Japebo.com レビュー 

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2025年12月18日

Hi Wayne,

Thank you for taking the time to share your experience.
We’re glad we were able to supply the item you needed and that the delivery was completed successfully. We appreciate you giving us the opportunity to prove our reliability and hope to assist you again in the future.

Best regards,
Mads – Japebo

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2025年12月17日

Hi Mark, thank you for the 5-star review 😊
Really appreciate you choosing Japebo, and you’re always welcome back anytime.

Kind regards,
Mads – Japebo Customer Service

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2025年12月16日

Hi Judy, thank you so much for the 5-star review! 
Great to hear it was just what you needed – and that it arrived quickly too.

We really appreciate you shopping with us, and you’re always welcome back anytime.

Kind regards,
Mads – Japebo Customer Service

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2025年12月14日

Thank you so much for your review! We’re happy to hear that your order was delivered on time and that everything went perfectly.

– Japebo Support

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2025年12月14日

Merci beaucoup pour votre avis et pour votre confiance lors de votre première commande ! Nous sommes ravis d’avoir pu répondre précisément à votre question et que la livraison ait été rapide et soignée. Merci pour votre recommandation.

– Japebo Support

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2025年12月14日

Hi Bob,
We sincerely apologize for the delay and the lack of updates regarding your order.
Unfortunately, a technical issue caused your order not to be transferred correctly to our shipping system, which is why it has not been dispatched as expected. We are very sorry about this oversight.
The issue has now been identified, and we will ship your order tomorrow. You will of course receive tracking information as soon as it has been sent.
Thank you for your patience and for bringing this to our attention. Please don’t hesitate to contact us directly if you have any further questions.
Kind regards,
Magnus
Japebo Customer Support

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2025年12月9日

Thank you so much for your kind review! We're happy to hear that your delivery arrived quickly.
– Japebo Support

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2025年12月6日

Hi Ross,
Thank you for your feedback, and I’m sorry the delivery was slower than expected. We know waiting longer than planned is frustrating, and this isn’t the experience we aim to deliver.

We’re continuously working with our carriers to improve shipping times and keep customers better informed along the way. If you’d like us to look into your specific delivery for order 29051, feel free to reach out to us and we’ll be happy to check what happened.

Kind regards,
Mads – Japebo Customer Service

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2025年12月6日

Bonjour, un grand merci pour votre superbe avis 5 étoiles ! 😊
Nous sommes ravis d’apprendre que le prix et la livraison vous ont plu, et encore plus de savoir que vous comptez revenir chez nous. Cela nous fait vraiment plaisir.

Merci pour votre confiance, et à très bientôt sur Japebo !

Bien cordialement,
Mads – Japebo Customer Service

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2025年12月7日

Thank you for your review, and I’m sorry to hear about the confusion and the extra cost you’ve experienced. That’s not the kind of outcome we want for any customer.

Return and refund
You are fully welcome to return the accessory. We can arrange a return for credit/refund in line with your right of withdrawal. Please email us at info@japebo.com with your order reference 29032, and we will reply with clear return instructions right away. If anything in the process has been unclear so far, I apologise — we will make sure you get straightforward guidance.

Duty and import taxes
Regarding the duty/tax: these charges are set by US customs authorities and are collected on import. Unfortunately, we do not control these fees, and they are not something we can refund or waive from our side. We understand it’s frustrating, especially when the order didn’t match what you needed, and we’re sorry for the inconvenience this has caused.


If you’d like, we can also help you identify the correct accessory before you reorder, so you avoid any repeat issues.


Kind regards

Per – Japebo

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2025年12月5日

Hi Sanford, thank you for your review — and I’m really sorry about the language issues and the difficulty getting started. 
The instructions should absolutely be available in English, and I understand how frustrating it is when setup feels unclear and the microphone doesn’t seem to help as expected.

For the quickest and most accurate support, we recommend contacting Rexton directly. They can provide the correct English manual and guide you through the setup for your specific model here: https://www.rexton.com/en/service/contact/

I hope they can get everything working properly for you soon, and sorry again for the trouble.


Kind regards,
Mads – Japebo Customer Service

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2025年11月27日

Thank you for taking the time to leave us a review on Trustpilot! 

We are thrilled to hear that you received what you needed and that the delivery met your expectations. 
Your satisfaction is our top priority, and feedback like yours motivates us to continue providing excellent service.

If you have any further questions or need assistance in the future, please don’t hesitate to reach out. We look forward to serving you again!

Best regards,
Micas - Japebo

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2025年11月23日

Hello Richard,

Thank you for your review. I understand that this has been a frustrating experience.

To clarify the situation: the item you purchased was not compatible with your hearing aids. We did not provide a recommendation for this model prior to the order, and we did not receive a request for guidance before the purchase was placed.

We also note from our email correspondence that the return was only sent back recently, as you were away on vacation. For that reason, the refund has not yet been processed. As stated in our returns policy, refunds are completed within 14 days after the returned item has been received and checked in at our warehouse. You will receive a confirmation by email as soon as the refund is issued.

We regret the inconvenience and appreciate your understanding.

Kind regards
Thomas – Japebo Customer Service

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2025年11月10日

Hi Melissa,

Thank you for your feedback. We always appreciate hearing from our customers — even when things haven’t gone as expected.
Just to clarify, all prices on our website are listed and charged in USD, not Australian Dollars.
If you’ve seen anything that indicates AUD anywhere on our site, we’d really like to know exactly where, so we can correct it right away.
Regarding shipping, our free shipping offer applies to orders over $70 after discounts are applied, which explains the small difference in your total.

Thank you again for taking the time to share your experience.

Magnus
Customer Service Manager
Japebo

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2025年11月6日

That is correct - we have cancelled your order due to the new tariffs in the US, we have also notified you and refunded you. You would simply pay to much in handling when you only order 1 package of waxfilters. 

Thanks for considering Japebo 

Kind regards

Thomas - Japebo

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2025年11月6日

Hello Jean-Claude, 

Both we and DHL has tried to reach out to you via phone and email, but with no response. 

Please contact us on info@japebo.com so that we can resolve this for you - the parcel is awaiting correct adress information. 

Kind regards

Per - Japebo

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2025年10月29日

Hi Douglas,
Thank you so much for your kind words!

We’re really happy to hear that our customer service team was able to help you quickly and resolve the issue to your satisfaction.

We truly appreciate your feedback and look forward to assisting you again in the future.

Best regards,
Mads – Japebo

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2025年10月29日

Hi William,
Thank you so much for your wonderful review!

We’re really glad to hear that you appreciated both our quick responses and the authenticity of the products. It’s great to know that our pricing and delivery met your expectations too.

We truly appreciate your trust in Japebo and look forward to assisting you again in the future!

Best regards,
Mads – Japebo

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2025年10月24日

Hi Marie,

Thank you for your message and for your feedback on Trustpilot.

We’re very sorry for the inconvenience caused. The sudden introduction of new tariff regulations has unfortunately created delays and issues in customs handling. As promised, we will refund your order as soon as the returned parcel has reached us.

Please always feel free to reach out to us directly if you have any concerns — this allows us to assist you faster and provide the best possible service.

Kind regards
Thomas – Japebo

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2025年10月19日

Hi Karen,

Thanks for your 5 stars! 😊 We’re so glad our customer service team could help — we’ll be happy to assist you anytime.

Best regards,
The Japebo Team