Friendly and professional. Bailey was great answered all questions, understood my needs,provided clear information. Made purchasing my new mini completely stress free.
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
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レビュアーのコメントを見てみましょう
Called & spoke to Ethan who was really attentive throughout our experience at this garage yesterday. A true gentleman who also offered to fast charge our EV whilst we test drove the Mini for my son -... もっと見る
企業が回答しました
Bought a MINI Clubman through the MINI approved used scheme from Sunningdale. Car has had to have the bonnet resprayed twice due to a poor job done in a repair by Sytner; and car was sold without... もっと見る
企業が回答しました
We connected with Chris Buss; Group Buyer for Sytner Mini having enquired at Sunningdale to sell a mini. The initial telephone conversation was informative and courteous. We met Chris a few days l... もっと見る
企業が回答しました
企業情報
当該企業による記述
In our state-of-the-art dealerships across the UK, Sytner Group represents the world's most prestigious car manufacturers. Our success has been built by every team member working together and contributing to our one team ethos. We strive to deliver an exceptional customer experience; our employees are highly trained, enthusiastic, knowledgeable and driven to deliver our fundamental commitment to our customers; of getting it right first time and making each and every interaction special. Our ultimate aim is to be considered the best company to work for in the industry and the best company to do business with.
連絡先
London Rd, SL5 0EX, Sunningdale, 英国
- 01344 630400
4.6
優良
229件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Very professional staff nothing to much…
Very professional staff nothing to much for them to do for you
2022年5月25日
Sytner Group - Sytner Sunningdale MINI からの回答
Hi Rob - thank you for the lovely review and 5* rating! The team and I are delighted you enjoyed your experience. Kind regards, Gemma Tate - Head of Business, BMW & MINI Sunningdale, Ascot.
Excellent service
2022年4月15日
Thank you Lauren and colleagues
Thank you very much to Lauren and colleagues for all their help and understanding when replacing my BMW.
Things which proved most helpful to me included: being able to perform the purchase largely by email; very professional handover with a surprising amount of useful information; doing some much of the administration work for me (such as DVLA refund application); and most importantly performing the transaction in a courteous, efficient, professional yet friendly fashion.
Sincere thanks.
2022年3月23日
Sytner Group - Sytner Sunningdale MINI からの回答
Hi Mr Chisnall, thank you so much for taking the time to submit this lovely review of Lauren and the team. I am delighted you found the experience professional and friendly and hope you are continuing to enjoy your new BMW. We look forward to seeing you again in the future, Gemma Tate - Head of Business.
Easy transaction
Upgraded my 2 yr old JCW 3 dr hatch to a new JCW Clubman.
Quite a long delivery period but I was kept updated by James Downham on a weekly basis and the part exchange price for the hatch was held.
Altogether a painless process.
2022年3月13日
Sytner Group - Sytner Sunningdale MINI からの回答
Hi Mr Belcham, thank you so much for taking the time to review your experience with James and the MINI Team when purchasing your new JCW Clubman - an excellent car! Thank you so much for your patience with delivery, you will appreciate we are dealing with factors outside of our control so communication becomes so incredibly important. I am delighted James was able to keep you up to date each week and that you enjoyed the experience. We look forward to seeing you again. Kind regards, Gemma Tate - Head of Business
I had a fantastic experience at Sytner…
I had a fantastic experience at Sytner Sunningdale, everyone there was very friendly, very helpful & very professional, from start to finish. Young Samuel went the extra mile for me, an experience I will never forget & am very grateful for, he will be an asset to Sytner, scoring out of 10, I’d give a million, thank you everyone.
2022年3月11日
Sytner Group - Sytner Sunningdale MINI からの回答
Hi Ms Day, thank you so much for rating your experience with MINI Sunningdale 5* and for your kind comments. I am delighted that Samuel went the extra mile and made the experience unforgettable for you - that is what collecting a brand new MINI should be about! I hope you are continuing to enjoy the car and we look forward to welcoming you again. Warm regards, Gemma Tate - Head of Business.
