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Fiquei totalmente surpreendido pelo tempo em que recebi o produto. Foi muito rápido, superou as minhas expectativas. Processo da compra muito simples e rápido. A nÃvel do produto encomendado, ainda nã... ãã£ãšèŠã
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The product, a hearing aid charger, was in stock, and despatched and delivered promptly. Communication was good throughout. The only downside was the price which seems to be extortionate, but that see... ãã£ãšèŠã
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After 20 days, I still haven't received my order. I shop mostly online, both domestically and internationally. When I buy from a store in an EU country, I expect to receive my order within 10 days. It... ãã£ãšèŠã
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I have used Japebo for a. number of years now for various products, in fact I get all my sleeves, wax guards, cleaning materials etc. from them because they are reasonably priced and a quick turn ar... ãã£ãšèŠã
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Japebo supplies original spare parts, wireless accessories, and care products for hearing aids from all leading brands. We offer products from Oticon, Widex, Phonak, Signia, and ReSound â making it easy to find everything you need in one place.
We understand how important it is that your hearing aid works reliably in everyday life. Thatâs why we offer a carefully selected range that helps you maintain and care for your device â ensuring good sound quality and long-term performance. ð
ð Easy and clear webshop
Our website is designed to make it simple to find the right products. With clear categories,
search functionality, and detailed descriptions, you can easily identify the parts and accessories
that fit your hearing aid.
ð Fast dispatch & tracked delivery
We dispatch orders quickly and provide tracking on all shipments,
so you can follow your delivery every step of the way.
ð¬ Customer support with product knowledge
Need help choosing the right product? Our support team is ready to assist you via email.
Weâre happy to guide you â both before and after your purchase.
ð Safe and secure shopping
Japebo offers a 90-day return policy, so you can shop with confidence.
We combine a wide selection with ease of use and reliable service.
â We value all feedback and actively use Trustpilot reviews to improve our service and customer experience.
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4.2
83件ã®ã¬ãã¥ãŒ
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hace 1 mes que hice el pedido y no me ha llegado, en la primera reclamación me dijeron que se habÃa perdido, me hacian otro envÃo y el segundo envÃo hace 15 dÃas y todavÃa no me ha llegado.
Japebo ããã®åç
Hola Andrés, acabamos de responderle por correo electrónico.
Según la información de seguimiento, el primer envÃo fue entregado hace dos semanas. Si no ha recibido nada, por favor respóndanos por correo y confirme la dirección de entrega.
Si todo parece correcto, escalaremos el caso con la empresa de transporte y, por supuesto, nos aseguraremos de que reciba lo que ha pedido.
Atentamente,
Mads â Japebo
First able, I want to thank Japebo management for their professional way dealing with my needs. Their service is top notch, they made the purchase of my ReSound TV Streamer 2 a breeze. Iâm a total satisfied customer.
I recommend this company ð¯.
Japebo ããã®åç
Hi Ignacio, thank you very much for your kind words.
Weâre delighted to hear that you had a great experience and that everything went smoothly with your purchase.
Your recommendation means a lot to us ð
Kind regards,
Mads â Japebo
Japebo ããã®åç
Hi Pedro, thank you very much for your review.
Weâre very pleased to hear that the item arrived perfectly.
Kind regards,
Mads â Japebo
Japebo ããã®åç
Hello,
Thank you for your review.
Your order was shipped using tracked letter delivery, which is the shipping method selected for the order. The expected delivery time for this service is 3â5 business days.
According to the tracking information, your order was delivered today at 11:54. This was on the 6th delivery day, which is one day longer than the expected delivery time, and we are truly sorry about this delay.
We hope you will enjoy your products, and please feel free to contact us if you need any assistance.
Kind regards
Micas â Japebo
Japebo ããã®åç
Hallo Nicole, bedankt voor je review ð
Fijn om te horen dat de zending goed is aangekomen.
Je bent altijd welkom als je in de toekomst weer accessoires voor je hoortoestellen nodig hebt.
Met vriendelijke groet,
Mads â Japebo
Japebo ããã®åç
Thank you so much for your wonderful review! Weâre delighted to hear that the ordering process was easy, the item matched the description, and the delivery met your expectations.
We truly appreciate your support and look forward to assisting you again.
Kind regards,
Japebo
Japebo ããã®åç
Hola José Francisco, ¡Gracias por tu reseña!Â
Nos alegra que la entrega y el servicio hayan sido rápidos.
Un saludo,
Japebo Support
Excellent rapport qualité prix. Un produit d'origine pour un prix raisonnable. Je me réapprovisionnerais aprÚs usage.
Japebo ããã®åç
Nous vous remercions pour votre retour positif. Nous sommes heureux que vous appréciiez la qualité du produit dâorigine ainsi que son prix raisonnable. Au plaisir de vous servir de nouveau prochainement.
- Japebo
Japebo ããã®åç
Hi Francisco, thank you for your feedback.
