LIEWOOD ロゎ
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LIEWOOD レビュヌ 

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TrustScore 5段階評䟡の1.5

1.5

子䟛服店
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5぀星のうち5の評䟡

jamais eu de problÚme avec tous les articles achetés chez liewood. cela fait 4 ans que j’achÚte blousons, vestes polaire, gilets de natation et autres articles d’usage intensif et je n’ai jamais eu... もっず芋る

5぀星のうち1の評䟡

The straw of our Liewood Falk water bottle has been damaged. We cannot use it anymore. I believe Liewood as a company could and should make more effort to facilitate their customers with spareparts,... もっず芋る

䌁業が回答したした

5぀星のうち1の評䟡

Bestel hier niets tenzij je helemaal zeker bent van het product want als je retour wil zenden kost je dat stukken van mensen . Je moet nl. alles terugzenden naar polen 15 euro en dit is het goedkoop... もっず芋る

䌁業が回答したした

5぀星のうち1の評䟡

Slechte kwaliteit sandalen gekocht. Zagen er leuk uit maar print was er na 1 maand af. Later nogmaals andere spullen gekocht. Wederom niet goed en geretourneerd voor 14€ verzendkosten. Vervolgens is h... もっず芋る

䌁業情報

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圓該䌁業による蚘述

LIEWOOD is an international children's lifestyle brand created to ease and inspire the everyday lives of families. With a functional and innovative focus, LIEWOOD designs and produces toys, interior, furniture, accessories, wear, and footwear for babies and children.

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1.5

ひどい

TrustScore 5段階評䟡の1.5

257件のレビュヌ

5぀星
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1぀星

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ネガティブなレビュヌの 68に回答しおいたす

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1.5

すべおのレビュヌ

(257)

過去12か月のレビュヌ数: 32件

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5぀星のうち1の評䟡

No spare parts

No spare parts - silicones lid of my lunch box fell apart, I asked customer service if they could send me a new lid as the quality is so poor, would have paid for it - they want to force people to buy new. Big marketing con for first time parents...looks good awful quality, no regards for consumers.

2026幎2月7日
自発的なレビュヌ
LIEWOOD ロゎ

LIEWOOD からの回答

Hi there,

Thank you for taking the time to share your experience — we’re really sorry to hear about the issue with your lunch box lid. We know how frustrating it is when a product doesn’t hold up as expected, especially when it’s something you rely on day to day.

At the moment, we unfortunately don’t offer spare parts for this specific item, and we understand how disappointing that can feel. Your feedback is important to us and has been shared with our product and customer care teams, as it helps us improve both quality and our service going forward.

If you haven’t already, we’d love to take another look at your case to see if there’s anything we can do to help within our warranty and service options. Please feel free to hand in a claim at https://app.claimlane.com/c/liewood?lang=en.

Thank you for your honest feedback — it helps us do better.

Best regards,
Liewood Customer Service Team

5぀星のうち1の評䟡

Jeg har aldrig haft så dårlig en


Jeg har aldrig haft så dårlig en oplevelse. Derudover behandler de folk fra udlandet dårligt. Man skal ikke stÞtte dette firma og familie.

2026幎1月1日
自発的なレビュヌ
LIEWOOD ロゎ

LIEWOOD からの回答

Hi,

Thank you for sharing your experience — we’re very sorry to hear that you had such a negative interaction with us. This is certainly not the experience we want anyone to have, regardless of where they are contacting us from.

At Liewood, we strive to treat all customers with respect and provide fair, helpful service, so it’s concerning to hear that this was not your experience. Your feedback has been taken seriously and shared internally so we can review what may have gone wrong and how we can improve going forward.

Best regards,
Liewood Customer Service Team

5぀星のうち1の評䟡

No spare parts

No spare parts, a straw of a drink bottle doesn't last very long. They don't provide any spares whilst they claim to be a sustainable brand. Almost 60€ for 2 bottles next to useless.

2026幎1月14日
自発的なレビュヌ
LIEWOOD ロゎ

LIEWOOD からの回答

Hi Daniel,

Thank you for your feedback — we’re sorry to hear about your experience.

