The engineer (Dylan Williams) was extremely helpful. He was very thorough in his work checking the system and made some adjustments to 2 of the room monitors, as Iâd had problems with spiders setting... ãã£ãšèŠã
äŒæ¥ãåçããŸãã
ã¬ãã¥ãŒã¯ã¬ãã¥ã¢ãŒã®å人çãªæèŠã§ãããããç¹å®ã®èšèŒå 容ãæ€èšŒããããšã¯ãããŸããããã ããããžãã¹äžã®ååŒãè¡ãããããšã確èªã§ããå Žåãã¬ãã¥ãŒã«ã確èªæžã¿ãã®ã©ãã«ãä»ããå ŽåããããŸãã詳现ã¯ãã¡ã
ãã©ããããŒã ã®å¥å šæ§ãç¶æãããããåœç€Ÿã®ãã©ãããã©ãŒã äžã®ãã¹ãŠã®ã¬ãã¥ãŒã¯ã確èªæžã¿ãåŠãã«ãããããã幎äžç¡äŒã§çšŒåããèªåãœãããŠã§ã¢ã«ãã£ãŠå¯©æ»ãããŠããŸãããã®ãã¯ãããžãŒã¯ãæ¬åœã®çµéšã«åºã¥ããŠããªãã¬ãã¥ãŒãªã©ãã¬ã€ãã©ã€ã³ã«éåããã³ã³ãã³ããç¹å®ããåé€ããããèšèšãããŠããŸãããã ãããã¹ãŠãæ€ç¥ã§ããããã§ã¯ãããŸããã®ã§ããæ°ã¥ãã®ç¹ãããããŸããããã©ãããç¥ãããã ããã詳现ã¯ãã¡ã
ã¬ãã¥ã¢ãŒã®ã³ã¡ã³ããèŠãŠã¿ãŸããã
Secom Security Engineer arrived on time. Checked thoroughly that the Alarm System is working properly for its annual maintenance inspection. The Engineer asked if I had any questions or concerns with... ãã£ãšèŠã
äŒæ¥ãåçããŸãã
Sorry for the late post. This review is in relation to our annual service/maintenance visit on 7th April 2025 by Jermaine Stephenson who is outstanding as a professional and as a gentleman. His knowle... ãã£ãšèŠã
äŒæ¥ãåçããŸãã
I have been a customer for many years and every year I have the same discussion with the accounts department! This year the engineer who came was amazing, he was polite and very informative and told m... ãã£ãšèŠã
äŒæ¥ãåçããŸãã
äŒæ¥æ å ±
- çé£èŠå ±åšåº
- ç«çœèŠå ±åšæäŸæ¥è
- é²ç¯ã°ããºåº
- ã»ãã¥ãªãã£ãŒ ãµãŒãã¹
- ã»ãã¥ãªãã£ãŒ ã·ã¹ãã èšçœ®æ¥è
- ã»ãã¥ãªãã£ãŒ ã·ã¹ãã 販売æ¥è
SECOM Plc ã«ã€ããŠ
åœè©²äŒæ¥ã«ããèšè¿°
Get in touch with us today
Start your journey with SECOM to see how we can help keep you safe
Leading provider of security and fire safety solutions for over 100 years
Thanks to our innovative range of products and our amazing teams of experts, we have been able to keep you as safe as possible for over a century. Whether itâs residential, businesses large or small, or major retail brands, we work endlessly to ensure you have peace of mind.
As part of a global brand, we have access to support and learnings from across the world and technical innovation, enabling us to deliver quality service and products. Having these close ties and shared passion with our partners means we can continue to develop our solutions to provide cost-conscious, reliable security solutions and a rapid response service.
Leader in technological innovation and security solutions
We employ over 53,000 people in nearly 2,800 locations worldwide, operating in 12 countries. We have nearly 2.7 million customers and an annual turnover of £4.4 billion.
Together with our partners, and the dedication of everyone here at SECOM, we have created a trusted organisation that has become synonymous with care, quality, and innovation.
