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Vodafone UK - Oxford レビュー 

231
•
TrustScore 5段階評価の5

4.9

移動体通信事業者
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3 Cornmarket Street, OX1 3EX OXFORD, GB

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レビュアーのコメントを見てみましょう

5つ星のうち5の評価

Tolis was a superstar at your Oxford branch helping us with a replacement phone after my son lost his. He was very patient, talked me through all the options and couldn’t have provided a better experi... もっと見る

企業が回答しました

5つ星のうち5の評価

I was served by Tolis and he was so friendly, professional and proactive. He helped me find the airtime plan that perfectly suits my need. I will highly recommend Vodafone Oxford given the impeccable... もっと見る

企業が回答しました

5つ星のうち5の評価

There was quite a long wait to see an advisor but it was worth it! Tolis was absolutely delightful! Friendly, helpful and professional and he persisted in trying to solve my problem until he succeeded... もっと見る

企業が回答しました

5つ星のうち5の評価

Paul was very helpful - my phone had completely died, so he clearly explained my options within my price range etc, and patiently helped me secure a new handset and transfer all data over. The fact th... もっと見る

企業が回答しました

企業情報

  1. 移動体通信事業者
  2. 携帯電話販売店
  3. インターネット プロバイダー
  4. 電話・インターネット サービス
  5. テレコミュニケーション サービス プロバイダー

Vodafone UK - Oxford について

当該企業による記述

Explore the latest technology at Vodafone, where you'll find cutting-edge mobile phones and discover all our best offers and promotions in one place including; Sim Only, Broadband, Tablets, Smart Watches and beyond.
Visit Our Website Help & Support Mobile Phones Sim Only Broadband Tablets & Laptops Smart Watches

連絡先

  • 3 Cornmarket Street, OX1 3EX, OXFORD, 英国

4.9

優良

TrustScore 5段階評価の5

231件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

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この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。

Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。

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4.9

すべてのレビュー

(231)

過去12か月のレビュー数: 40,490件

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5つ星のうち5の評価

Outstanding customer service.


I visited Vodafone in Oxford today to have a change made to my contract.
Normally, I find visiting Vodafone to be a fate worse than death—I walk in with a heavy heart, expecting the all-too-familiar “computer says no” response.

However, on this occasion, I was helped by a young man named Dan. Dan was personable, friendly, and wonderfully chatty. Most importantly, he didn’t have that dreaded “computer says no” attitude. Instead, he went above and beyond to help me, and we achieved an excellent outcome.

I would highly recommend seeking out Dan—his customer service truly stands out.

— G.B.

2025年8月10日
自発的なレビュー
Vodafone UK - Oxford ロゴ

Vodafone UK - Oxford からの回答

Hey Galen,

Thanks for the lovely review and fantastic support for Dan.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

5つ星のうち5の評価

Nathan was helpful and patient with me…

Nathan was helpful and patient with me as a customer.

2025年8月8日
自発的なレビュー
Vodafone UK - Oxford ロゴ

Vodafone UK - Oxford からの回答

Hey Nyasha,

Thanks for the lovely review and fantastic support for Nathan.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

5つ星のうち5の評価

Feedback

Nathan in the Oxford store was extremely professional and approachable.As an OAP he made everything understandable.Thanks Nathan a very good service.👍

2025年8月4日
自発的なレビュー
Vodafone UK - Oxford ロゴ

Vodafone UK - Oxford からの回答

Hey Mark,

Thanks for the lovely review and fantastic support for Nathan.

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via X at http://vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

5つ星のうち5の評価

Daniel was amazing!

Daniel was by far, the best ever sales assistance I have ever encountered in any respect. He was extremely knowledgeable, friendly and provided an excellent service.

I was impressed by his depth of knowledge and the fact I had to change 2 phones, adjust my broadband and enquire about my account. Daniel was the best advisor I could have asked for, and I’m am extremely grateful he was the member of staff on duty.

Thank you personally to Daniel for the help and assistance he provided.

2025年8月3日
自発的なレビュー
Vodafone UK - Oxford ロゴ

Vodafone UK - Oxford からの回答

Hey Jason,

Thank you for the wonderful review. It's a pleasure to receive such kind comments about Daniel.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

5つ星のうち5の評価

Extremely helpful staff…

We had a very polite gentleman called Tolis who was extremely helpful and explained everything very well

2025年8月2日
自発的なレビュー
Vodafone UK - Oxford ロゴ

Vodafone UK - Oxford からの回答

Hey,

Thanks for the lovely review and fantastic support for Tolis.

