AXA レビュー 152

Ich bin seit Jahren AXA-Kundin und war bisher in der Regel zufrieden (außer mit den langen Bearbeitungszeiten). Seit der Umstellung meiner Kfz-Versicherung im September 2025 erlebe ich jedoch nur noch Chaos.

Der erste Beitrag wurde am 06.10. korrekt von meinem Konto abgebucht – trotzdem bekam ich zwei Monate später ein Schreiben, dass die Abbuchung „uneingelöst zurückgegeben“ worden sei. Das stimmt schlicht nicht. Es gab keine Rücklastschrift und keine Rückbuchung.

Noch schlimmer: Mein SEPA-Mandat wurde ohne jede Information deaktiviert, sodass AXA den nächsten Beitrag am 10.12. gar nicht erst eingezogen hat. Keine Nachricht, kein Abbuchungsversuch, keine Vormerkung der Bank – nichts. Mein Konto war gedeckt, aber technisch wurde einfach kein Einzug gestartet.

Ich musste mehrfach hinterhertelefonieren und erklären, dass ich korrekt gezahlt habe – obwohl AXA hier ganz eindeutig interne Fehler gemacht hat. Als Kundin fühlt man sich komplett allein gelassen.

So stelle ich mir Kundenservice nicht vor. Sehr enttäuschend.

Ich habe die AXA ePa schon seit längerem auf meinem Smartphone. Ich kann immer noch keine betreuende Praxis einlesen. Die Patientenakte kann nicht gefüllt und der QR-Code zum Anmelden in der Praxis kann nicht erzeugt werden. Alles in allem eine völlig nutzlose App. Seit Monaten generiere ich Fehlerberichte. Bekomme aber keine Antwort. Willkommen im digitalen Deutschland. Ich erwarte von der AXA, dass sie aktiv auf die Nutzer der app zugeht und sie über die Tauglichkeit informiert.

I booked at holiday to take my mum on a once in a lifetime trip for her birthday. Unfortunately, only a few days later we were informed that my mum had stage 4 cancer in a number of places and is now at end of her life. Obviously, we couldn’t go on holiday, yet trying to make a claim to this company has been incredibly difficult and stressful and I have provided everything that they have asked for, yet still nothing. How can a company act like this at a time like this when me and my family are heartbroken, just before Christmas. 7 weeks ago, my mum was a walking around and seemed “well” and in just a few short week, she is now bed bound and paralysed from the neck down due to cancer and has days left. I’m even writing this review from her bedside and I am absolutely disgusted at how this claim has been handled. I have to say, the advisers on the phone have been polite and helpful and I can’t fault them, but the whole claim and lack of payout isn’t acceptable and reading many other reviews I don’t have much hope of a payout from them and if this is the case, then this company need investigating and closing down for false advertising.

AXA tried giving me a quote with a 20% surcharge because my "BMI." I lift weights, a lot. I leg press over 418 kilo, I bench press over 143 kilos etc. I'm a fit guy. I'm 178cm and I weigh around 106 kilos. I wear an American Large shirt with room to spare.

Did they take the time to ask if I go to the gym? No. Why? I know why. AXA employees are lazy and slow.

I will never do business with a company who employs lazy people.

AXA intentó darme un presupuesto con un recargo del 20 % debido a mi «IMC». Levanto pesas, muchas. Hago press de piernas con más de 418 kilos, press de banca con más de 143 kilos, etc. Estoy en forma. Mido 178 cm y peso alrededor de 106 kilos. Uso camisetas de talla grande americana y me quedan holgadas.

¿Se tomaron la molestia de preguntarme si voy al gimnasio? No. ¿Por qué? Sé por qué. Los empleados de AXA son perezosos y lentos.

Nunca haré negocios con una empresa que emplea a gente perezosa.

Warning
Do not use this company .
I had accident and needed head surgery
I almost died and the rejected to help me .
If you care about your life please do not use this company

El primer año me cobraron 135€ por el seguro de un apartamento. El segundo año 283€ y como no te avisan te cobran el recibo. Todos los seguros que he contratado antes te avisan de lo que te van a cobrar el año siguiente y tú decides. Aquí no, me di cuenta unos días antes, y como se te pase el mes de antelación te comes lo que te quieran cobrar. Ha sido el doble pero podían haber sido el triple. Menuda cara que tienen.

Awful company, i have been with them for several years.(Cost over £2,400 ) per year.trying to get help.nothing but aggravation. it's an absolute con.
i will not renew with them, beware waste of money. John small Southampton

I will not be renewing .Disgusting service.

Yours Faithfully,

John Small

Unreal services. They are just a rip off. Here is what they said about my 4 months old son

We’ve now checked the details of the treatment your son needs. Unfortunately, your membership doesn’t cover the cost this time.

This is because the first part of Wasay's treatment would usually be carried out by or be under the care of a GP, and your membership doesn't cover GP (primary) care. Wasay may have cover if the GP has tried to treat him, but can't manage his care, and feels that a specialist referral is medically necessary.

Sie verfolgen Sie, wenn sie Ihnen Upgrades verkaufen wollen, aber wenn Sie eine Rechnung für die Verlängerung übersehen, gibt es keine Mahnungen und sofort eine Verzugsgebühr. Schrecklicher Kundenservice, ausbeuterisch.

