The team was really professional and went above and beyond to make sure I understood everything that was needed. They even took the initiative to send me a video showing the health check of my car w... もっと見る
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
I arrived receptionist ignored me having a conversation which wasn’t work related on the phone, then the car was return with a clearly rushed and unsatisfactory valet done! Expected higher standards f... もっと見る
企業が回答しました
Tyler Tipton saved our family holiday. He listened to our needs and made sure that the whole team thoroughly supported us to get our Q8 back on the road. He kept us updated at all times. Tyler is a r... もっと見る
企業が回答しました
From start to finish the experience was outstanding. The interaction with the staff that always go above and beyond to make the process stress free. Wolverhampton Audi after sales team always take the... もっと見る
企業が回答しました
企業情報
当該企業による記述
Welcome to Stratstone on Trustpilot. We represent some of the world's most iconic car manufacturers, which include the likes of Aston Martin, Audi, BMW, Ferrari, Mercedes-Benz and Porsche to name just a few. Our decades of experience working alongside these brands has allowed us to create an exciting journey that places our customers in the driving seat. Our retailers have an exceptional range of deals on new and approved used vehicles, whilst offering competitive rates on servicing and repairs. Discover a defining experience by visiting our website or contacting your preferred retailer today.
Stratstone
当該企業による記述
- Buy your way
- Purchase your next vehicle completely online from the comfort of your own home through the Stratstone website. Alternatively, visit one of our modern retailers, with locations situated throughout the United Kingdom.
- Sell your car
- We aim to make selling your car a hassle-free experience. That's why you can obtain a free, no obligation quote, through our website in just a few minutes. You also won't need to pay any admin fees when selling your car to us.
- Online booking
- Booking your vehicle's next service or MOT can be done effortlessly through our online booking tool. Simply head to our website, input your car's registration number, and choose a service and date that works best for you.
連絡先
Raby Street, WV2 1BL, Wolverhampton, England, 英国
- 01902 955 616
3.8
ほぼ満足
87件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Expected better
I arrived receptionist ignored me having a conversation which wasn’t work related on the phone, then the car was return with a clearly rushed and unsatisfactory valet done! Expected higher standards from Audi, BMW would never be so nonchalant
2026年8月25日
Stratstone - Audi Wolverhampton からの回答
Hi,
Thanks for sharing your feedback on your experience with Stratstone Brand. We're sorry if our service didn't meet your expectations, and we appreciate you bringing this to our attention.
To help us improve our processes and better serve our customers, could you please provide more details about your experience to our Customer Service Team at stratstonecustomercare@stratstone.com. They'll be happy to look into your concerns.
Thanks again for taking the time to leave your review.
Stratstone Brand Customer Services
Stratstone - Audi Wolverhampton からの回答
Hello Anthony,
Thanks so much for your positive feedback and for choosing us. We're glad your experience was a good one and we'd love to know what could have made it a full five stars next time. We're always looking for ways to improve, so your insight really helps us keep raising the bar.
Stratstone Brand Customer Services
Tyler Tipton saved our family holiday
Tyler Tipton saved our family holiday. He listened to our needs and made sure that the whole team thoroughly supported us to get our Q8 back on the road. He kept us updated at all times. Tyler is a real trooper. Thank you so much.
2026年8月13日
自発的なレビュー
Stratstone - Audi Wolverhampton からの回答
Hi Marie,
Thank you for leaving us this review.
We strive for 100% satisfaction, so it's great to see you had such a positive experience with Tyler at Dealership
Have a lovely day!
Stratstone Brand Customer Services
The team was really professional and…
The team was really professional and went above and beyond to make sure I understood everything that was needed. They even took the initiative to send me a video showing the health check of my car without me having to ask.
They kept me informed throughout the entire process, were very helpful and transparent, and didn’t charge me any additional fees. I’m genuinely grateful for the excellent service I received and would definitely recommend them to others.
2026年8月14日
Stratstone - Audi Wolverhampton からの回答
Hi,
Thank you for your positive review.
The team at Stratstone Brand are always happy to help!
Have a great day!
