Bought a MINI Clubman through the MINI approved used scheme from Sunningdale. Car has had to have the bonnet resprayed twice due to a poor job done in a repair by Sytner; and car was sold without... もっと見る
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Called & spoke to Ethan who was really attentive throughout our experience at this garage yesterday. A true gentleman who also offered to fast charge our EV whilst we test drove the Mini for my son -... もっと見る
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We connected with Chris Buss; Group Buyer for Sytner Mini having enquired at Sunningdale to sell a mini. The initial telephone conversation was informative and courteous. We met Chris a few days l... もっと見る
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Having recently cancelled the purchase of a car from Sytner Select Swindon (owing to poor customer service & vehicle standards), my wife and I visited Sytner MINI in Sunningdale (nearly 2 ho... もっと見る
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企業情報
当該企業による記述
In our state-of-the-art dealerships across the UK, Sytner Group represents the world's most prestigious car manufacturers. Our success has been built by every team member working together and contributing to our one team ethos. We strive to deliver an exceptional customer experience; our employees are highly trained, enthusiastic, knowledgeable and driven to deliver our fundamental commitment to our customers; of getting it right first time and making each and every interaction special. Our ultimate aim is to be considered the best company to work for in the industry and the best company to do business with.
連絡先
London Rd, SL5 0EX, Sunningdale, 英国
- 01344 630400
4.5
優良
228件のレビュー
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MIN Approved rip off
Bought a MINI Clubman through the MINI approved used scheme from Sunningdale. Car has had to have the bonnet resprayed twice due to a poor job done in a repair by Sytner; and car was sold without a full 12 months MOT. Gave me a voucher for a free MOT but only in Sunningdale, a voucher given after they knew I lived 250 miles away.
You pay top $ through the scheme and you should get what you are paying for.
Owned 5 MINIs in last 10 years - this likely to be our last
2025年11月11日
自発的なレビュー
Sytner Group - Sytner Sunningdale MINI からの回答
Dear Steve, We are truly sorry to hear about your disappointing experience with your MINI Clubman purchase. We appreciate your loyalty to the brand over the years and understand your frustration regarding the repairs and MOT situation. At Sytner Sunningdale MINI, we strive to provide the highest standards, and it is regrettable that we fell short in your case. We would like to invite you to contact our Head of Business, Matt Lowe, at matthewlowe@sytner.co.uk to discuss your concerns further. Kind regards, Sytner Sunningdale MINI
Top level customer service and attention to detail, great service recovery for the company name.
Having recently cancelled the purchase of a car from Sytner Select Swindon (owing to poor customer service & vehicle standards), my wife and I visited Sytner MINI in Sunningdale (nearly 2 hours from home) in the hope we could purchase a car, accompanied by a better experience.
We haven't regretted that decision one bit. The level of service and respect provided by the team was impeccable, especially from Bailey who dealt with our purchase.
We experienced a hassle, pressure free environment where honest and relevant conversations were had. Likewise the quality control of the vehicles on sale was leagues above what we previously experienced.
Sytner should be proud of staff like Bailey, and maybe have him train the staff in the Swindon branch on what good customer service skills look like.
Thank you for restoring our confidence in your brand.
The Hobbs.
2026年6月27日
自発的なレビュー
Sytner Group - Sytner Sunningdale MINI からの回答
Dear Mr and Mrs Hobbs, Thank you very much for your kind words and for taking the time to share your experience. We are delighted to hear that Bailey and the team at Sytner MINI Sunningdale provided you with such a positive, pressure-free experience. It is wonderful to know we restored your confidence in our brand and that the quality of our vehicles met your expectations. Your feedback is truly appreciated, and we hope you enjoy your new car for many years to come. Kind regards, Sytner MINI Sunningdale Team
We had a very enjoyable experience…
We had a very enjoyable experience buying our mini from TJ at Sunningdale Sytner. He was extremely helpful and knowledgeable. Would certainly recommend to others.
