I took my car in for an MOT having booked an appointment specifically for a slot where I understood they would do thw job prompt while I waited. There were other slots where this service was not avai... もっと見る
所在地
所在地を変更Armstrong Way, Armstrong Way Keyway Retail Park, WV13 2QU Willenhall, England, GB
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Firstly I enquired about a Used BMW Z4 and requested a more in depth video of the car which Norris kindly sent me covering the condition of the wheels, leather seats and the soft top. After se... もっと見る
企業が回答しました
Marius was very informative and provided plenty of information and advice when purchasing my first car. There was no pressure and he followed through on what he said he would do regarding the service... もっと見る
企業が回答しました
We met Norris who helped us to purchase the required car. He was very helpful in sorting all necessary paperwork. He was very attentive to all our reqirements and would highly recommend him, a credit... もっと見る
企業が回答しました
企業情報
当該企業による記述
In our state-of-the-art dealerships across the UK, Sytner Group represents the world's most prestigious car manufacturers. Our success has been built by every team member working together and contributing to our one team ethos. We strive to deliver an exceptional customer experience; our employees are highly trained, enthusiastic, knowledgeable and driven to deliver our fundamental commitment to our customers; of getting it right first time and making each and every interaction special. Our ultimate aim is to be considered the best company to work for in the industry and the best company to do business with.
連絡先
Armstrong Way, Armstrong Way Keyway Retail Park, WV13 2QU, Willenhall, England, 英国
4.6
優良
1834件のレビュー
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Norris was a really friendly salesman
Norris was a really friendly salesman. Went through all the paperwork, explaining anything I was unsure of. Highly recommend
2025年10月26日
自発的なレビュー
Sytner Group - Sytner Select Wolverhampton からの回答
Thank you for your kind words, Samantha. We are delighted to hear that Norris provided you with a friendly and informative experience at Sytner Select Wolverhampton. Our team takes great pride in ensuring our customers feel comfortable and well-informed throughout the car buying process. We appreciate your recommendation and we will be sure to pass along your positive feedback to Norris. Thank you for choosing Sytner Select and we hope to see you again in the future.
Marius was extremely helpful with his…
Marius was extremely helpful with his service and helping me find a cat that worked for my needs and budget.
2025年10月24日
自発的なレビュー
Sytner Group - Sytner Select Wolverhampton からの回答
Thank you for your positive review, Jack. We are delighted to hear that Marius provided you with excellent service and helped you find a car that met your needs and budget. Our team at Sytner Select Wolverhampton takes pride in providing top-notch customer service and we are glad that Marius was able to assist you in your car search. We appreciate your support and look forward to serving you again in the future. Thank you for choosing Sytner Select Wolverhampton.
Had a great experience Ellie was very…
Had a great experience Ellie was very professional and polite young lady who kept me informed of all stages of progress with my new car
Many thanks and well done Ellie
2025年10月23日
自発的なレビュー
Sytner Group - Sytner Select Wolverhampton からの回答
Thank you for your kind words, Andrew. We are delighted to hear that you had a great experience at Sytner Select Wolverhampton. Our team takes pride in providing professional and polite service to all our customers, and we are glad that Ellie was able to keep you informed throughout the process of purchasing your new car. We appreciate your feedback and will make sure to pass on your compliments to Ellie. Thank you for choosing Sytner Select Wolverhampton.
Very poor after sales and warranty Sytner Select Willenhall
Very poor after sales from Sytner Select Willenhall Wolverhampton. No customer services or customer complaints dept to speak to, get passed round and round in circles and they try to charge you for taking car in under warranty for repairs.
Brought Audi Q3 with their Sytner select 3 months courtesy warranty and also an extended 3yrs warranty.
Less than a month in car has faults, phone to speak to sales team, refer me to book in with service/repairs team as under warranty.
Take car in at their earliest convenience, no costs mentioned until after you take car in, they want to charge £120 for diagnosing, per each fault and taking an hour each, in my case £360 and 3hrs.
As I was not aware of these requirements, I ask for the most urgent fault to be looked at.
