Ronbrooks レビュー 

Ron Brooks more like robbing crooks! Had several issues with this place, do not recommend this to anyone they sell unsafe and dangerous cars.

4 reasons why i wouldn't bother with them.

1. Lack of Communication and Poor Service
I made several attempts to facilitate the sale after confirming my interest in the vehicle. Despite being promised a payment link, I had to chase Chris on three separate occasions, only receiving the link the day before delivery, which turned out to only allow bank transfers, even though I was told I could make a card payment.

2.Incorrect and Inaccurate Documentation
When I finally received the paperwork, it contained glaring errors:

My name was spelt incorrectly, despite previous communication via email.
My email address was incorrect, even though it was used for earlier correspondence.
The forms had conflicting information regarding the terms of sale, particularly the return policy (7 days vs. 14 days), and the information contradicted what was told to me by the sales agent.
Discrepancies in Terms and Conditions
The distance selling form was in direct contrast with what your sales advisor communicated to me, particularly concerning the return of the vehicle if there were any issues. The sales advisor assured me that I could return the car without cost if there were problems, yet the terms and conditions state otherwise. This inconsistency is unacceptable and misleading.

3.Unacceptable Condition of the Delivered Vehicle
Upon receiving the car, I was shocked by its condition:

No dust caps on 3 of the 4 wheels.
Low battery in the key
chipped windscreen
A large scratch on the side and the bumper.
Multiple blemishes on the door handle, mirror, and boot.
Chips on the windscreen.
Dirty old car mats
Door trim fabric loose
Most alarmingly, the front tires were below the legal limit, making the car unsafe to drive. This is a serious safety violation, especially considering the car was delivered from 137 miles away.
When I contacted your dealership to report these issues, Chris Jackson confirmed that the scratches were not inspected and claimed the tires were checked and safe. However, the vehicle's MOT history clearly indicated that the tires would need replacing soon and the car had been driven over 2,000 miles since that MOT. This blatant disregard for safety is extremely concerning.

4.Poor Follow-Up and Refund Process
After requesting the car be collected immediately, I had to repeatedly chase your team to arrange the collection. Even after the car was collected, I had to make numerous follow-up calls to initiate the refund process. I was assured by the manager Kevin the refund had taken place even though it hadn't. They lie about refunds, I was told they contacted my bank as my bank whom declined the refund, I work in finance and basic GDPR validates this is a lie and untrue, you can't speak to my bank about my account, my bank validated there was an issue on the sending side.

You didn't even have the decency to apologise which is the biggest shocking thing. I will not respond to your generic request to send an email, like you have on other bad reviews. I emailed suzuki about my experience with you. If you did want to apologise you have all my information and you can contact me.

Ron brooks is terrible!

ave used this garage for the first time today for a service and warranty as it is convenient to my work compared to where I travel from.

From entering the showroom, to the booking in and collection the service has been brill. The dealership is bright and vibrant like most dealerships, but extra marks for the super shiny and brill floors (attention to detail and credit to whoever does the cleaning here).
Amy looked after me on this occasion taking details and sorting a courtesy car out quickly. I was contacted when my vehicle was ready and although my vehicle needs to go back, Amy was very apologetic and ensure was booked in for follow up works.
There was no hard sell at any point on extra services ect just simple straight great service. This is a refreshing change.
Given its the first time I've used here I'm very impressed by all services and been that impressed I will probably end up having my other Toyota serviced here when due, even though not local to where I live.
Thank You Amy and Ron Brooks, your service has been great and I have every confidence you will sort my warranty repair out on return visit

I bought a car from Ron Brooks in Derby, John Lord was friendly and professional, answered all my questions and the whole process went very smoothly. Very happy with my new car and the service provided.

What a fantastic experience we have had, just bought a car for my son, and John Cooney from the Ron Brooks Suzuki was amazing! thank you so much.

