MyC レビュー 

Not just me then! Although it is depressing to read such appalling reviews, I am relieved (in a way) that it is not just me. I retired six months ago and finally received a quote (number 5) that I could agree the figures. It was near impossible to get any kind of breakdown of how the figures had been calculated. Like some others I had been told that it wasn't possible to supply them, with no reason given why CSP couldn't give me the figures. I had to point out that I had been told by an independent financial advisor that they should be available for scrutiny before they were given to me. When I did receive the figures the examples given were arithmetically incorrect - which, of course I pointed out to them. I have completed the necessary forms, I have asked countless times when I will be paid only to be totally ignored. I have submitted complaints - again totally ignored. I have been to the Pensions Ombudsman who has informed me that I need to go through Scheme’s internal dispute resolution procedure (IDRP) as required under Section 50(2) of the Pensions Act 1995. I went to CSP website and guess what - the link to the IDRP form doesn't work so I have made a request for that form - which no doubt will be filed under the too difficult to do pile. I have asked for compensation for late payment of both my pension and my lump sum - with interest rates as they have been I have lost money. I have pointed out over and over again that I have no income, and that it is causing me stress. Sympathy? Not a jot - the only place I will find that is in the dictionary. It would be interesting to know what kind of pension the top people of this organisation are in line to get - bet their pensions get paid on time.
Update Jan 2024. Two weeks after posting this review, I finally received my lump sum and six months' worth of pension. A mere six months and one week after retiring; 14 months after first informing MyCPS I intended to retire; 9 months after receiving my first (incorrect) quote. I am still waiting for my pension and lump sum to be updated following a pay rise that was awarded and backdated to before I retired. I have asked MyCSP when this will occur. No response. I submitted a request for an IDRP to MyCSP as required by the Pension Ombudsman mid-December. I haven't even had the courtesy of an acknowledgement. I haven't seen any improvement in CSP performance.

I contacted them 9 October after receiving my pension quote and not agreeing with the figures quoted. I asked for a breakdown which they said they can only give if I could give a reason why which I did. They then sent the same quote again. They have failed to respond to deadlines they have set and still I have not seen a breakdown of how they came to the figures given. I have never heard such repeated standard responses from call handlers . Repeatedly told either the back room were dealing with it or a senior advisor. I rang daily to try and resolve. My dept pension team also failed to be able to get a response As I retired on 30 November I felt forced to return the forms so I would have some form of income. I was left anxious upset and worried. Going to ombudsmen as no other route . Not surprised they have lost the contract .

They are virtually uncontactable. If you email a query they take weeks to answer then just tell you they are unable to answer your query. They are not fit for purpose.

This service really is terrible beyond words. A private company administering public sector pensions. We always hear how good the private sector are compared to the public sector. Don’t make me laugh. I applied for my pension 5 months ago and I’m still waiting! I’ve filled some forms in 4 times and they still haven’t organised my pay out. Inept, lazy and incompetent are just a few words to describe MyCSP. They should be sacked and have civil servants doing their job and doing it promptly and correctly.

I have had to leave one star as it is the minimum rating but I don't think they deserve one star. I have been chasing a shortfall in a compensation payment since September 22. Eventually the Shared service centre admitted they made a mistake in September 23. After having to advise their staff over the last year on the issue I have raised, as most of them it would appear either lack the necessary training and knowledge to deal with it or just didn't care, I have reached an impasse. The Shared service centre asked me to request the the Civil service pension scheme, to request updated figures of my salary from them. This I did. Civil service pension scheme have refused to do this until they get a request from the Shared service centre. Shared service centre refuse to contact the Civil service pension scheme as they don't do this! I will now take this up through my MP, courts and press as necessary as after 12 months I have had enough. I think I now know how the Shared service centre have saved the government 400 million pounds since 2013. The biggest joke is managers don't appear to exist in these organisations or maybe they are working from home LMAO.

This company is incompetent. They appear to have lost my mothers death certificate and can’t tell me how or where. No one it appears is customer facing and email go unanswered

Absolute joke have been trying to change bank details for months emailed even rang and thought its sorted only its not is it.
Security sending an email is complete joke as well we need copy of this a copy of that. When in reality when I log onto the portal have I not just gone through a security check why can I not just change my bank details on line like other normal sites. Never reply to emails just usual automated reply then nothing.

Like others on here the frustration and anger when dealing with this organisation is unbelievable. I am trying to find out that if i was to take my classic deffered Pension before age 55, would Pension Increases that have been applied to my deferred pension be paid when I reach 55. Simple question. I have spoken to 4 different operators and each one has said something different; I also have emails which are conflicting. I am now going to the Ombudsman as I have nowhere else to turn.

Not sure how this organisation is still running not fit for purpose don't reply to emails and when do fob you off with an automated email you cant reply to. I have been trying to Aggregate two Civil Service Pension which i filled out forms agreed to in 2007 now 2023 still not happened.The place is an utter shambles

I can only endorse other reviews - MyCSP provide a shocking "service" to their customers. In my case they took 8 months to pay my pension and another 10 months to (not really) answer a query about it. Even more frustrating than their slowness is their non-responsiveness. They simply ignore email contacts - unanswered and presumably unread for months - and if you can get through to talk to someone on the phone they are ostensibly nice and helpful but actually know nothing about the substance of your case and tell you anything to keep you quiet ("you'll get an answer within three days", "we're sending it this week", "I'll chase it personally" etc) which they must know are lies even as they utter them. Its all very shabby and disrespectful to their customers, who are left powerless.

