AXA レビュー 152

Sie machen alles, um keine Leistung decken zu müssen. Ich empfehle es NICHT!
So viel Ärger wie mit der axa habe ich nirgends. Sehr schade!

Avoid AXA I have never claimed, what an experience my first claim. I brought a mini countryman which I was delighted with ,unfortunately drove through water in the road the car completely stopped. My mechanic came lifted it tried to fix it was damaged unable to repair. Rang AxA company they said as you got your mechanic to lift it we are not providing your claim . No car for my work and they didn’t stand over the claim .So disappointed in them ,they were able to take my money , then when I needed them not worth their name. Not an honest firm regret given them my money.

Their customer service department is the WORST. Me calling to ask about my claim and I’m constantly being told oh well your policy has £100 excess even though my claim is for more than £100… like trying to deter me from making a claim. The advisor told me he was going to send me a link via email and it never came. Their customer service is pathetic.

AXA får bestilling på cykelnøgle d 9.1 og trækker beløbet d 13.1 og i dag er den 31.1 og stadig ingen cykelnøgle. Kan ikke få lavet ny nøgle her i Danmark så jeg står med i en situation hvor jeg ikke kan få ny nøgle til en cykel til kr 24.000,- Det er helt vildt at lade et firma ha eneret , som i den grad yder en elendig service og desværre får jeg nok ingen nøgle og står med en cykel med kun en nøgle. Gazelle må virkelig lave deres låsesystem om

Former employee here. Avoid this company as both a customer and an employee. One of their values is "integrity" but they have consistently failed to act with it. Fundamentally dishonest company who will do anything to avoid their obligations.

absolutely horrendous company to go through

they said they were going to cover me, then last minute pulled out. took them to the financial ombudsmen and they still refused.
100% DO NOT RECOMMEND AND AVOID AT ALL COSTS

This is the second time I have used AXA Legal Insurance attached to my home insurance and is as ba, if not worse, as the first time. AXA - pass responsibility to ARC who then appoint a Legal Company to assess. Given the issue was time dependent I requested an indication of expected timescales to assess whether the issue would be accepted I was advised by AXA 5 working days - claim raised 02/01/26 (with claim form), subsequently received another form from ARC to complete 08/01/26 (sent on 08/01/26) - requesting same information - the form advised I would get a response within 5 workking days once form recieved. Today I had a call with Legal Company wanting to capture the claim details - (already provided on 02/01/26 and repeated on 08/01/26). I was the advised that I would get a response, yes you guessed it, within 5 working days once they had a chance to review. Previously when I complained to AXA they said I would need to take it up with Arc, who then passed on to Legal Company who then referred back to Arc. At no point did AXA take responsibility for the policy they sold to the Customer!

I made a claim on my AXA motor insurance policy on following an accident. My vehicle was recovered the same day by JW Commercials, who were the only organisation involved that provided clear communication and genuine assistance throughout this process.

After reporting the claim, I received no proactive contact from AXA for around ten days, and I was not contacted by Copart at all. Every update or piece of information has been chased by me. The only times AXA or Copart have contacted me have been in response to complaints, rather than through any standard claims-handling process.

I would have expected AXA to contact me shortly after the claim was submitted to explain the next steps, likely timescales, and what to expect. This never happened, leaving me to repeatedly chase for even basic information.

It has now been 21 days since the claim was made, with no meaningful progress. My vehicle has not been assessed, I have not been told whether it will be repaired or written off, and I have received no clear updates on its status. I remain completely in the dark.

I have also been left without a courtesy car, something I was not made aware of and which has caused significant disruption. I have a 36-mile round-trip commute and am currently reliant on family and friends for transport, placing an unfair burden on them and causing ongoing inconvenience.

This experience has caused considerable stress and anxiety. I already struggle with my mental health, and the prolonged delays, lack of communication, and uncertainty have made this much worse. Three weeks!! have passed without AXA or Copart proactively contacting me, assessing the damage, or providing basic clarity on my claim. I find this entirely unacceptable and unreasonable.

