Excellent!!! Firstly, googled “watch repairers”and fortunately “Luxury Watch Repairs” stood out above the other competitors …and rightly so !!... もっと見る
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Dear Sir or Madam, I just wanted to express my gratitude for changing my Tag Heuer watch’s battery yesterday, as brought into your workshop by my wife Dora. You also repaired her Cartier watc... もっと見る
Do not use this company under any circumstances. They have had my Omega Seamaster for £550 service since August 2025. Absolutely no updates or communication. Can’t raise them by any means. I will rep... もっと見る
I sent my Rolex to LWR using their prepaid and insured mailing service and was kept updated throughout the process. They stuck to their initial quote and the watch was returned to me via DHL co... もっと見る
企業情報
当該企業による記述
Our main service centre is the building of 16-18 Hatton Garden and houses 12 brand accredited watchmakers, a dedicated vintage department and an entire refurbishment & polishing department. We are proud to be one of the largest and most brand accredited service centres in the world (with service centres in both the UK and USA) and were recently the subject of short documentary made by CNN International which was broadcast across the globe and was also featured in The New York Times. You can drop your watch off at any of our 2 locations in London (Hatton Garden & Canary Wharf), Manchester (Harvey Nichols) or New York (Madison Avenue) and no appointment is required. You will be greeted by one of our technicians who will discuss your required repair and provide you with a detailed receipt once your watch is booked in. Alternatively, you may send your watch to us Free of Charge by ordering our, pre-paid, secure, tracked and insured (to £25,000) postage pack. We pride ourselves on our rapid turnaround time merged with the highest quality craftsmanship. It is rare that any job is 'too large or too small' and we are often able to carry out part repairs such as glass replacements, crown replacements, bracelet adjustments and refurbishment & polishing, without the need for a full service. Battery replacements & water resistance testing are carried out the same day, along with a water & pressure resistance test and receipt.
Drop your watch off at any of our stores or order a Free, Pre-Paid, Tracked & Insured Postage Pack
当該企業による記述
- Fully tracked & insured secure watch postage pack to get your watch to us
- Our pre paid postage packs are fully tracked & insured (to £25,000) & specifically designed to securely protect and track your watch, whilst in transit to our brand accredited main service centre at 88-90 Hatton Garden, London, EC1N 8PN or if you are based in USA, your watch will go to our US service centre at 515 Madison Avenue, New York, 10022.
- AUTHORISED CARTIER SERVICE CENTRE
- We are delighted to announce that as of January 2020, Luxury Watch Repairs has become an Authorised Cartier Service Centre making us the only Authorised Service Centre on Hatton Garden, allowing us full access to parts and materials directly from Cartier. In order to achieve this status, our service centre has undergone thorough inspections by Cartier and our watchmakers have been certified by Cartier, following a number of weeks of extensive training at the brand's HQ in Switzerland. Our main service centre adheres to the strict guidelines set by the brand for all Cartier servicing and repairs and we are proud to add Cartier to the growing list of leading brands for which we are an Authorised Service Centre.
- NOW OPEN IN MANCHESTER AT HARVEY NICHOLS
- We are pleased to confirm the opening of our new store based on the Ground Floor of Harvey Nichols, Manchester (21 New Cathedral Street, Manchester, M1 1AD). Tel : 0161 828 8825. With an on site workshop, our team of repair consultants, technicians and watchmakers are on hand to assist with any repair or service enquiry and open 7 days a week. We also have a selection of pre owned watches and watch accessories.
- AUTHORISED TAG HEUER SERVICE CENTRE
- We are delighted to announce that in 2024, Luxury Watch Repairs became an Authorised Tag Heuer Service Centre. In order to achieve this status, our service centre has undergone thorough inspections by Tag Heuer and our watchmakers have been certified by Tag Heuer. Our main service centre adheres to the strict guidelines set by the brand for all Tag Heuer servicing and repairs and we are also an authorised service centre for a number of other brands including Rado, Hublot, Zenith Tissot and Cartier.
Our watchmakers have been trained by and specialise in Rolex, Cartier, Tag Heuer, Omega, Hublot & Zenith
We use all original factory parts and components and provide a 3 year warranty with each full service
Our watchmakers and management have worked with some of the largest brands in the world including Rolex, Omega, Breitling, Cartier & Tag Heuer.
We are dedicated to fast turnaround times, exceptional customer service and the best possible prices.
連絡先
16-18 Hatton Garden, EC1N 8AT, London, 英国
- 0207 404 3366
- quote@luxurywatchrepairs.com
- luxurywatchrepairs.com
3.9
ほぼ満足
6372件のレビュー
ネガティブなレビューの 22％に回答しています
通常1週間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Watch came back like new
Watch came back like new only problem did not respond to my emails every time as it away longer due to hold up of new strap
2026年3月13日
Rolex submariner service and renovation
I sent my Rolex to LWR using their prepaid and insured mailing service and was kept updated throughout the process. They stuck to their initial quote and the watch was returned to me via DHL courier in a secure transit case and in perfect working order and condition. The timescale was over Christmas which extended the servicing -
Watch received at LWR - 5th Nov 2025
Quote received and paid - 14th Nov 2025
Watch received back - 11th March 2025
This was in line with the quoted timescales and whilst the watch was away for some time, it was what I was expecting so no surprises.
2026年3月13日
Slow initial correspondence but customer service and response positive
Slow inital correspondence waiting for an update on a quotation for a service for my Omega. Once in the system I received emails and a phone call to check I was happy. Based on the service so far upgraded to a 3*.
