The engineer (Dylan Williams) was extremely helpful. He was very thorough in his work checking the system and made some adjustments to 2 of the room monitors, as Iâd had problems with spiders setting... ãã£ãšèŠã
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Secom Security Engineer arrived on time. Checked thoroughly that the Alarm System is working properly for its annual maintenance inspection. The Engineer asked if I had any questions or concerns with... ãã£ãšèŠã
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Sorry for the late post. This review is in relation to our annual service/maintenance visit on 7th April 2025 by Jermaine Stephenson who is outstanding as a professional and as a gentleman. His knowle... ãã£ãšèŠã
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I have been a customer for many years and every year I have the same discussion with the accounts department! This year the engineer who came was amazing, he was polite and very informative and told m... ãã£ãšèŠã
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SECOM Plc ã«ã€ããŠ
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Get in touch with us today
Start your journey with SECOM to see how we can help keep you safe
Leading provider of security and fire safety solutions for over 100 years
Thanks to our innovative range of products and our amazing teams of experts, we have been able to keep you as safe as possible for over a century. Whether itâs residential, businesses large or small, or major retail brands, we work endlessly to ensure you have peace of mind.
As part of a global brand, we have access to support and learnings from across the world and technical innovation, enabling us to deliver quality service and products. Having these close ties and shared passion with our partners means we can continue to develop our solutions to provide cost-conscious, reliable security solutions and a rapid response service.
Leader in technological innovation and security solutions
We employ over 53,000 people in nearly 2,800 locations worldwide, operating in 12 countries. We have nearly 2.7 million customers and an annual turnover of £4.4 billion.
Together with our partners, and the dedication of everyone here at SECOM, we have created a trusted organisation that has become synonymous with care, quality, and innovation.
Our history
SECOMâs roots in the UK go back as far as 1918, when the family-owned Lodge Lock and Safe Company began providing security solutions.
Growth and acquisitions led to its re-emergence as the Carroll Security Group â a major independent electronic security company.
In 1991, Carroll was acquired by SECOM Co Ltd of Japan, which has seen us go from strength to strength ever since!
Awards
We have been honoured with awards recognising our excellence in innovation for our products and services, dedication to security and implementation of bespoke security systems. See awards.
Accreditations
Our long list of accreditations demonstrates our commitment to uphold the highest standards when installing, maintaining, and monitoring our systems. See accreditations.
We care
We care that you are happy with our products and services, and we want you to let us know if you are not satisfied so that we can ultimately help you and make improvements to our products and services.
Watch our Youtube video
SECOM | Safer Together
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52 Godstone Road, CR8 5JF, Kenley, è±åœ
- 020 8645 5400
- customerservices@secom.plc.uk
- www.secom.plc.uk
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Very pleased wirh service and theâŠ
Very pleased wirh service and the engineer who attended, great job. Thank you.
Ken Findley
2025幎12æ3æ¥
SECOM Plc ããã®åç
Hi Ken
We're happy to hear that you were very pleased with our service and the engineer's work. We appreciate you taking the time to leave this great feedback and it will be passed on.
Kind regards.
Lorraine.
Engineer not properly trained for alarmâŠ
Engineer not properly trained for alarm with fog bandit could not test all panic buttons
2025幎11æ26æ¥
SECOM Plc ããã®åç
Good afternoon
We appreciate your feedback and regret that the engineer's training did not meet expectations for testing all panic buttons. The Regional service support manager has been in contact with you this morning and training is being arranged for the engineer specific to your site. We appreciate you bringing this matter to our attention.
Kind regards.
Lorraine.
The engineer was on time and friendlyâŠ
The engineer was on time and friendly and efficient.
2025幎11æ26æ¥
SECOM Plc ããã®åç
Good afternoon
We're happy to hear that our engineer was punctual, personable, and effective. Thank you for your positive feedback; we appreciate it and will pass it on.
Kind regards.
Lorraine.
Secom, the Security Conscious Company
Secom Security Engineer arrived on time. Checked thoroughly that the Alarm System is working properly for its annual maintenance inspection. The Engineer asked if I had any questions or concerns with the alarm system? He made a note of any concerns I may have as well as make any adjustments if required.
2025幎11æ26æ¥
SECOM Plc ããã®åç
Good morning
We're happy to hear that the security engineer arrived punctually and conducted a comprehensive inspection. It's great to know they addressed your concerns and made necessary adjustments. Thank you for your positive feedback.
Kind regards.
Lorraine.
Secom are certainly a business you canâŠ
Secom are certainly a business you can trust. They provide a first rate security service with an excellent team on hand to support us when needed.
2025幎11æ27æ¥
SECOM Plc ããã®åç
Good morning
We appreciate you highlighting our trustworthy security service and supportive team. We're happy to hear that you've had a first-rate experience with us. Thank you for your positive feedback.
Kind regards.
Lorraine.
An Expert At His Job
The engineer was positive, alert, listen well, helpful and an expert at his job.
2025幎11æ26æ¥
SECOM Plc ããã®åç
Good morning
We're happy to hear that the engineer's expertise and helpfulness stood out. Thank you for sharing your positive experience; we appreciate your feedback and will ensure it is passed on.
Kind regards.
Lorraine.