We are very pleased that we choose…Sytner Sunningdale
We are very pleased that we choose Sytner Sunningdale to buy our new Mini. We were helped all through our way by a very helpful person , Tom Collin. With his help our task of choosing and buying became easy for us.
2022年3月9日
Sytner Group - Sytner Sunningdale MINI からの回答
Hi Khin, thank you so much for taking the time to leave your review for Tom & the MINI Team. I am delighted you found Tom so helpful and that the experience was easy for you. We look forward to seeing you again at Sunningdale MINI. Many thanks, Gemma Tate - Head of Business.
I had a fantastic experience with Mini…
I had a fantastic experience with Mini Sunningdale. Tom, Ross and Adrian were fantastic. I ordered a new mini and couldn’t fault the service. I was regularly updated with the progress and the communication was great. Very friendly, committed and friendly.
When I picked up my new mini I couldn’t be happier, the car was covered with a lovely bow on the top such a lovely touch. Thank you Mini Sunningdale for all your help!
2022年3月9日
Sytner Group - Sytner Sunningdale MINI からの回答
Hi Georgina, thank you so much for your lovely feedback and great rating for Tom, Ross, Adrian and the team. I am delighted that you found the team friendly and committed and that you enjoyed the handover experience! We look forward to seeing you again at Sytner MINI. Kind regards, Gemma Tate - Head of Business
Super Sytner Sunningdale!
I bought my lovely Mini JCW from Sytner Sunningdale. I was very impressed with Cat and Adrian’s care and passion for Mini. I am a loving fan of Mini and it is so nice to see a Sales team so enthusiastic too! The team were lovely to do business with. I really recommend the garage! Thank you so much for your customer service Sytner!
2022年3月8日
Sytner Group - Sytner Sunningdale MINI からの回答
Hi Vicky, thank you so much for your 5* rating and lovely comments regarding Cat and Adrian. I hope you are enjoying your MINI JCW - what a car! Looking forward to seeing you again at Sunningdale MINI! Warm regards, Gemma Tate - Head of Business.
Tom was the gentleman looking after my…
Tom was the gentleman looking after my purchase. I found him most helpful and made the whole process easy and enjoyable.
The team at Sunningdale always do a great job.
Many thanks
2022年3月4日
Sytner Group - Sytner Sunningdale MINI からの回答
Hi Mr Citron - thank you so much for taking the time to leave your review for Tom & the MINI Team. I am delighted to read that the team did a great job and you enjoyed the process with us. Many thanks, Gemma Tate - Head of Business
My new Mini JCW
I picked up my new mini from Sytner Sunningdale, the service I received from James Downham and Ross was exceptional, they were extremely helpful and explained everything to me in great detail, the whole process was very smooth and professional, highly recommend this dealership, this is my 3rd vehicle from here and will certainly be returning again
2022年3月1日
Sytner Group - Sytner Sunningdale MINI からの回答
Hi Mrs Johnson, thank you so much for the review of James and Ross customer service and so pleased to read you found the experience exceptional! We look forward to seeing you again for MINI number 4! Kind regards, Gemma Tate - Head of Business
Extremely friendly and helpful staff
Extremely friendly and helpful staff, especially Cat!
They made the entire proccess as seamless and easy as possible, much appreciated!
2022年2月15日
Sytner Group - Sytner Sunningdale MINI からの回答
Hi Mr K - thank you so much for the excellent rating and feedback - Cat and the team will be delighted to read the process was seamless and easy for you. Enjoy your MINI! Gemma Tate - Head of Business.
The staff at Sytner Sunningdale were so…
The staff at Sytner Sunningdale were so friendly and approachable. I was able to test drive the car and they made the whole process very easy.
Once I had decided to purchase the car the turn around time was very quick and they ensured all the paperwork was completed, so that I could drive away and enjoy my new car.
