jamais eu de problÚme avec tous les articles achetés chez liewood. cela fait 4 ans que jâachÚte blousons, vestes polaire, gilets de natation et autres articles dâusage intensif et je nâai jamais eu... ãã£ãšèŠã
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The straw of our Liewood Falk water bottle has been damaged. We cannot use it anymore. I believe Liewood as a company could and should make more effort to facilitate their customers with spareparts,... ãã£ãšèŠã
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Bestel hier niets tenzij je helemaal zeker bent van het product want als je retour wil zenden kost je dat stukken van mensen . Je moet nl. alles terugzenden naar polen 15 euro en dit is het goedkoop... ãã£ãšèŠã
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Slechte kwaliteit sandalen gekocht. Zagen er leuk uit maar print was er na 1 maand af. Later nogmaals andere spullen gekocht. Wederom niet goed en geretourneerd voor 14⬠verzendkosten. Vervolgens is h... ãã£ãšèŠã
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LIEWOOD is an international children's lifestyle brand created to ease and inspire the everyday lives of families. With a functional and innovative focus, LIEWOOD designs and produces toys, interior, furniture, accessories, wear, and footwear for babies and children.
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Blegdamsvej 124, 2100, KÞbenhavn, ãã³ããŒã¯
- (+45) 89 87 98 63
- customercare@liewood.com
- liewood.com
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AWFUL Experience with the Delivery!
AWFUL Experience with the first purchase!!!
I placed the order with all the correct information, and then Liewood delivered my package to a pickup point far from my place.
I contacted customer service to report the issue, and G**naëlle(who replied online) asked me to pick it up independently.
Excuse me? You didn't handle the order right, but the customer has to bear the consequences??? It's not acceptable. It was an utterly disappointing experience.
2025幎2æ7æ¥
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LIEWOOD ããã®åç
Hello,
Thank you for sharing your experience.
I am sorry that you have been through this and we would very much find a solution to this.
As it is not Liewood self who delivers the parcels to the customers this has been out of our hands. This is why our customer support asked if you were able to pick it up regardless. Furthermore i can see on your order that you requested it to be sent to a pick up shop, however not which.
Due to that DPD will deliver it as close as possible to deliver in your zip code.
We kindly advise you to reach out to DPD and request a home delivery if this is what you originally wanted.
Best regards,
Liewood
SÊbe
Ãv. Vi har kÞbt super fine totalt ubrugelige tallerkener samt skÃ¥l til vores sÞn. Efter opvask (hvilket der stÃ¥r de tÃ¥ler) smager alt af sÊbe⊠og det er ikke til at komme af med.
Vil ikke anbefale til andre.
2025幎2æ6æ¥
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LIEWOOD ããã®åç
Hej Mads,
Tak for at gÞre os opmÊrksomme på din oplevelse.
Jeg kan ud fra dine oplysninger ikke se at du har lavet en reklamation eller haft kontakt med vores kundeservice..
Jeg vil anbefale dig at oprette en reklamation på hjemmesiden så vi selvfÞlgelig kan finde en fÊlles lÞsning på dette.
Vi ser frem til at hÞre fra dig.
Med venlig hilsen,
Liewood Team
Le service client est catastrophique
Le service client est catastrophique.
J'ai reçu un gilet dont les boutons ne tiennent pas, un des boutons est d'ailleurs complÚtement décousu. S'agissant d'un gilet destiné à être porté par un bébé je n'ai pas souhaité le conserver car il présente un risque pour la sécurité de mon bébé qui pourrait avaler les boutons. Le service client me répond qu'ils ne peuvent pas prendre en charge les frais de retours alors que ce produit est défectueux. C'est une honte. C'est la derniÚre fois que je passe commande. Je vais donc devoir saisir une association de consommateurs. Je déconseille fortement.
2025幎2æ5æ¥
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5 stjerner herfra
Har kÞbt den sÞdeste natlampe, der kom virkelig hurtigt!!
2025幎1æ16æ¥
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LIEWOOD ããã®åç
KÊre Caroline,
Tak for din anmeldelse!
Vi er glade for at du har haft en god oplevelseð€
Med venlig hilsen,
Liewood
I ordered a product which I need toâŠ
I ordered a product which I need to return because of the bad quality.