Excellant system and service
The system works well and the Secom team service and support us brilliantly
2025幎11æ26æ¥
SECOM Plc ããã®åç
Hi Paul
We're happy to hear that the system works well for you. We appreciate your kind words regarding our team's service and support. Thank you for the feedback.
Kind regards.
Lorraine.
SECOM Plc ããã®åç
Hi Gil
Thank you for taking the time to review us. We really appreciate the positive feedback about our engineer and the service he provided. Kind regards.
Lorraine.
Dylan fantastic- on time efficient andâŠ
Dylan fantastic- on time efficient and very helpful
2025幎11æ26æ¥
SECOM Plc ããã®åç
Hi Sarah
We're happy to hear that Dylan was helpful, efficient, and punctual. We appreciate you taking the time to leave us this fantastic feedback and will ensure it is passed on.
Kind regards.
Lorraine.
Best Ever Customer Care and Service
I canât stress how rare this level of service is, for any company nowadays. SECOMâs commitment to customer satisfaction is impressive. Super-responsive, incredibly professional and itâs almost as though they take your safety personally (imagine that, for a security company!)
Seriously cannot recommend strongly enough.
2025幎11æ21æ¥
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SECOM Plc ããã®åç
Hi Frank
We appreciate your strong recommendation. It's great to hear that our commitment to customer satisfaction and your safety resonates with you. We value your feedback and are so glad you had a positive experience.
Kind regards.
Lorraine.
Professional service
Friendly professional service .
Arrived on time. Talked through the annual maintenance.
Excellent service.Would definitely recommend this company.
2025幎11æ18æ¥
SECOM Plc ããã®åç
Hi Timothy
We appreciate you taking the time to share your positive experience. We're glad you were satisfied with our engineer's friendliness, professionalism and the thorough explanation of the annual maintenance. Thank you for recommending us.
Kind regards.
Lorraine.
Pleasant and capable engineers
Pleasant and capable engineers. System used to update appointment etas.
Room for improvement with account queries.
2025幎11æ12æ¥
SECOM Plc ããã®åç
Hi Elaine
We appreciate your feedback and are happy to hear about your experience with our engineers and the appointment ETA system. We will pass your feedback regarding the account query process to our accounts department to review. If you have specific examples you are able to provide for us to review, please email the information to customerservices@secom.plc.uk
Kind regards.
Lorraine.
Engineers are first class
Engineers are first class. Knowledgable & polite.
Not a 'cheap' service but it does what one wants and needs and so well worth it.
Recommended.
2025幎11æ13æ¥
SECOM Plc ããã®åç
Hi David
We appreciate your recommendation and are happy to hear that our engineers' expertise met your needs effectively. It's great to know you found our service valuable and worthwhile. Thank you.
Kind regards.
Lorraine.
the engineer was friendly and happy toâŠ
the engineer was friendly and happy to answer questions
2025幎11æ12æ¥
SECOM Plc ããã®åç
Good afternoon
We're happy to hear that the engineer was friendly and helpful during your visit. Thank you for sharing your positive experience with us and this will be passed on.
Kind regards.
Lorraine.
Great attitude to work from yourâŠ
Great attitude to work from your engineer but upon leaving site of the evening it was found that the work was not completed properly. This meant employee had to remain behind to wait for remote support to put the alarm back into working order.
2025幎11æ12æ¥
SECOM Plc ããã®åç
Hi Andy
We appreciate your feedback and are sorry to hear the work wasn't completed correctly, causing inconvenience and requiring remote support. We'll review this situation to ensure our standards are consistently met. Thank you for bringing this to our attention.
Kind regards.
Lorraine.
Our experience with SECOM has beenâŠ
Our experience with SECOM has been excellent! SECOM is not the cheapest supplier but it's worth paying for quality service! Darrell and Nadine have been very efficient and friendly throughout the installation. It was very smooth and get the job done very quickly. Definitely recommended!
2025幎11æ14æ¥
SECOM Plc ããã®åç
Hi Janice
We're happy to hear that you had an excellent experience. We appreciate your recognition of our team's efficiency and friendliness during the quick installation process. Thank you for recommending our services.
Kind regards.
Lorraine.
SECOM Plc ããã®åç
Good afternoon
We're happy to hear that the CCTV engineer provided professional and friendly service. Thank you for your positive feedback which will be shared with the engineer and his manager.
Kind regards.
Lorraine.
Great personable young man
Great personable young man. Got on with the job and explained everything to us.
2025幎11æ12æ¥
SECOM Plc ããã®åç
Hi Jacquie
We're happy to hear that you had a positive experience. We appreciate your feedback regarding the young man's personable nature and clear explanations and will pass this on.
Kind regards.
Lorraine.
Great Secom Engineer
The Secom engineer, Brandon, was so helpful, polite, considerate and professional.
2025幎11æ10æ¥
SECOM Plc ããã®åç
Hi Frances
We're happy to hear that Brandon was helpful, polite, considerate, and professional. We appreciate you taking the time to share your positive experience and will share this with Brandon and his manager.
Kind regards.
Lorraine.
SECOM Plc ããã®åç
Hi Jean
We're happy to hear that our engineer was polite and efficient. Thank you for your positive feedback; we appreciate it greatly and will ensure it is passed on.
Kind regards.
Lorraine.
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