2022年2月7日
Sytner Group - Sytner Sunningdale MINI からの回答
Hi Ingrid - thank you so much for your great feedback, I am delighted that you found our team friendly and approachable and that we were able to assist you in finding your MINI quickly and easily. I hope you are very much enjoying your MINI and we look forward to seeing you again soon. Gemma Tate - Head of Business
Sytner Sunningdale
After driving another brand for many years I was nervous at trying something new. However, I was blown away by the professionalism and knowledge of the sales staff and warm welcome when I visited the Mini Ascot showroom. I cannot fault the whole process from buying the car to collection which was also a fantastic experience. A special mention to TJ who went above and beyond.
2022年2月1日
Sytner Group - Sytner Sunningdale MINI からの回答
Hi Denise - thank you so much for taking the time to write your review, TJ and the MINI team will be delighted to read it! I am so pleased you found the whole process a fantastic experience and hope you are still very much enjoying your MINI. Kind regards, Gemma Tate - Head of Business.
Great service
Great service, from the moment I went to the dealership to the point when I drove my new Mini JCW away!
2022年1月5日
Sytner Group - Sytner Sunningdale MINI からの回答
Hi Jon - great feedback and fabulous choice - MINI JCW - what a car! Best regards, Gemma Tate - Head of Business.
Communication
Communication leaves a lot to be desired. I fail to understand how it can be both efficient and effective to have the person answering the main telephone so far from the dealership. This leads to many duplicated phone calls and frustration on behalf of the customer.
2022年1月2日
Sytner Group - Sytner Sunningdale MINI からの回答
Hi Mike - thank you for the review and for the feedback regarding our centralised reception team. I will ensure this is raised and discussed at our weekly Sytner BMW MINI Head of Business meeting. Kind regards, Gemma Tate - Head of Business.
Mini Sunningdale is always amazing
Mini Sunningdale was an amazing experience, as per usual. This is the second car I have bought from them and they have always been super helpful and quick to respond to me. The team are lovey and dealing with Cheyney was a dream
2021年12月20日
Sytner Group - Sytner Sunningdale MINI からの回答
Hi Liv - what a lovely review to read! Thank you so much for taking the time to write it for Cheyney and the team, they will be delighted with the 5* review and fantastic comments. Kind regards, Gemma Tate - Head of Business
Excellent service from Cheyney and Ross.
2021年12月20日
Sytner Group - Sytner Sunningdale MINI からの回答
Hi L Russell, thank you so much for your excellent review and feedback for Cheyney and Ross. Kind regards, Gemma Tate - Head of Business.
Fantastic service dept
Adam and the rest of the team in the service department went above and beyond to help fix my cooper D. After a bad and expensive experience at a previous garage the team at sytner Sunningdale were so helpful and kind in sorting everything out.
Can't recommend them highly enough, keep up the good work!
2021年12月11日
自発的なレビュー
Sytner Group - Sytner Sunningdale MINI からの回答
Hi Sam - thank you very much for your 5* review and great feedback for Adam and our Service team. I am delighted we were able to repair your MINI Cooper D and that you found our team kind and helpful - really lovely to read. We look forward to seeing you again at Sytner Sunningdale. Kind Regards, Gemma Tate - Head of Business.
Excellent customer service.
Slow to respond initially,but once we went in to speak to a rep,the whole experience was very good.
Attentive and helpful. All in all, very good customer service,handled well by the sales rep
2021年12月6日
Sytner Group - Sytner Sunningdale MINI からの回答
Hi John - thank you very much for your 5* review - delighted the experience was very good and appreciate the constructive feedback on the slower response time. We hope you are enjoying your MINI and look forward to seeing you in the future. Kind regards, Gemma Tate - Head of Business.
Very satisfied customers
Upgrading our leased Mini was easy from first to last. A deal we were all happy with and a pleasant experience.
2021年11月29日
Sytner Group - Sytner Sunningdale MINI からの回答
Hi Sue - thank you very much for your 5* review and great feedback - delighted the experience was easy and pleasant and hope to see you again for your next MINI! Kind regards, Gemma Tate - Head of Business.
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