At LIEWOOD we strive to design high-quality products with sustainability in mind, including the use of responsibly sourced and certified materials as part of our responsible journey. ￌ

We understand your disappointment regarding the straw on the drink bottle. Currently we do not offer individual spare parts for our products, including straws, which is a limitation of how our supply and quality systems are set up. ￌ

We take concerns about durability and sustainable use seriously, and your feedback has been passed on internally to help us improve future product support.

Best regards,
Liewood Customer Service Team

5぀星のうち1の評䟡

Ich dachte liewood ist eine seriöse und


Ich dachte liewood ist eine seriöse und hochwertige Kindermarke. Leider hat sich die Beschichtung des Essgeschirrs unseres Sohnes abgelöst, welches wir zu seiner Geburt geschenkt bekommen haben. Der Kundenservice kommt uns leider nicht entgegen, da wir keine Kaufbeleg haben. Jetzt habe ich hier gelesen, dass das wohl kein Einzelfall ist (sowohl QualitÀt, als auch Kundenservice)- super schade

2026幎1月9日
自発的なレビュヌ
LIEWOOD ロゎ

LIEWOOD からの回答

Hello Kristin,

Thank you for taking the time to share your experience. We’re sorry to hear about your disappointment — this is not the experience we want customers to have with our products or service.

Our tableware is designed for everyday use by children and is carefully tested to meet safety and quality standards. That said, the coating coming off is clearly not satisfactory, and we understand your concern.

Regarding the proof of purchase, we are unfortunately required to follow specific guidelines, as claims usually need to be handled through the original retailer. We fully appreciate that gifts are often received without a receipt, and your feedback on this is taken seriously.

Your comments about both product quality and customer service have been shared internally, as they are important for helping us improve. We truly regret that this has been your experience and thank you for bringing it to our attention.

Best regards,
Liewood Customer Service Team

5぀星のうち1の評䟡

Extrem teurer RÃŒcksendekosten.

Ich habe soeben erfahren, dass man fÃŒr den RÃŒckversand Liewood € Zeit, das ist nicht zeitgemÀß. Ich werde dort nicht mehr bestellen es wird sehr versteckt auf der Webseite kommuniziert. Es steht großzÃŒgig da 30 Tage RÃŒckgaberecht aber nicht welche Kosten damit ZusammenhÀngen. Das ist IrrefÃŒhrung. Dann schicke ich lieber alles zurÃŒck und behalte gar nichts.

2026幎1月7日
自発的なレビュヌ
LIEWOOD ロゎ

LIEWOOD からの回答

Hello Testin,

Thank you for sharing your feedback. We are sorry to hear about your disappointment.

We understand that return costs can feel frustrating, especially if the information was not clear at the time of purchase. While we do state that return shipping costs are covered by the customer, we regret if this was not communicated clearly enough on our website. Your feedback helps us see where we need to improve transparency.

Our 30-day return policy is intended to give customers sufficient time to make a decision, but we appreciate that the associated costs should be easy to find and understand before ordering. We take your comment seriously and will pass it on internally to help improve how this information is presented.

We are sorry that this experience has affected your trust in us, and we thank you for taking the time to let us know.

Best regards,
Liewood Customer Service Team

5぀星のうち1の評䟡

I de solgte drikkedunke er der lÞse


I de solgte drikkedunke er der lÞse plastik rÞr - som jo let bliver vÊk. Det er umuligt for dem at sende os et par stykker og dermed er drikkedunkende helt ubrugelige.
Jeg har fÃ¥et et standard svar om at de desvÊrre ikke kan levere “reservedele”.
Det handler om at tage 3 sugerÞr og putte dem i en konvolut.
Det handler vist om mer salg og ikke om at mindste ressource forbruget i denne verden.

2026幎1月1日
自発的なレビュヌ
LIEWOOD ロゎ

LIEWOOD からの回答

Hello Charlotte,

Thank you for taking the time to share your experience. We are truly sorry to hear about the frustration this has caused.

