SnappCar レビュー 

Nice trip with few friends and everyone enjoyed the ride and the open roofing hehe

Hele fijne auto

Makkelijk in gebruik. Simpel in- en uitchecken, redelijke prijs.

Makkelijk te boeken

If you’re considering using SnappCar, ask yourself one question:

What happens when something goes wrong?

Based on my experience, the answer is simple: you may be completely on your own…

I was held responsible for traffic fines that were not mine for a vehicle I didn’t even rent. I disputed them immediately and provided evidence. The vehicle owner from my actual booking also confirmed the fines were not mine. At that point, I expected a professional investigation, a review of the evidence, and a fair resolution.

Instead, I entered what felt like a black hole of automated messages, ignored emails, and payment demands.

I repeatedly requested that SnappCar investigate the matter before taking any action. I provided evidence. I explained why the fines did not belong to me. I asked for a review. I asked for someone to look at the facts.

What I received in return was silence.

Emails went unanswered. Questions were ignored. No meaningful explanation was provided. No transparent investigation was shared. No indication was given that the evidence had even been reviewed.

What did continue without interruption were the demands for payment.

The most shocking part is that SnappCar withdrew funds from my account while the dispute was still unresolved and while I was actively requesting an investigation. Rather than first determining whether the claim was valid, they took the money and left me chasing answers afterward.

Think about that.

A customer disputes a claim. Evidence is submitted. The vehicle owner confirms the claim is incorrect. The customer requests an investigation. The company fails to meaningfully engage with the dispute, yet still proceeds with collecting money.

A platform that is happy to pursue payment but seemingly unable to communicate when the customer challenges the basis of that payment.

As a customer, you naturally assume there will be due process. You assume evidence matters. You assume disputes will be reviewed before money is taken or collection threats are issued.

That assumption was wrong.

The experience left me with the impression that once SnappCar decides you owe money, getting a real person to engage with the facts can become nearly impossible.

What should have been a straightforward investigation turned into an exhausting exercise in chasing responses, documenting everything, and trying to get someone… ANYONE!! to acknowledge the evidence that had already been provided.

The financial amount is frustrating, but what concerns me more is the principle. If this can happen when both the customer and the vehicle owner agree that the claim is incorrect, what confidence should anyone have that disputes are being handled fairly? Now I am waiting for the dispute to reach a collection agency so that I might have the ability to talk to someone and explain the situation…

Trust is the foundation of any app. My experience with SnappCar completely destroyed that trust.

I would strongly advise against anyone using this service.. This was not merely poor customer service, it was a masterclass in how to make a customer feel ignored, powerless, and presumed guilty until proven innocent.

I will never use SnappCar again.

I am very disappointed with my recent experience with SnappCar.

I had to end my booking early because I noticed that the vehicle’s lights were not in a safe condition. I immediately informed SnappCar, explained the reason for ending the booking, and even provided screenshots of my communication with the car owner as evidence.

Despite this, it took more than 10 hours before I received meaningful support. During that time, my booking remained active in the system, preventing me from making a new reservation. I repeatedly explained that I urgently needed another vehicle, but the issue was not resolved promptly.

What made the situation even more frustrating was the lack of a direct customer service phone number. When dealing with an urgent issue that affects mobility and safety, waiting for chatbot responses and delayed support is simply not acceptable. I was effectively left waiting for another half day before the matter was finally resolved.

Additionally, SnappCar’s email support indicates response times of 1–4 working days, which is far too long for urgent booking-related problems.

While the issue was eventually resolved, the overall customer service experience was extremely frustrating. I would strongly encourage SnappCar to improve its response times and provide a direct way for customers to reach support in urgent situations.

Automatiseringstechnisch is het perfect maar als je eerst alles moet betalen en de bus die je huurt levensgevaarlijke gladde banden heeft waar het canvas en de ijzerdraden doorheen komen dan is het concept toch niet meer dan 1 ster waard

Needed a bus for a day and I could rent one via SnappCar. Very intuitive and functional app!

De auto is verhuurd en weer netjes terug gekomen. Leuk contact.

Autopech gehad in het buitenland. In eerste instantie heeft verzekering Eurocross dit netjes opgelost met vervangend vervoer. Echter, bij terugkomst nog een declaratie voor vervangend vervoer open staan en daar wordt niet op gereageerd via de mail en telefonisch zijn ze niet bereikbaar.

Auto was netjes en schoon, volgetankt en stond op een parkeerplaats naast een bezine pomp ideaal om gelijk bij te tanken, boeken van de auto en het ophalen verliep soepel alles staat makkelijk uitgelegd in de app echt een aanrader als je voor paar uurtjes een auto of busje wilt huren

Makkelijk en goedkoop een busje huren!

Opzich een goed werkende manier van je auto verhuren. Ze hebben de app goed ingericht en via de app werkt alles goed. Echter zijn ze niet telefonisch te bereiken wanneer er geen lopende boeking is en reageren ze niet (meer) op mijn berichten via de app en website. Zelfs een klacht is niet op gereageerd. Ik had een probleem met een huurder maar ze negeren het gewoon. Dus ik heb mijn account uiteindelijk maar opgezegd.

Ochtendje een bus nodig, prima en snel geregeld

Het bemiddelen van huur/ verhuur op een prettige manier.

While the service might be reasonable in terms of renting prices but together with cheap support you would know how good they can take money from you.
I had an accident cost ~350 euros as the car owner told me; he suggested to handle the case between us and not to go through SnappCar. I declined as U didn't have trust so I chose to go with SnappCar. But as my insurance deductible was 750 with SnappCar, they decided to take advantage of it and took it 750 euros out of me instead of actual damage cost ~350.
I wont trust SnappCar anymore in any ways.

Sinds afgelopen jaar is het platform flink achteruit gegaan en dan met name qua huurders.

We verhuren de auto al 5 vijf jaar. In die 5 jaar geen problemen gehad. Iedereen hield zich aan de afspraken. Auto netjes terug. Tank weer netjes op het niveau zoals afgesproken.

Laatste tijd merk ik dat er alleen nog maar mensen huren die erg weinig in een auto rijden. Qua afspraken geen probleem. Maar wel 2x schade in 10x verhuur.

Helaas de laatste keer auto total loss. Het verzekeringsdeel is hierbij prima geregeld. Het vervangend vervoer totaal niet. Je hebt hier dus geen recht op (ja staat in de voorwaarden), maar voelt enorm krom. Iemand anders rijd je auto total loss en dan krijg je zelf geen vervangende auto. Duurt 3-4 weken tot alles geregeld is, dus zit je lang zonder auto. Ondertussen wijzen Allianz en Snappcar naar elkaar voor een oplossing en kan je alleen via de chat in contact komen.

Voor ons reden om te stoppen met Snappcar. Onze auto komt niet meer op het platform.