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via X at http://vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

5つ星のうち5の評価

Thanks Paul!

Bought a new phone at Vodafone Oxford. Many thanks to Paul for his great help and advice.

2025年7月25日
自発的なレビュー
Vodafone UK - Oxford ロゴ

Vodafone UK - Oxford からの回答

Hey Lilly,
 
This is fantastic to hear! We really appreciate the feedback.
 
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

5つ星のうち5の評価

Best Customer Experience with ‘Tolis’

Saturday 25th July - Oxford Store.

Myself and my father went into the Vodafone store in the Saturday morning as my father was way overdue an upgrade. I usually support him with his phone and other tech as he is not tach savvy. However, I became useless thanks to the best customer service I have experienced/witnessed.

Apostolis or ‘Tolis’, as he referred himself to, was nothing but excellent, professional and provided the highest standard of knowledge whilst make it easy for my father to understand what he was looking at, looking for and how all of his benefits will benefit him with his new device. His attitude was far from trying to make him get the latest and spend the most, it was more about getting the latest device but whilst making sure the cost was kept an acceptable price. It’s people like Tolis, that are needed more retails and customer service. I’m an EE customer but used to be with Vodafone, I am very tempted to return due to experience I had today.

2025年7月25日
自発的なレビュー
Vodafone UK - Oxford ロゴ

Vodafone UK - Oxford からの回答

Hey Kieron,

This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

5つ星のうち1の評価

One of the worst company ever please do…

One of the worst company ever please do not get into vodafone

I am tired of talking robot Tobi
For two days i cannot make calls or receive calls. Made complaints no response. They never connect to you to an agent. I pay nearly £70 but cannot make calls this issue is soo constant. Their CEO don't reply their management don't reply. Please do not renew your contact choose others

Look at their response I cannot make or receive calls and they are saying to call.

2025年7月21日
自発的なレビュー
Vodafone UK - Oxford ロゴ

Vodafone UK - Oxford からの回答

Hey Taslima,

I apologize for the issues you've been experiencing with us. I am truly sorry for the unpleasant experience you've had to endure. Please know that this is not the kind of service we want our customers to have. I recommend reaching out to the calling teams by dialing 0333 304 0191 or speaking to them via Live Chat here: http://vodafone.uk/2LCJiTm.

If there's anything at all you still need help with, please come chat to my team on Facebook at http://vodafone.uk/2Fpnah2 or via X at http://vodafone.uk/3LXh2xl

Thanks,
Vodafone Social Media Team

5つ星のうち5の評価

Tolis was very helpful

Tolis was very helpful, thoughtful and kind!

2025年7月22日
自発的なレビュー
Vodafone UK - Oxford ロゴ

Vodafone UK - Oxford からの回答

Hey Amfilochios,

Thanks for the lovely review and fantastic support for Tolis.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

5つ星のうち5の評価

Excellent Service from Gisa

Gisa was wonderful and so very helpful which made such a change from the last time I visited the Oxford store. I came away this time with my new phone and I’m very happy with it.
Apostolos was also super helpful.

2025年7月18日
自発的なレビュー
Vodafone UK - Oxford ロゴ

Vodafone UK - Oxford からの回答

Hey Claire,

Thanks for the lovely review and fantastic support for Gisa.

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via X at http://vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

5つ星のうち5の評価

Great help when needed

Having struggled to migrate my data from one phone to another and set up an eSIM for which the QR code did not work I called into Vodafone in Oxford hoping for help. I was welcomed in a very professional manner and then assisted by Nathan who was absolutely brilliant in helping a 60something get back on track. He took the time to make sure everything worked and I left a happy and more loyal Vodafone customer. Thank you.
I see Nathan has other positive comments - clearly a good man.

