Robert Gatward Jewellers レビュー 

I wanted a Rolex Submariner date in black to replace a watch my father was given as a leaving gift in 1970 in Kuwait when working there. When my father passed away he left his Rolex to me but I left it with my mother as that felt the right thing to do at the time.
When my mother passed away it was down to me to go through her possessions and sort out her estate but Dad’s Rolex was nowhere to be found, I think my estranged sister had something to do with the disappearance but she passed away before my mother so I will never know for sure.
So I wanted the watch as a replacement and something I would bequeath to my son in both our memories. I originally went to Robert Gatward Ipswich on the 3rd July 2020 this being the 20th anniversary of my father’s death, I was interviewed and accepted to go on the waiting list but no notion of waiting time was given.
As there was no time scale given I offered my son the chance to spend up to a set amount on a watch that would remind him of me in years to come. A second waiting list was joined and in March 2024 the alternative watch from a different dealer became available, a Patek Phillipe Nautilus, and as nothing had been heard from Robert Gatward Ipswich I have cancelled the Rolex interest and we will pick up my son’s new watch this weekend.
When I spoke to the dealers today and told them I wanted to cancel my place on their list they just responded with “OK” showing no interest as to why.
Nearly four years waiting for a Submariner and still no availability, who do they think they are kidding.

I cannot emphasise enough how incredible our experience was with Robert Gatward from the warm hospitality extended by every staff member to the exceptional assistance provided by Duncan, our journey to find the perfect ring and orchestrate the proposal was nothing short of extraordinary. Each encounter radiated love, care, and thoughtfulness, leaving an indelible mark on both myself and my Husband to be. This unforgettable experience will forever hold a special place in our hearts. Thank you, Robert Gatward for making our engagement journey truly magical. In addition to their exceptional service, Duncan consistently went above and beyond all duties. Duncan's dedication and expertise in helping us select the perfect ring surpassed all expectations, ensuring every detail was just right for our special moment. The team’s commitment to creating an unforgettable experience exemplifies their unparalleled dedication to their customers. Thank you again for your unwavering commitment to excellence.

I Have had the pleasure of purchasing some items from Robert Gatward over the past year, on each occasion Leon Chiobvu has been fantastic and true to his word on delivering not only my Wishlist of items but delivering a first class service. Its been a pleasure in dealing with him and you always receive a warm welcome from him.

Would highly recommend the company and Leons fantastic knowledge and service.

Kindest regards

Just wanted to say thank you so much for my watch again and Lee’s absolutely amazing service, patience and kindness. You really made us feel really welcomed it’s really hard to feel how we felt nowadays with retail unfortunately. He is so professional and kind.

I had a great experience at Robert Gatward (Ipswich) today, buying a watch for my wife as a gift. Thanks to Summer for making the process of choosing and buying as smooth and un-pressured as possible, and thanks to Duncan for gift-wrapping the box so that I could present it to my wife in Christchurch Park straight away. Really impressed and would definitely recommend.

Ordered watch online. They honoured previous sale price. Delivered next day. Added some sweets into the box. Nice touch. Great service !!!!!!

I bought a lovely Longines watch on Robert Gatward website. It was sent to me impeccably packed by Kelly,and arrived precisely on the day that I asked for. Brilliant service, the watch is beautiful, and the price is very good.

Thank you so much! I dont live in Abingdon, but I will definitely check your website again in the future!

Excellent service from Lee at RGJ Ipswich once again. Purchased a watch for my youngest son’s 18th birthday. Very professional and attentive from start to finish, whilst my son tried on a variety of watches before deciding on his Breitling Avenger. Sure I’ll be returning in the New Year for another Rolex.

Darrell

Always a pleasure to visit Robert Gatward in Windsor.
Kevin and the whole team in store are always very welcoming and provide great personal service. You can see the team are passionate about what they do, always happy to answer any questions and share the knowledge they have.

I have just received a beautiful Pearl pendant which I am very happy with. Communication from the jeweller was excellent. Dispatch and packaging very good. The sweeties in the box were a cute touch. Thank you.

Kelly from this company has outstanding customer service skills. She really has restored my faith in British customer service. Nothing was too much trouble. Thrilled with my new piece and had it a great price too.
Definitely recommend.

Excellent all round, got a beautiful quality watch in the sale and delivery was next day, Thank you.

My husband bought me a necklace online, It came with a nice packaging and gift wrap.
I love it!!!
Thanks a lot

We had a great experience at Robert Gatward in Windsor and had the best service from Leon. He is personable and ultimately professional . Thank you.
Mr & Mrs H

My experience at RGJ Ipswich today was almost biblical. Having been a customer there for about 9 years, Duncan, the manager, blew my mind when he invited me to view, with the option to buy, something very special. (Matthew 22:14 springs to mind!) Every visit there has been special. Todays experience was exceptional. I am not a celeb’ or royalty, but it felt like I was treated like one today. I can’t thank them enough. No other jewellers that I have been to comes close. I wouldn’t buy from anywhere else.

I have gone through Robert Gatward Abingdon for a number of watches as well as my Wife's engagement + wedding rings and other jewellery and we both now would never shop anywhere else.

Edward and the team have always been very helpful & knowledgeable with great products in stock. It is great to have found a store where there is no pressure to buy anything whilst getting expert opinions.

I cannot recommend Robert Gatward enough if you are looking at a new Watch or Jewellery.

Amazing and friendly service from the whole team as always!

Welcomed by a polite blonde lady who's name I didn't catch and offered a drink when we arrived.
Stopped by to drop a watch off for servicing and have links added to another which went seamlessly.

I had the pleasure of dealing with Archie and Lee who were both happy to have a general chat about watches and a quick catch-up, nothing felt rushed which was nice.
I look forward to returning in the future.

Continue to be really pleased that this is my local family owned Jeweller. Having moved to the area a few years ago I’ve had the pleasure of dealing with Paul, Kevin, Charlotte and Jeanene - and the experience is night and day compared to my experiences elsewhere previously. From my first encounter with Paul to then shortly after picking up a special Rolex for my 40th from him and Kevin, to working with Charlotte to commission two custom pieces of jewellery for my wife to mark various milestones the experience has been friendly, attentive and at times surprising when they exceed expectations. The team have also sold me a nice (recently released) Tudor watch as well. My thanks to each and every one of them. Four great experiences over the past two years. Here’s to many more 👍🏻

Incredible experience with a Rolex AD that actually makes the time to understand the customer properly. Best Rolex AD that I have come across! This is a proud, family-run jewellers that understands how to make its customers feel welcome and valued. Congratulations (and thanks) not only to Lee but also to all the other staff in the Ipswich branch, each one of whom was a genuine pleasure to meet. Will be back for some jewellery soon!

I reached an important milestone in my career and had promised myself a Rolex to celebrate. I spoke to Leon who listened to what I wanted and found it for me (quicker than expected) and also offered a couple of different options just to be sure.

Couldn’t be happier with the watch and the whole experience. Thanks again