happy to answer any further questions or concerns that you have and indeed provide a copy of the call recordings.
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