2025年7月19日
自発的なレビュー
Vodafone UK - Oxford ロゴ

Vodafone UK - Oxford からの回答

Hey Andrew,

Thanks for the lovely review and fantastic support for Nathan.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

5つ星のうち5の評価

Irgisa - wonderful customer service

Irgisa was absolutely wonderful, super patient with my mum’s phone plan as she doesn’t speak the best English, and made us feel very comfortable. Lovely person, couldn’t say the same for the manager, not sure of his name but he was very rude, unprofessional and unwelcoming. Irgisa should be manager

2025年7月16日
自発的なレビュー
Vodafone UK - Oxford ロゴ

Vodafone UK - Oxford からの回答

Hey Emily,
 
This is fantastic to hear! We really appreciate the feedback.
 
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

5つ星のうち5の評価

My mobile had just died while using

My mobile had just died while using, I called in the Vodafone shop in Cornmarket street, Oxford and greeted by Nathan.
He was so helpful and knowledgeable!
A very short later it was fixed. Thank you
So grateful

2025年7月5日
自発的なレビュー
Vodafone UK - Oxford ロゴ

Vodafone UK - Oxford からの回答

Hey Helen,

Thanks for the lovely review and fantastic support for Nathan.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

5つ星のうち5の評価

Fantastic added service

My wife and I went in to Vodafone Oxford for some guidance on how to use the My Vodafone app, which Dan quickly provided. But he then went on to sort out our tariffs on both accounts and get us on a much better deal. Excellent service from someone who clearly knew his subject inside out. Thanks Dan.

2025年6月28日
自発的なレビュー
Vodafone UK - Oxford ロゴ

Vodafone UK - Oxford からの回答

Hey Alan,

Thanks for the lovely review and fantastic support for Dan.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

5つ星のうち5の評価

The best service ever iam really happy…

The best service ever iam really happy customer .Gisa is very patient and helpful. Really recommended

2025年7月5日
自発的なレビュー
Vodafone UK - Oxford ロゴ

Vodafone UK - Oxford からの回答

Hey Dorisi,
 
This is fantastic to hear! We really appreciate the feedback.
 
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

5つ星のうち5の評価

Seen by Paul who was very helpful

Seen by Paul who was very helpful, and cheerfully assisted with my query giving me a very satisfactory outcome.

2025年6月30日
自発的なレビュー
Vodafone UK - Oxford ロゴ

Vodafone UK - Oxford からの回答

Hey Michael,

I appreciate your thoughtful review and the excellent support you've provided to Paul.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

5つ星のうち5の評価

Upgrading my phone

It was a very calm and quiet environment to upgrade my phone. Not stressful in the least. The gentleman named Sufy from Vodafone was exceptionally helpful with his advice as well as very patient with my questions.

2025年6月28日
自発的なレビュー
Vodafone UK - Oxford ロゴ

Vodafone UK - Oxford からの回答

Hey Diane,
 
This is fantastic to hear! We really appreciate the feedback.
 
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

5つ星のうち5の評価

Sim only contract

Was seen promptly and Sufy was friendly, knowledgeable and efficient

2025年6月24日
自発的なレビュー
Vodafone UK - Oxford ロゴ

Vodafone UK - Oxford からの回答

Hi. Thank you for taking the time to leave us this amazing feedback. We're also really happy to see you've had some amazing service from Sufy.

If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team

5つ星のうち5の評価

I am deeply grateful for Nathan’s help…

I am deeply grateful for Nathan’s help this morning. I was desperate as my email wasn’t working. I am an older woman and find anything to do with computers extremely difficult. Nathan had my computer working again so quickly. An important aspect was how polite and patient Nathan was. Thank you very much for providing this shop in the centre of Oxford.
Patsy

2025年6月22日
自発的なレビュー
Vodafone UK - Oxford ロゴ

Vodafone UK - Oxford からの回答

Hi Patricia. We're happy to hear that we could resolve your email issue promptly. It's wonderful to know that our team member's patience and expertise were helpful. We appreciate your kind words and are glad our shop in Oxford could assist you. Thank you for your feedback.

If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team

5つ星のうち5の評価

Daniel at Vodafone Oxford - Amazing

Daniel at Vodafone Oxford provided us with first class customer service. Impeccable. Gave great advice to help us maximise our Vodafone client experience. Brilliant ambassador for Vodafoine

2025年6月21日
自発的なレビュー
Vodafone UK - Oxford ロゴ

Vodafone UK - Oxford からの回答

Hi Zoe. Thank you for your review. It's always lovely to read nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:

Facebook - https://vodafone.uk/3ItUUqU
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

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