First, my advice
If you are visiting Australia, first thing you MUST DO is take out "Medicare insurance card" it is free and boy you will need it if it all goes belly up like my holiday.
This is as brief as can be.
I went to see family, a holiday of a lifetime I am Male 69 and have a lot of relatives over in Australia so that is where I was and the start of this utter nightmare I contracted Legionnaires Disease, I felt really Bad, my organs where all shutting down, so now I’m in the ambulance and the note on my chest read “This is Mr Dent Imminent Death”
From that day onwards my partner apart from worrying herself sick about me she spent over the next day’s weeks clocking over 10 Hours on the phone to AXA / IPA
While I was in Hospital, not once did AXA / IPA they call me or the Hospital, just day after day of the four way communications, 1 Axa/IPA to my partner asking endless requests, 2,my partner to me, 3, me back to Her, 4, She then to AXA/IPA, on and on this went until one of their own personal in AXA / IPA put a complaint in for us, I have been through the Ombudsman, and explained the days and weeks of stress, the £350 compensation that AXA/IPA awarded me and gave to me without my consent.
The upshot is it looks like I might get another £150
I am so Angry about the who thing, Just don’t use this company, after reading the reviews NOW I would not have done.

Following a back injury my wife had to cancel a flight to Canada Axa strung her along then told her that they won't pay the claim....I think this company is a disgrace.

Contrate un seguro de viaje, me cambiaron de vuelo y 8horas de retraso, os he enviado todo los documentos....y no me quereis rembolsar 49€ por el hotel que tuve que reservar!!!!
y no me contestais a los correos desde semanas, y es imposible hablar con alguien por telefono!
Sois una verguenza, NUNCA mas contractare un seguro con vosotros

Login in Kundenportal erweist sich als sehr kompliziert.
Passwörter werden unnötig schwer und von selbst gelöscht.
Nach Zusendung von 2 neuen Passwörtern gebe ich es auf es macht einfach kein Sinn.

Do not purchase insurance from them. They will string you along for months only to deny your claim. You will never see a dime from them on a claim.

If I could give a negative score for AXA insurance I would, but had to give 1 star in order to write a review. My autistic son bought AXA travel insurance, as soon as he booked, for a trip to Prague at the end of August with 8 of his friends. He had to cancel the trip due to my husband (his stepdad) being admitted in to palliative care on 13/08/2025 and was given 2days to 2weeks left to live. The rest of his friends went on the trip and I told him to claim on his travel insurance. Since then my son has not only lost his stepdad, but has had to jump through several hoops to prove he did not make the trip. He has provided the hospital letter we received about my husbands diagnosis, proof from the airline (ryanair)that he was not on the flight, proof from the Airbnb that only 7 guests arrived instead of 8 and that no refund was given. We are now 3 months down the line and they are still asking for more information. The claim is for around £500 a drop in the ocean to a company of this magnitude, but for us it is now about principles. I will never use AXA again for any type of insurance, and will not be recommending AXA to anyone else either. Disgraceful company, total lack of customer service.

Axa is not a reputable compny I have a home emergency with them through my Home Insurance one of my radiators was leaking they arranged to come down next day the plumber said it is the radiator needs to be replaced he measured it and said will isolate it and contact Axa for replacement I did not hear anything for over a week when I phoned them was told they do not replace radiators only isolate I said in their what is insured it clearly states blocked drains and leaking radiators Axa said look at what is not covered in their plumbing and drainage it states not covered for radiators this contradics itself radiator still leaking I am over 80 years and now have to get a heating engineer to replace

Absolutely disgraceful handling of legitimate holiday claim. The most appalling behaviour I have ever experienced with a company. This stressful period only ended when a solicitor was consulted. Dont go near this company they are beyond awful.

Tecknade en själviskförsäkring genom CarTrawler & Norwegian Air Shuttle.

Har försökt att kontakta AXA på många olika sätt.
Misslyckats...Telefonnummer: "Ingen abonnent ",
Mail: Alla i retur..."Adressen hittades inte",
Webben: Kommer inte in "Fel i formulär"

Har nu ägnat timmar för att få ersättning...
Jag tror att de försöker med utmattningstaktik.....

Son una aseguradora carísima y engañosa, un seguro de gastos médicos mayores a una persona de media edad sin un trabajo de riesgo, en $109,000 pesos al año, y para colmo los doctores y hospitales se quejan de sus tarifas queriendo cobrar al cliente por fuera!, tengo compañeros de trabajo con mi misma edad y el mismo empleo que en otras aseguradoras, pagan ni los $20,000 al año, como es posible que AXXA me cobre esa cantidad por el mismo seguro? Son una estafa, una verdadera estafa!! Cuando le llamé a mi agente para que me explicara el porque tan caro de mi seguro, no supo responderme, y solo me comentó que me pondría en contacto con su jefe, cosa que no se ha dado, no se ni quién es el jefe de mi agente, y no me lo comunican, el caso es que yo pago y pago, y no me dan una explicación, asi que me cambiaré de aseguradora, No se dejen engañar, AXXA son una bola de RATAS!

Axa car insurance is a joke just spent 30 minutes in a queue saying my wait was less then 20 minutes only for it then to say the department was closed as soon as it hit 5pm