The engineer (Dylan Williams) was extremely helpful. He was very thorough in his work checking the system and made some adjustments to 2 of the room monitors, as Iâd had problems with spiders setting... ãã£ãšèŠã
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Secom Security Engineer arrived on time. Checked thoroughly that the Alarm System is working properly for its annual maintenance inspection. The Engineer asked if I had any questions or concerns with... ãã£ãšèŠã
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Sorry for the late post. This review is in relation to our annual service/maintenance visit on 7th April 2025 by Jermaine Stephenson who is outstanding as a professional and as a gentleman. His knowle... ãã£ãšèŠã
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I have been a customer for many years and every year I have the same discussion with the accounts department! This year the engineer who came was amazing, he was polite and very informative and told m... ãã£ãšèŠã
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SECOM Plc ã«ã€ããŠ
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Get in touch with us today
Start your journey with SECOM to see how we can help keep you safe
Leading provider of security and fire safety solutions for over 100 years
Thanks to our innovative range of products and our amazing teams of experts, we have been able to keep you as safe as possible for over a century. Whether itâs residential, businesses large or small, or major retail brands, we work endlessly to ensure you have peace of mind.
As part of a global brand, we have access to support and learnings from across the world and technical innovation, enabling us to deliver quality service and products. Having these close ties and shared passion with our partners means we can continue to develop our solutions to provide cost-conscious, reliable security solutions and a rapid response service.
Leader in technological innovation and security solutions
We employ over 53,000 people in nearly 2,800 locations worldwide, operating in 12 countries. We have nearly 2.7 million customers and an annual turnover of £4.4 billion.
Together with our partners, and the dedication of everyone here at SECOM, we have created a trusted organisation that has become synonymous with care, quality, and innovation.
Our history
SECOMâs roots in the UK go back as far as 1918, when the family-owned Lodge Lock and Safe Company began providing security solutions.
Growth and acquisitions led to its re-emergence as the Carroll Security Group â a major independent electronic security company.
In 1991, Carroll was acquired by SECOM Co Ltd of Japan, which has seen us go from strength to strength ever since!
Awards
We have been honoured with awards recognising our excellence in innovation for our products and services, dedication to security and implementation of bespoke security systems. See awards.
Accreditations
Our long list of accreditations demonstrates our commitment to uphold the highest standards when installing, maintaining, and monitoring our systems. See accreditations.
We care
We care that you are happy with our products and services, and we want you to let us know if you are not satisfied so that we can ultimately help you and make improvements to our products and services.
Watch our Youtube video
SECOM | Safer Together
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52 Godstone Road, CR8 5JF, Kenley, è±åœ
- 020 8645 5400
- customerservices@secom.plc.uk
- www.secom.plc.uk
4.7
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SECOM Plc ããã®åç
Good afternoon
Thank you for your 5 star rating and for letting us know that the engineer was polite and professional. Your feedback is greatly appreciated and will be shared with the engineer and his management team.
Kind regards.
Lorraine.
We just had a regular inspection
We just had a regular inspection. The engineer we had is always kind and professional. All jobs were done properly and promptly. Thank you always :)
2025幎10æ27æ¥
SECOM Plc ããã®åç
Hi Hiro
We're happy to hear that you found our engineer kind and professional and that the inspection was done properly and promptly. Thank you for your positive feedback; we appreciate it and it will be passed on.
Kind regards.
Lorraine.
SECOM Plc ããã®åç
Hi Mel
We're happy to hear that our engineer was punctual, courteous, efficient, and thorough. We appreciate you taking the time to leave us this great feedback and will ensure it is passed on.
Kind regards.
Lorraine.
Excellent operative very thorough
Excellent operative very thorough, covered eeverything including things I was nor aware of even as a long standing client. Most personable too.
2025幎10æ23æ¥
SECOM Plc ããã®åç
Hi Sally
We're happy to hear that you had such a positive and thorough experience. It's great to know that our operative's expertise and personable approach were so appreciated. Thank you for your feedback which will be passed on.
Kind regards.
Lorraine.
Thorough annual maintenance visit
The engineer arrived promptly and carried out a thorough annual maintenance.
2025幎10æ20æ¥
SECOM Plc ããã®åç
Good afternoon
We're happy to hear that our engineer was punctual and performed a detailed annual maintenance service. We appreciate you taking the time to leave your feedback and this will be passed on.
Kind regards.
Lorraine.
SECOM Plc ããã®åç
Hi Roger
We're happy to hear that our engineer was very helpful and trustworthy. Thank you for your positive feedback and for sharing your experience.
Kind regards.
Lorraine.
Helpful engineer friendly
2025幎10æ13æ¥
SECOM Plc ããã®åç
Hi Kath
Thank you so much for completing this review. We really appreciate you letting us know that you found our engineer helpful and friendly and this feedback will be passed on.
Kind regards.
Lorraine.
Good engineer
Good engineer - thorough review. Thank you.
