Robert Gatward Jewellers レビュー 

Fast delivery and prompt response to emails.

Dan and Paul were both exceptional. I purchased a Rolex OP for my wife's upcoming birthday which is her first Rolex. They made her feel as if she was the most important customer whilst we were there.
Great Service. please pass on my thanks to them..

We had a delightful visit to the Windsor store a few days ago and have to say what a pleasure it was dealing with both Leon and Dan. They were both knowledgeable, friendly and very helpful with our purchase. Would definitely recommend them to anyone looking to purchase a beautiful Rolex. Had a complimentary glass of champagne as well which went down well! Will send you pics of the new baby soon.

PS hope you enjoyed the doughnuts! Tracy & Dan

At the Ipswich branch of Robert Gatward all of the staff are very friendly, happy, knowledgeable and not at all pushy. Archie deserves a special mention. They help you discover the right time-piece in no hurry. They have been equally helpful over the phone or on emails. If ordering online the items arrive to your home, very well packaged the next day by Royal Mail special delivery. Excellent company all round!!!

Very helpful and attentive staff. A very efficiently run store..

Robert Gatward offer premium brands , their staff are very knowledgable , helpful and friendly. Paul in the Windsor branch was great, I was after a Rolex and he set my expectations clearly without making any promises about delivery dates (as we all know Rolex watches are not the easiest to purchase!). Thoroughly recommend RG, my own experience relates to watch purchases but I am sure the service you will receive for other jewellery items will be the same.

After another visit to Robert Gatward in Ipswich. I would like to thank Lee, Archie and the team for another wonderful experience on purchasing another time piece to add to my growing collection. It's always a very pleasurably & enjoyable event, which i highly recommend. Thanks again, I'll be back.

Happiest of happy customers, don't think I need to really say more. Delivered as promised with great customer service all the way

Excellent experience at the Windsor store, all the staff were very welcoming and extremely pleasant. I would particularly like to thank Blagica who was exceptional in her customer services and helped me in purchasing my first Rolex.
Thank you everyone, you made my dream come true.

Called up twice. Heard the sounds of the shop then they hung up. Both times.

First time dealing with Robert Gatward and had a great experience from the helpful staff member Kelly to the little touches like sweets in the delivery box. Also love the watch (Grand Seiko GMT) thanks again. Will definitely be dealing with for my next watch purchase. Thanks Nev

The customer service was exceptional. Kelly was very helpful from thre start. They delivered the ring very quickly as I was worried I would not get it in time for our anniversary. The ring had to be resized larger by half a size which they did free of charge. I was hesitant buying a ring online but I needn't have worried. Thank you Kelly you were brilliant.

Visited the store yesterday to try on a Grand seiko I had been eyeing up for a while. The team were very friendly and had a good sense of humour. Needless to say they offered me a great deal, and I walked out a very happy customer with a shiny new Grand Seiko on my wrist. Would recommend to anyone. Thanks again!

I would like to thank Kelly from Robert Gatward jewellers.Today I recieved my item I found.ordered and paid for on line via their website.no issues straight forward excellent first class service from start to finish. Beautifully packaged .and super fast delivery as promised.I am absolutely over the moon ,with my TrollBead fantasy dancing fairy. Its so unique.thank you so much.I would highly reccommend this Jewellers.

It really was a Good Friday! I made an appointment to take my mum to register her interest in a Rolex. Dan was extremely knowledgeable and helpful. My dad came along also to register his interest in his next watch . We were given glasses of champagne whilst mum and dad tried on their next dream watches. I had registered my interest on the lady datejust 31 mother of pearl face with diamonds last year. Dan brings out the watch to try on and I realise it is the exact watch I had been registered for. When I had it on my parents turned around and said you best keep it on as it is yours! What a massive suprise! Thank you to Dan for helping my parents execute the most amazing suprise and for adjusting the size of my original Rolex so my mum can wear it whilst she waits for her next watch to become available. A day I won’t forget for a long time. Thank you!

Got a great deal on the website for a Trollbeads gold charm, and used click and collect to get the item delivered to the Ipswich store. It was dispatched quickly, with excellent customer service from the point of purchase to collection at the store. The charm is perfect.

I visited Robert Gatward Ipswich on 01/02/2025 for a pre arranged meeting with Archie Nicoll.
We had been communicating on telephone and via email prior to my appointment.
On my arrival I was greeted by a very polite young lady who asked if I was just popping in browse or if I had an appointment. I told her that I had an appointment and she then kindly escorted me through to the Rolex showroom where she asked me if I would like a drink and and offered me a seat while she informed Archie of my arrival. Within a few minutes Archie joined me to discuss my requirements and to register my interest in purchasing a new Rolex watch.
The whole experience was a delight.
The showroom was exceptionally well presented and a credit to the Rolex Brand.
Archies' knowledge and professionalism was very impressive indeed. He kindly showed me three Rolex models which were in stock and explained, and demonstrated, the functions and settings etc of the Rolex Sky-Dweller to me, which is an art on its own. I have no doubt he can solve a Rubik's Cube in under a minute, with his eyes closed!
I had previously dealt with another Rolex AD, who were most unhelpful to say the least.
Robert Gatward however provided me with the friendly, personal and professional service expected from an Authorised Rolex Dealer.
After our meeting I visited the other Robert Gatward showroom (just across the street) to see if they could help in repairing my wife's Links of London bracelet. The staff were extremely helpful and polite and were delighted to offer a re-string service for a very reasonable price.
Thank you Robert Gatward. 10/10

Best price I could find on line. Item arrived safely within 24 hours of placing my order. Fantastic service (and the sweets were a nice touch!).

Great communication and service from start to finish, really felt they cared and extremely happy with the product.

Fantastic watch at a great price.
Packaging and service was top notch.
Warranty card arrived shortly after, as promised on paperwork in original shipment, and was correctly activated and easy to add to my Longines account.