Vodafone UK - Sunderland レビュー 

176
TrustScore 5段階評価の5

4.8

40A The Bridges, SR1 3LB Sunderland, GB


レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら

プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら

レビュアーのコメントを見てみましょう

5つ星のうち5の評価

I visited the Sunderland store on the morning of the 25th August and I was met by Andrew. He was really helpful and friendly and he has great customer service.Andrew found me a good deal for my sim fo... もっと見る

企業が回答しました

5つ星のうち5の評価

Every single time that I go into the vodaphone shop I am greeted and helped with whatever problem I have. Even if it’s just an enquiry they help you as much as they can. Most of the time I am seen by... もっと見る

企業が回答しました

5つ星のうち5の評価

Talking to someone who was customer focused - polite, patient and easy to talk to explaining about the new mobile phone we purchased. I have been with Vodaphone since 2006 and have always had great... もっと見る

企業が回答しました

5つ星のうち5の評価

Fantastic customer service and support, we were recommended the best deals and given all the information we needed to make informed decisions about product upgrades etc. Assistant manager Donna was ex... もっと見る

企業が回答しました


企業情報


連絡先

  • 40A The Bridges, SR1 3LB, Sunderland, 英国

4.8

優良

TrustScore 5段階評価の5

176件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

顧客にレビューを依頼しています

この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。

Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。

この企業のTrustpilot 利用方法

レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。

4.8

すべてのレビュー

(176)

過去12か月のレビュー数: 40,576

レビューを書く
Trustpilot に参加している企業は、インセンティブを提供したり、レビューを非表示にするためにお金を払ったりすることは許可されていません。レビューはレビュアーの個人的な意見で、Trustpilot のものではありません。詳細はこちら

5つ星のうち5の評価

Customer service was great

Customer service was great, worked everything out to save me the maximum amount whilst meeting my requirements. Great help!

2025年11月17日
自発的なレビュー
Vodafone UK - Sunderland ロゴ

Vodafone UK - Sunderland からの回答

Hi. We're happy to hear that you had such a positive experience and appreciate you sharing your fantastic feedback with us. If you ever need anything, please don't hesitate to reach out to the Social Media team:

Facebook - https://vodafone.uk/3ItUUqU
Instagram - https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

5つ星のうち5の評価

Spoke with Mark today and he was…

Spoke with Mark today and he was extremely efficient and knowledgeable with all aspects of mobile phones.
Would recommend this store if looking for a new device or upgrade. Keep up the good work

2025年11月16日
自発的なレビュー
Vodafone UK - Sunderland ロゴ

Vodafone UK - Sunderland からの回答

We're happy to hear that you had such a positive experience and appreciate you sharing your fantastic feedback with us.

Thanks,
Vodafone Social Media Team

5つ星のうち5の評価

Great customer service

I was helped by Chloe today who help me with my contract. Chloe was extremely helpful, knowledgeable and friendly. Chloe is a credit to your company.

2025年11月15日
自発的なレビュー
Vodafone UK - Sunderland ロゴ

Vodafone UK - Sunderland からの回答

We're happy to hear that our service was so helpful and that you found it to be a positive experience. We appreciate you taking the time to leave us this great feedback.

Thanks,
Vodafone Social Media Team

5つ星のうち5の評価

Very respectable and super quick

Very respectful and super quick.

2025年11月14日
自発的なレビュー
Vodafone UK - Sunderland ロゴ

Vodafone UK - Sunderland からの回答

Thank you for your fantastic feedback and we're thrilled to hear the support you experienced!

Thanks,
Vodafone Social Media Team

5つ星のうち5の評価

Served by Jen

Me and my partner were served by Jen, couldn’t have asked for any better customer service. Would recommend going to this store if looking to get a new phone or upgrade

2025年11月2日
自発的なレビュー
Vodafone UK - Sunderland ロゴ

Vodafone UK - Sunderland からの回答

We're happy to hear that our service was so helpful and that you found it to be a positive experience. We appreciate you taking the time to leave us this great feedback.

Thanks,
Vodafone Social Media Team

5つ星のうち5の評価

Absolutely brilliant service from…

Absolutely brilliant service from Anthony in the shop today, helped with the upgrade of my phone and answered all my questions. So lovely and very happy with my experience.