Our history
SECOMâs roots in the UK go back as far as 1918, when the family-owned Lodge Lock and Safe Company began providing security solutions.
Growth and acquisitions led to its re-emergence as the Carroll Security Group â a major independent electronic security company.
In 1991, Carroll was acquired by SECOM Co Ltd of Japan, which has seen us go from strength to strength ever since!
Awards
We have been honoured with awards recognising our excellence in innovation for our products and services, dedication to security and implementation of bespoke security systems. See awards.
Accreditations
Our long list of accreditations demonstrates our commitment to uphold the highest standards when installing, maintaining, and monitoring our systems. See accreditations.
We care
We care that you are happy with our products and services, and we want you to let us know if you are not satisfied so that we can ultimately help you and make improvements to our products and services.
Watch our Youtube video
SECOM | Safer Together
é£çµ¡å
52 Godstone Road, CR8 5JF, Kenley, è±åœ
- 020 8645 5400
- customerservices@secom.plc.uk
- www.secom.plc.uk
4.7
åªè¯
3490件ã®ã¬ãã¥ãŒ
顧客ã«ã¬ãã¥ãŒãäŸé ŒããŠããŸã
ãã®äŒæ¥ã¯ãããžãã£ãããã¬ãã£ãããåããã顧客ã«ã¬ãã¥ãŒãäŸé ŒããŠããŸãã
Trustpilot ã§ã¯ãæ¬ç©ã®äººéã«ããã³ã³ãã³ãã«éãã眮ããŠããŸãããã ãããã®äŒæ¥ã¯è¿ä¿¡åçš¿ã®äœæã«åœ¹ç«ã€ AI æ¯æŽããŒã«ã«ãã¢ã¯ã»ã¹ããããšãã§ããŸãã
ãã®äŒæ¥ã®Trustpilot å©çšæ¹æ³
ã¬ãã¥ãŒãè©äŸ¡ã®ååŸæ¹æ³ãã¹ã³ã¢ãªã³ã°ãã¢ãã¬ãŒã·ã§ã³ã®ããã»ã¹ã«ã€ããŠç¢ºèªããã
ãã®äŒæ¥ãé²èŠ§ãã人ã¯ã以äžã®äŒæ¥ãé²èŠ§ããŠããŸãã
Pleasant efficient engineer
Pleasant efficient engineer, gave me some good ideas, always find them obliging.
2025幎9æ17æ¥
SECOM Plc ããã®åç
Hi Mr Cohen
We're glad you found the engineer efficient and helpful. It's great to know they provided useful ideas, and we appreciate your kind words.
Kind regards.
Lorraine.
SECOM Plc ããã®åç
Hi Mrs Carlier
We're happy to hear that you found Brandon punctual, pleasant, and professional. Thank you for sharing your positive experience with us.
Kind regards.
Lorraine.
Very competent and personable engineerâŠ
Very competent and personable engineer who completed the service promptly. He is a return engineer and the continuity is welcome.
2025幎9æ10æ¥
SECOM Plc ããã®åç
Hi Marjorie
We're happy to hear that the engineer was competent and personable and completed the service promptly. We appreciate your feedback and are glad you value the continuity of having a return engineer.
Kind regards.
Lorraine.
Excellent serviceâŠ
The Secom engineer arrived on schedule and was professional, efficient, and friendly. Excellent service in every respect. Thank you.
2025幎9æ10æ¥
SECOM Plc ããã®åç
Good morning
We're happy to hear that the engineer was professional, efficient, and friendly and that you received excellent service. Thank you for your positive feedback; we appreciate it.
Kind regards.
Lorraine.
Friendly efficient and knowledgeableâŠ
Friendly efficient and knowledgeable engineer
2025幎9æ10æ¥
SECOM Plc ããã®åç
Hi Mr Curtis,
Thank you for your five star rating.
We're happy to hear that the engineer was friendly, efficient, and knowledgeable.
Thank you for your positive feedback; we appreciate it!
Kind regards
Dave.