OJO, NO AVISAN DE LA RENOVACIÓN Y TE METEN EL DOBLE. Me han subido casi al doble el precio de la póliza de mi vehículo a todo riesgo de 550€ a 970€ sin avisar y no te contestan a los emails para hacer pasar el tiempo. Dicen que publicarlo en la WEB es suficiente aviso. Si consultáis a la IA si se considera NOTIFICAR AL CLIENTE DE UN INCREMENTO DE PRECIO O CAMBIO DE CONDICIONES con solo publicar en la WEB se considera válido, sale esto: "Publicar el precio únicamente en una sección de la web no se considera una notificación válida si hay una subida de prima no pactada.
Aquí tienes los puntos clave para defenderte frente a esa respuesta de la compañía en 2026:
Soporte Duradero: La normativa exige que la notificación de cualquier modificación sustancial (como el precio) se realice en un soporte duradero (papel, correo electrónico o PDF enviado directamente) que permita al usuario guardar la información y consultarla más tarde. Tener que "ir a buscar" la información a una web no cumple con el deber de comunicación activa de la aseguradora.
Aceptación del Asegurado: Una subida de precio es una modificación del contrato. Si no te han avisado individualmente con 2 meses de antelación, no pueden aplicarte el incremento sin tu consentimiento expreso.
Consecuencia Legal: Si solo está en la web y no recibiste aviso previo (email, carta o SMS), tienes derecho a exigir que te mantengan el precio anterior durante la nueva anualidad." Voy a dar de baja todo lo que tengo en esta compañía.
Voy a realizar una reclamación formal antes de que me pasen el recibo. El modelo se lo he pedido a la IA.
Estoy realmente INDIGNADO porque esto es de CHORIZOS y MALA PRAXIS.

AXA buildings and contents insurance did not cover us for the recent storms in Cornwall. We had a major leak from displaced slates following a number of storms leading up to the January storm!
Please beware, they do not appear to cover storm damage to older properties.
Also, they use Davies Loss Adjusters, who appear to look for other faults in your property to avoid having to pay out.
No point having insurance from this outfit when you just need financial help with urgent repairs. Hard lesson learnt.

I bought travel insurance from AXA through a third party. In January 2025 I made a claim for a skiing accident whilst in France. I broke my hip and right wrist and arm and had to be rescued off the piste by ski stretcher followed by an operation in a local hospital to screw my fractured wrist back into place. In phone calls to AXA they refused to acknowledge that they were my insurers, eventually they accepted that they were my travel insurance policy holders and we provided all the information requested in a timely manner. By the end of May I had still not received payment and made a formal complaint and on 1st July I received an email apologising for the delay, promising payment, offering me £25 compensation, payment of the interest on my credit card debts incurred as a result of payments following the accident including surgery in France. In August I received £25 and thereafter nothing despite several phone calls and emails. I then went to the Financial Ombudsman Service and they asked if I would accept £200 in compensation which I'm happy to accept if its in addition to the credit card interest which was promised. It is now January 2026 exactly one year since my accident - my claim remains unpaid as does the interest on my credit card. Avoid this company at all costs. I thought mistakenly that their travel insurance would help me if I was in need and this is absolutely not the case.

My return flight from Amsterdam to Detroit was canceled due to maintenance — a situation completely beyond my control — while my policy was active.

When I reached out to AXA, they flat-out refused to extend my coverage, claiming my request “cannot be accepted.” This is directly against their own Automatic Extension of Coverage clause, which states that all coverages are automatically extended if the trip is fully covered and the return is delayed due to unavoidable circumstances, lasting until the earlier of the day you actually return home or ten days after the originally scheduled return date. According to this, all coverages, including medical, should have been automatically extended.

The lack of care, the dismissive response, and the inability to reach proper customer support shows that AXA operates at the bare minimum. They ignored their own policy rules, caused unnecessary stress during a critical situation, and provided absolutely no guidance or escalation path.

Based on this experience, I will never purchase insurance from AXA again

Liebe AXA in Köln,
Achtung Kunden bitte keine Versicherungen bei der AxA in Köln abschließen.
Wollen lediglich dein Schwer Verdientes Geld.
Besten Dank für ihre Kündigung, schade dass ich einen Stern vergeben muss.
Kann jedoch endlich einen Seriösen Vertrag bei der Konkurrenz abschließen.
Niemands wieder AXA…………..

Very late very poor service and very slow confirmation. They are not reasonable and today In Andalusia Alexandria odmf Rushdy I faced very bad experience because of AXA's lateness.. They can hire more people if the people they have hired are less than the normal. This is a waste of time and money.

My mother holds a travel insurance policy with AXA. While travelling in South Africa, she suffered a heart attack, a clearly life-threatening medical emergency.

At the time of the incident, it was not possible to reach AXA to confirm coverage or obtain a guarantee of payment. Given the time-critical nature of a heart attack, we had no choice but to proceed with emergency treatment and pay the ambulance and hospital expenses out of pocket.

