Swimming レビュー 

I would like to give this watch a zero rating. It never gives me accurate distance. Very frustrating when you're training for an event. Several times it hasn't synced with my phone at end of workout. While swimming, the screen would change to a different screen. At times I had to tap and tap many times to get any response on the screen. Horribly frustrating watch! I was told by customer support to check the faq. I read the online manual word-for-word. None of these issues were addressed.

I am an avid swimmer, swimming between 1-3 miles a day (open water and pool). I bought a swimmo ''watch'' to track my mileage. I was so hyped and excited (and even supported their Kickstarter campaign). So, there I was, with a 200$ watch and looking like a complete fool trying to activate the thing in the water. I had to tap so hard for it to activate, and even then the watch is confused. During swimming, it would stop itself and after swimming, it would not stop. Occasionally it did not track at all which is especially distressing after a big swim or an Alcatraz swim! I tested it for 4-5 days but the watch was clearly defective at the most basic level. I contacted swimmo and they were instantly rude and hostile. They told me I was wrong and was using it improperly (even though I had made no comment about how I was using it). I contacted Mateusz Heleniak, the CEO directly (looking for some sanity) to tell him how much of a fan I was, how I admire and support thier mission but felt that the watch was not ready for launch and was putting his company at risk. I could see that he read it (on facebook messanger) but he chose not to reply. I went back to Swimo support while still well within my return period and warranty but they completely froze me out. I tried to contact them via e-mail, facebook, linkedin, calling and even Angellist. I was being super resonable and polite with them, I couldn't believe how they were treating me... especially someone from such a niche community. I knew they were getting my messages, so I guess they made a conscious choice to avoid my messages. All I was asking for was a refund to a clearly defective product (well withing my warrantly/return policy!) Perhaps if they admitted one fault, there would be a domino effect? Anyway, I never heard from them again, and I'm starting to beleive that swimmo (as a company) had good intentions initially but it's essentially a scam now. It is a start-up after all. Very very disappointed. I was really rooting for them. Unconvinced? I was too. Check out thier unboxing video... the comments are disabled. Not a good sign. The watch is also not to be found on amazon, the comments would be too scathing. They only advertise their own in house 'customer reviews', which is essentially lying. Super sad. I feel totally robbed and moreover, it creates a distrust market wide between customer and grass roots start-ups. You launched too early guys.

EDIT: The watch took way longer than 14 days to even arrive let alone test. The fact remains that it doesn’t work. Daylight robbery.

All the parameters are not accurate (Swimming pool length,Heart Rate and etc...). Don’t buy this watch. The Swimmo watch feel like a prototype. I used with this watch 6 months!

Three weeks on from my review and them promising to contact me via email to resolve. They haven’t and its still a problem. really disappointing. 😔

The only problem i face is that i have gone too used to my swimmo. If i dont have it on the swim feels incomplete. I've tracked my progress for the last 5 months ever since i started full fledged swimming and its neatly archived my progress. No sooner the open water option comes to play im a swimmo for life.

In response to Swimmo trying to make my complaint appear ungenuine, I have one last thing to say. You are liars, we have established that, that's why you haven't really addressed the issues I mentioned in my earlier review and deflected your answer to a personal one. But you are probably also not very reflective or smart for one simple reason: MOST OF the real customer reviews here are NEGATIVE ONE STAR REVIEWS COMPLAINING TO YOU ABOUT THE SAME THINGS OVER AND OVER AGAIN. you never answer and you never accept fault or responsibility. 54% average, poor or bad reviews with a whopping 39% BAD ones. Maybe you should take the hint and start accepting that your product is CRAP and start apologising to your obviously dissatisfied EX customers, because we have all given up on any possibility of you providing us with a quality product and staying true to your promises. You are scammers. Everyone knows that now ! You have a nice day!

I upgraded from the old Garmin Swim and the Swimmo is far more accurate. It has almost never dropped or added a lap. The kick and drill settings are also good if you're after a "coach" to help you improve. Heart rate monitoring is also great and I find the app easy to use.