I understand what you mean. The item you ordered (retention locks) is sold by the manufacturer as a pack of 10, which is why the price may feel high compared to buying single pieces. Unfortunately, weâre not able to offer these as individual units - we can only sell them in the original pack size.
If you have any questions about the product or compatibility, feel free to message us and weâll be happy to help.
Best regards,
Mads â Japebo
I already wait for a week and have no idea when you deliver my order.
Japebo ããã®åç
Hello Ludo,
Thank you for your review.
According to the tracking information, your order has been delivered. Weâre sorry that the delivery took longer than expected.
Unfortunately, the delivery time after dispatch is outside of our control. What we can control is how quickly we process and ship orders â and in this case, your order was packed and dispatched within 24 hours, as we aim to do with all orders.
We understand that waiting can be frustrating, and we truly appreciate your patience.
Kind regards,
Magnus
Japebo Customer Support
Japebo ããã®åç
Thank you for taking the time to share your feedback with us!Â
We are delighted to hear that your order arrived as expected and that everything was fine. Your satisfaction is our top priority, and it's great to know we met your expectations.
If you have any further questions or need assistance in the future, feel free to reach out. We look forward to serving you again!
Best regards,
Micas - Japebo
Japebo ããã®åç
Tack för din feedback! Det betyder mycket för oss att du Àr nöjd med servicen.
â Japebo Support
La experiencia fue buena, el producto bueno, pero demasiado caro!
Japebo ããã®åç
Gracias por tu comentario. Nos alegra saber que la experiencia y el producto fueron buenos. Entendemos tu opinión sobre el precio: en Japebo solo vendemos productos originales de los fabricantes para garantizar calidad y compatibilidad. ¡Gracias por compartir tu experiencia!
â Japebo Support
Japebo ããã®åç
Hi Andrea, thank you for your review!Â
Weâre really happy to hear you experienced very fast service ð Youâre always welcome back.
Best regards,
Mads - Japebo
Produit trÚs trÚs satisfaisant, nitrite pas,quand mon stock sera épuisé, je repasserai commende.
Japebo ããã®åç
Bonjour Josée-René, merci beaucoup pour votre avis !Â
Nous sommes ravis que le produit vous donne entiÚre satisfaction. Quand votre stock sera épuisé, vous serez la bienvenue pour repasser commande ð
Cordialement,
Mads â Japebo
Buongiorno. Ho già inviato un quesito all'azienda. Ma non ho ancora ricevuto alcuna risposta. Sembra che il prodotto acquistato non si adatta alla mia problematica, nonostante l' indicazione presente sulla pagina web.
Japebo ããã®åç
Buongiorno Vito Giovanni,
ci dispiace molto leggere la sua esperienza e ci scusiamo sinceramente se non ha ancora ricevuto risposta: non Ú lo standard di servizio che vogliamo offrire.
Capita purtroppo che, anche seguendo le indicazioni sul sito, alcuni domes non risultino adatti a tutte le problematiche o a tutti i modelli di apparecchi acustici. Proprio per questo siamo sempre disponibili ad aiutare a trovare lâarticolo corretto.
La invitiamo a rispondere direttamente alla nostra e-mail (o a scriverci nuovamente) indicando:
⢠il numero dâordine, e
⢠il modello dei suoi apparecchi acustici.
   Â
In questo modo potremo aiutarla subito con una sostituzione o una soluzione adeguata, oppure con una restituzione, se preferisce.
Grazie per averci segnalato il problema â speriamo davvero di poter rimediare e riconquistare la sua fiducia.
Cordiali saluti
Mads â Japebo
There was acdelaybbutbginslly I ve got my package.
All fine excellent product
Japebo ããã®åç
Hi Giacomo, thank you for updating your review!Â
Weâre sorry about the delay, but weâre very happy to hear your package arrived and that everything is fine.Â
Thanks for the kind words about the product â we really appreciate it.
Kind regards,
Mads â Japebo
Japebo ããã®åç
Hi John, thank you for your feedback!Â
Great to hear you received the correct product and that the price felt right.Â
We appreciate your order!
Best regards,
Mads â Japebo
Everything was fast and perfect.Thank you ð€
Japebo ããã®åç
Petra,Â
Thank you for your good feedback! Weâre pleased to hear that youâre satisfied with both the delivery and the speed. We always strive to provide our customers with the best possible service. If you have any questions or need further assistance, please donât hesitate to contact us. Have a great day!
Japebo Support
Servicio y entrega cumpliendo con los plazos y el servicio.
Japebo ããã®åç
Hola Jose, muchas gracias por tu reseña de 5 estrellas y por confiar en Japebo.
Nos alegra saber que consideras el precio razonable, la calidad original y que tanto el servicio como la entrega cumplieron con los plazos.Â
Ese es exactamente el tipo de experiencia que buscamos ofrecer, incluso en ventas sin contacto fÃsico ð
Si en el futuro necesitas ayuda o accesorios de nuevo, estaremos encantados de ayudarte.
Un saludo cordial,
Mads â Japebo
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