The welcoming by Henry, was very warm and professional. We then got served by Jayden, who was extremely pleasant and thorough. He instantly put us at ease when discussing the options on the service pl... もっと見る
企業が回答しました
所在地
所在地を変更224-226 High Street, BR6 0LS Orpington, GB
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レビュアーのコメントを見てみましょう
We had a complicated case with multiple numbers and plans… but Edward was absolutely amazing! He made it so simple and was very helpful and enterprising to ensure we have good value, great customer se... もっと見る
企業が回答しました
Excellent service from Jayden. Calm, knowledgeable, and patient, he took the time to explain the relevant details in simple terms, and provided the best option for me. Extremely pleased with him and... もっと見る
企業が回答しました
I had a really great experience in the shop today with Edward, who was extremely helpful, professional and gracious. He helped me and my mother with great care a friendliness, helping us both find the... もっと見る
企業が回答しました
企業情報
Vodafone UK - Orpington について
当該企業による記述
連絡先
224-226 High Street, BR6 0LS, Orpington, 英国
5.0
優良
299件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
この企業を閲覧した人は、以下の企業も閲覧しています。
Demi helped us today and made the whole…
Demi helped us today and made the whole process an absolute pleasure. So helpful and informative each step of the way. With a constant smile on her face Demi is a credit to the store.
2025年8月2日
自発的なレビュー
Vodafone UK - Orpington からの回答
Hey there,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Edward
Gave us great deals and so helpful with advice and questions we were asking about deals and our phones and broadband!
2025年8月2日
自発的なレビュー
Vodafone UK - Orpington からの回答
Hey Laura,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Henry was helpful.he answer all the…
Henry was helpful.he answer all the questions needed.
2025年8月1日
自発的なレビュー
Vodafone UK - Orpington からの回答
Hey Angela,
Thanks for the lovely review and fantastic support for Henry.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Henry at Vodafone Orpington branch is simply a genius
Henry at Vodafone Orpington branch essentially delivered a final resolution to a simply mind blowing problem. He did so through pure persistence, excellent knowledge and logical approach to cut through conflicting procedures at his own firm which could have otherwise cost me great deal of financial losses and mental anxiety.
For some reason Vodafone started reporting a default account in my name attached to an address that I had not live for 12years (despite me only been a Vodafone customer for only 3y).
The issue was I could not challenge the situation given I was not able to pass account security when I contact customer service related to that rogue account (not surprising, given I never set it up), Albeit Vodafone insisted it is my account because it carried my name. To top it off they were not letting me settle the default sum of £35 because I am not authorised on the account (this is all the while paying £100+ on other services to Vodafone). I watched with pain my credit score dropped by 350 points and without any ability to fix the issue. I was going in circles.
Thankfully, Henry got personally involved and through 3 phone calls to Vodafone contact centre (with me listening in) each lasting roughly 1hour each he managed to find somebody who can help and i ended up just paying off the rogue account overdue (just to get it off my back), and delinking that account from my profile.Henry also persisted to get the right team to remove the default entry from credit reference agency reporting.
Today when I checked I see my credit score back up by 387 points.
Henry pls take my whole hearted appreciation. Thank you very much.
H
2025年7月24日
自発的なレビュー
Vodafone UK - Orpington からの回答
Hey Harendra,
Thanks for the lovely review and fantastic support for Henry.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Excellent help and service from Henry
Excellent help and service from Henry. I actually joined Vodaphone .
2025年7月22日
自発的なレビュー
Vodafone UK - Orpington からの回答
Hey Sosana,
Thanks for the lovely review and fantastic support for Henry.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via X at http://vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Edward
Edward was extremely helpful, he really helped me out, gave me some good advice about WiFi etc will definitely be back to sort out broadband.
2025年7月23日
自発的なレビュー
Vodafone UK - Orpington からの回答
Hey Fiona,
Thanks for the lovely review and fantastic support for Edward.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Edward
Popped into the shop with a technical problem regarding my phone. Edward kindly helped me by going through different settings. Was patient, kind, made me laugh and fixed it!