Great experience from start to finish.
Had an excellent experience at Ron Brooks Mansfield. Was greeted with a smile, which is always a bonus!
Explained what I was looking for to the receptionist, then she went to fetch Steve. Cannot fault the service I received from Steve, nothing was too much trouble. He made me feel comfortable and confident that I was making the right decision. He answered all of my questions (there was a lot). Handover of my new vehicle went smoothly and I could not be happier with my new car. Would definitely recommend.

Brought a car from Ron Brooks Mansfield. Never again. They're not really interested, they're more interested in getting good reviews. So much for having a car vehicle check before you pick it up, obviously don't do a good job as our car has had to have new brake discs and pads already, which is not good. We had a guy service our car and he said your brakes are not good for the age of the car. Not impressed and will not reccomend anyone to you.

Absolutely shocking service I have been messed about and told lies by 3 staff ordered car told by 2 staff members the car was reserved for me then told car was sold but could get another in different colour then no car available the worst customer service ever treated appalling I am so upset with the way I have been treated worst car dealership experience I would advice avoiding this dealership

I went to get my first auto and hybrid car. Yugesh was great, friendly and knowledgeable. Helpful but not pushy. Rang when he said, paperwork was done and car was ready on time. Very impressed and happy with my new car.

I have just purchased my first car from Ron Brooks Ilkeston, having always had company cars. Yugesh has been so helpful in helping me secure the finance and purchasing a stunning car. Yuesh was helpful, knowledgeable and couldn't do enough to get me this car.
Huge thanks Yugesh and the car is an absolute stunner.
Really appreciate it.

Ron brooks Suzuki

have ignored me completely, bought a used approve car with worn out brakes. They were a advisory 2 MOTs ago and were never replaced so they by passed the worn brakes with a bad MOT to avoid replacing pads and discs

My wife was complaining about the car braking system making noises and not working as good as our previous car, so I had a local garage go over it. They told me the front and rear brakes were well worn and needed changing immediately. i have got the car 2 months and have covered 700 miles and i have paid out £350 to make the car road worthy

complete cowboys, there answer is to ignore, ignore ignore

AVOID

Ron Brooks Toyota Mansfield
Traveled all the way from leicester to look at one of the yaris without looking pictures has not been uploaded yet as toyota is the name of trust.When arrived Craig greet, guide us through and a great man.Did test drive and car was fine when start checking the car we found rust and rust bubbles were spreading up on rear driver side wheel arch reaching to the panel also the passenger side wing mirror base has be hanged by a screw (directly screwed in and visible) and tape ? Is this the toyota standards at Ron Brooks toyota ? We showed Craig the problem which he completely understands but their directors don’t want to understand and compromised on the standards.we asked Craig to request director to address the issues and we are happy to buy the car but directors don’t want to listen at all.We even requested to do a smart job on rust at least and leave the wing mirror (we can buy or get it from scrapped yard) but the director has only no.We even ask to to knock of a bit off so we can get it done from outside but no.We have requested so many times as we really liked the car and we want to take as we were not time waster but Craig did tried his best but directors don’t want to sell the car.I think Toyota standard is not down its the franchise people who are putting toyota’s standards down.

Ron Brooks, Mansfield. The wife is after either a Toyota Corolla or a Toyota C-HR - undecided. We thought we’d pop into Ron Brooks at Oak Tree Lane to see both, in the flesh. Shouldn’t have bothered but you don’t know until you try. Too many cars taking up valuable sales space - awaiting prep. 3 times more than there was for sale. Those for sale were scattered amongst awaiting prep cars and most needed a vacuum at that, even with prices in the windows. Not a good advert for Toyota and definitely won’t be buying from there - give me a car supermarket any day 😳

Quick and professional service delivered for my 2nd purchase of a used car ! 10 out of 10 rating for them. Especially if you're not expert in cars and you want to find a reliable and good price car for commute, getting ronbrooks is definitely the right choice.

Also much appreciate for Steve's help and I've got the car remotely from auto trader even they are located in 150 miles away from me and I've got the car view with the video and I've made up my mind to do the purchase and the car is delivered to my home within the next 2 days !

