So they sell these scooters that are meant for kids 12 plus their top speed is 15 mph but at even less than top speed they're rated to stop at about 30 ft. You need 30 ft to stop this thing while trav... もっと見る
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
I recently got a new Jetson Horizon X kids dirt bike. It was working great, my kid loved it. However, it had an issue with the front wheel, which was making noise. I contacted the support team and Mar... もっと見る
企業が回答しました
We received a jetson shadow which,unfortunately, had no power. Worked with Christian via email. He was very professional and followed through to resolve our problem. We will be riding our new bike w... もっと見る
企業が回答しました
Support is the best! Me and my daughter were excited to receive our impact hoverboard, but unfortunatly straight out of the box it wouldn't charge or turn on. Saddened us both, but contacted support a... もっと見る
企業が回答しました
企業情報
さまざまな外部ソースから提供された情報
Jetson Electric is a leader in personal mobility devices including electric bikes, electric scooters, hoverboards and electric skateboards.
連絡先
Rewe Street 1, 11211, 米国
- ridejetson.com
4.5
優良
188件のレビュー
最近のレビュー依頼の記録はありません
この企業は最近、顧客にレビューを依頼していないため、レビューが全体の意見を反映していない可能性があります。
ネガティブなレビューの 100％に回答しています
通常24時間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
I would not give any stars if that were…
I would not give any stars if that were a choice. The customer service I have NOT recieved is the reason for my review. My kid lost the key to his Jetson bike. I have been trying since August 2024 to get a replacement from Jetson. I have gotten every excuse from the customer non-service team at Jetson on why they can't provide a replacment key. Without the key the bike is not operational. Thanks Jetson 🤬
2025年2月26日
自発的なレビュー
Jetson Electric からの回答
Dear Gordon Bayne,
Thank you for taking the time to share your feedback. We sincerely apologize for the challenges you’ve faced in obtaining a replacement key for your Jetson bike. We understand how frustrating this situation must be, and we regret any inconvenience this has caused you and your child.
At Jetson, we continuously evaluate our product lineup and customer service processes to improve our offerings based on market trends and customer needs. While we currently do not have a specific timeline for when replacement keys will be available, we recommend regularly checking our website for updates.
In the meantime, we encourage you to contact our customer support team at 1 (844) 585-7462, and we will do our best to explore any possible solutions for you. Your feedback is invaluable to us, and we appreciate the opportunity to improve our service.
Best Regards,
Customer Service Team at Jetson
Employee Raniel made my experience much…
Employee Raniel made my experience much easier than I anticipated. Patience and knowledge of how to help was outstanding! Excellent customer service! Thank you Jetson for hiring an amazing employee.
2025年2月18日
自発的なレビュー
Jetson Electric からの回答
Dear Laura Gabriel,
Thank you for sharing your positive experience! We are thrilled to hear that Raniel provided you with outstanding customer service and made the process easier than expected. His patience, expertise, and commitment to helping customers truly exemplify the level of service we strive to provide.
We will be sure to pass along your kind words to Raniel and recognize his excellent work. It’s feedback like yours that motivates our team to continue delivering top-notch support.
If you ever need further assistance, please don’t hesitate to reach out. We appreciate your support and look forward to serving you again in the future!
Best Regards,
Customer Service Team at Jetson
Excellent customer service
I had an issue with a hoverboard that I bought for my kids. I emailed them to let them know about it and right from the start they could not have been any more helpful. They were prompt with replys and gave me great customer service the entire time. Very helpful and straight forward. I didn't have to jump through any crazy hoops. Dareal Agbay was wonderful to work with. Would recomend without hesitation.
2025年2月17日
自発的なレビュー
Jetson Electric からの回答
Dear Brian Kuster,
Thank you so much for your kind words! We’re thrilled to hear that your experience with our customer service was so positive. It’s great to know that Dareal Agbay was able to assist you with your hoverboard issue and make the process smooth and easy.
We really appreciate your recommendation and will be sure to pass along your feedback to Dareal. If you ever need anything else, don’t hesitate to reach out—we’re always here to help!
Best Regards,
Customer Service Team at Jetson
Great customer service
I bought my son a Jetson Atlas e-bike and it was great until the throttle stopped working. I had to provide some information for a warranty claim and after I supplied everything that was requested I was informed in less than an hour that the claim was approved and and a new bike would be sent. I received the tracking number within 24 hours of being told the claim was approved. The tech
Rose Irea was extremely helpful and efficient in getting the warranty claim processed and on the way for my son to get to ride again soon!! Thank you
2025年2月12日
自発的なレビュー
Jetson Electric からの回答
Dear Dawn Nalley,
Thank you for your feedback! We are pleased to hear that you had a positive experience with our customer service team and that Rose Irea was able to assist you efficiently with your warranty claim.
