MyC レビュー 

Ihave just received notification of the increase to my Civil Service Pension . I don't agree with the figures and have tried to ring the 0300 number given in the letter to contact someone. This telephone number doesn't connect. I have tried 2 other numbers for the CSP scheme with the same result. I finally found a number that worked, but have now sat for 20 minutes waiting for the next available advisor.
Does this mean that unless you use the 'Portal' they talk about and contact them by computer there is no way to speak to anyone about my pension.
It is a pity that you don't have a zero stars option ......

I don't know what's going on with MyCsp now as in the past they were okay with replying to correspondence. I have sent the same email three times since mid February and have still not received a response to a rather simple query that I have. Disgraceful.

Shocking! I retired in January and am still trying to finalise my pension. Emails ignored and I spent over an hour today waiting on the phone to discuss it without any response!

If I could give them 0 stars I would. Most shocking service ever provided. Been calling them and email for weeks to get a retirment quote. they simply cannot even action that. I urgently need to cash my pension in as I am going to lose my home. Court order in place. They dont care! The keep telling me each day that someone will give me a quote but no one does. IF my sitiatuon is not urgent then what will be urgent in their eyes. I am going to start posting everwhere any anywhere I can find about this dreadful service. They apparently in urgent circumstance have to generate a quote in 72 hours. They have not. They told me this nearly a nearly a week ago. SHOCKING SHOCKING SHOCKING . They should be reported to the pension regulor. Once this is over i will report them as something needs to be done about these cowboys. To add to this I expect that do not give retirement quotes as it means they have to then pay out the pension and they dont want to take the investiment out. I believe it you look carefully their is some type of fraud going on here. Just a idea

Wrote to their head office over a month ago to ask for a paper copy of my latest pension statement: NO REPLY. Obviously most of them are still 'Working From Home'.
A shambles!

I finished a contract in April, l am still waiting for my pension contributions to be returned and am now facing financial difficulty due to this, they really are incompetent and not fit for purpose, l would award them zero stars if l was able to.

Do not reply to e-mails. They get things wrong. Miss promised dates. My pension should have hit my bank account 1st December. When I contacted them, they had a query about my bank details. (They had held the details for three months and wanted to check them. I sent a copy of the form, no change to details. This moved the vesting date back to 8th December. Checked today, nothing. They say, because there was confusion (theirs) on the bank details, this had moved the payment date back to 22nd December. I have a case at the Ombudsman re illegal refusal to aggregate two pension pots (their error, also taking years to resolve) but MyCSP are a complete joke! I have been asking for lump sum, backdated and monthly figures every week since September. No response.

In a nutshell:

- Wait times on the 0300 phone number 40 minutes plus at 4p a minute

- Emails go unanswered

- Contact letters and emails are disjointed and intermittent

- No one will take ownership of anything

- Impossible to speak to someone who knows what they are doing and can make a decision

- Everything takes '10 working days'

- Still not correct? Another '10 working days'

- Figures are often wrong

- Managers claim your case is being fast tracked, it's not.

- Average resolve time is around 90 days

- After many years faithful service you're forced to beg for your own money, an absolute disgrace.

Update: Today's call only took 40 minutes to get connected and the chap was very helpful. Usual story of blaming Royal Mail for causing a backlog as to why it took receiving my documents on the 7 till the 16th to load them on their system! Much improved from my usual experiences, see below:

Ha ha. What an absolute joke. CSP are quite famous for being one of the most frustrating organisations to deal with.
They don't understand their own policies. Having been given false information, my pension was delayed by 3 months while I had to explain and get them to understand it.
They miscalculated the lump sum by £9k simply due to having the inability to add three figures together.
Their call wait times are usually over an hour and often over 2 hours.
Twice they have lost letters that I have sent to them, so now I always have to use registered post so there is a receipt.
They take a month or more to deal with any query, or more if they've lost the original correspondence.
When you call them you get a recorded message saying you will automatically be put through to a customer satisfactory survey at the end of the call, yet this never happens, surprise surprise!
Unfortunately if you're a civil servant then you are forced to deal with CSP as it's they who manage (or maybe that should be mismanage) your pension!

I have been trying for nearly 8 weeks to inform CSP of a simple change of address. Impossible to get through on the phone, long delay in responding to my email, and being pushed to use a website that, while it takes you to a section to change your details, then has no icon to click on to actually do the edit. Frustrating waste of time.

Honestly don’t know where to start! It’s now over 2 YEARS since I first contacted them on a refund of widowers contributions. Case has been ´escalated’ so many times I’ve lost count. Deadlines for response are missed. They at one point wrongly confirmed my name as being a form of my email address
Long waits for phone response, (19 minutes latest) zero response to emails. Some individuals on the phones have been as helpful as they can be but all they can do is escalate to the next level. Csp needs a complete overhaul

Retired through ill health in August 2022.
Three emails numerous phone calls and still zero contact from this outfit of charlatans. Next stop Pension Ombudsman.

can't talk to anyone about my account. Had no money go into my account for pension.
Agent don't give a toss. No replies to emails. Going to contact financial ombudsman now as civil service withholding my pension in my option is theft

FAILURE TO COMMUNICATE, LOSS OF PENSION DOCUMENTS

My CSP is an untrustworthy, unreliable and unsympathetic pensions service provider.

I gave 6 months notice of my intent to retire, so completed the pension forms and posted them 2 months in advance of my departure.

I rang them a month before my leaving date to check whether they had received the forms. Their Call Centre put me on hold for 40 minutes, then cut me off. I had to call them again and wait another 40 minutes to be put through to an Adviser.

