I have an extended warranty on my Q5. When the car broke down and I took it to Wolverhampton Audi, I was told the warranty wasn’t valid? It took two weeks and numerous emails and telephone conver... もっと見る
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
This is my first time owning an Audi, and I have to say the service I have received has been absolutely brilliant! I received a letter notifying me of a recall, and after calling to arran... もっと見る
The team was really professional and went above and beyond to make sure I understood everything that was needed. They even took the initiative to send me a video showing the health check of my car w... もっと見る
企業が回答しました
From start to finish the experience was outstanding. The interaction with the staff that always go above and beyond to make the process stress free. Wolverhampton Audi after sales team always take the... もっと見る
企業が回答しました
企業情報
当該企業による記述
Welcome to Stratstone on Trustpilot. We represent some of the world's most iconic car manufacturers, which include the likes of Aston Martin, Audi, BMW, Ferrari, Mercedes-Benz and Porsche to name just a few. Our decades of experience working alongside these brands has allowed us to create an exciting journey that places our customers in the driving seat. Our retailers have an exceptional range of deals on new and approved used vehicles, whilst offering competitive rates on servicing and repairs. Discover a defining experience by visiting our website or contacting your preferred retailer today.
Stratstone
当該企業による記述
- Buy your way
- Purchase your next vehicle completely online from the comfort of your own home through the Stratstone website. Alternatively, visit one of our modern retailers, with locations situated throughout the United Kingdom.
- Sell your car
- We aim to make selling your car a hassle-free experience. That's why you can obtain a free, no obligation quote, through our website in just a few minutes. You also won't need to pay any admin fees when selling your car to us.
- Online booking
- Booking your vehicle's next service or MOT can be done effortlessly through our online booking tool. Simply head to our website, input your car's registration number, and choose a service and date that works best for you.
連絡先
Raby Street, WV2 1BL, Wolverhampton, England, 英国
- 01902 955 616
3.8
ほぼ満足
99件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Stratstone - Audi Wolverhampton からの回答
Hi Inderjit,
Thanks for the great rating!
We are always happy to help.
Customer Services
Great service delivered by super…
Great service delivered by super friendly and attentive staff.
2024年12月27日
Stratstone - Audi Wolverhampton からの回答
Hi Andrew,
We truly appreciate you taking the time to share your thoughts with us.
We value your business and hope to see you again soon!
Customer Services
Stratstone - Audi Wolverhampton からの回答
Hi Rajesh,
Thank you very much for leaving a review!
Have a nice day!
Customer Services
Excellent service from Audi…
Excellent service from Audi Wolverhampton. Highly recommended
2024年12月19日
Stratstone - Audi Wolverhampton からの回答
Hi Adrian,
Thank you for your kind words.
We are delighted to hear you had a positive experience and appreciate your recommendation.
Customer Services
Disgustingly expensive
Disgustingly expensive, went for a service and was told I needed new brake pads… They quoted me three times the price of any other garage nearly £900…. Makes me not want to lease an Audi anymore.
2024年11月20日
Stratstone - Audi Wolverhampton からの回答
Hi
We are sorry that you feel this way.
Our prices are set from the manufacturer themselves and this is because we use genuine manufacturer parts with manufacturer trained technicians.
I will however ensure that all your feedback is passed over to the relevant leadership team.
Customer Services
I attended Stratstone Audi for a small…
I attended Stratstone Audi for a small piece of work to be complete, Victoria did an amazing job of looking after me as I needed to attend some conference calls, she arranged hot drinks and a comfortable place to sit – she was great, a credit to this dealership
2024年6月12日
Stratstone - Audi Wolverhampton からの回答
Hi Michael,
We are delighted to hear about your positive experience at our dealership.
We are thrilled that Victoria went above and beyond to ensure your comfort and provide excellent service.
It's wonderful to hear that she made your visit so pleasant.
We appreciate your kind words and will share your feedback with the team.
Customer Services
5 star customer service
From start to finish the experience was outstanding. The interaction with the staff that always go above and beyond to make the process stress free. Wolverhampton Audi after sales team always take the stress out of stressful situations well done to the team.
2024年11月29日
Stratstone - Audi Wolverhampton からの回答
Hi Kelly,
Thank you for your kind words.
We are delighted to hear that you had a positive experience and that our team was able to make the process stress-free.
We appreciate your feedback and hope to see you again soon.
Customer Services
I told Audi that why don’t you guys…
I told Audi that why don’t you guys changed the other belt on the engine while you also changing the Timing belt & iv got a Engine light come on every time I switch my engine on , not happy at all the with main dealers of Audi
2024年11月14日
Stratstone - Audi Wolverhampton からの回答
Hi Raj,
We understand your frustration with the engine light issue and appreciate you bringing it to our attention.
