Robert Gatward Jewellers レビュー 

Purchased a beautiful Clogau ring at an excellent price. Very impressed with the fast delivery and the extra touch with packaging and presentation. Will be returning to this supplier.

Bought a Breitling watch online. Very smooth process. Kept informed with personalised emails at every step. Arrived on time and carefully packaged. Reasonably priced. I would definitely use Robert Gatward for future purchases and will recommend the company to friends.

I ordered a Longines VHP GMT online recently. Not only was the price highly competitive it was delivered to my home in secured packaging. I love my new watch and recommend Robert Gatward Jewellers as very caring and professional organisation.

I visited the Windsor branch. The staff was very welcoming and helpful. I was interested in a Rolex and spoke to Kevin Fuller who was very friendly and nice. He secured me an allocation not too long after.
Great experience overall and special thanks to Kevin for his superb service. He is a true professional.

Great service, and arrived quickly, beautifully packaged by Abi. Would definitely recommend.

I recently had an appointment with Lee at Robert Gatward.
Lee was extremely helpful and pleasant to deal with. I would highly recommend Robert Gatward jewellers.

Please could I ask that this review is passed on to Keith and Bridie Gill.

I visited your store in Windsor on Saturday the 29Th and was greeted by Kevin Fuller, I didn’t have an appointment and it was very close to closing time. I wanted to talk about acquiring a Rolex for my sons 21st Birthday which had just passed.

As a huge Rolex fan, I have experienced many Rolex stores. Usually if you make an unappointed visit to a store as a new customer the experience can be shocking bad.

I am a Franchise Director for a local business, it’s our stated policy to treat every visitor to ###### as a welcomed guest in our home... Every day. Every time. Without fail. No exceptions. This is something we live and breathe by and something I rarely experience outside of my businesses. I can confirm that Kevin delivers this exceptionally! He was welcoming, kind, friendly and included my whole family in the sales process. His knowledge and enthusiasm is also outstanding.

So, a huge thank you for an outstanding experience, you have a customer for life!
Best regards

We’d been out for a walk with our dog and were in need of a coffee. I remembered I needed some help with a Breitling Emergency; tapped on the front door that is security controlled and a middle aged guy that had clearly seen me prior to my tap reluctantly discontinued his chat with a fellow staff member and opened the door and ushered me in. Immediately I felt like I had been annoying in disrupting his conversation and his body language and manner told me that he wanted rid of me at his earliest opportunity. The chap dismissed my enquiry and sent me on my way. I was wearing a baseball cap, jeans, fleece and hiking shoes. I work in the city and there are myriad Rolex, Breitling dealers and I’ve never once experienced the breathtakingly rude and provincial attitude that I dealt with at Robert Gatward. They say that if you visit a good restaurant you extol the virtues of the place to 3 people, you visit a bad restaurant and tell 10 people. Nasty experience and I will avoid like the plague in future.

Ordered earrings on line and the whole process was excellent. Arrived securely by Royal Mail and the little sweets hidden within the packaging was a nice touch. Loved the earring too! I was a little dubious about ordering on line as opposed to going into shop but I needn’t have been and will shop this way with Robert Gatward again.

Visited Robert Gatward Windsor last weekend and it was a delightful experience.
Initially I went to register for a watch. I was introduced to Kevin and was amazed with his knowledge, professionalism, manners and friendliness.
I must say that whole store team was very kind and helpful. I was so impressed that I went back on Wednesday to buy a diamond necklace. As always, found their staff extremely supportive with vast knowledge of jewellery and diamonds.
Store team made the visit enjoyable and I would love to visit them again. Highly recommend Windsor Store 5⭐️s all the way.
Thanks
Mudasar

Many thanks to Lee for going above and beyond and making a birthday special. Great service and a pleasure to deal with. Very happy to recommend Lee and Robert Gatward Ipswich.

Excellent professional service and help in my new watch purchase, very knowledgeable staff
Will definitely be a long time returning customer of Robert Gatwards
Highly recommend and definitely will be recommending to my friends and family

Excellent service. The packaging of my Clogau Seraphina ring was one of the most secure parcels i have ever received from online shopping which included a lovely Thank you note inside.
Super fast delivery with great communication. I was very weary of ordering as I had not heard of Robert Gatward jewellers but I can honestly highly recommend them as I would definately buy from them again . Thank you

Recently purchased a Clogau gold ring for my wife. The item was in the sale and an excellent price. I emailed a query over sizing during the evening and had the response from Kelly first thing the following morning.

