PostersBase レビュー 29

PostersBase からの回答

2026年1月29日

Thank you very much for your review and for your kind words 😊 We’re delighted to hear that you were happy with the price, quality, and our customer support. We sincerely apologize for the initial delivery issue.
Thank you again for your understanding and your trust, we hope to see you again very soon!

PostersBase からの回答

2026年1月28日

Thank you so much for your kind review, it truly means a lot to us!
We’re really happy to hear that you loved your poster and that it arrived quickly 🙏

You’re absolutely right: since November, access has unfortunately been restricted in some countries, which explains the “Access Denied” message. We know this can be frustrating and we’re genuinely sorry about that.

👉 In the meantime, please feel free to contact us directly by email at hello@postersbase.com
. We’ll be more than happy to help you place a new order or find a solution.

Thank you again for your support and for your patience, we truly hope to serve you again very soon!

PostersBase からの回答

2026年1月28日

Thanks for your message!
Indeed, our website is unfortunately not accessible worldwide yet, and access can be restricted depending on the country you’re browsing from. We’re really sorry about that and are actively working on expanding access.

That said… we do have to ask (with a smile 😊): if the only issue was access from your location, does it really deserve 1 star?
We’d be more than happy to help you, answer your questions, or let you know when access becomes available in your country.

Feel free to reach out, we’re here to help!

PostersBase からの回答

2026年1月28日

Thank you very much for your review and for your honesty.
We’re sorry about the lack of communication you experienced and always do our best to reply to messages as quickly as possible.

We’re delighted to hear that you’re happy with the poster and that it arrived in perfect condition 😊
Regarding delivery times, A2 formats can sometimes take longer due to their size and handling requirements.
For A4 and A3 formats, delivery is usually much faster, around 3–4 days to Germany.

Thank you again for your trust and your constructive feedback, we’d be happy to welcome you again!

PostersBase からの回答

2026年1月22日

Thank you so much for your feedback! We are thrilled to hear you received your order so quickly and that you are happy with it. Enjoy your new poster!

PostersBase からの回答

2026年1月22日

We are quite surprised by your comment, as the information in your file contradicts your claims. You placed your order on November 15th. By November 19th, your package was already available at the pickup point you selected. Despite the package being held there for a full month, it was never collected. All tracking information and notifications were sent to the email address provided at the time of purchase.
Instead of leaving a damaging and inaccurate review, a simple email to our customer service would have clarified the situation. Since the package was returned to us due to your failure to collect it, please contact us via email to discuss the next steps.

PostersBase Team

PostersBase からの回答

2026年1月22日

Hello,
We are sorry to see such a negative review, especially since our records show that your order has already been successfully delivered.
It is possible that the tracking link was not transmitted correctly or that the Shop app experienced a delay in updating. In such cases, we kindly ask our customers to contact us directly by email. We are very responsive and would have been happy to provide you with all the necessary details immediately.

Posting a negative review before reaching out to us is disappointing, especially since the package has indeed been delivered. We remain at your disposal if you need further assistance.

PostersBase Team

PostersBase からの回答

2026年1月22日

Hola,

Le agradecemos que haya destacado la eficiencia de nuestra gestión y la calidad del embalaje.

Respecto a su comentario sobre el producto, nos sorprende su percepción ya que nosotros mismos nos encargamos de la impresión y el envío, lo que nos permite verificar cada póster individualmente antes de enviarlo. Imprimimos siempre con la máxima resolución posible para garantizar la mejor calidad de imagen.

En cuanto al corte, nos resulta difícil que haya un error de este tipo, ya que nuestros formatos A3 se imprimen directamente sobre papel A3. Utilizamos este método precisamente para evitar cualquier error de corte manual y asegurar un acabado perfecto.

Lamentamos que el resultado no haya cumplido con sus expectativas. Si lo desea, puede contactarnos por privado y enviarnos fotos para que podamos entender mejor lo sucedido.

Atentamente,
PostersBase Team

PostersBase からの回答

2026年1月22日

Tusind tak for din tillid! Vi forstår godt, at man kan være lidt tøvende, når man finder os via sociale medier, så vi er utroligt glade for, at vi kunne gøre dig tryg. Vores kundeservice prioriterer altid hurtig og god hjælp højt. Rigtig god fornøjelse med dine plakater, og vi håber at se dig igen hos Posterbase! 🤗

PostersBase からの回答

2026年1月22日

Thank you so much for your kind review ⭐️
We’re delighted to hear that you’re happy with the speed of the service and the quality of our posters.
Hope to see you again soon at Posters Base!

PostersBase からの回答

2025年12月29日

Hello,

We are sorry to read your review and would like to clarify a few important points.

First of all, your order confirmation email was successfully sent to the email address provided at checkout. If it did not appear in your inbox, it may have been filtered into spam or promotions. When you contacted us using another email address to request the tracking information, we replied within 48 hours, which is a reasonable response time for customer support, especially during the Christmas period.

Please note that email is our official and documented customer support channel, clearly stated on our website. We answer every request as quickly as possible, but during the holiday season, response times can be slightly longer than usual. That said, 48 hours for customer support is still well within standard service levels.

We would also like to be very clear: we are absolutely not scammers.
All orders are produced and shipped daily. However, A2 posters require a longer production and handling time due to their size and volume, which can extend delivery timelines. This information is clearly explained in our shipping policy before checkout.

If you would like your tracking link resent, you are more than welcome to email us again, and we will provide it to you promptly.

We remind customers that public accusations are serious, and we always encourage direct communication so situations can be resolved calmly and fairly, as we have already done in this case.

Kind regards,

PostersBase Team

PostersBase からの回答

2025年12月17日

Thank you so much for your kind review!
We’re really happy to hear that our support team was able to assist you quickly and help you receive your poster without any issues.
Warm regards,

PostersBase Team

PostersBase からの回答

2025年12月16日

Thank you so much for updating your review, we truly appreciate it! We’re glad to hear that your posters arrived safely and that you’re happy with the quality. These things can happen, and we’re always here to help whenever an issue comes up.
Thank you again for your kind words about our customer service, it means a lot to us.
We look forward to welcoming you back anytime!
Warm regards,
PostersBase Team

PostersBase からの回答

2025年12月2日

Muchas gracias por tu comentario! 🧡
Nos alegra mucho saber que pudimos solucionar el problema rápidamente y que los pósters te han llegado en perfecto estado. Cuidamos mucho el packaging y la calidad de nuestros productos, así que nos hace muy feliz que lo valores.

PostersBase からの回答

2025年12月2日

Hello,

Thank you for your message and we’re sorry for the inconvenience. After checking, your order is indeed in transit and is scheduled to be delivered on December 6th.

The tracking information may have taken some time to update, but rest assured your package is on its way. If you still haven’t received it after that date, please contact us directly and we’ll do what’s needed to help you (refund or replacement if necessary).

Thank you for your patience.