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Fiquei totalmente surpreendido pelo tempo em que recebi o produto. Foi muito rápido, superou as minhas expectativas. Processo da compra muito simples e rápido. A nÃvel do produto encomendado, ainda nã... ãã£ãšèŠã
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The product, a hearing aid charger, was in stock, and despatched and delivered promptly. Communication was good throughout. The only downside was the price which seems to be extortionate, but that see... ãã£ãšèŠã
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After 20 days, I still haven't received my order. I shop mostly online, both domestically and internationally. When I buy from a store in an EU country, I expect to receive my order within 10 days. It... ãã£ãšèŠã
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I have used Japebo for a. number of years now for various products, in fact I get all my sleeves, wax guards, cleaning materials etc. from them because they are reasonably priced and a quick turn ar... ãã£ãšèŠã
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Japebo supplies original spare parts, wireless accessories, and care products for hearing aids from all leading brands. We offer products from Oticon, Widex, Phonak, Signia, and ReSound â making it easy to find everything you need in one place.
We understand how important it is that your hearing aid works reliably in everyday life. Thatâs why we offer a carefully selected range that helps you maintain and care for your device â ensuring good sound quality and long-term performance. ð
ð Easy and clear webshop
Our website is designed to make it simple to find the right products. With clear categories,
search functionality, and detailed descriptions, you can easily identify the parts and accessories
that fit your hearing aid.
ð Fast dispatch & tracked delivery
We dispatch orders quickly and provide tracking on all shipments,
so you can follow your delivery every step of the way.
ð¬ Customer support with product knowledge
Need help choosing the right product? Our support team is ready to assist you via email.
Weâre happy to guide you â both before and after your purchase.
ð Safe and secure shopping
Japebo offers a 90-day return policy, so you can shop with confidence.
We combine a wide selection with ease of use and reliable service.
â We value all feedback and actively use Trustpilot reviews to improve our service and customer experience.
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4.2
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Easy purchase experience although the duplicate pictures of the same product lead to some initial confusion before seeing the same product numbers on both allowed me to understand that they were the same
Japebo ããã®åç
Hi David,
thank you for taking the time to share your experience.
We are pleased to hear that the purchase process was easy, and we appreciate your feedback regarding the duplicate product images. We understand how this could cause confusion and will take a closer look at it.
Kind regards
Micas â Japebo
Japebo ããã®åç
Hello Paul,
Thank you very much for your review.
We are very happy to hear that you received exactly what you ordered and that the delivery was quick.
Best regards
Micas - Japebo
Japebo ããã®åç
Hi Vasileios,
Thank you for your review.
Weâre sorry to hear that you hadnât received your order when you wrote this review.
We have since checked your shipment and can see that it has been delivered. If there are still any issues with your order, please donât hesitate to contact us directly â weâll be happy to help.
If everything has now arrived as expected, we would greatly appreciate it if you would consider updating your review to reflect your experience.
Kind regards,
Magnus
Customer Service Manager
Japebo ããã®åç
Thank you very much for your kind review.
We are delighted to hear that you were happy with our prices and the speedy delivery. We truly appreciate your feedback.
Thank you for shopping at Japebo. We hope to welcome you back again soon.
Kind regards
Micas â Japebo
Everthing okay. Fast Delivery. Expected Quality. What else would you want?
Japebo ããã®åç
Thank you very much for your kind review!
Weâre happy to hear that everything was okay, the delivery was fast, and the product quality met your expectations.
Kind regards
Mads â Japebo
Entrega en tiempo, producto perfecto, y ya instalado y funcionando,muchas gracias
Japebo ããã®åç
¡Muchas gracias por su excelente reseña!
Nos alegra mucho saber que la entrega llegó a tiempo, que el producto fue perfecto y que ya está instalado y funcionando correctamente.
Gracias por confiar en Japebo.
Un cordial saludo
Mads â Japebo
Japebo ããã®åç
Hi Renske,
According to PostNL, your order was delivered on Saturday. We have sent you an email with the tracking information so we can help resolve this.
Kind regards
Mads â Japebo
Japebo ããã®åç
Thank you very much for your kind review.
We are delighted to hear that you found our service efficient. We truly appreciate your feedback.
Thank you for shopping at Japebo. We hope to welcome you back again soon.
Kind regards
Micas â Japebo
Japebo ããã®åç
Thank you very much for your review, Jozef! ð
Weâre happy to hear that the product matched the description and that delivery was fast.
Kind regards
Mads â Japebo
The product was in stock and delivered promptly with great communication throughout. I needed a bit of assistance, and the customer service team was incredibly professional, helping me right away.
Japebo ããã®åç
Hi, thank you so much for your wonderful 5-star review ð
Weâre very happy to hear that the product was in stock, delivered quickly, and that the communication throughout was helpful.
Itâs also great to hear that our customer service team could assist you right away.