We understand your point regarding the loose plastic straws and how easily they can be misplaced. We also appreciate your concern about resource use and sustainability, which is something we take very seriously.

At present, we are unfortunately unable to send individual spare parts such as straws. This is not intended to encourage additional purchases, but is due to how our logistics, quality control, and product safety approvals are set up. We know this can feel unsatisfactory, and we regret that this limitation has affected your use of the bottles.

Your feedback is important to us and has been shared internally, as it helps us evaluate how we can improve both our products and our aftersales solutions in a more sustainable way going forward.

Best regards,
Liewood Customer Service Team

5぀星のうち2の評䟡

EnttÀuschend – keine klare Auskunft zur Produktsicherheit

Ich habe Metalltassen von LIEWOOD gekauft, die fÌr Kinder gedacht sind. Nach einiger Zeit begann sich die Beschichtung am Rand zu lösen, sodass kleine Partikel abfallen und von Kindern mitgetrunken werden könnten.

Ich habe mich mehrfach an den Kundenservice gewendet, weil ich wissen wollte, ob diese Beschichtung auf Schwermetalle oder andere schÀdliche Stoffe geprÃŒft ist. Leider habe ich nie eine konkrete Antwort erhalten – nur sehr allgemeine Texte ohne Bezug zu meinem Produkt.

Von einer Marke, die sich als hochwertig und sicher fÌr Kinder prÀsentiert, hÀtte ich Transparenz und Verantwortung erwartet. Stattdessen bleibt offen, ob die Tassen wirklich unbedenklich sind.

FÃŒr mich ist das enttÀuschend und nicht vertrauenswÃŒrdig – insbesondere, wenn es um Produkte fÃŒr Kinder geht.

2025幎9月6日
自発的なレビュヌ
5぀星のうち1の評䟡

Avoid

Avoid. Terrible customer service.
I’ve been a loyal Liewood customer for nearly 5 years. I accidentally placed an order and contacted them immediately to cancel, but they refused and insisted I pay around £20 in return shipping and customs.

For a brand charging £150+ for children’s items, this level of inflexibility is shocking. Many other Scandinavian brands offer free UK returns and far better support. I won’t be buying from Liewood again.

2025幎11月6日
自発的なレビュヌ
LIEWOOD ロゎ

LIEWOOD からの回答

Dear Anya,

Thank you for sharing your thougts.
We are truly sorry to hear about your experience with our return process and for the frustration this has caused. This is certainly not the experience we wish for our loyal customers, and we understand your disappointment.

We always strive to find a suitable solution for our customers, and we appreciate your feedback as it helps us review and improve our processes in the future. Your comments are very valuable and will be taken into consideration.

Best regards,
LIEWOOD Customer Service Team

5぀星のうち1の評䟡

Schlechte QualitÀt nicht fÌr Kinder geeignet!

Ich habe mir zur Geburt unseres Sohnes eine Kinderwagenkette von Liewood gewÃŒnscht und diese auch bekommen und mich sehr darÃŒber gefreut da ich bis dahin dachte liewood sei eine hochwertige Kindermarke.
Jedoch ging die Kette sofort kaputt nachdem mein 5 Monate alter Sohn sie einmal zu fassen bekam was einfach nicht sein darf! Der Kundenservice teilte mir mit, dass ohne Rechnung gar nichts möglich ist und es somit mein Pech ist, dass es ein Geschenk war
Ich bin maßlos enttÀuscht und rate jedem von dieser ÃŒberteuerten qualitativ schlechten Marke ab!

2025幎7月10日
自発的なレビュヌ
LIEWOOD ロゎ

LIEWOOD からの回答

Dear Sti,

Thank you for taking the time to share your feedback.
We are truly sorry to hear about your experience with the stroller chain and for the disappointment this has caused. This is certainly not the experience we want our customers to have.

We sincerely appreciate your feedback. We will use your experience to review and improve our processes in the future.