Stratstone Brand – Customer Services
It was ok but certainly not great see…
It was ok but certainly not great see my review at the start of the review
2026年7月28日
Stratstone - Audi Wolverhampton からの回答
Hello John,
Thank you for your review, we'll make sure your feedback is passed on. We'd love to understand what would have made it a five-star experience so we can continue developing our service. Please don't hesitate to reach out directly if we can assist further.
Stratstone Brand Customer Services
Dealt with Lucy on the day
Dealt with Lucy on the day. The vehicle was booked in as the exhaust flap on the left-hand side of the vehicle was sticking and making rattling noises when starting the vehicle. The car was kept all day and then I got a call around 4 pm to say that they have performed a diagnostic test which has come back with a fault on the exhaust motor which needs changing. She also mentioned that the right exhaust was showing two minor faults and if I was to go ahead with the repair it would cost me over £1000.00 just to do the left exhaust. I asked her to send me a video of the diagnostic and also an email to confirm the charges after speaking to the maintenance team to see if they could offer a slight discount as I had already spent over £600 on the maintenance pack with them. She replied back to say that she would send me the diagnostic report and an invoice for cost of repair. I also asked her that if I decided to put up with the rattling noise of the exhaust when starting the car, would it impact the engine in any way. She was not able to comment and suggested that she needs to speak to the maintenance team. I never got a call back from Lucy regarding the diagnostic, the cost of repair or my query regarding the rattling noise.
The following day I turned up to pick up the car at 8 am in the morning. I was sign posted to Lucy to collect the keys. Lucy then mentioned whether I would like to go ahead with the repair to which I answered that she hadn't got back to me regarding the diagnostic report or an invoice for cost of repairs. Up to today this still has not be done. I called a few days after only to be told that Lucy has gone to Germany.
I don't understand what purpose Lucy is serving working for the service department if she cannot carry out simple tasks like sending me a copy of the diagnostic report of the vehicle. Surely, I am entitled to this as a customer as I deserve the right to know what is wrong with my vehicle and not just ask her to go ahead with the repair work on her advice.
I hope by informing you, you are able to make necessary changes to the way certain staff members are with customers as my experience lately with Audi Wolverhampton wasn't great
2026年8月3日
Stratstone - Audi Wolverhampton からの回答
Dear Dara,
Thank you for taking the time to rate the experience you have had with Stratstone Brand. Please accept our sincere apologies if our service did not meet your needs and thank you for bringing this to our attention. To allow us to improve our processes and the service we provide to our customers, we would please ask that you provide more details of your experience to our customer service team at stratstonecustomercare@stratstone.com, who will be happy to investigate your concerns.
Once again, we would like to thank you for taking the time to leave this review. Your support to Lithia is much appreciated.
Stratstone Brand Customer Services
Stratstone - Audi Wolverhampton からの回答
Hello Cheryl,
We appreciate you leaving us a review - thank you!
Have a nice day!
Stratstone Brand Customer Services
Great friendly service
Great friendly service, did everything they said within the timeframe indicated, what more can be done?
2026年7月16日
Stratstone - Audi Wolverhampton からの回答
Hello Mark,
Thank you for leaving us this review.
We strive for 100% satisfaction, so it's great to see you had such a positive experience at Dealership
Have a lovely day!
Stratstone Brand Customer Services
This garage is awful
This garage is awful, have to keep my car longer or for return visits every time it goes in. I won't be having another Audi partially down to the level of service I've got from this garage. Always quick to correct and apologise, but it's always after they've messed up first
2026年5月1日
Stratstone - Audi Wolverhampton からの回答
Hi,
Thanks for sharing your feedback on your experience with Stratstone Brand. We're sorry if our service didn't meet your expectations, and we appreciate you bringing this to our attention.
To help us improve our processes and better serve our customers, could you please provide more details about your experience to our Customer Service Team at stratstonecustomercare@stratstone.com. They'll be happy to look into your concerns.
Thanks again for taking the time to leave your review.
Stratstone Brand Customer Services
Very disappointing VIP experience
Very disappointing VIP experience
I was invited to a VIP event at Audi Wolverhampton, but the experience was extremely disappointing. After arriving, we were left waiting for around half an hour with no one attending to us or even acknowledging us properly.