Routine Alarm system check
Engineer was pleasant and respectful. Was knowledgable and thoroughly checked system, Informed and reassured me that system was working satisfactorily.
2025幎9æ10æ¥
SECOM Plc ããã®åç
Hi Mrs Thompson,
Thank you for your five star rating.
We're happy to hear that the engineer was pleasant, respectful, and knowledgeable! We appreciate your feedback and are glad the system check provided reassurance.
Thank you!
Kind regards
Dave.
Didnât do a full servos never cheakedâŠ
Didnât do a full servos never cheaked the garages and they are on the system admitted it was the first time he had been but should be on the paper work
2025幎9æ10æ¥
SECOM Plc ããã®åç
Hi Maureen,
Thank you for your three star rating.
We appreciate your feedback and regret that the service did not meet your expectations on this occasion.
We'll review your feedback with the regional management team to see what happened on this visit.
Thank you again.
Kind regards
Dave.
Poor technical support
Poor technical support, never turn up when agreed, donât understand the system, take days sometimes to fix issues. At best platitudes and apologies but no solutions or compensation. My friend has the same system with a different supplier and has not had a support issue yet
2025幎9æ4æ¥
èªçºçãªã¬ãã¥ãŒ
SECOM Plc ããã®åç
Good morning
We appreciate you taking the time to share your experience. We're sorry to hear that the service received did not meet your expectations. So that this can be fully reviewed please can you email: customerservices@secom.plc.uk with your full name and address including postcode along with the contract number if known.
Kind regards.
Lorraine.
SECOM Plc ããã®åç
Hi Carolyn
We're happy to hear that the engineer was punctual, pleasant, and efficient. We appreciate you taking the time to leave us this positive feedback and will ensure it is passed on.
Kind regards.
Lorraine.
Excellent engineering visit.
The engineer turned up on time, was polite and very respectful. He was very thorough and efficient, taking time to explain things and answer any questions we had. Probably the best visiting engineer we have had since the system was installed.
2025幎8æ27æ¥
SECOM Plc ããã®åç
Hi Raymond
We're happy to hear that the engineer's visit was a positive experience. We appreciate your feedback regarding their punctuality, respectfulness, thoroughness, and ability to explain the system. It's great to know this was the best visit since installation.
Kind regards.
Lorraine.
Maintenance engineer bisit
Maintenance engineer came on time, was thorough and efficient and very courteous.
2025幎8æ20æ¥
SECOM Plc ããã®åç
Good morning
We're happy to hear that the maintenance engineer was on time, thorough, efficient, and courteous. We appreciate you taking the time to leave us this positive feedback and will ensure it is passed on.
Kind regards.
Lorraine.
The young man who came was very politeâŠand considerate.
The young man who came was very polite and considerate, he explained all that he did .
And also ordered me 5 new alarm fobs
As all mine have broken.
Thank you
2025幎8æ13æ¥
SECOM Plc ããã®åç
Hi Lisa
We appreciate you taking the time to share your positive experience. We're happy to hear that the service was considerate and thorough, and that new alarm fobs were ordered for you.
Kind regards.
Lorraine.
Our service was carried out efficientlyâŠ
Our service was carried out efficiently by a very polite and courteous engineer who was on time and gave good advice.
2025幎8æ13æ¥
SECOM Plc ããã®åç
Hi Richard
We're happy to hear that our engineer delivered efficient service, was punctual, and offered helpful advice. We appreciate you taking the time to share your positive experience and your feedback will be shared with the engineer and his manager.
Kind regards.
Lorraine.
The Engineer was very thorough
The Engineer was very thorough and continued to try to find a solution to the problem. However, he was unsuccessful as the Secom office was unable to find or reset the password remotely.
2025幎8æ14æ¥
SECOM Plc ããã®åç
Good morning
We appreciate your feedback and are sorry the engineer couldn't resolve the password issue. As this was a maintenance engineer, a free of charge call has been arranged for a reactive engineer to attend on 22nd PM and reset the password.
Kind regards.
Lorraine.
Good servicevas always. .y polite and completedâŠ
On time,quietly polite and completed the maintenance work quickly and efficiently.