Best regards,
LIEWOOD Customer Service Team

5぀星のうち1の評䟡

De kommetjes van Liewood breken


De kommetjes van Liewood breken ontzettend snel bij normaal gebruik (en wassen in de vaatwasser, wat zou moeten kunnen volgens de producent). Misschien een meer eco product, maar absoluut niet duurzaam als er binnen een jaar al 6 kommetjes stuk zijn.

2025幎11月1日
自発的なレビュヌ
LIEWOOD ロゎ

LIEWOOD からの回答

Dear Pieter,

Thank you for taking the time to share your feedback.
We are very sorry to hear that your LIEWOOD bowls have broken during normal use and for the inconvenience this has caused. This is certainly not the experience we wish for our customers.

We always strive to find a suitable solution for our customers and would like to look into this matter further. Unfortunately, we are unable to identify your order based on the review alone, so we kindly ask you to contact our Customer Service team at kundenservice@liewood.de. We will be happy to assist you and find a suitable solution.

Best regards,
LIEWOOD Customer Service Team

5぀星のうち1の評䟡

Lad vÊre med at kÞbe silikone service


Lad vÊre med at kÞbe silikone service hos Liewood.
Tingene absorberer sÊbe fra både opvaskemaskine og håndvask, og det mad der efterfÞlgende serveres smager og lugter kraftigt af sÊbe - selv ved neutral opvaskemiddel.
Det er simpelthen så ringe, når deres ting står til så hamper priser, at man efter få ganges brug ikke lÊngere kan bruge tingene forsvarligt. BÞrn skal jo ikke sidde og spise opvaskemiddel til morgenmad.

2025幎10月23日
自発的なレビュヌ
LIEWOOD ロゎ

LIEWOOD からの回答

Hi Louise,
Thank you for sharing your feedback – we’re truly sorry to hear about your experience. Our silicone products should not absorb soap or transfer any scent or taste to food, and we completely understand your frustration.

We’d really like to look into this and help you find a solution. Could you please contact our customer service team at customercare@liewood.com, so we can examine the product and assist you further?

Thank you for bringing this to our attention – your feedback is very valuable to us and helps us improve.

Best regards,
Liewood Customer Service Team

5぀星のうち1の評䟡

Teurer RÃŒckversand nach Polen

Teurer RÃŒckversand nach Polen – nie wieder Liewood.

Ich bin wirklich enttÀuscht. Ich musste eine Jacke zurÃŒckschicken und erst danach erfahren, dass die RÃŒcksendung auf eigene Kosten nach Polen geht – ÃŒber 21 Euro Versandkosten! FÃŒr eine Marke in diesem Preissegment ist das absolut kundenunfreundlich.

2025幎10月9日
自発的なレビュヌ
LIEWOOD ロゎ

LIEWOOD からの回答

Hello Victoria,

Thank you for sharing your experience. We are very sorry to hear about the difficulties with your return. We understand that the cost of returning items to Poland was unexpected and frustrating. Your feedback is important, and we will pass it on to our team to review our return policies and explore ways to make them more convenient for customers.

We truly appreciate your support and hope we can provide a better experience in the future.

Best regards,
Liewood Customer Service Team

5぀星のうち1の評䟡

TrÚs déçu de mon achat

TrÚs déçu de mon achat. Prix trÚs élevés pour une polaire imprimé léopard, je m’attendais à de la trÚs bonne qualité et finalement la qualité ressemble à celle des vêtements vendus sur les sites chinois à trÚs petits prix, pas trÚs confortable pour couronner le tout
 Ce qui est certain c’est que je ne me ferai pas avoir une seconde fois, je ne commanderais plus sur ce site.

2025幎10月3日
自発的なレビュヌ
5぀星のうち1の評䟡

„Schlechte Erfahrung mit Leafwood: QualitÀt mangelhaft, Service unkulant“

Ich habe bei Liewood bestellt und bin leider sehr enttÀuscht. Die Produkte kamen teilweise beschÀdigt an und wiesen deutliche QualitÀtsmÀngel auf – fÃŒr den hohen Preis hÀtte ich etwas ganz anderes erwartet. Nachdem ich den Kundenservice kontaktiert habe, wurde mir lediglich ein Preisnachlass von 20 % angeboten, anstatt die Möglichkeit zu bekommen, die Ware ordnungsgemÀß zurÃŒckzusenden. Dieses Vorgehen empfinde ich als sehr kundenunfreundlich.

