Ronbrooks レビュー 

Only just less then aweek after test drive,Got my Car jaecoo j7 phev Today (Sunday) in Mansfiled outlet.
Customer service And sales
John Cooney, Great man explain anything i need to know or get. Highly recommend this Gentleman assist you.

Amazing service from Salman, he knew his stuff and helped us to secure the new JAECOO, after my husband wrote of our Jeep.
We picked it up the following week.
Couldn’t recommend both Ron brooks and the JAECOO more. I forgive my husband for his mistake 😂
One very happy customer!
Please ask for Salman if you want the best service, he was on hand to make sure the whole process went smoothly,

Salman was great when I bought my car. Quick contact and really helpful with anything I had questions on/ needed.

Car serviced in good time, always a warm welcome from the team, nice coffee and a complimentary car wash… excellent 👍

very pleased with service. Steve knows all there is to know about the cars he sells - and he ensured that I was familiar with all the controls etc before I drove off! He even escourted me to the start of my route home - which was very important to me as I was in unfamiliar territory.

Aygo X-Trend Service & MOT, Car was ready before time returned washed and ready to go, Service from Collette was fantastic.

I bought my car (Suzuki S-Cross) in May 2025, while the experience was too bad.
Initially I trusted the salesperson that there was NO observable dents or scratches on my approve used car, as the salesperson didn't tell me anything about this and I assumed there should be no problem. But after careful checking the same day after driving back to my home, a dent (near the oil tank) has been found and I told the salesperson about this.
The salesperson told me to drive the car back for having a check to see if there is anything that could help. But, after the check, the salesperson told me that the dent was too "deep" enough that needs to "re-coat" the colour again if I really want to "remove" the dent. Under my understanding, that means the dent was not easy to be overlooked.
So, it is under my strong suspicion that the salesperson was either "performing unprofessional and very careless" or "cheating me intentionally".
So, DON'T TRUST RON BROOKS DERBY ANY MORE!

Great experience at Ron Brooks Leicester Salman was friendly, the process was smooth, and I got a great deal on my car. Highly recommend for anyone looking to buy a car without the hassle.

I have purchased multiple new cars from various brands over the years but I have no hesitation in saying that Ron Brooks Omoda team in Derby were a cut above. My husband and I were initially greeted by sales consultant Nick who made the entire process seamless and were made to feel super special. Manager Dave was again fantastic and explained everything thoroughly regarding finance options and like he said - you cannot beat 0%! Handover was perfect car spotless and have to say what a car! I would wholly recommend Ron Brooks Omoda Derby and the e5 is a superb car. Jim and Pat

Ron Brooks Mansfield needs to be more thoughtful about its older customers (60 and older) as many of the "baby boomer" generation now suffer from arthritis. My Toyota Rav 4 passed its MOT, but the certificate was stapled to lots of promotional material about Ron Brooks (BIN MATERIAL) and my invoice and then stapled 4 times in the middle of all the paperwork. The service manager even had the bare-faced cheek to plead for a perfect 10 score, with a in a review when he had been so utterly thoughtless. I have given him 6, as the service was not up to standard as Ron Brooks clearly do not think about their older customers. By the way the service on the car was good and I had an unexpected but very much appreciated valet of the car. However, the younger generation also needs to think about the frailties of we silver surfers!

I dealt with John the salesman who was easy going not pushy at all who gave me a fair price for my part exchange and went through the add ons I could purchase if wanted with no hard sell tactics 👍the day of exchange was smooth and easy and I was soon on my way. Unfortunately the car I purchased had a faulty switch so I could not scroll through the dash options 🙃 I phoned Ron Brooks to tell them about the issue and was told someone would get back to me I gave it a couple of days and phoned again the receptionist told me she had passed the message on I said well no one has contacted me and stated having purchased the car 2 weeks ago I would like it putting right! I still have not had a response 😕 unfortunately you do not know how good a dealership is until your hour of need.
Think twice before you choose where you purchase your next car from , it will not be Ron Brooks for me.
I have now got the repair done elsewhere.

I decided to change my car and decided on a Toyota. Ron Brooks Mansfield was our nearest dealer and had a car I liked the look of. On picking up the car we realised that the person we saw initially was no longer there and had not shared any information with the staff left to hand over my car to me. I have to give full credit to Shannon and manager Mark who had to pick this up and sort it out in terms of what was included etc. I did have an issue with my dash cams and service manager Jay has been excellent and sorted that out as well. So apart from the initial communication issue which was out of the control of the current team, the customer service has been excellent. Lovely showroom environment, clean facilites and the coffee is good as well. We have moved out of area now but if not, I would certainly go back for my next car.

Good s Vs from start to finish

I continue to receive a first class service from Ron Brooks Toyota at Mansfield, whether it's the sales department, servicing and general welcome from those on reception. I have been particularly well looked after by Steve Williams whose patience is to be commended. For this reason I have been a customer for a number of years and will continue visiting them. Thank you.

My wife and myself collected a new Suzuki Swift from the recently opened Ron Brooks, Leicester Dealership this morning. The whole experience from start to finish was an absolute delight allied to excellent and friendly attention to detail provided by all the staff with whom we have had dealings.
Based on our experience we are confident that the people of Leicestershire are going to be well looked after by Ron Brooks.

I recently visited Ron Brooks Toyota to get my Toyota C-HR serviced and for its MOT. I traveled all the way from Coventry because the local Toyota dealership couldn’t offer me an MOT appointment on short notice, while Ron Brooks was able to accommodate me promptly.

From the moment I arrived, the service was excellent. My service advisor, Adam, was extremely helpful and kept me informed throughout the process. The team delivered my car after the service within the promised timeframe, which I really appreciated.

The entire experience was smooth and efficient, and the extra effort they made to fit me in on short notice didn’t go unnoticed. I would definitely recommend Ron Brooks Toyota for their professionalism, reliable service and customer care. It was well worth the trip!

Got my new Omoda Noble from Ron Brooks Derby today what a great company to deal with.
They offer a first class service and make buying a car a pleasure they are a company with family values and give you as a customer a great service.

Ron Brooks Ilkeston provided me with five star customer service. They were friendly, easy to deal with, emailed and phoned when asked, polite and super helpful. I would 100% recommend them and specifically Matthew in sales as really wonderful in terms of customer care.

Really gr6eat experience at Ron Brooks Mansfield, gthe entire team are friendly and welcoming in to the showroom and was even offered a hot chocolate whilst we wait for a salesman! Steve was great and understood our needs and thoroughly went through everything which made the purchase even more relaxing and satisfying. Great friendly customer service which was equally matched by the after sales service we received all week after receiving the car. Really pleased with the purchase and everything is explained on the Toyota app which makes understand the car and its hybrid performance even clearer. Thanks Toyota and especially to Steve who made our journey with Toyota a pleasurable one. Loving our new car, Nikki & Rekha

This review relates to Ron Brooks Derby. John Lord and everybody we came across when we visited the showroom were fantastic. Very welcoming, no sales pressure and I was given time to think about my purchase. They helped me purchase the best car to suit my needs and not just sell me a car. The after sales service has been top notch too. I would have no hesitation in recommending anybody to the Derby branch.