The item arrived the following day with no additional charge for postage.

Service was excellent and I noticed a pair of earrings that matched the ring. I purchased them too and they arrived the following day.

One minor suggestion. As Clogau gold is quite rare, coming from Wales, perhaps a note on its origins or a bespoke box would have been a nice touch.

That said I would thoroughly recommend this Company in terms of price, speed of response and speed of delivery. Excellent service!

Thanks for arranging everything Kelly.

We first visited Robert Gatward in December when choosing an anniversary gift for my wife. It was a special piece which we took our time reflecting on over several visits, and nothing was too much trouble. We were never rushed or pressured during our deliberations. Sanita assisted us with the purchase and couldn't have been nicer or more helpful. We ended up buying a low cost Tissot watch for our son too and received the same care and attention with choosing this.

I was also interested in a Rolex for myself and had the pleasure of dealing with the whole Rolex team at different times. After a few more visits in January I purchased a stunning watch. Special thanks to Eden and Kevin who secured me an allocation and resized it twice after purchase, but also Leon and Paul who are just as great to deal with.

CAN I ASK WHY WE HAVE NO REPLY TO THIS…
CAN I ASK WHY WE HAVE NO REPLY TO THIS REVIEW BUT YOU REPLY TO EVERYONE SAYING HOW GOOD YOU ARE…… 3RD TIME OF POSTING AND NO RESPONSE. SOME COMPANY!!!!

STILL EXPECTABLE IS IT KEITH AND BRIDIE GILL!!

After Spending over 45k on watched with…
KEITH AND BRIDIE GILL DO YOU KNOW HOW I WAS TREATED........

After Spending over 45k on watches with them, I was lied to by a member of staff (he has since been sacked)

I was told by two members of the Ipswich branch that they would sort the issues but may take time, shook my hand and looked me in the eye. That is good enough for me!!!

Six months past and still nothing from them so chased and was told nothing is in for me.

General manger of Robert Gatward rung me was hardly interested.

Popped into Ipswich to see Lee had a good chat, Saying he was meeting General Manager this week and would be in touch. I received said call saying i would no longer be welcome as a customer,Then emailed the GM who couldnt even be bothered to answer half my email just got THIS DECISION IS FINAL.

So being lied to and sacking a member of the staff because of the incident has been shoved under the carpet and i have been told they wont serve me again.

SHOCKING SHOCKING SHOCKING.

I wish i could speak to the owners of the company to see what they had to say about it..... As all over the website it is the customers will have great service from a family run business ETC
Date of experience: 03 January 2023

My wife and I have had the pleasure of shopping at Robert Gatward jewellers in Windsor. It was a cold wet January day and were treated to a wonderful welcome and hot and cold refreshments on entering the store. I had gone there to hopefully purchase a watch for my sons 40th birthday. Thankfully Mr Paul Smith managed to secure an exclusive piece for the occasion. The experience and warmth of all members of staff was terrific but a special shout out to Paul Smith for his help, support and knowledge of the timepieces that helped us make a wonderful choice that I am sure my son will treasure for many years to come.

I have now bought two watches from the Windsor branch and both times the customer service from the whole team has been excellent especially Paul who sold me the watches who has been very informative and helpful and Leon who we had a discussion about watches with who was also very helpful. I will definitely be buying from them again and would highly recommend them to anyone.

Attended the Thame store this afternoon and was greeted by Fiona. Customer service was exemplary, no hard sell, just plenty of options and a genuine desire to ensure we went away with exactly what we wanted. Thank you Fiona and thank you Robert Gatward. You truly are a gem in our small town.

Hi,
I would like to take this opportunity to share another excellent experience at Robert Gatward Jewellers Windsor Branch.
I went to the store to collect my 18ct signet ring and I was welcomed by Garry Reeves the Windsor Branch Manager.
He was very professional and offered me an excellent customer service.
I also asked him about Rolex watches.
He immediately asked me to sit down.
Mr Paul Smith from Rolex Department came and I asked him to see a specific Rolex model. He went above and beyond and explained to me the next steps on my second Rolex journey.
I managed to register my interest on this iconic piece.
Thank you Mr Garry, thank you Mr Paul for another excellent experience at Robert Gatward Jewellery in Windsor!

Emil Gheorghe