I had my Toyota serviced at Ron Brooks Ilkeston in September 2023. I was told the service technician diagnosed the air conditioning had a leak and I was not to use it because the compressor could fail and it would not be under warranty. I was given the impression it would be fixed in the next service in September 2024. I went 10 months without air conditioning. I took the car back to the service department in July 2024 and was initially told by a snooty lady from service that the cost would be over £900! I said "err, no it is under warranty" She then came back with a different figure to cover the initial investigation of the fault, but not the repair of the fault itself. I said I would take it to Vertu Toyota Chesterfield, as I live in Chesterfield. She said, "well it will cost you more". I did get it booked in at Vertu Chesterfield who charged a reasonable £144 including VAT. Their investigation was very thorough and they could find no fault with the air conditioning! Thank you Ron Brooks of Ilkeston for causing me to a) Go 10 months without air conditioning and b) Pay £144 for an investigation that was not needed. I was so impressed by Vertu Toyota Chesterfield and their honesty that I decided to trade in my old car for a newer model for £13,500 - lost business to Ron Brooks Ilkeston

Totally outraged, my parents have just been to test drive a car and get a quote to partx there car, full service history etc etc and the sales man only offered them £200 for the yaris.
They didn't take the offer up and went to a different Toyota dealership and the partx there car for £2500.
The differant dealership looked over the original quote from "Ronbrooks" and was very shocked as clearly trying to rip an old couple off with all the added extras they where trying to charge for with the new car also.

Having had dire experiences with another manufacturer I decided to go back to Toyota. The car was delivered (not from Ron Brooks) and I had problems setting up the app. I called in at Ilkeston and James had it sorted for me in a few minutes. He was really helpful and polite. A great ambassador for Toyota and Ron Brooks. Glad I am back with them.

I have just purchased a Volvo from Ron Brooks at Mansfield also trading in my old Audi. I must say compared to many other dealers it was a good experience. I was given a fair trade in and everything went very smoothly. I was given help and direction in all areas. Steve the salesman was not pushy but very helpful, I would recommend this business.

Do not buy a used car from this dealership!
I recently purchased a used car and kept having electric faults, it started with the fuel sensor so I had 3 months warranty and took it back to them to be fixed and all that they did was reset the battery and didn’t even have a proper look at what was causing the issue. 1 month later my warranty ran out and I had the same issue with the fuel sensor come back aswell as the speedometer dropping to 0mph when I got above 20mph.. my car then would not start up and I had to get it towed to Volkswagen and within 20 minutes of checking my car they found that a mileage blocker had been fitted to my car behind the dashboard and this was the reason for all the electric faults. Volkswagen then told me that the car I had bought hadn’t done 33,000 miles (which is what my dashboard was saying) it had actually done over 60,000 miles when they checked the memory of the car. I got in touch with Ron Brooks Suzuki Mansfield and they told me they’d done their relevant checks and there is nothing they can do about it to help me as I had now lost £5,000+ now that I had found out the car I had bought had actually done over 30,000 miles more than they sold the car for.. absolutely shocking!!

I had the most wonderful Customer service experience at Ron Brooks Mansfield. I was looked after by Mark Hicklin, he wasn't pushy and explained everything in detail. The day I picked up my car, Mark made it so special with the 'reveal' that I was choked up with emotion.
Mark has kept me informed since the day I ordered my car and I must say it has been a pleasure. We've had a laugh when I've been in to the showroom and Mark has been a true professional. I will definitely be recommending Ron Brooks Toyota to everyone I know. The best experience I've ever had buying a new car. Thanks so much!!

I bought a used Nissan Qashqai from Ron Brooks Mansfield and it was an absolute pleasure. Mark is such a lovely salesman, he made the process so easy, answered all our questions and even sorted out an interior light issue. First class service from the moment we were welcomed into reception to courtesy calls to check we were happy after we got home. I would definitely go back or recommend to friends and family.