I have an extended warranty on my Q5. When the car broke down and I took it to Wolverhampton Audi, I was told the warranty wasn’t valid? It took two weeks and numerous emails and telephone conver... もっと見る
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
This is my first time owning an Audi, and I have to say the service I have received has been absolutely brilliant! I received a letter notifying me of a recall, and after calling to arran... もっと見る
The team was really professional and went above and beyond to make sure I understood everything that was needed. They even took the initiative to send me a video showing the health check of my car w... もっと見る
企業が回答しました
From start to finish the experience was outstanding. The interaction with the staff that always go above and beyond to make the process stress free. Wolverhampton Audi after sales team always take the... もっと見る
企業が回答しました
企業情報
当該企業による記述
Welcome to Stratstone on Trustpilot. We represent some of the world's most iconic car manufacturers, which include the likes of Aston Martin, Audi, BMW, Ferrari, Mercedes-Benz and Porsche to name just a few. Our decades of experience working alongside these brands has allowed us to create an exciting journey that places our customers in the driving seat. Our retailers have an exceptional range of deals on new and approved used vehicles, whilst offering competitive rates on servicing and repairs. Discover a defining experience by visiting our website or contacting your preferred retailer today.
Stratstone
当該企業による記述
- Buy your way
- Purchase your next vehicle completely online from the comfort of your own home through the Stratstone website. Alternatively, visit one of our modern retailers, with locations situated throughout the United Kingdom.
- Sell your car
- We aim to make selling your car a hassle-free experience. That's why you can obtain a free, no obligation quote, through our website in just a few minutes. You also won't need to pay any admin fees when selling your car to us.
- Online booking
- Booking your vehicle's next service or MOT can be done effortlessly through our online booking tool. Simply head to our website, input your car's registration number, and choose a service and date that works best for you.
連絡先
Raby Street, WV2 1BL, Wolverhampton, England, 英国
- 01902 955 616
3.8
ほぼ満足
99件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
This garage is awful
This garage is awful, have to keep my car longer or for return visits every time it goes in. I won't be having another Audi partially down to the level of service I've got from this garage. Always quick to correct and apologise, but it's always after they've messed up first
2026年5月1日
Stratstone - Audi Wolverhampton からの回答
Hi,
Thanks for sharing your feedback on your experience with Stratstone Brand. We're sorry if our service didn't meet your expectations, and we appreciate you bringing this to our attention.
To help us improve our processes and better serve our customers, could you please provide more details about your experience to our Customer Service Team at stratstonecustomercare@stratstone.com. They'll be happy to look into your concerns.
Thanks again for taking the time to leave your review.
Stratstone Brand Customer Services
Very disappointing VIP experience
Very disappointing VIP experience
I was invited to a VIP event at Audi Wolverhampton, but the experience was extremely disappointing. After arriving, we were left waiting for around half an hour with no one attending to us or even acknowledging us properly.
To make things worse, the person we originally arranged the meeting with said it was with someone else, and then that person said it was with someone else. We were basically passed around with no clear communication, and it felt like we were being completely ignored.
For a place hosting a so-called VIP event, the service was poor and unprofessional. Overall, it was not a pleasant experience at all and definitely not what we expected from Audi.
2026年3月20日
自発的なレビュー
Stratstone - Audi Wolverhampton からの回答
Hello,
Thanks for sharing your feedback on your experience with Stratstone Brand. We're sorry if our service didn't meet your expectations, and we appreciate you bringing this to our attention.
To help us improve our processes and better serve our customers, could you please provide more details about your experience to our Customer Service Team at stratstonecustomercare@stratstone.com. They'll be happy to look into your concerns.
Thanks again for taking the time to leave your review.
Stratstone Brand Customer Services
Stratstone - Audi Wolverhampton からの回答
Hello,
We appreciate you leaving us a review - thank you!
Have a nice day!
Stratstone Brand Customer Services
Stratstone - Audi Wolverhampton からの回答
Hello,
We appreciate you leaving us a review - thank you!
Have a nice day!
Stratstone Brand Customer Services
The attention of staff.
2026年3月18日
Stratstone - Audi Wolverhampton からの回答
Hello,
We appreciate you leaving us a review - thank you!
Have a nice day!
Stratstone Brand Customer Services
Lucy at Audi Wolverhampton was…
Lucy at Audi Wolverhampton was brilliant to deal and resolved all of our issues promptly.
2026年3月15日
Stratstone - Audi Wolverhampton からの回答
Hi Bal,
Thank you for leaving us this review.
We strive for 100% satisfaction, so it's great to see you had such a positive experience with Lucy at Dealership
Have a lovely day!
Stratstone Brand Customer Services
very helpful and accommodating to the…
very helpful and accommodating to the time I needed to collect my car back, kept me informed with updates.
2026年3月17日
Stratstone - Audi Wolverhampton からの回答
Hello Dave,
Thank you for leaving us this review.
We strive for 100% satisfaction, so it's great to see you had such a positive experience at Dealership
Have a lovely day!
Stratstone Brand Customer Services
Stratstone - Audi Wolverhampton からの回答
Hello Bill,
We appreciate you leaving us a review - thank you!
Have a nice day!
Stratstone Brand Customer Services
My EML came on two weeks before my…
My EML came on two weeks before my holiday and service team checked the car got it authorised and fixed and washed in time which meant a good holiday
2026年3月10日
Stratstone - Audi Wolverhampton からの回答
Hello,
We appreciate you leaving us a review - thank you!
