Vodafone UK - Wrexham レビュー 

228
TrustScore 5段階評価の5

4.9

48 Hope Street, LL11 1BB Wrexham, GB


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レビュアーのコメントを見てみましょう

5つ星のうち5の評価

I was helped in Wrexham store by Jodi earlier this week. Jodie gave me excellent service . I have been helped by her previously and her great customer service is what retains me as a loyal Voda... もっと見る

企業が回答しました

5つ星のうち5の評価

Melissa managed to help me update my phone contracts and broadband in store. I personally hate cold callers and prefer a face to face experience. Everything was explained at a decent speed, another re... もっと見る

企業が回答しました

5つ星のうち5の評価

Jodi talked me through my options in changing my phone & broadband package ~ she was fully conversant with the different handset capabilities & presented everything in a friendly & understandable ma... もっと見る

企業が回答しました

5つ星のうち4の評価

Needed to renew my 3 contract and Shauna managed to do this in no time at all. In addition, she arranged for extra roaming charges for when I am in Europe so great result all round! Many thanks.

企業が回答しました


4.9

優良

TrustScore 5段階評価の5

228件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

顧客にレビューを依頼しています

この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。

Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。

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レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。

4.9

すべてのレビュー

(228)

過去12か月のレビュー数: 42,200

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Trustpilot に参加している企業は、インセンティブを提供したり、レビューを非表示にするためにお金を払ったりすることは許可されていません。レビューはレビュアーの個人的な意見で、Trustpilot のものではありません。詳細はこちら

5つ星のうち5の評価

Excellent service very helpful makes us…

Excellent service very helpful makes us feel very welcome and apart of the vodafone family thank you

2024年8月2日
自発的なレビュー
Vodafone UK - Wrexham ロゴ

Vodafone UK - Wrexham からの回答

Hi Rebecca, It's great to see our team were so welcoming and offered such memorable service 😊
Thanks for your review, The Vodafone Social Media Team

5つ星のうち5の評価

Good customer service and assistant…

Good customer service and assistant manager knew what he was talking about

2024年7月11日
自発的なレビュー
Vodafone UK - Wrexham ロゴ

Vodafone UK - Wrexham からの回答

Hi Jack,

Thanks for your 5-star review for our colleague in our Wrexham store. We appreciate this feedback. If you need any help in the future, please message us via Facebook PM: vodafone.uk/3K1e4GB - X (formerly Twitter): vodafone.uk/3nfdPyY or Instagram via Vodafone UK

Thanks again,
Vodafone Social Media team

5つ星のうち5の評価

Great experience

Great experience

2024年7月3日
自発的なレビュー
Vodafone UK - Wrexham ロゴ

Vodafone UK - Wrexham からの回答

Hi Jack,

Thank you for reviewing and sharing this feedback.

If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone

Thanks, Vodafone Social Media Team

5つ星のうち5の評価

iPhone

Great service

2024年7月2日
自発的なレビュー
Vodafone UK - Wrexham ロゴ

Vodafone UK - Wrexham からの回答

Thanks for your fab feedback Steven. It's great to see you're enjoying our service so much.
All the best, The Vodafone Social Media Team

5つ星のうち5の評価

Superb customer service

All the staff were good, but Jack looked after us brilliantly. He was great and his knowledge and customer service was outstanding.

2024年6月30日
自発的なレビュー
Vodafone UK - Wrexham ロゴ

Vodafone UK - Wrexham からの回答

Hi Dave. Thank you for your review for Jack and the team. It's always lovely to read such great feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:

Facebook - http://vodafone.uk/3K1e4GB
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

5つ星のうち5の評価

Everyone very welcoming

Everyone very welcoming. No pressure in buying products. Chatty and understanding. Definitely above and beyond for the customers

2024年6月17日
自発的なレビュー
Vodafone UK - Wrexham ロゴ

Vodafone UK - Wrexham からの回答

Hi Michael,

Thank you for your review. It's always lovely to read such nice feedback. If you ever need anything, please reach out to the Social Media team through Facebook http://vodafone.uk/3K1e4GB or X @VodafoneUK.

Thanks,
Vodafone Social Media Team

5つ星のうち5の評価

Good service

2024年6月9日
自発的なレビュー
Vodafone UK - Wrexham ロゴ

Vodafone UK - Wrexham からの回答

Hi Emyr,

Thank you for your review. If you ever need anything, please reach out to the Social Media team through Facebook http://vodafone.uk/3K1e4GB or X @VodafoneUK.

Thanks,
Vodafone Social Media Team

5つ星のうち5の評価

The assistant was very kind…

The assistant was very kind understanding and helpful

2024年6月6日
自発的なレビュー
Vodafone UK - Wrexham ロゴ

Vodafone UK - Wrexham からの回答

Hi Kim,

Thank you for your review and feedback.

If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone

Thanks, Vodafone Social Media Team

5つ星のうち1の評価

I visited Vodafone Wrexham for a change…

I visited Vodafone Wrexham for a change of network as l wanted to move from the other network.
Staff ignored me when l got in and pretended to be very busy. After a while l was asked, "how can l help you" I explained myself and then after was told to take a sit. It's only that l really wanted to change to their Network but almost gave up.
Suprisingly l was being attended to by the assistant Manager who is kind of racist and rude.
I really had a bad experience.

2024年6月2日
自発的なレビュー
Vodafone UK - Wrexham ロゴ

Vodafone UK - Wrexham からの回答

Hi Rufaro,

It's disappointing to hear about your recent experience, this is not what we want for our customers. We're really sorry about this. Could you please reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone so we can get this looked into further?