The young ladies at the front desk profusely laugh at you for not knowing the timescale and costs that they charge for diagnostics. No documentation given prior for you to know this. Nothing mentioned on warranty documents either.
Then they want car left overnight - stranding you without car as not local and very difficult for me to get back. Already lost a days work. Do not provide courtesy car.
They refuse to authorise you to take car to your local Sytner dealership contrary to warranty to deliberately make it as difficult as possible.
Speak to Sales team, who say cannot do anything to help, contrary to legal consumer protection rights. Repair, Replace or Refund if car develops faults within 6 months. In my case less than a month in and under warranty.
Phone warranty services who say to phone sales team to cancel extended warranty and refund price for warranty. Phone sales team to cancel warranty, who keep putting you through to repairs, who put you back to sales.
Apparently there is no head of business to speak to. Repairs team say you get put in loop that keeps you going back and forth.
Car not fixed and no one to speak to for refund to warranty.
Please avoid!
2025年10月16日
自発的なレビュー
Sytner Group - Sytner Select Wolverhampton からの回答
Dear Maleka Bibi, We are sorry to hear about your negative experience with our dealership. We take customer satisfaction very seriously and we apologise for any inconvenience caused. We would like to invite you to contact our General Sales Manager at gregorymasonlee@sytner.co.uk to discuss your concerns further. We value your feedback and we are committed to resolving any issues you may have. Thank you for bringing this to our attention. Sincerely, The Sytner Select Wolverhampton Team
Norris was fantastic made the whole…
Norris was fantastic made the whole process easy and quick
2025年10月14日
自発的なレビュー
Sytner Group - Sytner Select Wolverhampton からの回答
Thank you for your glowing review, Damien! We are delighted to hear that Norris provided you with exceptional service during your visit to Sytner Select Wolverhampton. Our team strives to make the car buying process as easy and efficient as possible, and we are thrilled that Norris was able to do just that for you. We appreciate your support and look forward to serving you again in the future. Thank you for choosing Sytner Select Wolverhampton.
Byron made viewing my car EASY!
Byron made viewing my car a streamlined process.
He was very transparent and put my partner at ease as it was her first time making such a purchase. 10/10 would recommend
2025年10月12日
自発的なレビュー
Sytner Group - Sytner Select Wolverhampton からの回答
Thank you for your glowing review, Mason. We are delighted to hear that Byron provided you with a seamless car viewing experience at Sytner Select Wolverhampton. We take pride in our transparent and honest approach, and we are glad that it put your partner at ease during her first car purchase. We appreciate your recommendation and we will continue to strive for excellence in serving our customers. Thank you for choosing Sytner Select Wolverhampton.
Great experience with Joven and Giani…
Great experience with Joven and Giani at Synter Select today - really helpful and patient. Would highly recommend.
2025年10月11日
自発的なレビュー
Sytner Group - Sytner Select Wolverhampton からの回答
Thank you for your kind words, William. We are delighted to hear that you had a great experience with Joven and Giani at Sytner Select Wolverhampton. Our team takes pride in providing helpful and patient service to our customers. We appreciate your recommendation and hope to continue exceeding your expectations in the future. Thank you for choosing Sytner Select and we look forward to seeing you again.
Mr J Deol was brilliant and a credit to…
Mr J Deol was brilliant and a credit to Sytner his professionalism was exceptional.
2025年10月11日
自発的なレビュー
Sytner Group - Sytner Select Wolverhampton からの回答
Thank you for your glowing review, Harry. We are delighted to hear that Jovan Deol provided exceptional professionalism during your visit to Sytner Select Wolverhampton. We take great pride in our team and it is an honour to have Mr Deol as a part of it. We will be sure to pass on your kind words to him. Thank you for choosing Sytner and we hope to see you again in the future.
Great used car buying experience
Dealing with Norris was a pleasure. Friendly, professional and efficient throughout my purchasing experience. Highly recommended.