Providing prompt and reliable support is our priority, and we are glad that your son's Jetson Atlas e-bike will be back in use soon. If you require any further assistance, please do not hesitate to reach out. We appreciate your support and trust in our brand.
Best Regards,
Customer Service Team at Jetson
After my Jetson Pro eBike was used for…
After my Jetson Pro eBike was used for about 1 year, the bike was not too good for charging even though I always followed the right way to charge and run it. Then The customer department decided to replace me with a brand new one! What a good service and warranty! I am still waiting for the shipment! Hopefully, they can ship to me as soon as they say! I will follow it and tell you!
2025年2月4日
自発的なレビュー
Jetson Electric からの回答
Dear Felex Liu,
Thank you for sharing your experience! We're glad to hear that our customer service team was able to assist you with a replacement under warranty. We understand how important it is to get your Jetson Pro eBike back up and running, and we appreciate your patience as you wait for the shipment. If you need any updates or assistance, feel free to reach out to us at 1 (844) 585-7462, available every day from 9 AM to 5 PM EST. We hope you receive your new bike soon and enjoy the ride!
Best Regards,
Customer Service Team at Jetson
Jetson Bike was working well
I had a an issue. Then another. Both times TruRide Tech Raniel helped me and got my issue taken care of quickly and without. I could have not asked for better service.
It is greatly appreciated
2024年12月27日
自発的なレビュー
Jetson Electric からの回答
Dear Valued Customer,
Thank you so much for taking the time to share your experience! We're thrilled to hear that Raniel was able to assist you and resolve your issues quickly.
We pride ourselves on providing excellent customer service, and we're so glad to know you had a positive experience. Your feedback is greatly appreciated, and we hope to continue providing you with great service in the future!
Best Regards,
Customer Service Team at Jetson
Mary Pandan was a huge help
Picked up a hoverboard on clearance at Walmart. After charging it up for the recommended time and attempting the recommended steps, it appeared that the battery was likely the issue. Contacted their customer support and, after sending them the necessary information, they were able to process my warranty claim within the same day. The support agent (Mary Pandan) was a huge help throughout the process, answering all my questions. At first they said a replacement wouldn't be possible since the specific color was out of stock but when I asked about getting a replacement in a different color they said that would be possible. They said they'd send it out in the next 48 hours so as long as it gets sent out, I see no reason not to do business with them in the future.
2025年1月27日
自発的なレビュー
Jetson Electric からの回答
Dear Nick Cummings,
Thank you for sharing your experience with us! We're so glad to hear that Mary Pandan was able to assist you so effectively. It's wonderful to know that your warranty claim was processed quickly and that she was able to offer a solution that worked for you, even when the original color was out of stock.
We truly appreciate your feedback and your willingness to continue doing business with us. We’re confident that your new hoverboard will arrive soon, and we’ll continue to strive for excellent service in the future. If you need any further assistance, don’t hesitate to reach out!
Thanks again for your kind words!
Best Regards,
Customer Service Team at Jetson
Terrible customer service
I ordered hoverboards for Christmas gifts direct from Jetson. I found a better price locally so I bought those. Now, I've spent 2 weeks and (4) abandoned chats to try and get RMA numbers so I can return the more expensive ones. They won't just send the numbers, it's infuriating.
2025年1月3日
自発的なレビュー
Jetson Electric からの回答
Dear Eric Valdez,
Thank you for bringing this matter to our attention. We sincerely apologize for the inconvenience you've experienced while trying to obtain the RMA numbers for your return. Please rest assured that we are taking steps to resolve this issue as quickly as possible. One of our team members has already sent you an email with the necessary details.
Once again, we deeply apologize for the frustration this has caused and truly appreciate your patience and understanding as we work to make this right. If you have any further concerns or need additional assistance, please don’t hesitate to contact us at help@ridejetson.com.
Best Regards,
Customer Service Team at Jetson
I have a 2 year old Jetson Pro E Bike…
I have a 2 year old Jetson Pro E Bike that needs a new battery. Jetson states , does not have any replacement for this bike. I could try an after market battery. WHAT???? Have ordered an after market which was not compatible. Now I have a worthless 500.00 bike.