Insgesamt ist die Marke fÌr das, was sie bietet, viel zu teuer. QualitÀt, Service und Entgegenkommen stimmen hier Ìberhaupt nicht. Ich kann Liewood daher leider nicht weiterempfehlen.

2025幎9月11日
自発的なレビュヌ
LIEWOOD ロゎ

LIEWOOD からの回答

Hello,

We are sorry to hear about your experience and the disappointment with your order. We always aim to follow our guidelines when handling cases like this, and we regret that the solution offered did not meet your expectations.

If you would prefer to return the products instead, we will of course be happy to help you with that. Please contact us at customercare@liewood.com if you have any questions regarding the return.

Thank you for sharing your feedback – it is important for us in improving both our products and our service.

Best regards,
Liewood Customer Service Team

5぀星のうち1の評䟡

Very disappointed with the quality

Very disappointed with the quality. I love the design, but Liewood does not meet expectations when writing "designed to last" and the product breaks after only one use.

We were gifted the Joana baby set and the cup broke in half. The bowl's print faded after a few washes and the surface plastic started breaking into pieces. When reaching out to customer service, there is nothing they can do without a receipt. This seems kind of strange considering this was a gift and we cannot get the receipt for it. Clearly the product material is faulty, but Liewood doesn't really care, thereby please take this into consideration this if giving someone Liewood products as a gift - you'll need to hand over the receipt as well if the gift receiver needs to make a complaint or otherwise they are denied service.

2025幎9月2日
自発的なレビュヌ
LIEWOOD ロゎ

LIEWOOD からの回答

Hello,

Thank you for your review – we’re truly sorry to hear about your experience with the Joana baby set. We completely understand your disappointment, and we agree that a product breaking after only one use does not meet the standard we promise or that you rightfully expected.

At LIEWOOD, we aim to create products that balance aesthetics, functionality, and durability. It's clear that we’ve fallen short in this case, and we sincerely apologize.

We also understand the challenge of not having a receipt when the item was received as a gift. Our standard warranty process typically requires proof of purchase, as it helps us trace the product and better assess the issue. However, we take feedback like yours very seriously and would love the opportunity to look into this further.

Please feel free to contact us directly at customercare@liewood.com, including photos of the items and as many details as possible. We’ll do our best to find a solution for you.

Once again, we truly appreciate your feedback – it helps us improve.

Best regards,
Liewood Customer Service Team

5぀星のうち3の評䟡

Produits de basse qualité vendus à un prix exhorbitant. Service aprÚs vente désastreux

Final update: stars adapted from 1 to 3.

I have been contacted by the company who apologized, and offered a symbolic compensation (a plush-toy for my child).

I have been reassured that, although the material (polylactic plastic) is not directly dangerous for the health, the particular product has been considered not durable enough for Liewood standards and is no longer on sale. I have also been reassured that the company has a process to monitor products with unsatisfactory quality and removes them from circulation and recalls them if necessary.

Finally, I have been informed that the case will be escalated to management in order to adapt the type of reaction provided by the claims department in such situations, in order to avoid deaftone responses such as this one.

Update:
Liewood 'customer care' has contacted me in order to organize a phone call to
- better understand my perspective
- explain the functioning and regulations of the reclamation process
- present the matter to headquarters for their input.

Update:
Response sent as requested in the answer by Liewood redirecting them to their ticketing system (claimlane). Will update again if a response is sent.

Mise à jour:
Dans une réponse du service client, ils me rassurent que le plastique que mes enfants a ingéré en raison de la dégradation de leur produit est non toxique et ne pose pas de risque à la santé. MES ENFANTS NE MANGENT PAS DE PLASTIQUE!

Pour qui se prennent ces gens?

Original:
J'ai reçu un set d'assiettes pour enfants en cadeau. Au bout de quelques mois, l'assiette pÚle et des bouts de plastique se retrouvent dans la nourriture.

