The trains look great--colorful and perfect for our nephews! Also really appreciate the customer service--I had accidentally ordered the wrong style of caboose and they sent me the caboose I intended... もっと見る
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レビュアーのコメントを見てみましょう
Saw this in a Vermont store while traveling, wanted it for a 3 year old’s birthday present, but I needed a letter not in stock at that store. This merchant is the manufacturer. Prompt delivery, good... もっと見る
First the Puzzle Stool is very cute. Wish they had better communication on their website when ordering, ordered the Jewel color for boy stool, no place to add comments while ordering. I sent a email r... もっと見る
We received an alphabet name train for our daughter as a gift and I loved it so much that I ordered three for my good friends who have childrens birthdays coming up. Through a mail delivery mix up, I... もっと見る
企業情報
当該企業による記述
Alphabet Trains & Toys is a retailer of high-quality educational toys made from sustainable materials. Most of our toys are made in the US and safety-tested according to the highest standards. We carry Name Trains, personalized name puzzle stools, personalized books, Montessori and educational toys, etc. We pride ourselves in our outstanding customer service, no-hassle return policy, and our FREE shipping program
連絡先
P.O. Box 1702, 94526, Danville, 米国
- 8775467467
- sales@alphabet-trains.com
- alphabet-trains.com
4.3
優良
181件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 100％に回答しています
通常24時間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Alphabet trains
These alphabet trains are cute for little ones learning to spell their name. Very colorful and seem to be well made. My grandson loves trains and has had his for 3 years now. I recently bought one for my brother's grandson, 2 years old
2021年5月19日
It’s a great grand baby gift
2021年4月29日
Very quick response and shipping
2021年4月28日
The book is wonderful with my…
The book is wonderful with my Grandson's name throughout. I did, however, upload a photo of him to be added to the book and it is not there. I was a little disappointed but the family didn't know so it was a lovely Easter surprise for them!
2021年4月9日
Alphabet Trains からの回答
Hello and thank you for your review.
We are extremely sorry to hear that you had a problem with inclusion of the image in the storybook. There is a size constraint on the images and that is probably why your image was not uploaded. It is there to ensure image quality for the published book.
We do post the image constraint on the product page but you may have not been aware of it and we apologize if that was unclear.
Regards,
alphabet-trains.com
You want me to do a review and I still…
You want me to do a review and I still have not gotten the item I order
When am I receiving my order
2021年4月8日
Alphabet Trains からの回答
Thank you for your honest review.
However, 90% of our products are customized. As such, they are made after an order is placed and shipping and delivery will understandably take longer than off-the-shelf products. We apologize if this is confusing or unclear.
In addition due to the pandemic, and for reasons beyond our control, most carriers have now waived their delivery timeline guarantees and packages may take longer to deliver.
That said, we still apologize if your experience with our service or products has been negative. Please let us know if there is anything we can do to make your shopping experience better.
Letter train
The customer service was so helpful when I called to ask questions. They also told me what was in stock so we could try to get it for my sons birthday which was in just a few days from when we placed the order. They made sure it arrived on time for his birthday. The train was even better than we imagined and was so glad we got the engine with the Happy Birthday on it. We would order from them again.
2021年3月29日
The name train is beautiful and well…
The name train is beautiful and well made it was a gift and they loved it for there son.
2021年2月20日
Good value .Easy gift.
2021年2月7日
Satisfied customer
I ordered two trains for grandchildren. Both orders were processed promptly and received before Christmas! Grandchildren are playing with their trains!!
2020年12月27日
Can’t wait for my nephews to receive…
Can’t wait for my nephews to receive their trains. Love the colors & quality!
2020年12月20日
Beautiful Name train
I was so excited to get this in time for Christmas! Blocks are colorful and well-constructed.
I also ordered Santa and little red caboose.
Thank you!
2020年12月20日
This is exactly what I wanted
This is exactly what I wanted. I had purchased one for my other grandchildren but that website no longer had it so was really happy to find one for my youngest.
2020年10月16日
Could not ask for better service
Could not ask for better service. Amazing quality on the personalized stools
2020年10月2日
自発的なレビュー
lletter train order
I was concerned about not getting confirmation of order, so I called to inquire in which they were very accommodating. Then sent a new conformation and advised me to check junk mail too. when product arrived it was well made and good quality materials.
2020年9月22日
自発的なレビュー
Never received product!!!
2020年9月18日
自発的なレビュー
Alphabet Trains からの回答
We are extremely sorry to hear that. We do not have a report of you contacting us about the problem prior to this review. Would you please contact us at your convenience so we can help resolve your issue? You can reach us at xxsalesxx@alphabet-trains.com
Thank you
This was the very first time that I…
This was the very first time that I ordered anything online and Alphabet Trains made it so easy. I was in a panic because I couldn't find the trains anywhere in town, but miraculously, Alphabet Trains delivered the gift to me right before the baby shower. Thanks again to you and the USPS!
2020年8月28日
自発的なレビュー
This company offer always high related…
This company offer always high related product.Expected always high.
2020年6月27日
自発的なレビュー
No shipping notification
I never received any notification that the train was shipped. If I hadn’t heard from the recipient I still wouldn’t know.
2020年6月24日
自発的なレビュー
Alphabet Trains からの回答
Thank you for your review.
We are sorry to hear that you did not receive the shipping confirmation email. We send the shipping confirmation email as soon as an order is shipped, but sometimes emails end up in the Spam/Junk folder.
We apologize for the problem snd hope that aside from that, everything else was satisfactory.
alphabet-trains.com
Placing order was not totally easy.
Placing order was not totally easy. Had difficulty when trying to select items.
2020年4月21日
自発的なレビュー
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