Buyer be ware , purchase form a reputible company
2024年12月18日
自発的なレビュー
Jetson Electric からの回答
Dear Teresa Graugnard,
Thank you for bringing this matter to our attention, and we sincerely apologize for the inconvenience caused by the unavailability of a replacement battery for your bike. As the battery is an internal component, we currently do not offer it as a separate replacement part. However, we stand behind our products and offer a standard warranty. If the battery or parts are not available, we will explore alternate options to assist you further.
We truly value your feedback and will share your concerns with our team to improve how we support our customers in the future. Should you have any further questions or require assistance, please feel free to reach us at 1 (844) 585-7462.
Best Regards,
Customer Service Team at Jetson
Great experience!
My daughter’s brand new hoverboard was glitching and Rose Irea helped me file a warranty claim very quickly. The new hoverboard was shipped the next day! As a single income family, this was a large expense for us and I appreciate the company’s warranty policy and Rose’s efficiency in solving our issue!
2024年12月30日
自発的なレビュー
Jetson Electric からの回答
Dear Kodi,
Thank you so much for sharing your experience! We are delighted to hear that Rose Lynn Ann Irea was able to assist you quickly and efficiently in filing a warranty claim for your daughter’s hoverboard. Ensuring a smooth and hassle-free resolution is exactly what we strive for, and we're thrilled Rose exemplified that commitment.
We understand how important this purchase was for your family, and we’re glad the new hoverboard was shipped promptly to meet your expectations. Your kind words about our warranty policy and Rose’s assistance mean a lot to us.
If you need any further assistance, please don’t hesitate to reach out. Thank you for choosing us, and we hope your daughter enjoys her new hoverboard!
Best Regards,
Customer Service Team at Jetson
Great customer service, warranty, and product
Great customer service!!!!!!!
This company went above and beyond to cover the warranty. Customer service was amazing.  I love my bike and this company.  thank you for your great customer service.!!!
2024年11月19日
自発的なレビュー
Jetson Electric からの回答
Dear Paride Coletto,
Thank you so much for your glowing review! We’re thrilled to hear about your positive experience with our customer service and warranty process. It’s always our goal to go above and beyond for our customers, and we’re so glad we could exceed your expectations.
Your love for your bike and our company means the world to us. If you ever need assistance or have questions in the future, don’t hesitate to reach out. Thank you for being a valued member of our community!
Best Regards,
Customer Service Team at Jetson
Terrible customer service
I had a Jetson folding pro electric bike and I really liked it. When I bought the bike I registered it with the company. Last week my bike was stolen but fortunately there is video footage of the theft. I filed a police report and gave them the video. Now all they need is the serial number for the bike which shouldn’t be a problem because I registered it. I contacted Jetson to get the serial number and they said they changed their system so no longer have the information. Are you kidding me? They didn’t keep the files from all their customers? I emailed them back explaining that police have everything they need except the serial number. They said sorry and maybe I should give the video to the authorities to help with the investigation. Are they even reading the emails? The authorities have everything just the serial number which Jetson should have since I registered it. Incredibly frustrating!
2024年11月11日
自発的なレビュー
Jetson Electric からの回答
Dear Valued Customer,
Thank you for your detailed feedback. We sincerely apologize for the frustration and inconvenience you've experienced. We understand how important it is to retrieve your bike's serial number, especially given the circumstances.
We did our best to locate your registration details, but due to our system upgrade, we are unfortunately unable to retrieve your file, including the serial number. However, we recommend checking any previous emails you received during the registration process, as these often contain the serial number. Additionally, your original purchase receipt or online order history may also include this information.
If you need further assistance or have any other questions, please don’t hesitate to reach out to our customer service team at 1 (844) 585-7462, available daily from 9 AM to 5 PM EST, or email us at help@ridejetson.com.
Once again, we truly apologize for the inconvenience and appreciate your patience and understanding.
Best Regards,
Customer Service Team at Jetson
Great Customer Service
My daughter's hoverboard was not functioning properly after about 9 months after I purchased the product. I contacted customer support and they were able to help me out immediately and will be sending me a replacement unit. It was easy and seamless. Great job on your customer service Jetson!
2024年10月21日
自発的なレビュー
Jetson Electric からの回答
Dear Mark Munguia,
Thank you so much for your positive feedback! We're thrilled to hear that our customer support team was able to assist you quickly and that you’re receiving a replacement unit for your daughter's hoverboard.
We strive to make the process as easy and seamless as possible, and it’s great to know we met your expectations. If you need any further assistance, please don’t hesitate to reach out. We appreciate your support!