I made an order from UK so need to pay 20£ for return - information about returns was not provided previously. I still didnât get any money back. Iâve sent the package 3 weeks ago, and when I tracked it I found out that itâs still on the control poin ðµâð«
2025幎1æ6æ¥
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LIEWOOD ããã®åç
Hello Dear,
Thank you for making an honest review of your experience.
We are sorry to hear that you have had this experience and would love to find a solution with you.
I have tried to look up your order number but was unfortunately unable to locate it in our system..
Please feel free to reach out to us with a picture of your order confirmation and refer to this Trustpilot review as well.
Kind regards,
Liewood
Bordje ging de lak na 1x gebruik af.
Bordje ging de lak na 1x gebruik af.
Schaaltje viel op grond meteen kapot.
Vind dat niet bio en duurzaam. Gebruik liever mijn schaaltjes van plastic die ik al 20 jaar heb.
Dit kan en moet beter want zo'n set is best prijzig nu alleen de beker over en een lepeltje.
2025幎1æ16æ¥
èªçºçãªã¬ãã¥ãŒ
LIEWOOD ããã®åç
Dear Marianne,
Thank you for your honest review!
I am sorry that you have had this experience with your products. It is our utmost importance that the products live up to the quality we provide.
I unfortunately cannot see your order number, however i would recommend that you make a claim through the website. If it was bought at a retailer, please reach out to them. They would be more than happy to help you!
Kind regards,
Liewood
RÃŒckversand muss man selbst ÃŒbernehmen
RÃŒckversand muss man selbst ÃŒbernehmen
20⬠da es nach Polen geht!!!
2025幎1æ16æ¥
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Esperienza pessima
Esperienza pessima. Avessi letto prima le recensioni già presenti avrei evitato di fare un ordine da 120 â¬, attendere oltre 2 mesi e infinite email di reclamo per leggere che il mio ordine Ú stato perso dal corriere (cinese) e oltre 3 mesi per non ricevere -ancora - un rimborso.
2024幎10æ1æ¥
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LIEWOOD ããã®åç
Hello Lucrezia,
Thank you for your message.
We are truly sorry for your experience.
As our warehouse is based in Europe, we do not use a Chinese carrier. It seems your purchase was made on another website.
Unfortunately, if the website was impersonating Liewood, you may have been the victim of fraud. We sincerely apologise for this misunderstanding.
We kindly encourage you to contact your bank to discuss recovery options and report the situation to your local consumer protection agency.
Our customer service team is here to assist if you have any further questions or need any help.
Best regards,
Liewood Customer Service Team
Donât spend your money
Thank you for the response LIEWOOD but you need to be more thorough in your investigation. I provided you with my case number (request number 805579). The response I received is that you will not replace the product because I don't have the receipt. As I said in my email to your CS team, IT WAS A GIFT given when my daughter was a baby and she is now 2. The person who gave her the gift does not have the receipt anymore. My position about the brand doesn't change and if anything, this poor response is not making any better!
====================================
We got a plate, bowl, cup and spoon set as a gift for my toddler and less than 6 months using it itâs already broken. This product is terrible and the irony is that they advertise their as made to last which not only is not true but also false advertising.
2024幎11æ28æ¥
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LIEWOOD ããã®åç
Dear Veronica,
Thank you for bringing this matter to our attention and we are very sorry to hear about your experience.
I can see that you haven't reached out to us regarding this matter. I would kindly advise you to reach out to our customer service and furthermore file a claim.
In that way we can look into compensating you and look further in to the problem with we products.
If you have any questions or need further assistance, donât hesitate to contact us at customercare@liewood.com.
Best regards,
Liewood Customer Service Team
Colis pas livré et service client catastrophique
Un service client incompétent et qui ne fait aucun effort !
Ne commandez surtout pas de cadeaux pour un événement ou une date importante, le colis arrive quand il arrive et le service client sâen fiche.
Une fois vendu avec une énorme marge, le reste importe peu la marque.
Merci pour ce noel sans cadeau !
2024幎12æ24æ¥
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Service client déplorable
J'ai passé une commande sur leur site. Au bout d'une semaine je m'inquiÚte qu'il n'y ait aucun mouvement dans le suivi de colis. Je leur envoie un email. Ils me répondent qu'ils ont un problÚme logistique. 10 minutes aprÚs, je reçois le remboursement sans même avoir une explication ... ils m'ont meme pas proposé une alternative ...
C'était pour Noël...