My pension is now 9 months late and no nearer being paid. Formal complaints have been ignored and not even recorded on my file, my emails are ignored. The Guardian did an article on how this was common place in 2015, eight years on and it's got even worse.

To cut a very long story short, they gave me an incorrect pension quote at the start and several phone calls, emails and a formal complaint were ignored. Takes at least 45 minutes to get through if you phone them, then you end up speaking to someone who hasn't got a clue and isn't interested in resolving the issue anyway. In the end, I had to tell them how much I was due. I had to email them to ask for a letter confirming how much I was entitled to. They did reply to this eventually. No apologies for the mistake they made at the start, which caused a great deal of stress. I totally agree with all the other reviews, they are an incompetent organisation and should not be administering Civil Service Pensions. I was on the point of going to my local MP, and wish I had because something drastic needs to be done if we are to get an efficient pension administrator.

Utterly disgraceful
I made a serious life decision to give up work in April safe in the knowledge that I would get my lump sum during the first few days of July. Claimed my pension at the beginning of May and STILL haven’t even got my quote (even though I turned 60 last week and I’ve been given 3 different dates for receipt). Okay, my decision to stop working but they haven’t done their bit.
I’ve made formal complaints suggesting ‘Give me my quote’ as a resolution but still not received it.
Nobody is accountable, they won’t give email addresses or direct phone numbers out, call handlers won’t let you speak to a manager of any kind….
They have sent 3 or 4 enquiries to my former employer all on the same subject. Any reasonable person would simply pick up the phone, wouldn’t they? If you’re not getting an answer after emailing 4 times, speak to someone - it’s not rocket science. I agree with all other negative reviews. They are not fit for purpose. Administrators? I wouldn’t trust them to administer a plaster!

UPDATE
After being given a 4th date when my quote was due, I phoned mid morning on the due date - yes, my quote would be out by the end of the day. Phoned 16:45 - yes my quote would be out by the end of the day.
Next day, phoned at 13:15 - yes my quote would be out by the end of the day….
Finally received my quote at 16:45 on 20 July after being given dates of 01 June, 15 June, 27 June and 19 July.
Yet to receive any money, mind….

messed my grieving mother about for months while she tried to sort my late dads pension out. they messed up the payments for months and also told the tax office she was receiving £50'000 a year (she wishes!!) so they changed her tax code and sent her a letter demanding payment. she was so overwhelmed and they were just so incompetent over and over again. had no response from complaints made by both myself and my mother

97% Negative Reviews. Where do I start.
Misadvised on taking out my pension which cost me thousands of pounds over the course of pension. Company offerred £500 in compensation !.
Like other's can't get through on telephone, no reply to emails. Customer service team very poor and often incompetent. Been trying to change pension payment account for weeks without success.
There is some sort of poetic justice, Liverpudlian's screwing over police pensioners. I think the authorities need to cancel contract MyCSP's contract given the massive dissatisfaction with the service.

Returned my forms for partial retirement via email 28th February 2023, on the 4th April I rang my CSP just to make sure everything was where it should be, after waiting 40 minutes plus to get through to an advisor only to be told, they were still in the inbox, no one had looked at them,the following week I rang again 40 minutes or more on the phone to be told, on 25th my forms would be at the finalised stage and my lump sum would be in my bank by 28th April or 2nd May at the latest, on the 25th the finalised day, I received an email to say the quote they had given me was incorrect,I was asked whether I would like a re quote, or would I be happy for them to action it with the amended figures shown in their email, I responded straight back saying I wanted a re quote, when I rang and asked how long it would take for a reply, the advisor said they have up until 11May to respond, I took partial retirement on 24th April, my forms were sent in 2 months before and they cannot get it right, I am extremely dissapointed with the service and asked for a name and contact email so I can wrote a complaint, they are totally incompetent and absolutely useless.

Had problems with two factor authentication logging on to the portal. Despite numerous calls and emails, the only thing that they were prepared to do was change my password - which is not the problem. I raised a complaint which made no difference to the extremely poor service that they provide. There doesn't seem to be any way of escalating issues with the company and they have now stopped responding to emails so I'll take it up with my MP.
Having read many of the reviews and compared notes with friends and colleagues, the abysmal level of service that MyCSP provides seems to be the norm which was far different before the service was outsourced.

They can't be bothered to reply to a formal complaint. Emailed, no reply, used their contact page, no reply, phoned and they promised to reply, they haven't . I don't get any statements via post anymore stating how much I will be receiving, I can't get any details on what I will receive on the online portal, which is useless. Dreadful service which needs to be held to account.

The app is showing my pension for next year - at a figure of around half of what it was last year - and half what it showed yesterday!!!!

Dreadful service . Told have to Waite 1-2 hours on line or email which takes 40 days . Cannot view my statement or ask about drawing my pension . Have had to involve my MP . No wonder the ombudsman have even criticised them.