I absolutely love the quality and weight of the fabric, and the fine craftsmanship of all the pieces from Amour Linen. You can literally feel the dedication and love going into the construction of all... もっと見る
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I have bought several apparel pieces from AL for my wife. She loves all of them. They are quality pieces with excellent craftsmanship. We very much appreciate the attention to detail.
I ordered in June, was waiting more than one month for the items, sent 4 out of 6 back in time, paid the ones i kept and still got an issue with klarna for the payment of the rest of the order (which... もっと見る
企業が回答しました
I’ve made several attempts to contact them by email to return badly fitting items. Initially I had zero response. Addendum - I have now made contact via instagram and have arranged a return. Let’s... もっと見る
企業が回答しました
企業情報
当該企業による記述
AmourLinen is a brand that focuses on designing high quality linen textiles that are created with honest attention to detail and ecological consciousness.
連絡先
Kareiviu str. 7, LT-09108, Vilnius, リトアニア
- amourlinen.com
3.4
まあまあ
109件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 72％に回答しています
通常1週間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Beautiful fabric
Beautiful fabric, easy, fast shipment and delivery.
Color matches the photos on the site.
will definitely recommend and reorder from Amourlinen.
2023年4月3日
A satisfied customer
Our purchase did take a while to arrive as there was a delay in sending out the initial order, however, the company responded quickly to our complaint, and were then very communicative and helpful in ensuring that we received the parcel safely and quickly.
We are absolutely delighted with the bed linen. It is gorgeous!
In the end I would recommend this company as they dealt with our complaint very attentively and quickly, and the linen is a very high quality, beautiful product.
2023年4月17日
AmourLinen からの回答
Dear Kate,
Thank you for your message. Customer support got your message and got back to you via email. I am really sorry about this delay. Your order has been made and packed today and it will be picked up by Fedex. It should arrive in Germany by the end of the week.
I am really sorry again and I wish you a great day!
Kindest regards from Vilnius,
Miglé
Super great!
2023年3月16日
Excellent quality but slow delivery time
My order took 3 weeks to arrive but after I contacted the company they were responsive and it was sent promptly. The dress is lovely and the quality is excellent and I am very happy with it. I just would have expected some communication around the delivery time.
2023年2月26日
Item never arrived in California
I ordered Dec 16 and the shipping estimate indicated the item would arrive by Christmas in California. 6 weeks later, it still has not arrived. The confirmation number i was given was for the Netherlands and didn't provide any information about arriving in the US.
2022年12月16日
AmourLinen からの回答
Hello there!
I’m so sorry to hear that! We've experienced a tremendous increase in volumes during Q4 of last year, therefore a lot of orders were delayed up to a month, including yours. I've checked the system and it appears that your order is still on the way. During peak holiday sales sometimes shipments get lost and we feel that as a brand we owe you for the extremely long shipping time. So we'd like to refund you the full amount and if you receive your late shipment you can keep it! Again, I want to apologize on behalf of AmourLinen and wish you all the best!
Founder and CEO, Lucas
Good quality fabric, but my oder was sent to wrong address
Good quality fabric, relatively fast delivery, the only reason I put 3 stars is because the shop has put wrong address on the package and so my order could have been lost. Thanks to Fedex for giving me a call to figure out the issue and delivering the package to the correct address. The shop didn't explain the reason for this issue, but I hope they are going to make some improvements and eliminate the possibility of similar issues in the future.
2023年1月10日
AmourLinen からの回答
Hi there Maryna!
I'm so sorry to hear that you've experienced issues with the shipment. Glad to hear everything was well in the end, and you've received our premium quality products. To explain what went wrong here, I'd like to say that we use dedicated systems and direct integrations with the shipping companies, to eliminate human error. So the only issue is that perhaps the system didn't read your address as you've intended. Perhaps due to the city's name being written several times. Anyways, I'm so glad you've received the products in the end and hope they've met your expectations!
Founder and CEO Lucas
Beautiful fabric
Not your fault, but my orders took 4 weeks to arrive - got caught in Christmas post!
I love your products, they are beautiful quality. I've bought tablecloths to offer as wedding gifts and they have been well received. I bought wide linen for curtains and they worked very well.
2022年12月31日
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