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レビュアーのコメントを見てみましょう

5つ星のうち1の評価

A completely abandoned device. I'm not sure if the company behind Swimmo still exists, fact is that it seems that they are still selling the watch in their website. But there are no updates in over... もっと見る

5つ星のうち1の評価

I have contacted with Swimmo "support" several times, their solutions do not work. Often the watch will not track results and instructs me to sync results even after I have synced. Disappointing. Th... もっと見る

5つ星のうち3の評価

For a direct, uninterrupted workout he is perfect. But a workout with breaks still leaves something to be desired, sometimes lost in the laps. The heart beat is not correct (it hardly goes over 100bp... もっと見る

企業が回答しました

5つ星のうち1の評価

Paid a lot for this watch. After a few uses the screen went dark and is now unusable. Cannot get the courage to throw out this expensive watch. Brought one when it first came out.

1.3

ひどい

TrustScore 5段階評価の1.5

172件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

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1.3

すべてのレビュー

(172)

過去12か月のレビュー数: 2件

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5つ星のうち4の評価

Clock interface

I bought the Swimmo watch a couple of weeks ago and I am very happy to say that the clock face is working extremely well, even after being douteful after reading other reviews! I would recommend this product to anyone who has a passion for swimming.

2018年9月25日
自発的なレビュー
5つ星のうち5の評価

I love this product

I love this product! I am a professional swimmer and in my career, I have tried many different products for measuring my stats and this product, I can tell, is the best one I have ever had. When I saw it for the first time, I was skeptical that this one was going to be another product that I would not love and would be a disaster, but I was wrong. I searched them on the internet and opened their website and they grabbed me from the first second. I scrolled down to see more information about the watch and with every single line that I read, I was in love with it even more. All the features that has this watch is what I needed all my life. One of the most important thing was that I wanted to know what I have been doing during the session. It is cool that they have an app, which shows you everything, and that way I can share it with my coach to see my progress. When I decided to buy it, it was very easy to do it. I have put all the necessary information and in 3 days, it arrived to my doorstep, as they claimed in their website. I really recommend this product to everyone who are new or professionals.

2018年9月20日
自発的なレビュー
5つ星のうち1の評価

Do not buy this watch!!!!

I buyer the watch because of the expected free water features as well as the SWOLF data that were promised to arrive soon. However, after several mails that promised me to become a beta tester during the next 3 weeks for that features, after now 6 months, gone of the promised features has been realized. Moreover, the watch is of poor quality and did not work properly (lap count, display brightness to low etc.)

2018年9月9日
自発的なレビュー
Swimming ロゴ

Swimming からの回答

Hello Dirk. Thank you for your opinion. We do realize that some of the additional features you've mentioned were promised to our users long ago and we do apologize for the delay. Rest assured that they are still coming and that our intention is to deliver a fully functional and fault-free product, which takes time to develop, test and release. All current and future Swimmo users will receive the new features in form of free upgrades and new ones will be developed constantly.

5つ星のうち1の評価

Product doesn't accurately count laps

Product doesn't accurately count laps. Will not refund.

2018年8月14日
自発的なレビュー
Swimming ロゴ

Swimming からの回答

Hello Brittany, thank you for your comment. It is hard for us to address your case without knowing the details, but we do offer replacements (or refunds) for faulty devices. Lap miscount can, in our experience, be resolved by following the guide visible on our website and they constitute a tiny fraction of a percent of all of our users' workouts. What is more, we are constantly working on improving our algorithms.

5つ星のうち1の評価

Faulty

I messaged after a few uses as each time I had trouble syncing the watch with the app and obtaining the data. I said that I would like to return but they would not accept the return. I am therefore stuck with a product that does not work. Also the 'upcoming' features including open water tracking have still not materialized 8 months after buying

2018年8月6日
自発的なレビュー
Swimming ロゴ

Swimming からの回答

Hello Daniel, we are very sorry for the inconvenience and we do strive to always help our customers so please contact us again so we can try to solve any problems you have with your device. Syncing problems can be often solved by changing settings on your smartphone.

5つ星のうち1の評価

Do not buy - Faulty product & unresponsive for refund questions

Do not buy! Got a faulty product, which I've returned and unlike other people on this platform I have received the refund. There was also a considerable postage for return as Swimmo asked to return it to Poland and committed to refunding the watch and the postage. They're now unresponsive to emails.

Product 50% off in many swims, working with their Support to ensure I tried anything they could think off, no change.

2018年7月26日
自発的なレビュー
Swimming ロゴ

Swimming からの回答

Hello, in cases as described we do refund the shipping cost to everyone who has provided the receipt for the shipping and their PayPal account.

As for the accuracy, there are many factors that influence the results and on our help page, we provide a comprehensive guide that helps swimmers improve the distance tracking accuracy.