We strive to provide the best possible service to our customers, and we're sorry to hear that your experience fell short of your expectations.
We'll take your feedback seriously and use it to improve our service moving forward.
Customer Services
Always excellent service and sales at…
Always excellent service and sales at Wolverhampton Audi, latest car is my 7th new Audi from Wolverhampton since 2013
2024年1月10日
Stratstone - Audi Wolverhampton からの回答
Hi Timothy,
Thank you for your kind words and continued loyalty.
We're thrilled to hear you've had such positive experiences with us over the years.
Customer Services
The work had to be done as it was a recall
My car was in for a recall repair that was done very quickly and to the schedule tine i had asked
2024年10月31日
Stratstone - Audi Wolverhampton からの回答
Hi Steve,
We appreciate you taking the time to share your positive experience.
We're glad to hear that your recall repair was completed promptly and according to your schedule.
Customer Services
Very poor
Almost impossible to book the car in for repairs. Both phone messages as well as enquiries online were not replied to over a period of 6 weeks.
The work once it went in was only half done and requires a further trip. Frankly depressed at the prospect having try and get it booked.
The person at the very end of the process when picking it up seemed better, but equally didn't actually make anything happen. Should have been "right when can I/someone call to book and get this finished off". We were going to be sent the video of the further work needed doing - never turned up.
Overall a rubbish experience. If you can't get a car serviced and maintained then not much point buying it. This group now has a relative local monopoly on Audi given its other garages across the midlands. Likely look at another marque for the next purchase.
Wouldn't recommend unless you have to. Stafford Audi isn't Stratstone and may be a better bet, although haven't tried as quite far for us, but couldn't be worse.
2024年11月7日
Stratstone - Audi Wolverhampton からの回答
Hello Robert,
We understand your frustration with the recent service experience.
We apologise for the delays in communication and the incomplete repair work.
We strive to provide excellent customer service and are disappointed to hear that your expectations were not met.
We will take your feedback seriously and use it to improve our processes.
Customer Services
Spot on. Dealt with straight away and made…
Dealt with straight away and made comfortable from arrival to departure.
2024年10月31日
Stratstone - Audi Wolverhampton からの回答
Hi Mr Mason,
We really appreciate this positive review!
Thanks so much!
Customer Services
Stratstone - Audi Wolverhampton からの回答
Hello Bally,
Thank you for your review.
We're sorry to see that you've had a 1 star experience. If you have any outstanding issues that we can assist you with, please get in touch with us at service.followup@stratstone.co.uk.
Thank you,
Customer Services
James 👍 you done good job
I was pick up my car today
They updated software correctly well done
2024年9月21日
Stratstone - Audi Wolverhampton からの回答
Hello Savas,
I can assure you that all of our technicians are fully qualified and trained.
If there is anything we can help with, please email service.followup@stratstone.com
Kind Regards,
Customer Services
Incredibly poor customer service
Was informed I would get calls relation to servicing on the app and further work; which did not occur.
They offer a wash and clean of the car, which was still dirty and barely vacuumed on the inside. I am not sure why they offer this, if it is going to get poorly done.
Their car park is incredibly small and they have their cars blocking the exit/ squeezed in, good luck getting your car out.
Not what I expected from an Audi main dealer. You get treated much better from independent garages. Won’t be coming back here for sure!
2024年10月1日
Stratstone - Audi Wolverhampton からの回答
Hi Mohammed,
We appreciate you taking the time to share your feedback.
We understand your disappointment with the service you received, and we apologise that it did not meet your expectations.
We strive to provide a positive experience for all our customers, and your feedback is valuable to us as we work to improve our services.
Customer Services
Trustpilot エクスペリエンス
Trsutpilot のレビューは誰でも書くことができます。レビューを書いた人には自分の書いたレビューをいつでも編集したり削除したりする権限があり、それらのレビューはアカウントがアクティブである限り表示されます。
プラットフォーム保護のため、専門チームと高度なテクノロジーを駆使しています。偽レビューとの闘いについての詳細はこちらをご一読ください。
Trustpilot におけるレビュー プロセスの詳細についてはこちらをご覧ください。
よいレビューを書くための8つのヒントをご覧ください。
確認を行うことで、Trustpilot に投稿されるレビューが [LINK-BEGIN-PEOPLE]実在の人物[LINK-END-PEOPLE] によって書かれたものであることの保証につながります。
レビューに対してインセンティブを提供したり、選択的にレビューを依頼したりすることは、TrustScore にバイアスを生む可能性があります。これは 当社のガイドラインに反します。