Have a nice day!
Stratstone Brand Customer Services
Ryan smith a shameful liar
They need to stop lieing mr Ryan made loads of excuses up about my car after messing it up just by doing a gearbox service,, he thought making excuses up was resolving the situation,, absolute unprofessional I don’t know how his even got a job role that his in,, should be ashamed of yourself for lieing and not getting to the bottom of how you wrecked my car,, comes in perfect leaves with a noise and telling me that’s normal tut tut
2026年3月20日
Stratstone - Audi Wolverhampton からの回答
Hi,
Thanks for sharing your feedback on your experience with Stratstone Brand . We're sorry if our service didn't meet your expectations, and we appreciate you bringing this to our attention.
To help us improve our processes and better serve our customers, could you please provide more details about your experience to our Customer Service Team at stratstonecustomercare@stratstone.com. They'll be happy to look into your concerns.
Thanks again for taking the time to leave your review.
Stratstone Brand Customer Services
Stratstone - Audi Wolverhampton からの回答
Hello Fred,
We appreciate you leaving us a review - thank you!
Have a nice day!
Stratstone Brand Customer Services
Stratstone - Audi Wolverhampton からの回答
Hello Leonard,
I appreciate you taking the time to leave this review!
I am very pleased you are satisfied with your visit!
We hope to be of service to you again!
Stratstone Brand Customer Services
Audi Halesowen and Wolverhampton
I have used Halesowen Audi for a few years and over that time the service level has hit the floor so i thought lets try Wolverhampton Audi and guess what the service is shocking.
No one returns a call if they answer the phone, its so bad that even if i personally went there i don't believe they could do any better.
Avoid Stratstone Audi because they have some serious problems and are damaging the Audi brand.
2026年2月14日
自発的なレビュー
Stratstone - Audi Wolverhampton からの回答
Hi Panesar,
Thanks for sharing your feedback on your experience with Stratstone Brand. We're sorry if our service didn't meet your expectations, and we appreciate you bringing this to our attention.
To help us improve our processes and better serve our customers, could you please provide more details about your experience to our Customer Service Team at stratstonecustomercare@stratstone.com. They'll be happy to look into your concerns.
Thanks again for taking the time to leave your review.
Stratstone Brand Customer Services
Stratstone - Audi Wolverhampton からの回答
Hello John,
We appreciate you leaving us a review - thank you!
Have a nice day!
Stratstone Brand Customer Services
Stratstone - Audi Wolverhampton からの回答
Hello,
We appreciate you leaving us a review - thank you!
Have a nice day!
Stratstone Brand Customer Services
I received a warm reception
I received a warm reception, and my car was washed and cleaned after the service was completed. This was unexpected and a pleasant surprise.
2025年12月19日
Stratstone - Audi Wolverhampton からの回答
Hello Seth,
Thank you for leaving us this review.
We strive for 100% satisfaction, so it's great to see you had such a positive experience at Dealership
Have a lovely day!
Stratstone Brand Customer Services
Stratstone - Audi Wolverhampton からの回答
Hello Jeff,
We appreciate you leaving us a review - thank you!
Have a nice day!
Stratstone Brand Customer Services
I was contacted by James Barney from…
I was contacted by James Barney from the Wolverhampton dealership I had previously purchased my Range Rover with Wolverhampton with very disappointing experience and was definitely not going to purchase again from this dealership and further more purchase another Range Rover …that said James Barney restored that faith in the process offering alternatives deals options..finding a way to move forward in a potential new vehicle I was reluctant to attend the meeting if I’m honest …I purchased numerous rangrovers over the decades and by far James Barney has been the most professional no nonsense and only because off his efforts and performance on a whole I did purchase a vehicle on site that very day ..very happy ..professional from the start to finish ..with no disingenuous methods I’d received previously..I shall definitely recommend James Barney at Wolverhampton .
2025年10月20日
自発的なレビュー
Stratstone - Audi Wolverhampton からの回答
Hi Faye,
Thank you for leaving us this review.
We strive for 100% satisfaction, so it's great to see you had such a positive experience with James at Dealership.
Have a lovely day!
Stratstone Brand Customer Services
awful service
Awful, I was asked to bring in car for mot at 11am for a while you wait mot slot, i was told on phone they would start straight away and take about an hour, 12.30 and car is still sitting there and lots of lame excuses, bored staff sitting around looking at their mobiles. Took car away and got it done around the corner. Doors of showroom/waiting area left open so freezing in there anyway. Had to keep chasing useless staff and still no indication of when they expected to start it. Crazy thing for them is I am looking to buy a new Q7 to replace my audi. That biz will be done elsewhere. Grim tedious experience with Audi Wolvs.
2025年12月29日
自発的なレビュー
Stratstone - Audi Wolverhampton からの回答
Hello,
Thank you for sharing your feedback on your experience with Stratstone Brand. We're sorry if our service didn't meet your expectations, and we appreciate you bringing this to our attention.
To help us improve our processes and better serve our customers, could you please provide more details about your experience to our Customer Service Team at stratstonecustomercare@stratstone.com. They'll be happy to look into your concerns.
Thanks again for taking the time to leave your review.
Stratstone Brand Customer Services
Stratstone - Audi Wolverhampton からの回答
Hello,
We appreciate you leaving us a review - thank you!
Have a nice day!
Stratstone Brand Customer Services
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