2026年5月18日
自発的なレビュー
Sytner Group - Sytner Sunningdale MINI からの回答
Dear Kevin, Thank you very much for your kind words and for taking the time to share your experience. We are delighted to hear that TJ provided you with helpful and knowledgeable service during your MINI purchase. It’s wonderful to know you enjoyed the process and would recommend us to others. Your feedback is greatly appreciated and serves as a fantastic encouragement to the whole team at Sytner Sunningdale. We wish you many happy miles in your new MINI! Best regards, The Sytner Sunningdale Team
Absolutely superb service!
Absolutely superb service!! TJ was very helpful, informative and nothing was too much trouble. Everyone was very polite, courteous. Would thoroughly recommend always
2026年3月12日
自発的なレビュー
Sytner Group - Sytner Sunningdale MINI からの回答
Dear Carol, Thank you ever so much for your wonderful review. We are delighted to hear that TJ provided such helpful and informative service, and that you found everyone polite and courteous throughout your visit. Your kind words mean a great deal to the entire team at Sytner Sunningdale MINI. It’s always a pleasure to know our customers feel valued and well looked after. We truly appreciate your recommendation and hope to welcome you back again soon. Best wishes, The Sytner Sunningdale MINI Team
Fair Play
Just following up on my previous post - Car was repaired at ICE specialist who diagnosed a fault with the amplifier and not the radio headunit. Sytner were very quick to refund the original fee paid, so ended up being the cheapest car wash ( free ) I'd ever had. As opposed to the most expensive.
2026年1月5日
自発的なレビュー
Sytner Group - Sytner Sunningdale MINI からの回答
Dear Martin, thank you for your update and for sharing your experience. I appreciate your understanding and hope your vehicle continues to perform well. Should you require any further assistance in the future, please do not hesitate to get in touch. Matthew
2nd to none service experienced!
Called & spoke to Ethan who was really attentive throughout our experience at this garage yesterday. A true gentleman who also offered to fast charge our EV whilst we test drove the Mini for my son - this was a personal touch & we really appreciated this since we had driven over 2 hours to view. Test drove the car with my son for 20 minutes whilst my wife & daughter were offered hot/cold drinks by Ethan. Unfortunately, the car was not able to be held for more than 4 weeks as also advised on the initial call. However, the overall experience was a pleasant one & thank you to Ethan for making this an enjoyable one!
2026年1月17日
自発的なレビュー
Sytner Group - Sytner Sunningdale MINI からの回答
Dear Raj, thank you very much for your kind words and for taking the time to share your experience. We are delighted to hear that Ethan provided attentive and thoughtful service during your visit, making your journey worthwhile. It’s wonderful that your family felt comfortable and well looked after throughout the test drive. We truly appreciate your understanding regarding the holding period and are grateful for your positive feedback. We hope to welcome you and your family again in the future.
Honest and fair
We connected with Chris Buss; Group Buyer for Sytner Mini having enquired at Sunningdale to sell a mini.
The initial telephone conversation was informative and courteous. We met Chris a few days later and his professional manner with just enough charm and personality reassured us that the sale of the car was in the right hands.
Chris walked us through the process easily and honestly.
We sold the car to Chris and would highly recommend this gentleman to others considering the sale of their car.
Thank you Chris !
2026年1月12日
自発的なレビュー
Sytner Group - Sytner Sunningdale MINI からの回答
Thank you, Birdie, for your kind and thoughtful review. We are delighted to hear that Chris provided such a professional and personable experience throughout the sale of your MINI. It’s wonderful to know that his honesty and clear communication gave you confidence in the process. Your recommendation means a great deal to us, and we’re pleased that Chris was able to assist you so effectively. We truly appreciate you taking the time to share your positive experience. Thank you once again.
Maggie’s big wheels
I was made very welcome on arrival. Ben Fischer was extremely helpful, listened and took on board what I was looking for in a new mini. I didn’t feel at anytime under pressure to buy. A relaxed and enjoyable experience. Very happy with my purchase and Ben made it easy for me to decide in the end.
Thanks Ben !!