2025年10月11日
自発的なレビュー
Sytner Group - Sytner Select Wolverhampton からの回答
Thank you for your kind words, Ben. We are delighted to hear that you had a pleasant experience with Norris at Sytner Select Wolverhampton. Our team takes great pride in providing friendly, professional, and efficient service to all our customers. We appreciate your recommendation and look forward to welcoming you back in the future. It was an honour to assist you with your purchase. Thank you for choosing Sytner Select Wolverhampton.
Great service from Norris
Great service from Norris, smooth handover and singing of the documents. 10/10 would recommend!
2025年10月10日
自発的なレビュー
Sytner Group - Sytner Select Wolverhampton からの回答
Thank you for your kind words, Peter. We are delighted to hear that you had a great experience with Norris at Sytner Select Wolverhampton. Our team takes pride in providing smooth handovers and ensuring all documents are signed with ease. We appreciate your recommendation and hope to continue delivering exceptional service to all our customers. Thank you for choosing Sytner Select Wolverhampton. We look forward to welcoming you back in the future.
Had a great experience with Norris and…
Had a great experience with Norris and Tenneil!
2025年10月10日
自発的なレビュー
Sytner Group - Sytner Select Wolverhampton からの回答
Thank you for your kind words, Anthony! We are delighted to hear that you had a great experience with Norris and Tenneil at Sytner Select Wolverhampton. Our team takes great pride in providing exceptional service to our customers, and we are glad to hear that they were able to make your experience a positive one. We appreciate your support and look forward to welcoming you back in the future. Thank you for choosing Sytner Select Wolverhampton.
Byron was amazing brought a car from…
Byron was amazing brought a car from here he was polite well spoken
2025年10月9日
自発的なレビュー
Sytner Group - Sytner Select Wolverhampton からの回答
Thank you for your kind words, Christopher. We are delighted to hear that Byron provided you with exceptional service during your recent visit to Sytner Select Wolverhampton. Our team takes great pride in delivering a polite and well-spoken experience to all of our customers. We are glad that Byron's professionalism and courtesy left a positive impression on you. We appreciate your support and look forward to welcoming you back in the future. Thank you for choosing Sytner Select Wolverhampton.
Thank you Byron
Byron was amazing! He was so helpful and friendly! Thank you for helping us find the perfect car!
2025年10月9日
自発的なレビュー
Sytner Group - Sytner Select Wolverhampton からの回答
Thank you for your kind words, Stacey! We are delighted to hear that Byron provided you with exceptional service during your visit to Sytner Select Wolverhampton. Our team takes great pride in helping our customers find the perfect car, and we are glad that Byron was able to assist you in your search. We appreciate your support and look forward to seeing you again in the future. Thank you for choosing Sytner Select Wolverhampton.
Byron was very helpful with us buying…
Byron was very helpful with us buying our car, very much recommended
2025年10月9日
自発的なレビュー
Sytner Group - Sytner Select Wolverhampton からの回答
Thank you for taking the time to leave us a 5-star review, Alex. We are delighted to hear that Byron provided you with excellent service during your car buying experience at Sytner Select Wolverhampton. We pride ourselves on delivering exceptional customer service and we are glad that Byron was able to assist you. We appreciate your recommendation and we hope you enjoy your new car. Thank you for choosing Sytner Select Wolverhampton.
Car with faults, lack of support after sales.
Bought a car just about 2 weeks ago, and the after sales support is outrageous, car had a few issues, which did not bother me as I understand cars can issues and the dealership would sort this out, gave my car in to the service centre, which is also part of the dealership and everything went smoothly up until the drop off. The next day I'm told only 2 faults will be rectified out of the 4, then the car was sent to SSG to fix the fault with the car alarm and brake discs which were corroded would be repaired the next day allegedly, however corrosion on brake discs can be dangerous especially for dealerships like Sytner to be selling cars like this, when in fact this was an advisory on the previous MOT on this car. No courtesy car was provided at all from this place considering I gave my car at the start of the week and it's now midway of the week and still awaiting, also mentioned to them that I need a vehicle for tomorrow due to work but nothing being done and being told my car would be ready for Friday but they can not guarantee it. Has all been reported to black horse and complaint to the general management. Just to remind you "Under the Consumer Rights Act 2015", the vehicle should have been of satisfactory quality, fit for purpose, and as described at the point of sale. Given that these faults were identified so soon after purchase, I am entitled to expect that the vehicle will be repaired promptly and that I will not be left without suitable transport in the meantime.