Made me think previous engineers were only doing a token job. Previous chap was with us no longer than 3 minutes!
2025幎10æ15æ¥
SECOM Plc ããã®åç
Hi Mr Clements
Thank you for taking the time to post this review and for your kind comment regarding the thoroughness of the engineer.
We have reviewed the signed dockets from previous visits and they would seem to indicate a similar amount of time on site. Should you have any concerns regarding future visits, please let us know at the time so we can fully review the matter.
Kind regards.
Lorraine.
SECOM Plc ããã®åç
Hi Jana
Thank you for your 5 star review and your kind comments regarding the excellent service received. Your feedback is greatly appreciated and will be passed on.
Kind regards.
Lorraine.
SECOM Plc ããã®åç
Hi Mr and Mrs Sharma
We appreciate you taking the time to share your feedback. We're glad the service was prompt and met your expectations.
Kind regards.
Lorraine.
Delightful engineer and very efficent.
Delightful engineer and very efficent.
We were kept informed of the appointment and he was very thorough and pleasant
2025幎9æ29æ¥
SECOM Plc ããã®åç
Good morning
We're happy to hear that the engineer was efficient and thorough. We appreciate you being kept informed of the appointment and are glad you enjoyed your experience. Thank you for your positive feedback which will be shared with the engineer and his manager.
Kind regards.
Lorraine.
SECOM Plc ããã®åç
Hi John
We're happy to hear that you had a positive experience with our engineer. Thank you for your feedback which will be passed on.
Kind regards.
Lorraine.
Helpful and polite
Extremely helpful and polite young man - I hope he comes again. Called Brandon.
2025幎9æ30æ¥
SECOM Plc ããã®åç
Hi Mrs Campailla
We're so glad to hear that Brandon was extremely helpful and polite. We appreciate you taking the time to share your positive experience and will ensure this is passed on.
Kind regards.
Lorraine.
Contract price doubled.
I have had a Rental and Maintenance contract with company since 1994. The last Annual Invoice More than doubled in price. When challenged I was told by the accounts department that the Directors had met and set the new price as it was a lost leader. I requested a copy of the contract agreement but they said their records didn't go that far
back. I wrote to the M D but didn't even get an acknowledgement. Buyer beware!
2024幎11æ6æ¥
SECOM Plc ããã®åç
Update 08.10.2025
I have checked with the MD who can find no record of your recent communication. Please can you forward a copy to the following email address for review - customerservices@secom.plc.uk
Good afternoon Mr Richards
We appreciate you bringing this to our attention. We're sorry to hear about the unexpected price increase and the difficulty you experienced obtaining your contract. We'll investigate this internally to improve our record keeping and communication. Thank you for your feedback.
Kind regards.
Lorraine.
he was a very pleasant man to work withâŠ
he was a very pleasant man to work with and explained every thing he was doing . he can come again.
2025幎9æ25æ¥
SECOM Plc ããã®åç
Hi Lorraine
We're happy to hear that the service experience was so positive, and we appreciate that the work was thoroughly explained. Thank you for your feedback which is important to us and will be passed on.
Kind regards.
Lorraine.
SECOM Plc ããã®åç
Hi Neil
We're happy to hear that our engineer was efficient and helpful and arrived early. We appreciate you taking the time to leave this great feedback which will be passed on.
Kind regards.
Lorraine.
Outstandingly efficient and charming
2025幎9æ25æ¥
SECOM Plc ããã®åç
Hi Sue
We are happy to hear that you found our service efficient and charming. Thank you for your positive feedback which will be passed on.
Kind regards.
Lorraine.
English not his first language
English not his first language. Combination of pronunciation and accent made communication difficult.
Polite and on time.
2025幎9æ23æ¥
SECOM Plc ããã®åç
Good afternoon Mr Milligan
Thank you for your feedback. We are sorry to hear that you experienced communication difficulties during your interaction with us. We appreciate you acknowledging the politeness and punctuality of our engineer.
At SECOM PLC, we are committed to being an Equal Opportunities Employer. Our policy ensures that all employees are utilised to their full potential and that no applicant or employee receives less favorable treatment or is disadvantaged on the grounds of gender, race, disability, color, ethnic or national origin, marital status, sexuality, responsibility for dependants, religion, trade union activity, or age. We believe in fostering an inclusive environment where understanding and diverse perspectives are valued in all aspects of working life.
We take all feedback seriously and will use your comments to review and improve our services. If you have a preferred engineer, please advise us accordingly and we will check his availability when the next maintenance falls due.
Kind regards.
Lorraine.
SECOM Plc ããã®åç
Good morning
We're glad you had a good experience. We appreciate your feedback and will review this matter to improve our response times.
Thank you.
Kind regards.
Lorraine.
SECOM Plc ããã®åç
Hi Martin
We're happy to hear that the engineer was polite. We appreciate you taking the time to share your positive experience with us and this will be passed on.
Kind regards.
Lorraine.
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