2025年11月1日
自発的なレビュー
Vodafone UK - Sunderland ロゴ

Vodafone UK - Sunderland からの回答

Hi. We're happy to hear that you had such a positive experience and appreciate you sharing your fantastic feedback with us. If you ever need anything, please don't hesitate to reach out to the Social Media team:

Facebook - https://vodafone.uk/3ItUUqU
Instagram - https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

5つ星のうち5の評価

Jen made a true difference in the…

Jen made a true difference in the quality of my visit. She has been instrumental and extremely helpful in helping me.

Answered every question and delivered the adequate support.

Thank you Jen.

2025年10月21日
自発的なレビュー
Vodafone UK - Sunderland ロゴ

Vodafone UK - Sunderland からの回答

We're happy to hear that you had such a positive experience and appreciate you sharing your fantastic feedback with us.

Thanks,
Vodafone Social Media Team

5つ星のうち5の評価

Donna was exceptional

Donna was exceptional. Super helpful understood my frustration all be it from a third party. I’m all sorted and will definitely recommend the Sunderland store. Thank you ⭐️

2025年10月17日
自発的なレビュー
Vodafone UK - Sunderland ロゴ

Vodafone UK - Sunderland からの回答

Hi Laura. Thank you for your review. It's always lovely to read such nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:

Facebook - https://vodafone.uk/3ItUUqU
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

5つ星のうち5の評価

Donna

Donna was aa great help navigating me through everything and very friendly she is a credit to your company thank you

2025年10月12日
自発的なレビュー
Vodafone UK - Sunderland ロゴ

Vodafone UK - Sunderland からの回答

Thank you for your fantastic feedback and we're thrilled to hear the support you experienced!

Thanks,
Vodafone Social Media Team

5つ星のうち5の評価

Mark gave me very good customer service…

Mark gave me very good customer service really love the network

2025年10月10日
自発的なレビュー
Vodafone UK - Sunderland ロゴ

Vodafone UK - Sunderland からの回答

We're happy to hear that our service was so helpful and that you found it to be a positive experience. We appreciate you taking the time to leave us this great feedback.

Thanks,
Vodafone Social Media Team

5つ星のうち5の評価

Fantastic

Donna from this store has been fantastic. Set up home Internet. 2 sits and did everything for me. You should be very honoured having her working for you. Explained everything. So helpful it'sade my day.

2025年10月2日
自発的なレビュー
Vodafone UK - Sunderland ロゴ

Vodafone UK - Sunderland からの回答

Thank you for your fantastic feedback and we're thrilled to hear the support you experienced!

Thanks,
Vodafone Social Media Team

5つ星のうち5の評価

Brilliant help throughout

Brilliant help throughout, very professional unlike onecom.

2025年10月1日
自発的なレビュー
Vodafone UK - Sunderland ロゴ

Vodafone UK - Sunderland からの回答

Hey Elishia,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2

Thanks again,
Vodafone Social Media Team

5つ星のうち5の評価

Very informative pleasant nothing to…

Very informative pleasant nothing to much trouble

2025年10月1日
自発的なレビュー
Vodafone UK - Sunderland ロゴ

Vodafone UK - Sunderland からの回答

Hey Elaine,
 
This is really lovely to hear, thanks for the review!
 
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

5つ星のうち5の評価

Jenny did an amazing job with helping…

Jenny did an amazing job with helping us get our unlimited data today!! Very patient and helpful

2025年9月27日
自発的なレビュー
Vodafone UK - Sunderland ロゴ

Vodafone UK - Sunderland からの回答

Hey Ghada,
Thanks for the lovely review and fantastic support for Jenny.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team

5つ星のうち5の評価

Jenny did amazing and was very patient…

Jenny did amazing and was very patient with us. Great customer service and very good at her job!!!

2025年9月27日
自発的なレビュー
Vodafone UK - Sunderland ロゴ

Vodafone UK - Sunderland からの回答

Hey Raneem,

Thanks for the lovely review and fantastic support for Jenny.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

5つ星のうち5の評価

We came in store as my daughter damaged…

We came in store as my daughter damaged her phone.
Donna was amazing! Not only did she take time to help us with that but went above and beyond to help with some other issues I didn’t even realise were on my accounts!
The customer service was second to none! Cannot praise this lady enough! Absolutely excellent at her job!
Well done Donna, thank you so much.
Blown away by your helpfulness ☺️

2025年9月21日
自発的なレビュー
Vodafone UK - Sunderland ロゴ

Vodafone UK - Sunderland からの回答

Hey Anthea,

Thanks for the lovely review and fantastic support for Donna.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2.