2025年12月12日
自発的なレビュー
Sytner Group - Sytner Sunningdale MINI からの回答
Dear Maggie, Thank you very much for your kind words. We are delighted to hear that Ben provided such a helpful and pressure-free experience, making your decision to purchase a new MINI an enjoyable one. It’s wonderful to know you felt welcomed and listened to throughout your visit. We truly appreciate your feedback and are thrilled that you are very happy with your purchase. Thanks again for choosing Sytner Sunningdale MINI – we hope you enjoy every moment with your new car! Best wishes, The Sytner Sunningdale MINI Team
Brilliant
Everything was so easy & straight forward - thank you so much. Informative, friendly with no hassle in the slightest. A very big thank you to TJ & to Chris who made everything seem so effortless we can't thank you enough. I would recommend them both without hesitation. Clare & Steve
2025年11月20日
自発的なレビュー
Sytner Group - Sytner Sunningdale MINI からの回答
Dear Ling Chang, Thank you very much for your kind words and for taking the time to share your experience with us at Sytner Sunningdale MINI. We are delighted to hear that our staff explained the process clearly and ensured you understood what needed to be done. Providing excellent customer service is very important to us, and your positive feedback is truly appreciated. We look forward to welcoming you back in the future and hope to continue meeting your expectations. Best wishes, The Sytner Sunningdale MINI Team
Whole process was easy and open
Whole process was easy and open. The sales manager in charge of my purchase was brilliant and couldn't have done a better job. The dealership is first rate.
2025年11月7日
Great customer service at Mini Sunningdale
Mini Sunningdale gave such great service. Our sales person had integrity, knowledge and patience, guiding us through the process of buying our 'new to us' Mini Countryman. He made the process enjoyable. We will return in the future, when it's time to buy a new car.
2025年9月30日
Sytner Group - Sytner Sunningdale MINI からの回答
Thank you for your kind words. We are delighted to hear that you had a positive experience at Sytner Sunningdale MINI. Our team takes great pride in providing exceptional service to our customers, and we are glad that our salesperson was able to assist you with your purchase. We appreciate your trust in us and look forward to welcoming you back in the future for your next car. Thank you for choosing us.
Great sales team
Great sales team. Never felt under pressure to buy. They know their product and answered all our questions, helping us make our decision on which car to purchase. .
2025年9月27日
Sytner Group - Sytner Sunningdale MINI からの回答
Thank you for your kind words, Fraser. We are delighted to hear that our sales team at Sytner Sunningdale MINI provided you with a pressure-free and informative experience. Our team takes great pride in their knowledge of our products and their ability to assist customers in making the right decision. We are glad that you felt comfortable and confident in your purchase. Thank you for choosing us and we hope to see you again in the future.
I had a fantastic experience at Sytner…
I had a fantastic experience at Sytner Mini in Sunningdale when purchasing my new Mini Countryman. From the moment I walked in, the team made me feel welcome and well looked after. The staff were professional, knowledgeable, and went out of their way to make the whole process smooth and enjoyable. Every detail was explained clearly, and I never felt rushed or pressured.
The service was first-class from start to finish, and I genuinely felt they cared about finding the right car for me. Driving away in my new Mini Countryman was an exciting moment, made even better by the excellent customer service I received.
2025年9月19日
Sytner Group - Sytner Sunningdale MINI からの回答
Thank you for your glowing 5-star review, Marcin! We are delighted to hear that you had a fantastic experience at Sytner MINI in Sunningdale. Our team takes great pride in providing professional and knowledgeable service to our customers, and we are thrilled that you felt well looked after throughout the entire process. It is our goal to make car buying a smooth and enjoyable experience, and we are glad that we were able to achieve that for you. We appreciate your kind words and are honoured to have helped you find the perfect MINI Countryman. Thank you for choosing Sytner Sunningdale MINI.