To make things worse, the person we originally arranged the meeting with said it was with someone else, and then that person said it was with someone else. We were basically passed around with no clear communication, and it felt like we were being completely ignored.
For a place hosting a so-called VIP event, the service was poor and unprofessional. Overall, it was not a pleasant experience at all and definitely not what we expected from Audi.
2026年3月20日
自発的なレビュー
Stratstone - Audi Wolverhampton からの回答
Hello,
Thanks for sharing your feedback on your experience with Stratstone Brand. We're sorry if our service didn't meet your expectations, and we appreciate you bringing this to our attention.
To help us improve our processes and better serve our customers, could you please provide more details about your experience to our Customer Service Team at stratstonecustomercare@stratstone.com. They'll be happy to look into your concerns.
Thanks again for taking the time to leave your review.
Stratstone Brand Customer Services
Stratstone - Audi Wolverhampton からの回答
Hello,
We appreciate you leaving us a review - thank you!
Have a nice day!
Stratstone Brand Customer Services
Stratstone - Audi Wolverhampton からの回答
Hello,
We appreciate you leaving us a review - thank you!
Have a nice day!
Stratstone Brand Customer Services
The attention of staff.
2026年3月18日
Stratstone - Audi Wolverhampton からの回答
Hello,
We appreciate you leaving us a review - thank you!
Have a nice day!
Stratstone Brand Customer Services
Lucy at Audi Wolverhampton was…
Lucy at Audi Wolverhampton was brilliant to deal and resolved all of our issues promptly.
2026年3月15日
Stratstone - Audi Wolverhampton からの回答
Hi Bal,
Thank you for leaving us this review.
We strive for 100% satisfaction, so it's great to see you had such a positive experience with Lucy at Dealership
Have a lovely day!
Stratstone Brand Customer Services
very helpful and accommodating to the…
very helpful and accommodating to the time I needed to collect my car back, kept me informed with updates.
2026年3月17日
Stratstone - Audi Wolverhampton からの回答
Hello Dave,
Thank you for leaving us this review.
We strive for 100% satisfaction, so it's great to see you had such a positive experience at Dealership
Have a lovely day!
Stratstone Brand Customer Services
Stratstone - Audi Wolverhampton からの回答
Hello Bill,
We appreciate you leaving us a review - thank you!
Have a nice day!
Stratstone Brand Customer Services
My EML came on two weeks before my…
My EML came on two weeks before my holiday and service team checked the car got it authorised and fixed and washed in time which meant a good holiday
2026年3月10日
Stratstone - Audi Wolverhampton からの回答
Hello,
We appreciate you leaving us a review - thank you!
Have a nice day!
Stratstone Brand Customer Services
Ryan smith a shameful liar
They need to stop lieing mr Ryan made loads of excuses up about my car after messing it up just by doing a gearbox service,, he thought making excuses up was resolving the situation,, absolute unprofessional I don’t know how his even got a job role that his in,, should be ashamed of yourself for lieing and not getting to the bottom of how you wrecked my car,, comes in perfect leaves with a noise and telling me that’s normal tut tut
2026年3月20日
Stratstone - Audi Wolverhampton からの回答
Hi,
Thanks for sharing your feedback on your experience with Stratstone Brand . We're sorry if our service didn't meet your expectations, and we appreciate you bringing this to our attention.
To help us improve our processes and better serve our customers, could you please provide more details about your experience to our Customer Service Team at stratstonecustomercare@stratstone.com. They'll be happy to look into your concerns.
Thanks again for taking the time to leave your review.
Stratstone Brand Customer Services
Stratstone - Audi Wolverhampton からの回答
Hello Fred,
We appreciate you leaving us a review - thank you!
Have a nice day!
Stratstone Brand Customer Services
Stratstone - Audi Wolverhampton からの回答
Hello Leonard,
I appreciate you taking the time to leave this review!
I am very pleased you are satisfied with your visit!
We hope to be of service to you again!
Stratstone Brand Customer Services
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