Gdha レビュー 32

It's impossible to get through to this company on the phone. Non-existent customer care.

I have had the same experience in contacting this company- it is nigh on impossible.

No customer service at all

24 texts , numerous emails, 3 engineer visits and a replacement over a period of 13 months and we still don't have a fire that works properly.
Make your own mind up

Organised a service for an approx 10 year old Belling CountryChef gas stove. I was aware , after discussions with the phone voice, that SOME of the parts may be obsolete but not ALL of them. I paid £155 upfront. Techie arrived, stayed for about 10 mins and couldn't do a thing, told me ALL the parts were obsolete. I was so upset, could hardly speak to the voice at the other end of the number he gave me to call. She tried to console me and advised she had put in for a refund for me and someone would call me the following day 5.11.21. No one ever called. I have just received a £36 refund 11.11.21. I will NEVER recommend a Belling or GDHA appliance. Tbh, personally, I would call this theft. I wanted to support British made, but this is appalling.

I have to agree with all the other comments on this company, and in particular the comment that said this company deserves no stars. Maybe trustpilot should add zero and negative stars.
The engineer was unable to obtain the part to fix my Stoves oven because it was not longer available, even though I bought the oven in 2015.
So I was expecting to receive a partial refund as it had said on their email to me.
To date I have have received no refund and have not received any communication from them.
I have twice managed to reach their advisor support by phone (after long waits; 20 mins or more) and twice have been told that the advisor would raise the issue with the relevant department.
The email I originally received was a noreply and I have yet to find an email address with which to contact this company. The advisor said an email address I had tried to contact them with, customer.services (at) glendimplex.com, was an old one and no longer in use or monitored, she gave me this email address, gdca.cx (at) gdha.com. This bounced, so I tried gdha.cx (at) gdha.com, but this also bounced.
It seems this company has done its best to make sure they are unreachable.
I will write a letter to the address on the invoice, but I'm not going to hold my breath for a response.
I will have to look at other options to obtain my refund.
DO NOT USE THIS COMPANY

Update: I have finally received good news from this company and expect to have the partial refund in my account by the end of next week.
I was contacted after I sent a letter to their head office.
I was also provided with an email to be able to contact customer services, which I can confirm works.
The email address is:- gdca.cx (at) glendimplex.com
If you email this address you should receive an automated acknowledgement that your email has been received.
Whilst the two members of customer services I spoke with were very good and helpful, I would still stand by the advice I gave to not use this company.
There are obviously problems which the company needs to address, and getting refunds from them is just too much effort.
I hope the email address will help other customers that have been unable to contact this company.

Never use this company - they took my money quickly enough - but a year later my oven still isn't working - no response to my calls or e-mails.

I wish I had seen these reviews sooner. This company is totally useless. I ordered a wok burner replacement, I provided the make and model number and they managed to send the wrong part. This was back in July 2021, I am still chasing my refund for over £100. I had managed to have contact via e-mail but now they have stopped replying. It’s apparently with their faceless and voiceless Assurance Team, I wonder whether it exists. Don’t use this company, they are extortionate, faceless and incompetent.

Worst customer experience I have ever received. Expensive, poor systems, poor communication, slow. Problem not solved. I ended up buying the part online and fitted myself. Trying to get a refund for the money and time wasted on these people. AVOID!

Not worth any stars. A dreadful company - have now waited over a year for my Stove range cooker to be repaired. The same man arrives to repair it each time. He then says its a 2 man job and disappears. Each time we tell them it is a 2 man job and we are assured that 2 men will be coming. Unreal ..It is Groundhog Day! We have had 6 visits to the house and the spare parts remain in our hall. We paid £168 a year ago for the repair. The part was then still under guarantee. I have one small oven working, with a large oven not working and 2 out of 5 hotplates working.

When our Belling cooker stopped working I decided to use the actual manufacturer (Glen Dimplex/GDHA) to effect the repair as I felt more comfortable that genuine parts would be used and I would get a better service, although it was much more expensive to do so. Because of this, I didn't think of checking their performance on Trustpilot. How stupid do I feel now?

Having just had a nightmare customer care experience, which I'll describe below, I have looked at their reviews on Trustpilot. Had I known how bad these reviews were, I wouldn't have gone near them. Here is my experience.......

I phoned on 15th February to book an engineer call. The person initially said no engineers were operating in Scotland due to coronavirus restrictions. I knew this to be wrong and explained that engineers were allowed to provide emergency cover and this was an emergency as our cooker was not working! The person then checked and discovered that I was right. Why did they not know the correct situation in Scotland? He then arranged a visit for 24th February, 10 days away, as this was the earliest date available even for an emergency. Full details of the cooker, its age model and even its serial number were asked for and provided by me. This was to ensure that all parts would be available when the engineer visited.

When the engineer visited on 24th February he was unable to complete the repair because he didn't have the part needed, having already used such a part at another call out that morning. Why did he not have the parts that were needed when full details had been provided at the time the fault was reported? He said he'd report back to his company and I would get a call from Glen Dimplex later that day to say when the part could be fitted. He indicated that it was a common part and that it should be done quickly. I stressed the importance of this, given that we had been without our cooker for 2 weeks and that we had expected the repair to be completed that day.

There was no phone call from Glen Dimplex during the day and I tried to call them just after 5pm only to find that the office closed at 5pm. I then tried to send an email using the email address that they had previously used to contact me. This was returned with a message saying that they only accept emails from within their company and a list of pre-authorised email addresses!

The next morning I received a text message from Glen Dimplex saying that an engineer had been arranged for 29th March, over a month away! I phoned Glen Dimplex to explain that this was totally unacceptable and that, if something better could not be offered, I wished to cancel the entire arrangement and have a refund. I was told that this was the earliest date and that the engineer had noted that the fault was non-urgent. Why did the engineer do this despite telling us he would arrange for the missing part as soon as possible? When I said that I wished to cancel I was told that I could not get a refund! I am now intending to contact my credit card provider to discuss the matter with them.

In short, despite them being a "big name" in the domestic appliance industry, I would not recommend them in any way. Indeed, I would also avoid buying any of their products to begin with as the level of support for maintenance is utterly incompetent.