It was one of the smoothest and easiest…
It was one of the smoothest and easiest deals done in decades
2025年9月17日
Sytner Group - Sytner Sunningdale MINI からの回答
We are delighted to hear that your experience at Sytner Sunningdale MINI was smooth and hassle-free. Our team strives to provide exceptional service to all our customers, and we are pleased to know that we have succeeded in making your deal one of the easiest in decades. We take great pride in our professionalism and efficiency, and we are honoured to have earned your 5-star rating. Thank you for choosing Sytner Sunningdale MINI, and we hope to see you again in the future.
Great Team and Service at Sunningdale
Excellent service at Sunningdale by the mini team. This is my third mini I have bought through this dealership. Handover of car was seamless and they took the time and trouble to answer all my questions before driving it away. Highly recommend.
2025年9月13日
Sytner Group - Sytner Sunningdale MINI からの回答
Thank you for your glowing review, Mrs Dugard. We are delighted to hear that you had an excellent experience at Sytner Sunningdale MINI. Our team takes great pride in providing seamless service and we are thrilled that this was reflected in your third MINI purchase with us. It is our pleasure to answer all your questions and ensure a smooth handover of your new car. We truly appreciate your recommendation and look forward to welcoming you back in the future. Thank you for choosing Sytner Sunningdale MINI.
Brilliant!
2025年1月28日
Sytner Group - Sytner Sunningdale MINI からの回答
Thank you for your glowing 5-star review, Pat. We are delighted to hear that you had a brilliant experience at Sytner Sunningdale MINI. Our team takes great pride in providing exceptional service to our customers, and we are thrilled that we were able to meet your expectations. We appreciate your support and look forward to welcoming you back in the future. Thank you for choosing Sytner Sunningdale MINI, where we always strive to honour our commitment to excellence.
Incompetence at every step
I purchased a new MINI Electric and every step was bad/incompetently handled
they messed up when i handed my old car back
ordered the wrong new car - colour, spec, model
didn't reply to emails or calls
haven't contacted me since i drove out in the new car over a month ago
2024年11月23日
自発的なレビュー
Sytner Group - Sytner Sunningdale MINI からの回答
Dear Suki, I am sorry to hear about your negative experience with us at Sytner Sunningdale MINI. I apologise for any inconvenience caused during the purchase of your new MINI Electric. I'm disappointed to hear that we did not respond to your emails or calls and that we have not been in contact since you drove out in your new car over a month ago. Please do get in contact with me, Dan Leeds, Head of Business at danleeds@sytner.co.uk to discuss your concerns further. Best regards, Dan
To confirm the dealership Mini Sytner…
To confirm the dealership Mini Sytner Sunningdale very poor customer communication not what you would expect from a Main Agent. In fact no communication at all have now taken my business to another main agent pleased to say treatment was first rate ended up buying brand new car that was in stock.
2024年12月4日
自発的なレビュー
Sytner Group - Sytner Sunningdale MINI からの回答
I am sorry to hear this Mr Reid-Hill, please do in contact with me danleeds@sytner.co.uk, many thanks Dan
Simply The Best Sytner Sunningdale Service
Today my new Mini had it's first service at Sytner Sunningdale.
I arrived a little earlier than my scheduled appointment at 11am and received a warm welcome from Reception.
My vehicle was to be serviced whilst I waited. The Branch was very clean and spacious with plenty of places to sit, whether it be at a table on on a comfy sofa. I wanted to work and use my laptop, so sat at one of the tables and enjoyed access to free WiFi. There was a customer refreshment area offering free drinks to customers.
Mark Jackson was my contact there and I have to say how impressed I was with the professionalism displayed by Mark and the team are at Sytner Sunningdale.
Mark was very polite, courteous and extremely customer focused. Never change and keep working your magic as from a customers perspective you're doing an amazing job. First class all the way.
2024年9月27日
自発的なレビュー
Sytner Group - Sytner Sunningdale MINI からの回答
Thank you for taking the time to leave such a positive review, Sharon. I am delighted to hear that you had a great experience with us here at Sunningdale. I appreciate your kind words and look forward to welcoming you back for any future services. Thank you and Kind regards Dan Leeds
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