Luscombe MG Leeds レビュー 

Luscombe MG Leeds からの回答

2022年10月6日

Thanks for your great feedback and 5* review Paul - it really is appreciated. I've passed on your comments to Ross and I hope you enjoy your new car.

Thanks again,
Sam Luscombe

Luscombe MG Leeds からの回答

2022年9月22日

Thanks so much for the brilliant feedback - we do try our best so it is great to be able to share a review like this with the team. Thanks again Sam

Luscombe MG Leeds からの回答

2022年9月22日

Thanks Chelsea for your excellent feedback and of course your valued custom. Ross is a valued member of the sales team and it is great to know how professional and attentive he was throughout your car buying experience. Enjoy driving your new car Thanks again Sam

Luscombe MG Leeds からの回答

2022年9月16日 に更新

Thank you very much Margaret for both your valued custom and your excellent feedback - I am so pleased you enjoyed such great service from the after sales team. Thanks again Sam

Luscombe MG Leeds からの回答

2022年8月23日

Thanks very much for your great review which I have shared with Ross and the team. We all really appreciate feedback, which is vital to ensuring we are providing a car buying experience with a difference. I hope you enjoy driving your Mitsubishi ASX, and once again, thanks very much for your custom. Sam

Luscombe MG Leeds からの回答

2022年8月16日

Thanks Tony that is just how it should be - we really appreciate your custom and your brilliant feedback which I shall pass on to the service team. We look forward to welcoming you back when you next require our assistance. All the best Sam

Luscombe MG Leeds からの回答

2022年7月28日 に更新

Hi Jess,

I'm sorry to hear about your poor experience with us. I will try to address your concerns below.
1- The situation with new car deliveries has been major problem this year and all manufacturers are struggling. The situation with your car was that during March, we were dealing with quickly changing information on ETAs, and unfortunately delivery kept slipping back. I was as frustrated as you but managed to request this be prioritised, hence why we managed to bring it forward.
2- I can only apologise regarding the handover. I will try to understand from Fazz as to why this was the case, but I can only apologise.
3- Regarding the issues with the car, these absolutely would have been covered under the warranty - I think having listened back to the conversation, this related to the service plan being specifically with ourselves, not the warranty. The delay in being able to book in was due to the need for a courtesy car which was prolonged booking at that stage. We then went away to propose the use of either mine or one of the sales staff member's cars to get you in quicker, hence not being able to guarantee it immediately until we'd checked they weren't needed for test drives etc.

I do sympathise with your situation and apologise for any distress this may have caused you. I will certainly investigate the professionalism issues you have raised, and hopefully this clears up some confusion around the timelines, both for the delivery and rectification of the issues.

If you'd like to discuss any further, please feel free to give me a call on 01132776099

Thanks,
Sam Luscombe

Luscombe MG Leeds からの回答

2022年6月23日 に更新

Hi Fred,

Apologies for any miscommunication here but the explanation is fairly simple. Unfortunately we cannot give finance figures as the cars are currently off sale for new orders with MG. If we quoted you now, those figures wouldnt be honoured when ordering re-opens. We dont know when it will reopen, so we dont know what the price (or finance APR) will be.

The idea behind reserving a car is simply to get up the queue when it does become available, but due to the current situation with new car ordering, we simply cannot tell you what you'll be paying for the car. Sounds nuts, I accept, but thats the market we're in i'm afriad.

Apologies if this wasnt made explicitly clear on the phone.

Happy to talk you through it personally if it helps?

Sam Luscombe

Luscombe MG Leeds からの回答

2022年6月28日

Thanks very much Mr Smith - we really appreciate your valued custom and your excellent feedback. We all try our best so it is great to be able to share this review with the team. Thanks again Sam

Luscombe MG Leeds からの回答

2022年6月16日

Thanks very much Roy for your valued custom - I know you were disappointed in not receiving a charging cable with your electric MG but am pleased that we have now resolved that situation and you have received the one we sent you. Wishing you safe and enjoyable driving. Kind regards Sam

Luscombe MG Leeds からの回答

2022年5月10日

Thanks so much George for taking the time to leave such a brilliant review - It is great to know that you had such an enjoyable car buying experience which was worth the trip from Fife! Wishing you safe and enjoyable driving in your new MG. Best regards Robin

Luscombe MG Leeds からの回答

2022年4月25日

Thanks very much Nicola for your valued custom and for taking the time to leave such excellent feedback - I shall be very happy to share this review with Fazz and the team along with a big thank you from me. All the best Robin

Luscombe MG Leeds からの回答

2022年3月23日

Thanks very much for your valued custom and great feedback Mrs Plant. I do feel we have a great team, and very satisfyingly customers feel the difference between our style of helping to buy, rather than selling, so it’s very rewarding for all of us to receive your feedback.
Thanks again Robin

Luscombe MG Leeds からの回答

2022年1月12日

Wow what a fantastic review Steve! We all really appreciate feedback, which is vital to ensuring we are providing a car buying experience with a difference. I hope you enjoy your new car, and once again, thanks very much for your custom. Thanks again Robin

Luscombe MG Leeds からの回答

2022年1月18日

Thanks Graham and Beverley for both your valued custom and for leaving such a brilliant review - great to know that we are worth your journey from Carnforth to Leeds. Thanks again Robin

Luscombe MG Leeds からの回答

2021年11月26日

Thanks very much for your great feedback. I do feel fortunate to have a great team, and very satisfyingly customers feel the difference between our style of helping to buy, rather than selling, so it’s very rewarding for all of us to receive your comments. It is also very reassuring that you are so pleased with the ongoing service you have received during your ownership of your car - and of course that you are still so happy with your choice. Thanks for your custom and for taking the time to leave this 5 Star Review. All the best Robin

Luscombe MG Leeds からの回答

2021年11月23日

Thanks very much for your kind feedback Mirela-Florentina. Great to hear you had a smooth process with Kevin when buying your new ZS. I'll pass on your kind words to Kevin and thanks once again for your custom and 5* review. Regards, Robin

Luscombe MG Leeds からの回答

2021年9月9日

Thanks Jenny for both your valued custom and your excellent feedback - I do feel we have a great team who treat customers as they would like to be treated themselves. Very satisfyingly, customers do feel the difference between our style of helping to buy, rather than selling, so it’s very rewarding for all of us to receive your feedback. We wish you safe and enjoyable driving in your new MG HS. All the best Robin

Luscombe MG Leeds からの回答

2021年6月20日

Thanks very much for your 5* review Kevin - really appreciated. We do pride ourselves on our customer service so it's great to receive these reviews. Thanks once again, Sam

Luscombe MG Leeds からの回答

2021年6月7日

Thank YOU for both your custom and for your brilliant feedback which lets us know we are getting it right! I shall be pleased to share this review with Fazz and the team. Thanks again Robin