2025年7月22日
自発的なレビュー
Vodafone UK - Orpington からの回答
Hey Joan,
Thank you for the wonderful review. It's a pleasure to receive such kind comments about Edward.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Vodafone UK - Orpington からの回答
Hey Waltraut,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Brilliant service from Ethan
I visited the store today with my husband to sort a network connection issue we had with a new phone purchased online. We were helped by Ethan Hunt (fabulous name!) who managed to sort the problem out very efficiently.
He also looked at our account and managed to save money on another phone which was over and above the service expected today, I am so impressed.
I had spent nearly 4 hours trying to resolve the problem online and over the phone with various operators who failed to help sufficiently to solve the issue.
I am super thankful to Ethan, he is a credit to Vodafone Orpington. Thanks again.
2025年7月20日
自発的なレビュー
Vodafone UK - Orpington からの回答
Hey Claire,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
We went in as a family to upgrade and…
We went in as a family to upgrade and start new contracts for 4 members of our family. Henry was really helpful and knowledgeable and sorted all 4 phones quickly and efficiently. Highly recommend taking a visit.
2025年7月19日
自発的なレビュー
Vodafone UK - Orpington からの回答
Hey Emma,
I'm glad to hear that the store agents were able to resolve the issue. Thank you for the wonderful review and the fantastic support for Henry.
If you ever need assistance, please feel free to contact the Social Media team via Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Great service from Ethan and Henry…
Great service from Ethan and Henry lovevy guys and very happy made the day
2025年7月18日
自発的なレビュー
Vodafone UK - Orpington からの回答
Hey Ardit,
Thanks for the lovely review and fantastic support for Ethan and Henry.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Edward
Edward was great at getting me a new phone and number. Explained everything and even when the systems seemed to be playing up, kept calm. Thanks!
2025年7月12日
自発的なレビュー
Vodafone UK - Orpington からの回答
Hey Omas,
Thanks for the lovely review and fantastic support for Edward.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Both Ethan and demi very helpful
Both Ethan and demi very helpful. Assisted me with technical issues on my tablet and had good conversations about helping me save money on my monthly bill.
2025年7月12日
自発的なレビュー
Vodafone UK - Orpington からの回答
Hey Patrick,
Thanks for the lovely review and fantastic support for Ethan and Demi .
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via X at http://vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Vodafone UK - Orpington からの回答
Hey Duncan,
Thanks for the lovely review and fantastic support for Deemi.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Edward
I came in to collect my phone and Edward explained everything to me and even helped get everything across to the new device. Also got me a good deal on my internet
2025年7月10日
自発的なレビュー
Vodafone UK - Orpington からの回答
Hey,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Edward was excellent
Edward was excellent. Helped me get everything across to my new tablet and helped me sign in so I didn't lose any of my progress! Thank you
2025年7月10日
自発的なレビュー
Vodafone UK - Orpington からの回答
Hey Maggie,
Thanks for the lovely review and fantastic support for Edward.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Ethan was very helpful helping me save…
Ethan was very helpful helping me save money and move off pay as you go and get a new phone
2025年7月9日
自発的なレビュー
Vodafone UK - Orpington からの回答
Hey Karen,
Thanks for the lovely review and fantastic support for Ethan.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Edward
Edward was extremely helpful he explained it all to me because I’m not familiar with any of it. He was efficient friendly and gave sound advice
2025年7月8日
自発的なレビュー
Vodafone UK - Orpington からの回答
Hey,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Edward
Edward helped me out upgrading my device. Trading in the device, I could pay off my current device and get a new one! Amazing service, great team
2025年7月8日
自発的なレビュー
Vodafone UK - Orpington からの回答
Hey Shpetim,
Thanks for the lovely review and fantastic support for Edward.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
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