2025年10月7日
自発的なレビュー
Sytner Group - Sytner Select Wolverhampton からの回答
Thank you for bringing this matter to our attention. We apologise for any inconvenience you have experienced with our after-sales support. We take all customer feedback seriously and strive to provide the best service possible. We would like to assure you that we are committed to resolving any issues with your car promptly and to your satisfaction. We would like to invite you to contact our Sales Manager, Greg Mason-Lee, at gregorymasonlee@sytner.co.uk, to discuss this matter further. We value your business and hope to have the opportunity to make things right. Sincerely, Sytner Select Wolverhampton
Great service from Marius
Great service from Marius. It was really straightforward process - thank you!!!
2025年10月7日
自発的なレビュー
Sytner Group - Sytner Select Wolverhampton からの回答
Thank you for your kind words, Kiera. We are delighted to hear that you had a great experience with Marius at Sytner Select Wolverhampton. Our team strives to make the car buying process as straightforward as possible, and we are glad that Marius was able to provide you with excellent service. We appreciate your support and hope to see you again in the future. Thank you for choosing Sytner Select Wolverhampton.
Well me and my husband had very nice…
Well me and my husband had very nice experience Marius is very helpful He is very respectful and we bought the car today as well
2025年10月4日
自発的なレビュー
Sytner Group - Sytner Select Wolverhampton からの回答
Thank you for taking the time to leave us a 5-star review, Karolina. We are delighted to hear that you and your husband had a pleasant experience at Sytner Select Wolverhampton. Our team, especially Marius, takes great pride in providing helpful and respectful service to our customers. We are thrilled that you chose to purchase a car from us today. Thank you for your support and we hope to see you again in the future.
Marius was friendly and helpful.
2025年10月4日
自発的なレビュー
Sytner Group - Sytner Select Wolverhampton からの回答
Thank you for your kind words, Simon. We are delighted to hear that Marius provided you with a friendly and helpful experience at Sytner Select Wolverhampton. Our team takes great pride in providing exceptional customer service, and we are glad that Marius was able to make your visit a positive one. We will be sure to pass along your feedback to him. Thank you for choosing Sytner Select and we hope to see you again in the future.
Excellent customer service
Excellent customer service, with very friendly staff, who have all offered above and beyond for myself purchasing a new car.
When the time comes to get another new car or whenever I hear of someone else who needs a new car I will ensure to tell them to visit Sytner Select in Willenhall.
Greg was a fantastic help and honestly couldn’t have asked anymore from himself and the management team.
Thank you again.
2025年10月4日
自発的なレビュー
Sytner Group - Sytner Select Wolverhampton からの回答
Dear Sam, Thank you for taking the time to leave us such a glowing review. We are delighted to hear that you had an excellent experience at Sytner Select Wolverhampton and that our staff provided you with exceptional customer service. We pride ourselves on going above and beyond for our customers, and we are thrilled to hear that you felt this during your car purchase. We will be sure to pass on your kind words to Greg and the rest of our team. Thank you for choosing Sytner Select, and we look forward to welcoming you back in the future. Best regards, The Sytner Select Wolverhampton Team
Excellent service from Akaash all…
Excellent service from Akaash all questions answered. Extremely polite and knowledgeable, highly recommended ⭐️⭐️⭐️⭐️⭐️
2025年10月1日
自発的なレビュー
Sytner Group - Sytner Select Wolverhampton からの回答
Thank you for taking the time to leave us a 5-star review. We are delighted to hear that you had an excellent experience with Akaash at Sytner Select Wolverhampton. We pride ourselves on providing exceptional service and it is wonderful to know that Akaash was able to answer all of your questions and was polite and knowledgeable. We appreciate your recommendation and look forward to welcoming you back in the future. Thank you for choosing Sytner Select Wolverhampton.
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