I had a problem with connecting my app with the subscription. I knew what I did wrong but did not know how to solve it myself. So I asked bikefinder. They solved my problem within one day!

Good product, insurance and service!

My tech issue started on a Sunday morning. Bike Finder support wasn’t available, nor did they have an AI chatbot. I couldn’t wait till Monday. So I used Microsoft Copilot instead. We spent all day troubleshooting until evening, when we eventually solved the problem. I sent a ton of emails to Bike Finder through the day. On Monday morning first thing Bike Finder saw my emails, agreed with me and refunded me immediately for my erroneous purchase. Many thanks! But it might have been quicker if you had an AI powered chatbot that might have solved the problem on a holiday. A suggestion for the future.

Easy installation and setup of tracker and software

Very good Service + Support with excellent Employees

Stopped working nearly 2 years in. Not that it worked that great or that often anyway. Was working almost Ok 2 weeks ago. Now - no signal and my subscription is still active. I call junk. Can't even get a spare charging cord. Felt like a sketchy product when I bought it. Seemed like a great idea, Too bad, so many people are pissed at it and out hundreds of $$. My Tile Pros are far more reliable and they work!

Hassle free and immediate help with sorting out 2 accounts. The help desk chap was faultless. Trackers also work well throughout Europe - Germany, France Denmark and Norway in my experience. Good technology, good support, what's not to like?

Spent $200 CAD on a tracker and subscription only to find that they didn't actually send the tracker because they don't ship it to Canada. Sure, they refunded me 3/4 of that for the subscription but I'm out $50 because they already shipped the replacement endcap (which they apparently CAN ship to Canada!?!?!?) Why on God's green earth would I want to spend $30 to ship a $20 endcap made of Chinese plastic halfway around the world when I can't even buy the tracker in Canada? Perhaps don't allow people to waste their time and money if they can't actually use your product?

I had a problem with my Bikefinder tracker.

I received quick help and it's working again now. I'm very satisfied.

I would definitly buy again.

I bought the bike finder GPS I used it less than 7 weeks, it started refusing to take a charge, kept trying to charge it, but it would not charge. It got down to percent.And then it died.
I contacted amazon.They said it has been over thirty days.The return window has closed.
I contacted bike finder Tech Support troubleshooting. They went through it with me. Said It was defective product to go back to Amazon. I told them amazon does not return past thirty days.By bikes, finders still refuse to honor their product.They refuse to stand behind their product, basically telling me I was burned. I got a over $200 paperweight.

The question and issue regarding double payment and refund of that was solver perfectly

As always a fast and efficient service. Emailed this morning and got a response within the hour that solved my problem.
You can't ask for more than that!

I have been very satisfied with my bike insurance and have had it for around three years now. The coverage has been great, and the service has been reliable. I have only needed to contact customer support once, and I received the help I needed from a friendly and professional representative. Overall, I am very happy with my experience and would definitely recommend this insurance.

This is exactly why I hate subscription models. They raise prices whenever they want, as they just announced by email, and suddenly you’re locked out unless you pay more.

I raised a question on the need for a second description on the 2nd Bikefinder tracker I purchased and received a swift clear answer: yes, you do!
I took the subcription and had problem to connect it to the tracker. Again the helpdesk resolved the issue quickly.

When the gps arrived it was not charging even though I applied the specific procedure that they told me.It took over 2 months for them to send a new one and it worked normally for around 2 months.The gps battery would last for around 15 days on normal mode and it went down to 12 days even though I was biking the same amount of distance each 12 days.If you wanted to put it on security mode or tracking mode the battery will last max 5-6 days wich is a complete joke.I will be at a different location and the gps will still show my home location.I put on tracking mode and connected with Bluetooth and same thing.I will come home from work and the location will still show my workplace.The day my bike got stolen it had 40%batterry left and did not get any notification or the right location it just show my home.There are many variables on this gps and none works as intended therefore never buy this useless product.I called ther line and they could not activate the gps or give me the right location so I can retrieve my bike.40 %batterry left and no chance of me retrieving my e bike is totally unacceptable.

Brilliant and worth the money. Sometimes it can be slightly delayed but can’t really fault it

Had an issue with double payment for one device. Bikefinder solved the problem for me in a few days.