5つ星のうち1の評価

DO NOT BUY THIS PRODUCT!!!!!!!

DO NOT BUY THIS PRODUCT!!!!!!!

Company do not refund for faulty products. I managed to get a replacement for my faulty watch after much protesting, but the replacement is also faulty. You cannot see the digital images in sunlight, the charge runs out within a day and now, after only a few uses, the tapping won't register so it is basically a $200 piece of rubbish in my house.

2018年7月20日
自発的なレビュー
Swimming ロゴ

Swimming からの回答

Hello, as you said in your comment - we do offer replacements for faulty devices, if needed - you have received one after all. If there are hardware issues with the replacement please contact us - we do provide support in cases like that as our Terms of Service clearly states. We are focused on the customer satisfaction and would love to help with any hardware problems that occur on your Swimmo watch.

5つ星のうち5の評価

It works and I'm impressed as my…

It works and I'm impressed as my 12-year-old son uses it in training.
Moreover, I found the vendor to be sincere and responsible. An accessory that I needed replacing was attended to promptly.

May I suggest voice prompts e.g. advisories and music to tempo (via earpieces) that can motivate the swimmer in the water?

2018年7月11日
自発的なレビュー
5つ星のうち1の評価

The watch doesn’t work properly

The watch doesn’t work properly. Every thing is touch screen and when it get wet the screen goes of calibration and doesn’t function properly. They only give you 14 days to return where others give you at least 30. I contacted customer service they did not want to return or replace. Garmin is the best.

2018年6月23日
自発的なレビュー
Swimming ロゴ

Swimming からの回答

Hello Benjamin, we are always ready to fix any issue with the watch or even replace a faulty device if that's required. You haven't notified us about technical issues with your device and only asked for a refund so we were not able to help you solve the issue you are writing about in your comment.

5つ星のうち1の評価

Don't waste your money and buy this…

Don't waste your money and buy this product. any claim made but the seller should be treated with much cautious. Hard rate, distance, laps- totally off. If you take swimming seriously then you should look for another product. And expect bad customer service as well

2018年5月24日
自発的なレビュー
Swimming ロゴ

Swimming からの回答

Hello, thanks to multiple free software updates we have published, the accuracy of laps and distance tracking has improved drastically since your comment. We encourage you to try Swimmo again - you'll be pleasantly surprised to see the changes!

5つ星のうち1の評価

Costumer service is the worst

Costumer service is the worst. The watch took six weeks to be deliver. Once I got the watch the first time I try to use it it froze and I hat to wait until the battery ran out to charge it again. When I finally got to use it I realize that all you can do is count laps and use it as timer, but the lap count is inaccurate some time it will not count a lap I just did, and sometimes it will be just standing and it will count a lap. Try to see if I just did not know how to use the watch, so I went on line and watch the videos and read recommendations, but when I try to use it again it froze one more time. When I was able to use it again, the miss counting continue. I reached costumer service, but since all communication is only by email, it takes a while to get a conversation going. I asked about returning the watch and they said that the policy was 14 days for me to return the watch, (I was three days late) so there was nothing they can do. They asked me to send pictures and video showing the problem so they can fix it as part of the warranty.

2018年5月8日
自発的なレビュー
Swimming ロゴ

Swimming からの回答

Hello Oscar, first of all, we are happy to say that all past issues with the delivery time have been resolved and in most cases Swimmo ships out in three days from the date of the order.

As for the technical issues we are always happy to help our customers in a timely fashion and as you said - we have offered to fix your watch as part of our warranty policy as standard practice dictates.

We'd like to point out that the Swimmo watch is much, much more than just a lap counter and includes such features as pulse and calories tracking, pace tracking and intelligent vibrations system that allows swimmers to improve their pace and intensity while in the pool. That's just a few of over 30 swimming features available for Swimmo users.

5つ星のうち1の評価

I was hoping this watch would do…

I was hoping this watch would do everything I needed.
From order to delivery took almost 2 months
The watch finally arrived and the only positive is that the screen is bright.
You can't swim sets
You can't vary your swim outside of a program

The watch does not track lengths correctly - skipping them
I sent the watch back after the first day and I still have not had my money back after them promising to deal with it.

This company is all marketing and PR - stick to a garmin

2018年4月3日
自発的なレビュー
Swimming ロゴ

Swimming からの回答

Hello Duncan, we are happy to say that all past issues with the delivery time have been resolved and in most cases Swimmo ships out in three days from the date of the order.

As for the feature set, it is described in details on our website and we also plan multiple free software updates to add new features to Swimmo in the coming months.

As part of this program, we have already solved distance tracking inaccuracies from many edge cases and Swimmo is successfully used by thousands of swimmers who on average tracked 26000 meters on their Swimmo watches.

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