I was told that they had no record of having ever received the documents, and that their Post Room had a backlog of several weeks' unopened mail. The Adviser then said that the forms ought to be sent by Recorded Delivery, which certainly wasn't mentioned in their covering letter. It also doesn't make sense, as they can't even track incoming mail.

As the Adviser recommended, I emailed them the forms, and also posted them a hard copy by Special (Next Day) Delivery. No response received, apart from an automated email message. In addition, I am unable to correct out-of-date address details. Their website (the Pensions Portal) doesn't allow me to do this.

They are completely inflexible and refuse to correct address details over the phone. If you email them to request this (several times), they will completely ignore you. Therefore, they have been posting my pensions documents to the wrong address.

The recorded message from their Call Centre warns of delays to answering calls due to Covid-19, and recommends that they be contacted by email, which they don't even attempt to answer. That is despite meeting their request to provide proof of ID in the email, such as photographs of one's passport, driving licence and utility bill.

At the end of phone calls, you will receive an automated message to provide feedback, but they cut you off before you can provide a rating, so you cannot.

After 35 years in the prison service my wife retired on 31March 2022 and to date is still waiting for her pension and lump sum which MYCSP, due to their total incompetence and lack of interest are withholding.
Numerous phone calls have all received the same response ,” your case has been escalated and no, you can’t speak to whoever is dealing with your case.” Emails do not get answered and promises to respond within 5 days have never happened. She has now submitted an internal review form but I’ve no doubt that this appalling, incompetent, useless company will ignore that as well.
MYCSP are an absolute disgrace and the sooner that this (part) private company is investigated for their almost criminal negligence the better.Update: contacted Mcsp 27.09.22 and told that finalisation of pension is complete and info will be emailed + pension will be in bank account by end of week. No sign of it today 30.09.22 so phoned again and informed that finalisation email will arrive before close of play today but lump sum and arrears (now 7 months late) will take 3-5 working days to clear! Surprise surprise - no email and still no pension. Not sure what to do now as everyone at Mycsp are not only incompetent and useless but they appear to take great delight in telling blatant lies whilst illegally withholding money that doesn’t belong to them. There are not enough negative words in the English language that adequately describe this shambolic,disgraceful company.

Impossible to actually speak to someone. spent two hours on the phone, only for someone to answer, pretend they're an answerphone, hear laughing in the background, then put you through to a line that rings endlessly.

If I could add a minus review I would. After receiving a letter stating I had to wait up to 10 days for my lump sum I had to chase it after the 15 day mark only to be informed it had just been authorised. Its not hard to process a claim that was made months prior my 55th, and it's my money, my pension so just pay it on time.
So I've waited for my 1st monthly payment and no surprise its not in my bank account. Called today only to hear the " Due to covid" excuse it may take some time to answer. Stop using this excuse and just get on with providing a decent service. If you're unlucky enough to speak to Jason just beware, as soon as you start to complain he becomes extremely defensive and accuses you of being the aggresor!. I got put through to a supervisor Julie who was more responsive but hasn't emailed me today as promised. Mycps is utter appalling and if my pension is not sorted I will make their incompetence as public as possible

Call handlers repeatedly hang up if it is near their lunch hour or they want to finish early, the calls 'drop' and you spend another 30 minutes in the queue. This has happened repeatedly to me while chasing the missing paperwork to transfer my scheme contributions to my new private sector provider. 8 months after leaving, CSP have lost paperwork, claimed to have sent quotes and transfer packs to the new provider which never arrive. They repeatedly blame the new provider for these mistakes rather than admit they were not sent.
I am desperate not to have any further dealings with them but it has gone on for so long I now need a new transfer quote and to start the process again.

It would be a zero review if that were possible. I retired at 54 to care for my disabled parents and have been trying to get the Alpha part of my pension paid out since I turned 55 in April. The one quote I got out of them was for Classic and six (long and pointless) phone calls later I’m no further on. Call centre staff are polite but know absolutely nothing and several promises to escalate my case have resulted in no action at all. How will these totally incompetent clowns manage the 2015 Remedy, which they are supposed to have sorted by October 2023? My guess is that a lot of pensioners will be dead before that is sorted. Now that judgment has been made they should be offering both options to someone like myself at this point. That would put me in a better position and get them ahead of the game. But they aren’t even able to administer the schemes they are currently working with so that’s a pipe dream. If it wasn’t for my husband’s pension I’d be living out of food banks. This is a scandal and I can’t believe it isn’t being talked about more. In desperation I’m going public. Next week will be the four month point and I’ll be emailing Money Box Live and You and Yours. And Woman’s Hour given that caring is primarily (but I realise not exclusively) a women’s issue. Shame on you My CSP.

This organisation is an utter disgrace. They are totally unfit to administer a pension scheme. They demand 4 months notice of retirement and do little or nothing in that period. When it's time to pay out they say they are allowed a further 10 working days before they even have to begin to process any payment. They haven't even honoured that condition in my case. The call centre staff are polite but no help and you cannot speak to the people who process the payments. If you're lucky enough to receive a letter, it doesn't contain anything useful, like how much your pension will be. It will state, however, that you can contact them by phone until 6pm. Try ringing them after 5pm and you'll hear that the office is now closed. You are faced with incompetence and a complete disregard for your situation at every turn. After decades of service, I can honestly say that dealing with my csp has been the most stressful period of my career and I am losing all hope that these people are capable, or even willing, to pay members of the scheme what their pension statements says is due. What a way to treat people who are only trying to get what is rightfully theirs. Can the Director of this organisation not take some action to address this appalling service and if not, why not?