2024幎12æ17æ¥
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UnzuverlÀssige Lieferung
UnzuverlÀssige Lieferung. Das dÀnische Unternehmen impliziert die Vorstellung von ZuverlÀssigkeit. Jedoch billiger Schrott aus dem Osten.
Finger lieber weglassen.
2024幎12æ19æ¥
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LIEWOOD ããã®åç
Dear Regina,
Thank you for taking the time to share your feedback. We sincerely apologize for the negative experience you had with your recent order. It's clear that we fell short of your expectations, and we're disappointed to hear that you were not satisfied with the quality of our products or the delivery time.
We take all customer feedback very seriously. We are committed to continually improving our products and services to ensure that our customers have a positive experience.
We would appreciate it if you could provide us with more details about your specific order, such as your order number and the product you received. This information will help us to investigate the matter further and take appropriate action.
Once again, we apologize for any inconvenience caused. We value your business and hope you will give us another opportunity to provide you with a better experience.
Best regards,
Liewood Customer Service Team
RÌcksendung nach Polen, QualitÀt schlecht
RÌcksendung nach Polen, QualitÀt und Service schlecht.
Bestellt auf keinen Fall ÃŒber den eigenen Shop, ansonsten mÃŒsst ihr im Falle eines Falles die Kosten fÃŒr die RÃŒcksendung nach Polen tragen. Das waren bei uns 15â¬. Ja, man wird darauf hingewiesen - in den AGB. Aber bei einem Unternehmen, dem man vertraut, sollte so was nicht Praxis sein.
Wir hatten eine Jacke bestellt, die wir gerne behalten hÀtten. Allerdings war die QualitÀt nicht zufriedenstellend, daher wollten wir sie wieder zurÌckschicken. Leider gab es bei uns in der NÀhe keinen Laden um sie dort anzuprobieren.
Wir haben Àhnliche Erfahrungen auch aus dem Freundeskreis gehört, alle raten von Liewood ab. Sehr schade!
2024幎12æ16æ¥
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LIEWOOD ããã®åç
Dear Benjamin,
Thank you for taking the time to share your feedback. We apologize for the negative experience you had with your recent order. It's clear that we fell short of your expectations, and we sincerely apologize for any inconvenience caused.
Regarding the quality of the jacket, we're disappointed to hear that it didn't meet your standards. We pride ourselves on providing high-quality products, and we'll be sure to investigate this further to prevent similar issues in the future. Could you please provide us with more details about the specific issues you encountered with the jacket?
We value our customers' feedback, and we're committed to resolving any issues promptly. If you have any questions or need further assistance, donât hesitate to contact us at customercare@liewood.com.
Thank you again for bringing this to our attention.
Sincerely,
Liewood Customer Service Team
Horrible made an order 3 months ago.
Horrible made an order 3 months ago.
Did not receive it till this day.
My bad for shopping while being tired. Will check website ratings from now onwards
2024幎12æ14æ¥
èªçºçãªã¬ãã¥ãŒ
LIEWOOD ããã®åç
Hello,
Thank you for bringing this matter to our attention.
We are very sorry to hear about your experience. It appears that you may have unknowingly placed an order on a fraudulent website impersonating Liewood.
We strongly recommend contacting your bank immediately to explore recovery options. Additionally, reporting the scam to your country's consumer protection agency can help protect others from falling victim to the same scheme.
Please know that we are actively working to shut down fraudulent sites misusing our brand. If you have any questions or need further assistance, donât hesitate to contact us at customercare@liewood.com.
Best regards,
Liewood Customer Service Team
Mangelhaft
Wer auf QualitÀt achtet, sollte hier nicht bestellen. Wir haben zur Geburt ein Geschirrset geschenkt bekommen. Die SchÌssel aus dem Set ist nach nur 2-3 maligem Gebraucht porös geworden, das Material hat sich aufgelöst und wurde brÌchig. Dass das gesundheitsschÀdlich ist, ist klar. "Designed to last" ist wohl ein Witz.
Der Kundenservice ist auch nicht bereit die SchÃŒssel zu ersetzen und beharrt auf eine Rechnung, die mir nicht vorliegt, weil es ein Geschenk war. Schade.
2024幎12æ6æ¥
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LIEWOOD ããã®åç
Dear you,
Thank you for taking the time to share your feedback with us. We sincerely apologize for the inconvenience and any unpleasant experience youâve had with our product and customer service. At LIEWOOD, we always strive to ensure the satisfaction of our customers, and we understand your concerns.