2025幎8æ13æ¥
SECOM Plc ããã®åç
Hi Clive
We're happy to hear that our maintenance work was completed quickly and efficiently, and that our service was on time and polite. Thank you for your positive feedback which is greatly appreciated.
Kind regards.
Lorraine.
SECOM Plc ããã®åç
Hi Mrs Brockwell
We're happy to hear that you found our service punctual, effective, knowledgeable, and friendly. Thank you for your positive feedback which is greatly appreciated and will be passed on.
Kind regards.
Lorraine.
Person turned up on time
Person turned up on time, was extremely pleasant and was very efficient.
2025幎8æ7æ¥
SECOM Plc ããã®åç
Hi Mr and Mrs Llorente
We're happy to hear that the person arrived punctually and provided efficient service. We appreciate you taking the time to share your positive experience and will ensure your feedback is passed on.
Kind regards.
Lorraine.
Happy days.
A no nonsense, professional service with excellent communication throughout. Highly recommended.
2025幎8æ5æ¥
SECOM Plc ããã®åç
Good afternoon
We're happy to hear that you received professional, no-nonsense service with excellent communication. Thank you for your recommendation and positive feedback; we appreciate it and will pass on your kind comments.
Kind regards.
Lorraine.
Review
Excellent engineer pity your. Pity you only offered a 9 hour window for arrival
2025幎8æ5æ¥
SECOM Plc ããã®åç
Hi Mr Pollock
Thank you for your review and for the wonderful feedback about our engineer which will be passed on.
We understand your frustration regarding the 9-hour arrival window. While we were advised that you were available at any time on the agreed date, for future maintenance visits, we can absolutely offer you a more specific AM slot (between 8:30 and 12:00) or a PM slot (between 12:00 and 17:00). Please just let us know your preference when you schedule your next visit, and we'll be happy to accommodate a narrower window for you.
Kind regards.
Lorraine.
SECOM Plc ããã®åç
Hi Mr Morar
We're glad you found our service punctual and courteous. Thank you for your feedback which will be passed on.
Kind regards.
Lorraine.
Trustpilot ãšã¯ã¹ããªãšã³ã¹
Trsutpilot ã®ã¬ãã¥ãŒã¯èª°ã§ãæžãããšãã§ããŸããã¬ãã¥ãŒãæžãã人ã«ã¯èªåã®æžããã¬ãã¥ãŒããã€ã§ãç·šéãããåé€ãããããæš©éãããããããã®ã¬ãã¥ãŒã¯ã¢ã«ãŠã³ããã¢ã¯ãã£ãã§ããéã衚瀺ãããŸãã
ãã©ãããã©ãŒã ä¿è·ã®ãããå°éããŒã ãšé«åºŠãªãã¯ãããžãŒãé§äœ¿ããŠããŸããåœã¬ãã¥ãŒãšã®éãã«ã€ããŠã®è©³çŽ°ã¯ãã¡ãããäžèªãã ããã
Trustpilot ã«ãããã¬ãã¥ãŒ ããã»ã¹ã®è©³çŽ°ã«ã€ããŠã¯ãã¡ããã芧ãã ããã
ããã¬ãã¥ãŒãæžãããã®8ã€ã®ãã³ããã芧ãã ããã
確èªãè¡ãããšã§ãTrustpilot ã«æçš¿ãããã¬ãã¥ãŒã [LINK-BEGIN-PEOPLE]å®åšã®äººç©[LINK-END-PEOPLE] ã«ãã£ãŠæžããããã®ã§ããããšã®ä¿èšŒã«ã€ãªãããŸãã
ã¬ãã¥ãŒã«å¯ŸããŠã€ã³ã»ã³ãã£ããæäŸããããéžæçã«ã¬ãã¥ãŒãäŸé Œãããããããšã¯ãTrustScore ã«ãã€ã¢ã¹ãçãå¯èœæ§ããããŸãããã㯠åœç€Ÿã®ã¬ã€ãã©ã€ã³ã«åããŸãã