2026年3月11日
自発的なレビュー
Can not contact these people
I had my late fathers Rolex repaired last year, although I took 6 months, I did receive it back in a very good condition, however, I also paid over £100 for a valuation certificate, which I haven’t received. I have emailed numerous times without any reply other than the automated response saying email received. I have tried phoning them on several occasions but the phone line just has a message saying lines are intermittent, no option to leave a message. I have looked for this apparent online chat, but it does not seem to exist. I live in Merseyside so I can not go into the shop in Hatton gardens, London. I am at a loss about what else I can do. Reading similar reviews on here, I’m lucky to have received my watch back, but they still owe me a refund for the valuation.
Update to the previous review.
I have received a phone call this morning from Luxury watch repairs, and the valuation certificate emailed. They couldn’t be apologetic enough, very happy with the outcome, and the gentleman who contacted me, and as a gesture of goodwill, for my inconvenience they are refunding the cost of the valuation certificate, couldn’t ask for more.
2026年3月10日
自発的なレビュー
Sent my Tag Heuer for a replacement…
Sent my Tag Heuer for a replacement battery and pre paid £138:00, still waiting after 5 weeks, no way of contacting them just automated replies, could have had the battery replaced for £90:00 in Preston with same day service, keep away from this company.
Dougie Anderson
Contacted by, Oliver, who explained they were awaiting parts from Tag, these had arrived the previous few days and work would be completed next week. Oliver was professional, courteous and reassuring, based on Oliver’s explanation and assurance I will change my review to 5 stars.
Received my watch back from LWR in pristine condition and a lovely presentation box, work seems top class just need to look into communication issues which is the only minus I would give this company.
2026年3月9日
自発的なレビュー
Quick receipt of postage pack and…
Quick receipt of postage pack and battery replaced and returned within 48 hours.
2026年3月6日
As ever great service
As ever great service. Highly recommended. Battery replacement and pressure test in my Breitling done in a week.
2026年3月6日
Poor service.
Poor service.
Email correspondence very slow (waiting up to a week for something back), and then not receiving particularly helpful or informative responses when they finally arrived.
On complaining about the service and asking for a return, I was informed that I needed to pay £24 to get my watch back.
Poor service and then holding watches to ransom left me pretty disappointed all round. Not a great look for Tag Heuer in having LWR as an approved repairer.
I won't be using them again.
2026年2月27日
自発的なレビュー
Absolutely Fantastic 😍
Sent my Tag Heuer to Luxury Watch Repairs for a case polish as it was covered in scratches. They sent a sturdy case and secure envelope to send my watch off to them. During the process I was kept up to date with the progress of my repair including photos.
My watch was returned in a sturdy case which can be reused. Particularly good for spectacles!
My watch looked like new. I shall be using them again with confidence. Thank you Luxury Watch Repairs.
2026年2月27日
Gone into receivership
This is my second attempt at writing a review about this company. Watch sent in last October, money paid for a service. My watch has still not been returned despite recorded letters being sent. The outsourcing company has now gone into receivership.
2026年2月20日
自発的なレビュー
Luxury Watch Repairs からの回答
Hello,
We’re sorry to read this review, however we have not been able to identify you as a customer of ours.
As there is no name, order number, or repair reference included, we have been unable to locate any record of your experience with us. We have therefore reached out via Trustpilot’s “Find Reviewer” request to ask for a name or repair number so we can investigate properly.
We also strongly refute the claim that we are a scam. This is a very serious allegation and is completely unfounded. We are an established business and take great pride in the service we provide to our customers.
If you have genuinely had an experience with us, please respond to our request with your details and we will be more than happy to look into this for you. We will also update this reply in more detail.
Yours sincerely,
Luxury Watch Repairs
Can’t fault LWR
Can’t fault LWR. I sent a 50 year Heuer for a repair/service. Communications were fantastic. I ultimately decided not to go ahead with the repair and recalled the watch, it was back with me within a week. LWR are very easy to deal with and are very customer focussed. Thanks LWR
2026年2月18日
Had my watch service with this company…
Had my watch service with this company and they said I required a new main spring as it is automatic
The quote was for £612 and had to be paid up front which I did
I received my watch back after 10 weeks . It now loses time and only runs for 2 hours when I take it off
Contacted the company many times via email as they do not answer the phone
No response so I am stuck with a faulty watch and £612 out of pocket
Stay clear of this company
2025年10月28日
自発的なレビュー
TAG Watch Service
Admittedly, the watch took quite a while for it to be serviced, and the strap replaced. However, I have just received my watch today. LWR have done an amazing job. I am very impressed with the condition of the watch, and the service they have provided. The watch looks as good as it did on the day I purchased it.
LWR, couriered the return of my watch securely and kept me informed of the delivery process and delivery date via DHL.
2026年2月26日
自発的なレビュー
Had my watch polished and re…
Had my watch polished and re furnished..Verry happy with it ... was worrying about if I would get my watch back after all the bad reviews and thought I might of been scammed ... I never had any reply from emails only the live chat .. verry happy with the price it paid but the stress of it all I wont be using them again
2026年2月11日
自発的なレビュー
Very good but communication could improve
LWR are excellent at repairing & servicing watches. But communication could be better!
2026年2月19日
Avoid this company like the plague
Avoid this company like the plague. Last August I sent them my watch and £550 payment for a service and new battery. I spent months chasing them for a date of return; when they did respond they were generally unhelpful and at times belligerent. They are currently in administration and if other reviews are correct this is a regular occurrence. Fortunately the Administrators were helpful and I received my watch back, over 6 months later, unrepaired, and £550 out of pocket. Do not trust this company.
2026年2月19日
自発的なレビュー
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