J'écris à l'entreprise, qui ne répond à rien sans preuve d'achat (c'était un cadeau). Ils n'en ont rien à faire que leurs clients ingÚrent du plastique... Restez loin!

2025幎9月2日
自発的なレビュヌ
LIEWOOD ロゎ

LIEWOOD からの回答

Dear Kallergis
Thank you for sharing your concerns. We are very sorry to hear about your experience and understand how upsetting this situation must have been. Safety is extremely important to us, and we take your feedback very seriously. Please reach out to us directly at customercare@liewood.com with details of the product so we can investigate this matter further and find the best way to support you.

5぀星のうち1の評䟡

Hier stimmt echt vieles nicht

Hier stimmt echt vieles nicht. Kinderteller sondern eine klebrige FlÃŒssigkeit ab, Produkte gehen schnelle kaputt und der Kundemservice ist grausig. Super lange Antwortzeiten, Ausreden, nur ein Verweis auf Garantiezeiten und schlussendlich wird man einfach ignoriert.

2025幎8月25日
自発的なレビュヌ
LIEWOOD ロゎ

LIEWOOD からの回答

Dear Stefan,
Thank you for your feedback. We are sorry to hear about your experience. We take your comments seriously and would like to look into this further. Please contact us again directly with your order number at customercare@liewood.com, so we can work together on finding a solution.

5぀星のうち1の評䟡

4 Produkte - keins ÃŒberzeugt!

Es ist bereits das vierte Produkt von Liewood, dass ich beim Hersteller reklamiert habe. Die Sachen sind allesamt schön, aber im Gebrauch unnÃŒtz. Die Becher und Flaschen rochen so stark nach Silikon, dass man kein Wasser daraus trinken konnte, das Ànderte sich auch nach langem Gebrauch nicht. Die schönen Arthur Brotdosen halten den Print nicht, nun haben wir eine ca. 30€ teure Brotdose, deren Print teilweise abgeht, das sieht wirklich nicht mehr schön aus. Der Kundenservice hilft hier auch nicht weiter. Schade! Aber ich kaufe bei Liewood nichts mehr.

2025幎7月10日
自発的なレビュヌ
LIEWOOD ロゎ

LIEWOOD からの回答

Hello,

Thank you for taking the time to share your feedback, and we're truly sorry to hear about your disappointing experience with our products.

We understand how frustrating it must be when items don’t meet expectations—especially when aesthetics don’t translate into practical quality. We're particularly sorry to hear about the persistent silicone smell in the bottles and the issue with the print on your Arthur lunchbox. These are not the standards we aim to uphold, and we regret that this has affected your trust in our brand.

Your feedback is very important to us, and we’ve shared your concerns with our product development team to ensure that these issues are addressed. We also apologize if your experience with our customer service did not meet your expectations—this is something we will review internally.

We appreciate your support in the past and are genuinely sorry to see you go. Should you ever consider giving us another chance in the future, we’ll do our best to ensure a better experience.

Best regards,
Liewood Customer Service Team

5぀星のうち1の評䟡

Spedizione pessima

Ho comprato dei sandali tramite il sito ufficiale e pagato la spedizione a domicilio. Peccato che questi inetti l’abbiano lasciata a un fermopoint a 5km da casa mia. Tra tutto ci ho messo un’ora per recuperare il pacco.

2025幎7月9日
自発的なレビュヌ
LIEWOOD ロゎ

LIEWOOD からの回答

Hello,

Thank you for your feedback, and we’re sorry to hear about your experience with the delivery.

We understand how frustrating it is when a parcel isn’t delivered as expected. While we do our best to ensure home delivery, sometimes the courier may redirect a package to a nearby pickup point if no one is available to receive it or due to other logistical issues. However, a 5km distance is not acceptable, and we agree this caused unnecessary inconvenience.

We’re currently reviewing this case with our shipping partner to understand what went wrong and to help prevent it in future. If you’d like to share your order number with our customer service team on email: customercare@liewood.com, we’ll be happy to assist further.

Best regards,
Liewood Customer Service Team

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