We would be happy to reopen this case and look into the matter further and explore possible solutions. Please feel free to contact our customer service team again, and we will reopen the case.
Bottes basses fourrées JESSEâŠ
Jâai acheté via un magasin ALTERMUNDI des bottes de pluie basses fourrées Jesse caramel de la marque LIEWOOD pour mon enfant. Jâétais vraiment contente car elles avaient lâair de qualité et trÚs mignonnes. Désillusion : 4 utilisations et le caoutchouc sâest coupé à la jonction de la semelle. Du coup, des bottes plus du tout étanches! Câest ballot dâavoir les pieds mouillés avec des chaussures devant être imperméables!
Je nâai pas lâhabitude de poster des avis négatifs, mais vu le prix de lâarticle (59,90euros), je suis bien amÚre⊠jâai le sentiment que cette marque est actuellement en vogue, et affiche des produits craquants, mais malheureusement la qualité ne fait pas partie du cahier des charges des concepteurs. Décevant.
2024幎11æ5æ¥
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LIEWOOD ããã®åç
Hello,
Thank you for your honest review.
We are sad that your products doesn't live up to the expectations.. Please let the retailer know this and make a claim with them.
We hope you will get the help you need.
Best regards,
LIEWOOD Team
QualitÀt unterirdisch
QualitÀt unterirdisch! Kinderteller beim Benutzen zerbrochen, er wurde nicht oft benutzt und nichts darauf geschnitten. Sehr witzig ist der Werbeslogan auf der RÃŒckseite: âDesigned to lastâ. Der Kundenservice ist auch nicht bereit, den Teller zu ersetzen. Es war ein Geschenk, somit kann ich den Kaufbeleg nicht einreichen. Kulanz kennt Liewood keine.
2024幎11æ28æ¥
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LIEWOOD ããã®åç
Dear Angela,
Thank you for the feedback. We sincerely apologize for the inconvenience and any unpleasant experience youâve had with our product.
We would be happy to look into this case once again and explore a possible solution. That would fit you well. Please feel free to contact our customer service team again, and we will reopen the case.
Retouren mÃŒssen nach Polen geschickt werden
Die Produkte sind in Ordnung. Es ist auch ok, dass es keine kostenlosen Retouren gibt. Dass man aber fÌr 15⬠die Ware zurÌck nach Polen senden muss, wird keinesfalls ersichtlich und ist unverschÀmt! In diesem Fall muss man deutlich darauf hinweisen.
2024幎12æ1æ¥
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LIEWOOD ããã®åç
Hello Johanna,
Thank you for your honest review.
We are glad that you like the products.
Furthermore we are sad that it hasn't been clear enough when purchasing. However it is stated in our policy and in our terms and condition:
https://www.liewood.com/pages/returns-and-exchanges
Best regards,
LIEWOOD Team
SCAM
I made an order over a month ago from their EU website. And I still haven't received the item. Now, their EU website is not accessible and .com page is saying I don't even have an account made. What a horrid experience and a waste of money!
2024幎11æ20æ¥
èªçºçãªã¬ãã¥ãŒ
LIEWOOD ããã®åç
Dear Uyanga,
Thank you for bringing this matter to our attention.
We are very sorry to hear about your experience. It appears that you may have unknowingly placed an order on a fraudulent website impersonating Liewood. We don't have an EU website, but we have Danish, a German, a French, and an international websites.
We strongly recommend contacting your bank immediately to explore recovery options. Additionally, reporting the scam to your country's consumer protection agency can help protect others from falling victim to the same scheme.
Please know that we are actively working to shut down fraudulent sites misusing our brand. If you have any questions or need further assistance, donât hesitate to contact us at customercare@liewood.com.
Best regards,
Liewood Customer Service Team
They are just thieves
They are just thieves. This is what happened, i cancelled my order 24h or less actually after it was placed. The order is not even treated in their system, let alone shipped (it will be shipped 2 or 3 days later).
We cannot cancel your order due to logistics, so during 3 days, they can't pick up their phone and call their logistics company, in 2025 ð€Šð»ââïž
The best of it all, it costs 15⬠out of my pocket to ship the item back.
Liewood just does not give a shit about their customers. This was my last order there.
2024幎11æ20æ¥
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