Thanks again,
Vodafone Social Media Team

5つ星のうち5の評価

Jennifer was very helpful in sorting…

Jennifer was very helpful in sorting the problems I had, and explained the best way forward and the options with that. She helped with transferring my data from the old phone and gave me some ideas of how get the best out of my new phone. Very professional

2025年9月21日
自発的なレビュー
Vodafone UK - Sunderland ロゴ

Vodafone UK - Sunderland からの回答

Thank you for your fantastic feedback and we're thrilled to hear the support you experienced!

Thanks,
Vodafone Social Media Team

5つ星のうち5の評価

Smooth service

Lovely smooth service. Came in to check my sim only. Andrew checked my account and gave me my options. No hard selling. I was offered suggestions and welcome to choose whichever I wanted. Left with a renewed contract. Couldn't fault the exchange. I recommend Vodaphone. (Sunderland, The Bridges Store)

2025年9月6日
自発的なレビュー
Vodafone UK - Sunderland ロゴ

Vodafone UK - Sunderland からの回答

We're glad you enjoyed your experience in our Sunderland store. It's great to hear that you received smooth, helpful service. We appreciate your recommendation.

Thanks,
Vodafone Social Media Team

5つ星のうち5の評価

Andrew went above and beyond to make…

Andrew went above and beyond to make sure we got the best deal possible. Andrew was polite and friendly during the whole transaction

2025年9月6日
自発的なレビュー
Vodafone UK - Sunderland ロゴ

Vodafone UK - Sunderland からの回答

Thanks for the lovely review and fantastic support. We're happy to hear that you were pleased with the service and the effort to ensure you received the best deal.

Thanks,
Vodafone Social Media Team

5つ星のうち1の評価

Appalling customer service

We arrange to have broadband fitted on the 21st of Sept. 15 days later it still isn't in and working. Vodafone customer service is appalling. We have numerous engineers at our home and online with no success. We have spent days waiting in for help with very poor communication.
As our home security it internet based we have had to cancel a holiday. This company simply doesn't care about the customer so avoid being a customer.

2025年9月5日
自発的なレビュー
Vodafone UK - Sunderland ロゴ

Vodafone UK - Sunderland からの回答

We're very sorry to hear about the internet issues you are experiencing. It's not the level of service we aim to provide, and we appreciate you bringing this to our attention.

We have support tools available on the Vodafone Broadband app and website where diagnostics can be run here:

- https://vodafone.uk/BroadbandApp
- https://vodafone.uk/2krM6Lw

Please try the Support Tool and the App as they'll be able to diagnose the service right away. If an issue is found with the service, a ticket will be raised to our Tech team to further investigate before they contact you.

If you need further assistance, please connect with our team on Facebook at vodafone.uk/2Fpnah2 or Instagram at https://ig.me/m/vodafone. Alternately you can contact us via webchat or by dialling 191 from a Vodafone mobile or 0333 304 0191 from a landline.

Vodafone Social Media Team

Trustpilot エクスペリエンス

Trsutpilot のレビューは誰でも書くことができます。レビューを書いた人には自分の書いたレビューをいつでも編集したり削除したりする権限があり、それらのレビューはアカウントがアクティブである限り表示されます。

プラットフォーム保護のため、専門チームと高度なテクノロジーを駆使しています。偽レビューとの闘いについての詳細はこちらをご一読ください。

Trustpilot におけるレビュー プロセスの詳細についてはこちらをご覧ください。

よいレビューを書くための8つのヒントをご覧ください。

確認を行うことで、Trustpilot に投稿されるレビューが [LINK-BEGIN-PEOPLE]実在の人物[LINK-END-PEOPLE] によって書かれたものであることの保証につながります。

レビューに対してインセンティブを提供したり、選択的にレビューを依頼したりすることは、TrustScore にバイアスを生む可能性があります。これは 当社のガイドラインに反します

詳細情報