Bikefinder からの回答

2025年1月23日

The movement detector on your tracker can be switched on and off, like the alarm system of a house. When you are going for a ride, you can switch on and off notifications or alternatively change the mode (from security to standard mode), both in the app.

Bikefinder からの回答

2024年12月13日

Takk for din tilbakemelding! Vi setter pris på både ros og konstruktiv kritikk. Når det gjelder batteriets ytelse om vinteren, følger vi gjeldende EU-reguleringer for lading. Spesifikt heter det i loven: "Ekstrem kulde og høy varme reduserer batteriets evne til å ta til seg lading, og batteriet bør bringes til moderat temperatur før lading." Dette er viktig for både sikkerheten og levetiden til batteriet. Vi forstår at dette kan være upraktisk i kaldt klima. Takk igjen for at du deler din erfaring!

Bikefinder からの回答

2024年12月13日

Thank you for your feedback! The battery life depends significantly on the bike's usage and typically lasts between 2–8 weeks. Have you had a chance to explore the different modes available? These settings can greatly impact battery performance, and adjusting them might help extend the battery life. If you'd like, we’d be happy to guide you through optimizing these settings. Let us know if you need further assistance!

Bikefinder からの回答

2024年12月2日

Hi, We’re sorry to hear you feel this way and would like to understand what went wrong. According to our records, your ticket was marked as closed in our last communication with no question left from your side. If there is still an unresolved issue or if something didn’t meet your expectations, please let us know what the problem is so we can address it.

Bikefinder からの回答

2024年12月2日

Hi, Thank you for sharing your feedback. We’re sorry to hear about your experience.
In general, we recommend making sure your phone allows push notifications for the app, which you have done. Additionally, it’s a good idea to test if everything works correctly right after setting up the tracker. This way, we can ensure everything is working properly before a theft situation occurs.

After reviewing your case, we noticed that your smartphone is a Google services-free device. BikeFinder relies on Google services to ensure optimal functionality, including push notifications and accurate tracking.
Thank you for your feedback as it helps us stay aware of and address these kinds of situations.

Bikefinder からの回答

2024年12月2日

We’re sorry it took so long and for the lack of updates during the process. That said, we’re glad that you’ve now received the product!

If you have any further questions or need assistance with setup or anything else, feel free to reach out to us.

Bikefinder からの回答

2024年12月2日

Thank you for your feedback. We’re sorry to hear you were not satisfied with the communication. Could you let us know what specifically didn’t meet your expectations? We’d like to understand better and work on improving. Please feel free to reach out to us at support@bikefinder.com.

Bikefinder からの回答

2024年12月2日

Thank you for your feedback. We’re sorry to hear you’re not satisfied with the app. Please know that we are actively working on improving it to provide a better experience for our users. If there’s something specific you’d like to share about what’s not working, we’d love to hear it at support@bikefinder.com.

Bikefinder からの回答

2024年12月2日

Thank you for your feedback, and we’re glad to hear you’re happy with the product overall! For better concealment, you can use handlebar covers (plastic or leather - not metal) to fully cover the ends. These covers can also help hold the lid in place if it has been used frequently and doesn’t hold as tightly anymore.