My only gripe is that the display is very difficult to see in sunlight, I have to cup my hand around the display and look at it with one eye to see the display. If Swimmo makes a new version they really need to get this improved and I would give it 5/5

I really liked the watch for the 4 months it worked. But when I emailed customer service I just got the runaround when all I wanted was to send the defective product back and get a replacement. Lesson learned. These guys are frauds.

Read their response---more BS. Don't trust them and go with a recognized brand (Fitbit, Applewatch) that actually works and will stand behind their product.

Cuando he tenido dificultades con la aplicación o el swimmo, siempre, siempre me ha ayudado y el problema se ha resuelto.
GRACIAS

Not at all helpful for swimming. Can't see the display in the sunlight. I was not able to start it up unless my iPhone was near; then I could never turn it off (I stopped the swim workout, but it continued to run down the battery if it was near the iPhone). It doesn't tell me my lap time and rest time during my workout. The battery didn't last long. I gave it the old college try; had it less than a month, but the customer service says I only had 14 days to return it. I won't be using it.

i love my watch ,its very useful for me counting meters ,laps and distance,checking my heart beat ,so help me be better every day ,be your best of yourself

This is the worst thing ive ever bought and to think i chose this watch as an option over a Garmin or Apple watch . I might as well have thrown £169 in the bin . The battery doesnt charge properly , you cant read the watches display in sunlight and when your swimming it suddenly stops monitoring the current swim and starts again . I cant believe this watch hasnt been stopped from selling . I tried to use it again yesterday and after 45 minutes the battery failed and it kept resetting whilst i was swimming . I will be throwing this watch away as from what ive now read from other reviews i have no chance of a refund .

I used my Swimmo watch for rhe first time today. There are a couple of minor issues. But all in all, I an satified with my purchase. It does seem difficult to get out of the training mode, i.e. flick wrist and workout comes up, flick again to change, workout begins and stuck in loop for a few rounds. As far as support, i have been very happy with the response I have received.

When I received the watch, I decided it was not ideal for my purposes.
So contacted swimmo to arrange returning arrangements.
I had to return the watch to Poland, costly with insurance.
After 3 weeks since I returned the watch I have not received any information that they have the watch back.
Not one reply to the many emails I have sent, I for one would not recommend any one to deal with this company.
Can not pass comment on the watch because I did not use it.

I've used the watch for about a month now. Swam about 12000 yards in the last month in a 25Y pool. The watch missed a couple of 25 yd lengths in that time which is great accuracy! The Kick/Drill mode seems to work well. The watch can track heart rate in the water which is important for me. I am looking forward to the coming update to get SWOLF and stroke counts. The only reason it doesn't get a 5 star is I have some trouble syncing the watch to my iphone. I would recommend this watch for tracking swim workouts.

If I could give zero I would. Doesn't read lengths properly. Been told it was because of my glide. Changed my technique and it still doesn't work. I have been waiting 6 weeks for them to look into the issue. Would definitely not recommend, even if it was free.

After nearly a year, I finally received a refund for the faulty watch so at least I am not out of pocket.

Paid the price during fund raising stage, then waited very long and almost forgot about it since there was no update from the manufacture and numerous delays. Accidentally found out that they were selling it already and had to chase them to get my item, although i was supposed to be among the first owners (i updated my contact details several times over development period). finally got it just to find out that it was unusable in water - tried 3 times and always screen went black after 2 or 3 laps. Not using it since.

For the quick answer and finding a solution to my problem. Thank you for you professionalism Swimmo.

After 3 weeks of use, I concluded that I would indeed have choose any other watch over this.
From time to time, mainly after recharge, watch don't react to pushes on the screen.
Other times, it's so super sensitive, that it starts a training in the bag.
It constantly forgets my settings, so when I wanna sync with the phone, nothing happens, until I go into settings, and redo them.

Basically, I can't trust the watch to really work, and that's simply just not okay.

The poor visible display I can live with.
jumping in the menu with a twist, works great as well.

I bought this watch 18 months ago as it promised an open water feature was going to be released shortly - Swimmo have assured me that this feature is in development but no date available yet. As an outdoor watch it is poor as the screen can't be read in sunlight.

The first time my charger broke after around 5 months it was replaced without question, with very good service. The new charger has not lasted a year and has now stopped working, and Swimmo have agreed to replace it again.