All invoices and required documentation were submitted over five weeks ago. To date, no payments have been made — neither to the cardiologist, nor to the hospital, nor as a reimbursement to my mother.

Despite multiple follow-ups (at least five international calls to Germany, at significant personal cost), we have received no clear information, no timeline, and no resolution. Customer service representatives have been unable to explain the delay or confirm the status of the claim.

This handling of a life-threatening medical emergency is unacceptable. Travel health insurance exists precisely for situations like this, yet AXA has failed to act promptly or transparently.

Avoid!! They done everything in their power to find a loophole so they didn't need to pay out. The lack of customer compassion and respect is outrageous!

I called this company twice this week. Although they explain things correctly and politely, when you try to explain your situation and ask them to look into it more carefully, they simply want to end the call as quickly as possible. I think it is rude. If you buy insurance from this company and cancel your flight, they won’t refund your money so easily. Other companies, however, are more accommodating and will consider your situation.

Merci AXA ! pour vos bénéfices...
Je regrette vraiment d'avoir souscrit mon assurance habitation chez AXA , très chère, et surtout pingre pour l'indemnisation des dégâts. Axa, avec l'aide d'un expert, ne manque pas d'imagination pour limiter l'indemnisation d'un dégât des eaux dont je ne suis pas responsable. Axa va bien au delà des pratiques des assureurs. Les faits : Pour commencer : l'expert n'a pas mesuré le plafond , ni les placards et n'est resté qu'un quart d'heure donc il y a un vice de forme.. Le rabot préféré d'Axa est la vétusté : mon plafond était parfait mais ils ont compté 20% de vétusté, même tarif pour la peinture des placards , un Buddha est tombé de l'étagère quand les livres ont enflé avec les eaux usées ruisselant du plafond. La statue était décapitée et l'expert a compté 25% de vétusté, ce qui est choquant pour un objet religieux et c'était en plus faux : la statue était en pierre et en parfait état avant la chute et je l'ai gardée pour preuve de cette expertise baclée. Ensuite, Mon plafond a été souillé par des eaux usées faisant des tâches brunes et Axa a indemnisé la peinture de 25% du plafond alors que les assurances indemnisent la totalité car le plafond repeint ne peut identique avec l'autre. Ensuite les livres de la bibliothèque pollués étaient dans des sacs plastique sur le balcon et l'expert n'a pas ouvert les sacs, pas compté les livres, ni vérifié le type de livres et le nombre!! encore un vice de forme pour cette expertise. L'expert a oublié les 30 machines pour nettoyer les vêtements et souillés du placards alors que je lui dit. Et Axa a trouvé un nouveau concept pour le relogement de 10 jours durant les travaux : ils ne prennent pas la valeur des hotels à côté de chez moi qui est entre 200 (basse saison) à 400 euros (haute saison) pour un hotel basique à Paris 17. Le concept est calculé sur la base de la valeur locative largement sous la réalité !! qui aboutit une somme de 87,5 euros par jour ! Chapeau l'artiste !! il n'existe aucun hotel à Paris qui facture cette somme pour une nuit. Je suis écoeurée du comportement de cette célèbre assurance et je vis depuis plus d'un an dans ma chambre polluée car l'offre d'indemnisation est largement insuffisante car largement biaisée par la vétusté et d'un prix anormal pour le relogement car seul compte le prix réel sur facture d'un hotel. J'ai contacté beaucoup d'artisans et aucun n'a accepté de repeindre mes placards et 25% du plafond car ce n'est pas rentable pour eux de déplacer une échelle, du matériel, un peintre 3 fois pour le nettoyage des peintures, et 2 couches sans parler du montant de 24 euros du m2 pour le plafond qui est en caissons et moulures et qui se peint au pinceau et que 24 euros est le prix au m2 d'une surface plane au rouleau! Donc les artisans m'ont ri au nez avec les chiffres d'Axa refusant le prix M2 en deça du prix du marché à paris, préférant des chantiers plus importants méritant le déplacement. Lassée de ce comportement , j'ai décidé de peindre moi même mon plafond est à 3 mètres, j'ai 69 ans et j'ai un handicap. Si vous voulez choisir Axa, prenez plutot la version Investissement en Bourse car ils savent bien minimiser leurs coûts, certes sur le dos des francais, que pour une assurance habitation. CD dossier 0000016280695373 - CRMSF175236284

Axa voorkomt geen inbraak mijn axa spullen liggen in brokken na het bezoek van een koevoet.
Wel 1 ster maar ik weet niet of meer sterren bestaan voor raamkrukken

no pagan lo que valen los espejos siniestrados