Vancouver Compact
We purchased a Vancouver Compact, back in October 2024. We delayed the build of the structure to be sure of better weather in Spring 2025. We visited the dealership several times from the time of purchase to delivery, to ask questions as we didn’t feel that we were given all the information we needed. The information we were given, is that the whole process will take 2 days, but his is not the case. The build took more than two weeks to be completed.
There were three other trades involved, in addition to the initial build: plasterers, electricians and climate control. All on different dates, with a need to allow gaps between them (3 days between plasterer and electrician). We knew nothing of this prior to the start of the build. We had three different companies phoning for dates, all lof which had to be in a specific order.
We had a painter pre-booked to paint the structure, but had to re-book him for a week later, due to the additional trades we knew nothing about.
We also had issues over the quality of the build. After a few weeks, a gap appeared at the back of the structure, so sunlight was shining through where the joists meet the roof. We complained and although this was fixed (apparently temporarily) a bigger gap appeared a few months later which required a more permanent fixing, with additional wood being added to close the gap that had appeared. We have also had problems with the doors not closing. We received instruction on how to adjust the doors but this was not easy, and we ended up paying an independent carpenter to adjust the doors, so we could close them fully.
In summary; the information given by the sales team was incorrect. Regardless of how many times questions were asked, we still received the same information, that the build would be completed in two days. We would not recommend Johnsons to friends or family.
Johnsons Garden Buildings からの回答
Thank you for sharing your feedback. We’re very sorry that aspects of your experience did not meet expectations.
While the structural build of a Vancouver Compact typically takes two days, projects with additional trades—such as plastering, electrics and climate control—require a specific sequence with intervals to ensure quality. We apologise if this was not made clear at the point of sale and understand the frustration it caused when coordinating your own arrangements.
Regarding the roof joint, timber buildings naturally move and settle over time. When you raised the issue, we carried out remedial works, and we would always address such matters under the comprehensive structural warranty provided with all our buildings.
For the doors, adjustment guidance is included in the handover documentation, as minor realignments can occasionally be needed as the building settles. These instructions are intended to allow straightforward correction as part of normal homeowner maintenance but we would have been happy to offer further detail had you informed us that you were finding the adjustment difficult.
We take your feedback seriously and have shared it internally to ensure clearer communication around timelines and specifications in the future.
Kind regards
The Team at Johnsons