Kind regards,
Mads â Japebo
I have used Japebo for a. number of years now for various products, in fact I get all my sleeves, wax guards, cleaning materials etc. from them because they are reasonably priced and a quick turn around considering they are not based in uk.
Proof of the pudding of course is if something goes wrong a company resolve the issue.
As I said I have used Japabo for a long time and only once has my order been wrong. One email to them, an apology and correct goods sent. That's what you call customer service which is quite rare these days.
Japebo ããã®åç
Thank you so much for your wonderful review.
We really appreciate your kind words and your continued trust in us over the years. It means a lot to hear that you are happy with our prices, delivery and customer service â and especially that we were able to resolve the issue quickly when something went wrong.
Kind regards
Mads â Japebo
The product, a hearing aid charger, was in stock, and despatched and delivered promptly. Communication was good throughout. The only downside was the price which seems to be extortionate, but that seems to be the case from all suppliers. At scale these chargers would cost no more than 25% of the sale price to make and have certificated, so someone is profiteering from human disability.
Japebo ããã®åç
Thank you for your detailed feedback and for your order.
Weâre glad to hear that the charger was in stock, dispatched quickly, and delivered promptly. It is also good to hear that you were satisfied with the communication throughout the process.
We completely understand your point regarding the price of hearing aid chargers. Unfortunately, original hearing aid chargers are often expensive across the market, and we do our best to offer them at a fair and competitive price while ensuring that customers receive genuine, compatible products.
Thank you again for shopping at Japebo and for sharing your honest feedback.
Kind regards
Micas â Japebo
Japebo ããã®åç
Hello Simion,
Thank you very much for your review.
We are very happy to hear that you are satisfied â it means a lot to us.
We truly appreciate your support and look forward to assisting you again.
Kind regards
Thomas â Japebo
Japebo ããã®åç
¡Muchas gracias por tu reseña, Ernesto!
Nos alegra mucho saber que has tenido una buena experiencia y que estás satisfecho con los productos ð
¡Esperamos poder ayudarte de nuevo en el futuro!
Un saludo,
Mads â Japebo
Su formalidad. En cuanto a la entrega, la espera fue larga
Japebo ããã®åç
Gracias por su reseña.
Nos alegra saber que valora nuestra formalidad y servicio. Al mismo tiempo, entendemos que el tiempo de entrega no cumplió completamente con sus expectativas. En algunos casos, los envÃos pueden tardar un poco más dependiendo del destino, pero siempre trabajamos para mejorar este aspecto.
Agradecemos mucho sus comentarios y su paciencia, y esperamos poder atenderle aún mejor en el futuro.
Un cordial saludo
Micas â Japebo
Order still not delivered after more than a week. No follow up by Japebo!!!
Japebo ããã®åç
Hi Sidney, Weâre very sorry for the delay, and we completely understand your frustration.
Due to the Easter period, both of your orders were unfortunately not shipped until 7/4, which has impacted delivery times more than usual. That said, we fully agree this is not the experience you should have had.
Both orders have now been shipped, and weâve sent you an email with tracking details so you can follow the delivery directly.
Weâre keeping an eye on the shipment from our side as well, and please donât hesitate to reach out if there are any further issues - weâll make sure to help you right away.
Once again, our sincere apologies for the inconvenience.
Kind regards
Mads â Japebo
Japebo ããã®åç
Angeles,Â
¡Gracias por sus comentarios positivos! Nos complace saber que está satisfecho tanto con la entrega como con la rapidez del servicio. Siempre nos esforzamos por ofrecer a nuestros clientes la mejor atención posible.Â
Si tiene alguna pregunta o necesita más ayuda, no dude en ponerse en contacto con nosotros. ¡Que tenga un excelente dÃa!
Japebo Support
I believe that my order was not completed.
I ordered âŠ.
I pack of minifit pro waxâŠ..l received 2
1 pack of domesâŠ..never received any.
Could you re-check my order, as forgot to copy it.
Thank you
J
Japebo ããã®åç
Dear John,
Thank you for your message.
Your order was placed for 2 packs of ProWax minifit wax filters, which matches what you have received. I have also resent your order confirmation for your reference.
Please feel free to reach out if you have any further questions or if anything still seems unclear.
Kind regards,
Thomas â Japebo
Customer service is very professional!
They help right the way. Thank you
Japebo ããã®åç
Thank you for your review, Olga.
Weâre very pleased to hear that you had a positive experience with our customer service. Providing fast and helpful support is very important to us.
Thank you for choosing Japebo â we truly appreciate your support.
Kind regards
Micas â Japebo
Japebo ããã®åç
HB,Â
Thank you for your good feedback! Weâre pleased to hear that youâre satisfied with both the delivery and the speed. We always strive to provide our customers with the best possible service. If you have any questions or need further assistance, please donât hesitate to contact us. Have a great day!
Japebo Support
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