Thanks, Vodafone Social Media Team

5つ星のうち5の評価

Really helpful happy with the service I…

Really helpful happy with the service I received.

2024年5月27日
自発的なレビュー
Vodafone UK - Wrexham ロゴ

Vodafone UK - Wrexham からの回答

Hey Elisha,

Thanks for this great feedback! We're so happy to hear it.

If you ever need our help, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X at vodafone.uk/3nfdPyY
Thanks, Vodafone Social Media Team

5つ星のうち5の評価

Chloe was very helpful and got me set…

Chloe was very helpful and got me set up with no problems, excellent customer service

2024年5月25日
自発的なレビュー
Vodafone UK - Wrexham ロゴ

Vodafone UK - Wrexham からの回答

Hi Colin. Thank you for your review for Chloe. It's always lovely to read such nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:

Facebook - http://vodafone.uk/3K1e4GB
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

5つ星のうち5の評価

Always helpful when I visit the store.

2024年5月17日
自発的なレビュー
Vodafone UK - Wrexham ロゴ

Vodafone UK - Wrexham からの回答

Hi William,

We're delighted you had such a positive experience!

If you ever need our help in the future, please reach out to us by following the below links:
Facebook - vodafone.uk/3lCYUxW or X - vodafone.uk/3LXh2xl

Thanks,
The Vodafone Social Media Team

5つ星のうち5の評価

Neil was very helpful and kind he…

Neil was very helpful and kind he tended to our wants and needs perfectly x

2024年5月9日
自発的なレビュー
Vodafone UK - Wrexham ロゴ

Vodafone UK - Wrexham からの回答

Hi Louise,

Thank you for your review and great feedback for Neil.

If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone

Thanks, Vodafone Social Media Team

5つ星のうち5の評価

Very helpfull very professional Thank…

Very helpfull very professional Thank you Chloe

2024年5月5日
自発的なレビュー
Vodafone UK - Wrexham ロゴ

Vodafone UK - Wrexham からの回答

Hi Debbie,

Thanks for the great review!

If you ever need our help, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X at vodafone.uk/3nfdPyY
Thanks, Vodafone Social Media Team

5つ星のうち5の評価

Chloe was super friendly and super…

Chloe was super friendly and super helpful. Excellent customer service. A thoroughly enjoyable experience. Thank you. 👍🏻

2024年4月13日
自発的なレビュー
Vodafone UK - Wrexham ロゴ

Vodafone UK - Wrexham からの回答

Hey Liz, Thanks for letting us know about the service you received from Chloe.
Thanks, The Vodafone Social Media team

5つ星のうち5の評価

Very good customer service

Very good customer service
Very helpful staff
Easy to switch broadband
Good price

2024年4月12日
自発的なレビュー
Vodafone UK - Wrexham ロゴ

Vodafone UK - Wrexham からの回答

Hi there,

Thanks for this great feedback! We really appreciate you taking the time to share this review of your positive experience.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X at vodafone.uk/3nfdPyY

Thanks, Vodafone Social Media Team

5つ星のうち5の評価

Tip top service

2024年4月10日
自発的なレビュー
Vodafone UK - Wrexham ロゴ

Vodafone UK - Wrexham からの回答

Hi brian,

Thanks for taking your time to leave this feedback for our Wrexham store. If you ever need any further help, there’s a useful Help and Support section on our website here: https://support.vodafone.co.uk/

Thanks again,
Vodafone Social Media team

5つ星のうち5の評価

Made me feel warm and welcome (as…

Made me feel warm and welcome (as always)

2024年3月14日
自発的なレビュー
Vodafone UK - Wrexham ロゴ

Vodafone UK - Wrexham からの回答

Hi Zay,

This is a great review for our Wrexham store. Thanks for taking your time to share. If you need any help in the future, please message us via Facebook PM: vodafone.uk/3K1e4GB - X (formerly Twitter): vodafone.uk/3nfdPyY or Instagram via Vodafone UK

Thanks again,
Vodafone Social Media team

5つ星のうち5の評価

Great member of staff

Great member of staff. Very informative and helpful.

2024年3月4日
自発的なレビュー
Vodafone UK - Wrexham ロゴ

Vodafone UK - Wrexham からの回答

Hi s cooney,

Thanks for leaving this 5-star review for our colleague in the Wrexham store.
We're here to help if you need anything. You can reach us by dropping us a message either on Facebook using: vodafone.uk/3K1e4GB - X (formerly Twitter): vodafone.uk/3nfdPyY or Instagram via Vodafone UK

All the best,
Vodafone Social Media team

5つ星のうち5の評価

Really helpful staff in Wrexham branch.

Jodi and Neil in the Wrexham branch were extremely helpful to me today. I had been so worried as my mobile is vital in caring for my mother. They gave me the info and advice needed and set me up with a new simple phone to suit my needs. Very grateful for being able to get help face to face. My partner and I have been into this branch before and on all occasions found Jodi and all other staff very friendly and very helpful. Thank you very much.

2024年2月27日
自発的なレビュー
Vodafone UK - Wrexham ロゴ

Vodafone UK - Wrexham からの回答

Hi Amanda,

Thank you for your review. It's always lovely to read such nice feedback. If you ever need anything, please reach out to the Social Media team through Facebook http://vodafone.uk/3K1e4GB or X @VodafoneUK.

Thanks,
Vodafone Social Media Team

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