Best Regards,
Customer Service Team at Jetson
Jetson Electric からの回答
Dear Osmar Dario Correa Martinetti,
Thank you so much for sharing your wonderful feedback! We're thrilled to hear that Rose was able to assist you with all your questions and provide a solution to your case.
We take great pride in offering top-notch customer service, and it's always rewarding to know when our team members are able to make a positive impact. If you ever need any further assistance, please don’t hesitate to reach out. We truly appreciate your support!
Best Regards,
Customer Service Team at Jetson
Cares about their customers …
Great customer service and got back with me quickly to fix my problem. You can truly tell the Jetson team wants to satisfy and make things right for their customers.
2024年10月11日
Jetson Electric からの回答
Dear Jessica Gowin,
Thank you for your kind words! We're delighted to hear that you had a great experience with our customer service team and that we were able to quickly resolve your issue.
Ensuring customer satisfaction and making things right is always our top priority, and we're glad that it shows. If you ever need further assistance, please don’t hesitate to reach out. We truly appreciate your support and trust in Jetson!
Best Regards,
Customer Service Team at Jetson
They are not worth the money
From the start I have had trouble, battery would not charge. Now they will not hold a charge and I have 2 unusable bikes. Customer Service has not been helpful I continue to get the run around.
2024年9月19日
自発的なレビュー
Jetson Electric からの回答
Dear Myers,
Thank you for reaching out to us and bringing this matter to our attention. We genuinely apologize for the issues you’ve encountered with your bikes, particularly with the battery not charging and your overall experience with our customer service team. We understand how frustrating this must be for you.
Please rest assured that we are actively investigating your concerns to find a suitable resolution. Our commitment to customer satisfaction is paramount, and we are dedicated to ensuring that you have a positive experience with our products.
We have sent you an email regarding the resolution process. In the meantime, if you have any further inquiries or need immediate assistance, please don’t hesitate to reach out to us at our toll-free number, 1 (844) 585-7462. Our customer service representatives are available from 9 AM to 5 PM EST and are more than happy to assist you.
Thank you for your patience and understanding. We look forward to resolving this matter for you as quickly as possible.
Best regards,
Customer Service Team at Jetson
Worst ever customer NO SUPPORT
Worst ever customer NO SUPPORT. The virtual assistant is useless. Once you finally get a human...they are less than helpful.
You absolutely get what you pay for...if you like cheap...this is the bike for you!
2024年5月13日
自発的なレビュー
crap thats this company
i can not seem to find a actual phone number to this company. this seems like the worst way to do business. i dont care to text the damn bot. it can not do anything to help you with your problem. i have to say this is one of the worst companies i ever dealt with. regret buying anything from such a crappy company. i really hope for everyone else sakes you do not buy anything from such a horrible company such as this one. jetson scooters are nothing but crap. dont waste your time or your money please.
2024年4月25日
自発的なレビュー
keep customer service expectations low.
Had one bike, and recently ordered a second. Bike arrived with no serial number and a nonfunctioning charger. Suprised and suspicious that an item like
this would have no serial number. After an hour or two of trying to find the number and jumping through hoops about the charger, a new charger arrived after a week.
So a couple hours of my time, and a week late of being able to ride, resulted in no consideration of any of this by Jetson. Low expectations on my part resulted in no surprise there. Customer hassle means little to them
2023年10月12日
自発的なレビュー
Terrible customer service
Terrible customer service, they just ignore you and after a while they close the ticket because they said you haven't replied. In reality you are waiting their answer what it is never to happen.
It is a waste of time!!!
2023年7月5日
自発的なレビュー
Trustpilot エクスペリエンス
Trsutpilot のレビューは誰でも書くことができます。レビューを書いた人には自分の書いたレビューをいつでも編集したり削除したりする権限があり、それらのレビューはアカウントがアクティブである限り表示されます。
プラットフォーム保護のため、専門チームと高度なテクノロジーを駆使しています。偽レビューとの闘いについての詳細はこちらをご一読ください。
Trustpilot におけるレビュー プロセスの詳細についてはこちらをご覧ください。
よいレビューを書くための8つのヒントをご覧ください。
確認を行うことで、Trustpilot に投稿されるレビューが [LINK-BEGIN-PEOPLE]実在の人物[LINK-END-PEOPLE] によって書かれたものであることの保証につながります。
レビューに対してインセンティブを提供したり、選択的にレビューを依頼したりすることは、TrustScore にバイアスを生む可能性があります。これは 当社のガイドラインに反します。