The lamps are fantastic -- gorgeous and the best price around, too! They arrived quickly and extremely well packed. I panicked after ordering and changed my mind on the color. One brief email to... もっと見る
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We love our counsel table; it’s exactly what we were looking for and is a beautiful solid piece for a great price. I was slightly disappointed after making the purchase to find out it was out of stock... もっと見る
企業が回答しました
Hello. I finally received these chairs that were on back order but when I opened the box, I immediately realized they get one of the two chairs was damaged. The seat cushion has a cut/slice... もっと見る
企業が回答しました
First, I want to say I LOVE the rug - the color and materials are wonderful. It is soft, laid flat quickly with no wrinkles and is exactly as the picture colors showed. The reason I deducted a star is... もっと見る
企業が回答しました
企業情報
当該企業による記述
Whether you're looking for a signature heirloom item to pass down or something to fill out your modern loft, English Elm has both transitional and contemporary furniture and home goods covered!
連絡先
4.0
ほぼ満足
1575件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 92％に回答しています
通常1週間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
The rug is amazing and it arrived on…
The rug is amazing and it arrived on time and perfectly protected.
2026年4月14日
They didn't have the chair listed on their website
They didn't have the chair I wanted, but offered a few alternatives. I selected one and it arrived in good condition a few weeks later.
2026年4月21日
English Elm からの回答
Hi Jeffrey, thank you for your feedback—we really appreciate your flexibility when the original chair wasn’t available. We’re glad we could offer alternatives that worked for you and that your selected piece arrived in good condition. Enjoy your new chair, and thank you for choosing English Elm!
I waited over 6 weeks for delivery
I waited over 6 weeks for delivery. When I contacted customer service they said it was out of stock. I wish I had received a notification that it was out of stock when I ordered. Other than that the duvet was fine. A little over priced for the quality of it.
2026年4月7日
English Elm からの回答
Hi Monica, we’re truly sorry for the delay and for not informing you earlier that the item was out of stock. We understand how frustrating it must have been to wait over six weeks without clear communication. We’re glad to hear the duvet met your needs, but we also appreciate your feedback on both quality and pricing. Your comments are important to us as we work to improve our inventory updates and overall customer experience.
Great price and shipped much faster…
Great price and shipped much faster than promised. Arrived safely and as described.
2026年4月8日
Love this pillow.
2026年4月2日
Love my new navy and gold deskk
2026年4月2日
Shipping was too late to make event
Shipping was too late to make event, even with 3 weeks at time of order. Constant misinformation as to shipping status.
2026年4月2日
English Elm からの回答
Hi Suzanne, we’re truly sorry the order didn’t arrive in time for your event and for the confusion caused by the shipping updates. We understand how disappointing that must have been, especially with the timeline you planned for. That’s not the experience we want for our customers, and your feedback is important as we work to improve both our delivery timelines and communication. Please email us at sales@englishelm.com if there’s anything we can still assist you with.
It looks great
It looks great! Product arrived packaged properly. The only thing is that I didn’t receive any updates via email so I was worried it wouldn’t show up. I’m glad it did! Thank you!
2026年4月2日
The tea trolley arrived on time and in…
The tea trolley arrived on time and in good condition. The 3 tiered dining cart is perfect for the apartment. Customer service was helpful in keeping us updated on the status of the order.
2026年4月2日
This is my first time ordering from…
This is my first time ordering from this website. The chair I chose was defective at first (one of the threaded holes was defective). English Elm sent out a replacement chair the next day. They were friendly and professional, and I will be purchasing from them again.
2026年4月2日
We love our counsel table
We love our counsel table; it’s exactly what we were looking for and is a beautiful solid piece for a great price. I was slightly disappointed after making the purchase to find out it was out of stock, but English Elm gave us the opportunity to cancel or wait for the next shipment. We waited and it arrived a couple of weeks before expected. It came FedEx and was easy to assemble.
2026年4月4日
English Elm からの回答
Hi Donald, thank you so much for your kind words—we’re really glad to hear you love your console table and that it arrived earlier than expected! We also appreciate your patience when the item was initially out of stock, and we’re happy we could offer a solution that worked for you. Enjoy your new piece, and thank you again for choosing English Elm!
The service and delivery was great
The service and delivery was great. The actual rug is kind of cheap. When laid down the edges would not lay flat and puckered up. We ended up turning it over and are looking at the back of the rug, not what we expected.
2026年4月2日
English Elm からの回答
Hi William, thank you for your feedback—we’re glad to hear the service and delivery met your expectations. We’re sorry, however, that the rug itself didn’t meet your expectations in quality and finish. We understand how disappointing that must be, especially when it doesn’t lay as expected. Please email us at sales@englishelm.com
with your order details so we can review this and see how we can assist you further.
Excellent rug, poor customer support
First, I want to say I LOVE the rug - the color and materials are wonderful. It is soft, laid flat quickly with no wrinkles and is exactly as the picture colors showed. The reason I deducted a star is the communication from your company. I left a voicemail and sent an email requesting shipping time because I travel for work and needed to know when it would ship. I received NO response. Very frustrating.
2026年4月2日
English Elm からの回答
Hi Michelle, thank you so much for your kind words—we’re really glad to hear you love the rug and that it met your expectations. We’re truly sorry, however, for the lack of response to your voicemail and email. We understand how important it is to get timely shipping information, especially with your travel schedule, and we apologize for the frustration this caused. Your feedback is greatly appreciated and will help us improve our communication moving forward.
So many options
So many options, the assembly was a breeze, and the product is really nice quality. I'm a fan.
2026年4月2日
As pictured and very happy with the…
As pictured and very happy with the quality and quick shipping.
2026年4月2日
I never received the mirror.
2026年4月2日
English Elm からの回答
Hi Melinda! We’re so sorry to hear that you haven’t received your mirror. We understand how frustrating that must be, and we want to help resolve this quickly. Please email us at sales@englishelm.com
with your order number so we can check the status and assist you right away.
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